5 Element

4.7

707 ratings

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Андрей Иванов

Level 10 Local Expert

The store is located in the premises of the Korona market. There is a public transport stop and a large parking lot nearby. The store is large, but the choice of goods is limited, since most of the goods are sold by order through the online store. The staff is not qualified enough to select the product. Quality issues are the responsibility of suppliers and problems may arise. Discounts are included in the price of the product. You should pay attention to the loan, so as not to take out a lease.

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Alex Norm

Level 5 Local Expert

We bought an Atlant washing machine through an online store, brought it home, everything is normal, I started installing it after 3 days, I noticed that one pin was broken off on the power plug, which sticks into the socket. It was Sunday at 18.00, I called the service, they said to throw off a photo of the defect and tomorrow they will tell the answer what to do. But less than 30 minutes later, a call from the service said they would bring a new washing machine tomorrow, instead of a broken one. Less than a day has passed and we have a new serviceable washing machine. Everything is at the highest level. Thank you very much!!!

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956626

Level 3 Local Expert

To date, I am disappointed in the staff of this store and service center. I was buying a TV and after 3 days a yellow spot appeared on the screen on a dark background. After talking with the staff, they took the TV away from me, took it to a service center in Minsk, but from there they received a response that everything was fine (the manufacturer answered them that way). Although I sent them my photos showing the defect, they told me that they would not be accepted for work. Then the TV arrived at the store, an employee calls me in the evening and says that it can be delivered to me tomorrow, I take a day off at work to receive it, I call them back in the morning, but in response I get that they cannot deliver it that day. Maybe in another one (the information changed overnight). No one answers the phone, and no one picks up the phone from 11:00 to 14:00. No one is dealing with the issue. I am very disappointed in the staff of this store. I do not recommend contacting here!!!

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Oleg Kulipa

Level 7 Local Expert

A very wide range of products. The sales consultant will always help you in choosing the product. You can also order an item from the online store and it will be delivered to the store for purchase and inspection of the product.

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Ily +69

Level 3 Local Expert

Excellent staff, responsive, well-advised. We talked about the product as informatively as possible, we didn't even have to go online and find out something. There is a very cool campaign "Give 5 to goodness", I advise everyone to help the children. I advise everyone to come to this particular store for shopping.

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Анна Н

Level 2 Local Expert

The service was poor, it's not enough to say. They treated it like an empty place, although the purchase was not cheap. For a long time, no one approached. I walked and waited for about an hour. And at the checkout, the blonde said in general - pay and walk for 10 minutes, then we'll write down the delivery address. Super service! After that, she called the boy who was arranging the delivery address. Isn't it already taking so long to issue an address! In general, a disdainful attitude towards customers, there is no respect, there is no special need to buy! P.S. in addition, 30 bonuses were credited for overbooking more than 1000 rubles. What is this? Totally fucked up! The staff is 0. The quality of service is called "pay and go." What is it? No conscience at all?

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Александр Шмыгун

Level 5 Local Expert

I got a replacement vacuum cleaner (I didn't check everything in place) as a result, the vacuum cleaner falls apart in my hands, the brush is all dirty (how did they take it before me?) I'll take it tomorrow and give it back, otherwise they'll hang it on me that I broke it

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Доминика Гулида

Level 5 Local Expert

Good afternoon! I want to say that the store has a good level, a pleasant, harmonious atmosphere! I couldn't decide on the product for a long time, so the consultant saved me. About consultants, I want to say that the people are very good, professionals in their field, with their help I quickly decided on a choice!

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Важа К

Level 11 Local Expert

We bought a Honor 10 tablet. Consultant Igor told us everything in detail and helped us choose the right option for us. Thank you so much for your work!

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иван петлицкий

Level 8 Local Expert

A wide range of equipment, courteous staff, the possibility of payment in various ways, home delivery is possible.

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672280 Ivanova

Level 8 Local Expert

Be careful!They took the phone, wanted to put a protective cover on it, but there was a chip under the film, so the store also began to show off, saying that you made it. Don't set foot on them anymore!!!!

