5 Element

4.7

282 ratings

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Варюша Язенина

Level 5 Local Expert

We have purchased a lot of equipment in this store, mainly Dreame and Haier brands. Half a year later, the equipment broke down and we handed over the vacuum cleaners under an extended warranty (it is purchased separately) to a service center. Both times, the equipment returned after repair in terrible condition: with scratches, scuffs and dirt inside (it remains after testing). When I asked the consultant about this, he replied that the equipment is not cleaned after testing. As compensation for defects in the equipment, they offered bonuses that can only be spent in their store, It's a pity that such an attitude towards customers, considering that we bought all new home appliances here. There are also questions about the extended warranty: it is easier to take the equipment directly to the service. It will be cheaper, faster, and the equipment will return to normal condition. By the way, the promise to provide a replacement during the repair is also not true. They offered me a regular vacuum cleaner for my cleaning one. Why would I need it if I already have one?

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Наталья Климова

Level 3 Local Expert

This is not the first time I have bought equipment and not only in the 5th element. I always like everything: online consultations in chat rooms, timeliness and the ability to take the goods in installments without overpayments, the ability to order several types of equipment, except bulky ones, the ability to refuse the goods if they did not fit. I would especially like to mention the consultants, who always respond to requests for help, advise, and help with the choice. And I especially want to mention Taras, an exemplary specialist in these matters!!! Always a positive and smiling guy, ready to give a lightning-fast spread on any product of interest! He always sounds sincere and I want to believe him!) If I see him, I always go to him intuitively trusting!) I hope that the management of element 5 also sees the peculiarities of its employees and contributes to their interest in their business financially!)

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S. K

Level 2 Local Expert

I bought a phone , not only did I not use it and it started to glitch for a week , they sent me for diagnostics , they didn't reveal anything , and they checked and delivered it for almost a month , I don't recommend any guarantees , just problems

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Ксения Журавлевич

Level 3 Local Expert

I would like to express my dissatisfaction with the situation that occurred when receiving a TV order from Yandex, issued through your store. When we arrived to receive and check the device, the staff informed us that the TV would take a long time to load, since "this happens with all Yandex TVs." While waiting for the download, which actually consisted of an endless reset to factory settings, we were repeatedly asked to abandon the chosen model and consider alternative options. At the same time, employees spoke negatively about Yandex technology. The TV did not turn on, and we, not being able to fully test it, refused the device, asking for a re-order. Later, after studying the information about the model, we found out that resetting to factory settings is possible only by pressing the bottom button. When we returned to the store, we asked to demonstrate the TV again, making sure that the specified button was not pressed. As a result, the device turned on without any problems. We would like to pay special attention to the reaction of the employees: there was no surprise on their faces, no attempt to explain what had happened, which allows us to assume the premeditation of actions aimed at discrediting our chosen product and persuading them to buy another model.

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Артур .

Level 4 Local Expert

We bought a vacuum cleaner, sold a defective one, did not accept the warranty (like it was your fault), gave it to the insurance company, said it could not be done, and issued an 80% coupon. Result:we were left without a vacuum cleaner and without money, but with a coupon. I do not advise buying something here, there is a lot of waste, money does not mind!

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Андрей Копко

Level 14 Local Expert

I have two opinions about this store. They give out an additional warranty and according to reviews it does not work, personally, the screen in one TV was replaced, the other was written off and 80% of the cost was returned, the dishwasher was repaired and this is all at the end of the factory warranty. But the consultants' work is very poor, they do their best to advise you not on a quality product, but on the one they were ordered to sell.

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Евгений М

Level 7 Local Expert

Having arrived for a certain product, we were faced with the brazen "sniffing" of the product twice as expensive. At the same time, the advertised product did not have any objective advantages, and the consultant used a set of words that the average layman did not understand. In the end, the consultant also "puffed up his cheeks" when they didn't follow his lead... I really didn't like it! We have not encountered this before in this store.

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Дмитрий ArtyuxOFF

Level 4 Local Expert

4 Just by the fact that for 15 minutes I was hanging around the refrigerators, circling there like a kite, until I found a consultant! And so everything is great, I bought a refrigerator, plus, the delivery is cheap, with a lift to the floor. In general, I recommend this chain of stores.

