I really like the wide range of products offered, from small gadgets to large household appliances. Customer service is always at a high level, consultants are ready to help with the choice and answer any questions. The prices in the store are usually competitive, which is a big plus. We are very pleased with the convenient payment system and the possibility of delivering goods to your home. I would also like to mention the convenient location of the store and its comfortable atmosphere. Most of my purchases of equipment take place in this store.

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Мария Бриштен

Level 3 Local Expert

That's how they wanted to return the coffee machine to me from the service. Is this even normal? Who controls this process? How could this be allowed to happen? At the same time, the employees of element 5 do not see anything wrong with this, especially the girl (customer service specialist) who is responsible for receiving/returning goods under warranty and who will also make you guilty of everything, because everything is fine with them. Customer orientation - 0. Service - 0. I ASK THE HIGHER MANAGEMENT TO PAY ATTENTION TO THIS EGREGIOUS CASE AND GIVE FEEDBACK, as your employees are not able to explain something sensible about this situation. Would you pick up the coffee machine after what you saw? Please pay attention to the fact that there is MOLD 🤮

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Екатерина Умецкая

Level 2 Local Expert

I would like to share my disappointment with my recent experience at this store. I asked for advice about the purchase, and unfortunately, I received incorrect information from the consultant. This led to the fact that I purchased a product that did not meet my expectations and needs. When I tried to return the product, they refused me, referring to the fact that something was indicated in the description and was "voiced", which I was not informed about when buying. I feel cheated and extremely dissatisfied with the service. I hope that you will take measures to improve the quality of consultations and customer service in the future.

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89 reviews