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Надежда С.

Level 2 Local Expert

Terrible store! The consultant lied to me when buying the phone. I ordered a new one via the Internet to this address, and as a result I got a phone from the showcase for a lot of money. And the consultant, smiling in my face, lied that the phone was new. Horror, there is no trust in you

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Пётр

Level 4 Local Expert

The store is just great. The staff and staff are very polite and friendly. Whenever you come to choose or buy a product you are interested in, sellers immediately offer their help, ask what kind of product you are interested in, explain everything very culturally and clearly and advise, tell and explain in detail how to pay for the goods on credit or installments. I would like to express my gratitude to all employees, it is very pleasant to visit this store, choose and purchase goods from you.

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Аня Иванова

Level 4 Local Expert

I bought Huawei watches, unfortunately, the staff does not have all the information and is misleading. I wanted to buy a watch with the ability to reply to messages. The consultant assured that this feature is available with all phones. We bought it, it turned out that this function does not work with iPhones. I didn't want to return it, the watch is beautiful, BUT there was an unpleasant aftertaste.

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Леонид Лошкарёв

Level 7 Local Expert

I bought a laptop, an external battery, the product is normal, the consultant really liked everything, explained everything. But the day before yesterday I came to get an iron, the consultant was busy, no one else came up, although they were even ignored, after 10 minutes he left without buying

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Mark

Level 6 Local Expert

The store is good, as are all the stores in this chain. The consultants are qualified and polite. A relatively good selection of products, considering that the store is not the largest

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Настя Прокопчик

Level 2 Local Expert

We helped with the problem) we are very grateful that we got into the situation) it was really nice that we steamed up and helped so much) special thanks to the manager on the service desk

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Мушег А.

Level 4 Local Expert

The service at the store is good, my wife and I ordered a refrigerator and a washer-dryer. The refrigerator came battered, I don't know whose problem it is with the store or the delivery, the delivery said you can refuse, or you can leave - a strange offer considering that I pay for a new refrigerator, the washing machine came intact without complaints. As a result, the refrigerator will be available only after 4 days, you need to come to the store again and look at its integrity, but what's the point of looking at the integrity in the store, you need to actually take it at home and look at the integrity, in this regard, the service is very terrible. but when we came to the store, the seller clearly told us about the equipment we needed. But there are too many inconveniences for the customer from the store

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Молчан Александр

Level 4 Local Expert

Responsive staff and competent advice. They cope with a large flow of customers, if everyone is busy, they will give a sign that you have been noticed and will come soon. If the product is not very good, they will give you a good hint and show you something better.

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Ольга Красовская

Level 7 Local Expert

BE VERY CAREFUL !!! Good evening. On October 27, 2023, I went to a very popular store in Grodno 5 element to buy a phone. As usual, the seller came up to me and started offering phones. We stopped at one of them. REDMI NOTE 12 PRO. I went to arrange installments, as it happens in the store. After I made the installment plan and returned to the seller for the phone, I noticed THREE very gross violations on the part of the seller. The first - they brought me a phone already unpacked, WITHOUT a cellophane wrapper !!! The second - the seller did NOT even CHECK the phone for operability !!! The third - the seller praised this type of phone very much. When I started charging this phone on October 28, I saw that the phone was not charging at ALL. On October 29, I put this phone on the warranty card in the 5th element. I received an answer that moisture was found inside the phone. Yes, yes, moisture!!! Only how she got there, no one knew at all. And the 5th element refused to replace this phone. When I wrote a complaint to the book of complaints and suggestions in the 5th element on November 8, only then, after viewing the CCTV cameras, the 5th element called me and said that I really turned out to be 100 percent right and they would replace my phone with a new one. BE CAREFUL WHEN BUYING ANY PRODUCT IN THIS STORE!!!