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Любовь Юрченко

Level 3 Local Expert

I purchased an outdoor fan from a store located in PARK City. All the actions of the employees related to placing an order through the online store, product demonstration, detailed advice on assembly and operation were clear, fast, and understandable. Thank you so much for everything, courtesy in particular!

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Виталий Герман

Level 3 Local Expert

A very good Store and its staff always help because I can't see well, they will advise on products and most importantly, these products are always of high quality.

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Александр Л.

Level 3 Local Expert

The staff helped me choose a washing machine. Its cost is 1.5blr. It was decided to take it in installments for 3 years. Overpay only 300 rubles. Somehow, during the registration, the lease was inserted. Overpay 1.2blr on it. Horror. I'll go figure it out tomorrow. 1 star 🌟

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Вячеслав Домород

Level 13 Local Expert

A good selection of the product range. , I recommend the main thing is to get discounts

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Екатерина;)

Level 13 Local Expert

Everything is fine, there is a wide range of consultants who will come to the rescue and prompt you

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Валентина

Level 11 Local Expert

I really like the store. I order through the website. I pick it up at the store.

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Людмила Ковалевская

Level 4 Local Expert

If it were possible to set "0" to more, this organization would not pull! On 11/25/25, I bought a Samsung galaxy s25 ultra phone, I did not take an additional warranty because this is another divorce for money, because in addition to the usual one-year warranty, there is also such a thing as a service life, which is prescribed to each device individually by the manufacturer and is usually two years, so during this period, according to the law, you also have the right to repair and a replacement. Next: they offered the film for 75 rubles, I agreed. In the end, the film was glued with a defect near the front camera, it was simply cut and quietly put in a box, I saw it at home in the evening and decided "God be with her"! I put my phone down because I didn't have time to transfer information from another phone. Five days later, I decided to take care of the phone and charge it in the evening, I insert the cable, but something is wrong with the socket and the charge is not going on. The next day, I arrived at the store and contacted the tech center. The girl at the tech center also confirmed that something was wrong with the nest! As a result, they offered to send it to a service center for examination. No one will give you money or a new product until the service center confirms the marriage. Bottom line: after a few days, a message arrives from the service center that the phone is ready for delivery. I arrive at the store and they give me an ACC report - the malfunction is not confirmed! I'm terrified! But the phone really started charging. I started to panic because I realize that it has been fixed and I am being deceived! I ask the girl, you saw for yourself that it didn't work, to which she just blatantly lies to my eyes, maybe we had something with the cable! We tried it on different cables, and this injustice made me furious! She asked me to invite the manager. He said that there could be a speck of dust, phones are constantly exposed to dust and at the same time they charge perfectly, for the first time I heard such a version! The money is not returned, but the goods are returned! They knowingly sell you a marriage and don't even check the goods in the store, but as soon as you cross the store line, that's it! Next, I turn to an independent expert examination in Minsk and the specialist tells me to look at the name of the store and the service center - this is a closed joint-stock company "Patio", that is, it is the same company, respectively, you should not count on an honest examination, they will never refund your money or repair a new product on the sly until the last! At the same time, the girl claimed that they had nothing to do with the service center, already at this stage they deliberately deceived her, if they had informed her of this information initially, I immediately gave the phone to an independent expert examination. An independent expert expert said that you need to contact them right away, but since Patio CJSC has already been replaced with a whole block, it is not possible to prove anything. They also warned that this store has the most problems and it is better to buy in another one! As a result, it doesn't matter with the nest, something is wrong, and if it breaks, only an independent examination! I specially wrote a detailed review so that as many people as possible would not encounter such troubles, and even for their own money! Be vigilant and thoroughly check the product in the store, or better yet in another one!

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Александра Б.

Level 2 Local Expert

Alexandra. We purchased a set of Polaris stein-3ss stainless steel knives. We are very satisfied with the quality. Knives with a sharp blade with double-sided sharpening, have an excellent design, are easy to care for. We recommend you to purchase!