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Станислав Лабач

Level 3 Local Expert

They sell an extended warranty and do not provide an activation number for the service. When contacting, they spend the client's time searching for the service number to activate the extended warranty. A poor application for activating the service. It's a poor site where you can't log in, and it's full of errors. The support service is clueless, it can't get a report on a bug and fix it. THAT's 2 weeks. For a while, it's a substitution in the form of old Redmond, unable to find his base. In total, when buying a robot for 1.8 thousand and protecting + for 250 rubles, we get not protection of the client, but humiliation.

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Юрий Хоружий

Level 3 Local Expert

I bought a Haier mini led pro 65 inch TV at a very reasonable price, I really liked the service!

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syvenirov

Level 10 Local Expert

A big, good store. The choice is huge. It takes a very long time for sellers to place an order sale. I've been here more than once. Every time there is a languid wait for the delivery of the goods. You'll already go to the checkout and put it in line in front of her. You come back to the seller. And you wait until they pack up and give away your goods. It's always like that. Regardless of whether it's a watch, or a monitor, or a laptop. We are always waiting..

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Виктор Обуховский

Level 14 Local Expert

A huge selection. There are no problems with the guarantee. You can order online and pick it up. Making installments on site if necessary.

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Наталья П.

Level 18 Local Expert

A large store. The product selection is huge. But sales take a very long time: a long time in the hall, then a long time at the delivery of the goods. At the same time, every time they buy, in addition to the product, they try to sell me a frying pan "in addition at a super price and only today."

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virta

Level 15 Local Expert

I always shop in this store... in this city, the store is larger in size, has a wider range of some products to review

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анастасия семенченя

Level 3 Local Expert

I do not recommend ordering home delivery from this store. They brought the refrigerator, left it on the doorstep, and did not remove the foam from the bottom of the refrigerator. Now I have to drag him to the kitchen myself, for which I would like to thank the delivery guys. They said that the refrigerator should not be turned on for 8 hours only after I suggested checking it and turning it on

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Олег Л.

Level 7 Local Expert

Product selection, information-aware staff, discount selection

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Дмитрий Голуб

Level 10 Local Expert

I bought a refrigerator in this store. The staff is not responsive. Everyone is supposedly busy, and if they are not busy, they pretend to be incomprehensible. The checkout is also a complete mess. One cashier, and he's slow as a snail. Service in a particular store - 0. Service - 0. Girls from the bank - well done. Although they did not approve the installment plan. Otherwise, I do not recommend

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Вова Вован

Level 2 Local Expert

It's a terrible store, the prices don't match the goods, they didn't even give a guarantee for the goods, only boors work(

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Евгения Веретило

Level 7 Local Expert

A wonderful store. A large selection of products, profitable promotions and, most importantly, super consultants. They do not impose themselves, they are polite, if you ask for advice, they tell everything at once, and they tell it clearly for people who are not related to technology.

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Катерина Масловская

Level 5 Local Expert

A great store!, there is a discount system for various products as well as a good assortment of goods Sales consultants are great, they will always help you decide on the product, they do not climb into the "eyes" but at the same time they are in sight.

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Роман С.

Level 11 Local Expert

The store has a good assortment, the promotions are pleasing, you can take on promotions for a good price. There's nothing to do there without installments. In the current situation, few people approve of banks. There is a separate conversation about consultants... very much... and they very obsessively sell a guarantee that is NOT necessary - absolutely, there is a desire to take and go to another store, And... yes... It's annoying when a consultant knows less about a product than you do... Fuck such a store with such consultants... I don't recommend it. They can't really tell you about the product, but nonsense in the form of an additional one.insurance is being sold. There are no words.

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Ульяна

Level 9 Local Expert

Fast service, good selection of goods, good prices. Consultants work quickly and efficiently. We are always happy to help. 4 stars due to the work of the service center.