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Алексей

Level 6 Local Expert

A consultant, not a professional, in this field, dissuaded me from taking an LG washing machine, advised me, Grundik, apparently, it was necessary to push the marriage off, believed me, they brought it, as a result, they did not pump water, the washing was dry, they brought it back, asking for a refund! Take what you have decided without listening to these consultants!

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Arina...

Level 14 Local Expert

I love this store, a large assortment of goods, literate and polite staff. There is a discount system, it is possible to arrange installments and loans, right on the spot. It is possible to order goods from the catalog. Fast, clear and very convenient. All purchases are here. I recommend.

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Ульяна Глакова

Level 2 Local Expert

11.03 I bought a laptop for my younger brother. I also paid for a warranty of about 3 years for damage. Less than six months have passed since the laptop stopped cutting (the manufacturer's fault). My brother took it back to have the laptop fixed. The laptop was kept for more than a month, after which they said it was impossible to fix it. But they can't return the money for it, because they don't have it)))) Later, they called and said that he could come back for the money. I paid about 5 thousand for the laptop. They returned 3.5 to him. Saying that they would give only the cost of the laptop))))) I'm sorry, but it's not my fault that the laptop was not of high quality. And I would like a refund of all funds. It's been less than six months, and it's not my fault that it doesn't work, but yours! My brother told me about it when you were already closed. And yes, I'll come figure it out.

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Наталья Мангир

Level 8 Local Expert

The store is good, but the goods are not very good, the prices are tearing the brain, if necessary, then shopping

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марина М.

Level 2 Local Expert

Consultant Popelysh Taras Nikolaevich is a very qualified specialist, provides accessible and clear advice on the product. I bought a kerher steam cleaner, offered to conduct a comparative analysis with another steam cleaner, while I was able to evaluate all the pros and cons of the goods and make the right choice of goods. Thank you very much!

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Starplace.by

Level 12 Local Expert

Polite managers who are ready to help you choose the right product. Flexible discount system. The ability to take the goods in installments and on credit. But the price of the product is not the lowest. You can find it cheaper in online stores. Verified by STARPLACE

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semchidze

Level 6 Local Expert

A great home appliance store. The range is always pleasing, there are all new items, as well as budget models. I think this is the largest store of this type in the city of Mogilev. Their pricing policy is another matter.. it is overpriced. Even if you take it in installments, at least immediately in cash.. This is a minus

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Андрей

Level 30 Local Expert

The store is very convenient in all respects. The choice is huge. The prices are reasonable. I had to deal with warranty repairs without any problems, either a refund or repairs on time.

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Stanislav Shamik

Level 7 Local Expert

Two young men walked around the trading floor, choosing goods, but not a single seller and promoter came up, because they were busy talking to each other. After half an hour of wandering around the hall, the seller still came up and asked "Can I tell you something?" And now ATTENTION QUESTION: - Management and training managers what are you doing in your position?

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Вячеслав С.

Level 26 Local Expert

A good store, a decent assortment, only prices are often inflated, a cumulative and dilutive system of discounts for a high margin, installments are a lure with a deliberate overpayment😆

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Станислав Горошко

Level 2 Local Expert

Thank you very much, I bought a Samsung Galaxy A03 (3/32) smartphone almost 2 years ago on April 20, 2022, I am very grateful to you, I really liked the phone!!! I still use it!

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Дмитрий Евгеньевич

Level 5 Local Expert

A good store with a large assortment of goods. There are a lot of discounted products. One note to the store is that it is better to work out customer orientation with consultants. Identify the needs of the client and avoid imposing your opinion.

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Игорь Колесов

Level 4 Local Expert

A store that does not fulfill its obligations under the warranty of selling goods and sells an extended warranty within the factory for an additional fee.

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Вячеслав Шведчиков

Level 11 Local Expert

A large spacious store, local loan processing, many brands, but some Chinese goods are overpriced, if you go, go through more islands, you can find these goods cheaper.

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Vitaly Bunos

Level 15 Local Expert

A good selection of goods, there is something that you will not find in other 5-element stores in the city, but it's getting worse with consultants in this network! They're getting less and less useful!

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Игорь Т.