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v s

Level 14 Local Expert

The store seems to be normal, but all employees give different information on one product. Even if they are from the same department. And here we are not talking about the fact that everyone is trying and working, but about the fact that they go overboard with the "native" sale of extras and embellish a lot. Specifically, in this store, two sellers are very pressured psychologically. And how many problems there are with an additional guarantee. You guys are laying very softly. Only when you plunge into the harsh reality, you start to sparkle with obscenities. Work on sales scripts and on communicating information to all employees in the same way. And yet, it must be done somehow so that the seller, the credit department, the warehouse, the cashier and the information center have at least occasionally the same information. I don't like to arrange installments in the store for 4 hours and then reissue them, because the warehouse and the seller see different information. The staff (some of them) are very inattentive. The fact that they "said too much", as one comrade told us today, now costs us another 120 rubles on top of other (transportation) costs. And a person at work needs to take a day at his own expense. I already suggested it in Google a couple of years ago: don't you want to start paying for shoals of employees if they make promises that you don't have and can't fulfill?) It's not funny anymore. Very.

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Сергей Карпенко

Level 16 Local Expert

An excellent electrical equipment store, a large selection of goods, if there are no goods, you can order delivery of goods to this store, the consultants are good, they will tell you what you are better. Thank you.

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Helle Brass

Level 6 Local Expert

I came for a specific product. But after consulting the seller, who humiliated the company so much... she left and bought elsewhere.

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Александр Перенейко

Level 3 Local Expert

Good specialists, the child could not play games, helped set up the phone.

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Даша Жилко

Level 6 Local Expert

I recently bought an Alice column. One seller spent a very long time looking for the version that I need. He is especially grateful to him and he is in stock and eventually found it. I advise everyone!

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Виктор Бондарь

Level 13 Local Expert

A large selection. Attentive and courteous staff. I recommend it to anyone who really wants to buy high-quality equipment for the appropriate price

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Ольга

Level 8 Local Expert

I understand that the imposition of all kinds of insurance, add-ons, etc., is not a whim of the consultant, but their duty, but how annoying it is, you say you don't need it, and they spend another 10 minutes rubbing in how necessary and profitable it is for you.

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Anonymous review

I really like this store. Competent consultants, polite treatment, are always ready to help, prompt, do not try to "sell" a lower-quality, but more expensive product. They hear the buyer.

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Я. Снежана

Level 9 Local Expert

The store has a large assortment, but there are too many sellers. They are already coming to consult you from the entrance, Once again I will not go there.

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Геннадий Яковлев

Level 5 Local Expert

most of the home appliances are bought here, competent sellers, when you are lucky with a discount or you can write off the accumulated bonuses, it is doubly pleasant

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Foxi_ By

Level 9 Local Expert

If you plan to buy something here, the overpayment will be 50 %. But sometimes there are stocks . I do not advise you to take out insurance , they will say that the product is not subject to insurance because it was written in small font.

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Prikol Prikol

Level 4 Local Expert

Yesterday I applied to the store 5 element Grodno, ya.Kupala str. We stood with the family for 40 minutes-one smart consultant for 10 idlers idly chatting in a bunch. I approached them several times with a question to explain. As a result, we looked for ourselves what we could and bought in another store. Very poor service!!!

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Aliaksandr Marchuk

Level 13 Local Expert

A good store by virtue of the assortment and the guarantee of the entire chain of stores, regardless of which city the goods were bought in.

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Александр Меньков

Level 8 Local Expert

Basically a good store. In terms of choosing household appliances, everything is fine, but in the computer truce, not everything is so smooth. There are no questions for consultants. They will explain everything and help you choose. I am satisfied with the quality of the products

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Afonya A.

Level 5 Local Expert

I buy appliances exclusively here (washing machine, refrigerator, microwave, electric stove, smart watch, curling iron, hair dryer, phone, laptop). There were questions from the phone, but the issue was resolved promptly under warranty.

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Александр Вежель

Level 2 Local Expert

I bought an audio system this weekend. I checked the product in the store, it sounded normal, as it seemed. But when I connected it at home, I found that one speaker was not working. I returned to the store. Since it was the last item, they offered to refund the money for it. I agreed. As a result, only half of the amount that was spent on the purchase came to my card. The thing is, I paid with a MIR card in Russian rubles. And when the money came back, the commission ate 51% of my money. As a result, there is no purchase, nor half of the money on the card. Do not repeat the mistake.

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5 Element

175 reviews