Level 5 Local Expert

I ordered a phone. I came to pick it up. They began to sell another nouname very obsessively. I have said more than 5 times that I have made my choice and am not considering other options. After 15 minutes of trying, the second consultant came up and together they began to condemn my wrong choice. I planned to make another additional purchase on the spot, but already all the mood and desire to buy something from them was gone. I have never faced such condemnation in the future. I will never buy anything here again. They are trying to sell what is profitable for them and do not hear the client at all. You've wasted my time and nerves.

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Oleg Aleksandrovich

Level 10 Local Expert

yandex. light station, the price is 199 rubles, I wanted to pay with halva, they said, super price, there is no such thing, and halva does not work. I went to electrosila without problems for 2 months at the same price as the halva mih card, and without problems. overpricing of many goods

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Вячеслав Кузьмичёв

Level 4 Local Expert

We bought a Polaris electric grill in this store. We are very satisfied with the staff of this store because they were able to provide a lot of useful advice and make us the right choice of our purchase!!!!

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Anonymous review

Not attentive consultants. I told them to paste the glossy protective glass, and they told the IT expert frosted. And before that, they asked if an IT expert could paste a protective glass with sides, he said yes, but he did not paste it with sides and pasted me matte instead of glossy. And now, my phone is not fall-proof. They put a protective glass on my Apple watch, which started to come off next week.👎

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Сергей Борисевич

Level 4 Local Expert

The store itself is expensive. As it is, there are a lot of things you need for home

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Павел

Level 3 Local Expert

I bought an electric grinder. Everything was explained in an accessible way. They offered it according to my requests. They packed it quickly. The staff is friendly.

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Сергей Сергей

Level 14 Local Expert

It is definitely worth visiting, especially before the New Year, there are quite a lot of promotions, and there are installments, which is very cool nowadays!

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Ксюша Губич

Level 5 Local Expert

The largest in the city. It is highly likely that the right product will be available right here, but it is advisable to come knowing exactly what you need, and preferably with a ready-made order that only needs to be paid for and picked up. Consultants are some kind of curse of this store. When you need them, they are not there, when you have already decided everything yourself, they appear and rub some antivirus into you as diligently as if their lives depend on it. Even if you clearly say that you don't need it, he will continue to rub it in with a hint that you are a fool for the last time.

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Арсений Ерашов

Level 8 Local Expert

The store is good. A variety of products, but the prices are slightly overpriced. You can find cheaper products.

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Владимир

Level 21 Local Expert

We bought a lot of equipment there Washing machine, hob, oven, vacuum cleaner, TV, extractor hood, etc.

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Инна Александровна

Level 13 Local Expert

Overall, it's not a bad store. We bought a TV, and the other day we were expecting a consultant for about 20 minutes.

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Дмитрий Демченко

Level 15 Local Expert

A good online electronics store.

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Илья Дорофеев

Level 12 Local Expert

There is a very large selection. Perhaps the best electronics store in the city. Spacious, pleasant sellers

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Mr. Алексей

Level 25 Local Expert

We liked everything.

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СА МГМК

Level 11 Local Expert

It's a good store. We always buy something there.

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Aleksandr

Level 10 Local Expert

A great place to walk 10 thousand steps, especially When you are sent from one seller to another with the product in your hands, then to one department, then to 2, then to 3, then to one specialist, then to another, as a result, they put the product and bought it 2 times cheaper on ozone.

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Мы

Level 4 Local Expert

The store is generally very good, but lame Consultation.Discount cards that offer a complete divorce of the population...They are valid only for six months.It turns out that every six months you need to come and make some purchases, but I think in our reality it is very difficult for people to buy a TV or some other serious things.I think that if you make discount cards for people, then make them more convenient and profitable.We bought a gas stove and immediately paid for a five-year warranty, a year passed, a small breakdown occurred .., called the service center - offered to call gorgaz and also pay..but then, after an unpleasant conversation, they agreed to fix everything..

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Алина Томлинсон

Level 14 Local Expert

Many thanks to the employee Ilya for his help in choosing!

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Anonymous review

Excellent store, assortment and service at the highest level.

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5 Element

80 reviews