5 Element

4.5

322 ratings

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Александр

Level 5 Local Expert

I really like the wide range of products offered, from small gadgets to large household appliances. Customer service is always at a high level, consultants are ready to help with the choice and answer any questions. The prices in the store are usually competitive, which is a big plus. We are very pleased with the convenient payment system and the possibility of delivering goods to your home. I would also like to mention the convenient location of the store and its comfortable atmosphere. Most of my purchases of equipment take place in this store.

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Мария Бриштен

Level 3 Local Expert

That's how they wanted to return the coffee machine to me from the service. Is this even normal? Who controls this process? How could this be allowed to happen? At the same time, the employees of element 5 do not see anything wrong with this, especially the girl (customer service specialist) who is responsible for receiving/returning goods under warranty and who will also make you guilty of everything, because everything is fine with them. Customer orientation - 0. Service - 0. I ASK THE HIGHER MANAGEMENT TO PAY ATTENTION TO THIS EGREGIOUS CASE AND GIVE FEEDBACK, as your employees are not able to explain something sensible about this situation. Would you pick up the coffee machine after what you saw? Please pay attention to the fact that there is MOLD 🤮

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Екатерина Умецкая

Level 2 Local Expert

I would like to share my disappointment with my recent experience at this store. I asked for advice about the purchase, and unfortunately, I received incorrect information from the consultant. This led to the fact that I purchased a product that did not meet my expectations and needs. When I tried to return the product, they refused me, referring to the fact that something was indicated in the description and was "voiced", which I was not informed about when buying. I feel cheated and extremely dissatisfied with the service. I hope that you will take measures to improve the quality of consultations and customer service in the future.

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Илья

Level 5 Local Expert

Let's start with the main thing: the staff here is a direct role model, let's say the benchmark of what the staff of a hardware store should be like: many times I came here to buy something and they always helped me with really good shopping tips, and when I say that, I don't mean something like: "And take something else, or this is in addition to the product you bought", they really helped with the choice, advised what was better and advised really useful things, and not what was "more profitable" for them to sell, although not without this, of course, but this rarely happens and coming to this 5 element you can be 100% sure that you will find exactly what you need, real professionals in their field will always help you with the choice, they know literally everything you need to know about technology, and now about prices: they are quite reasonable here, in some stores, we will not specify which ones, similar products are noticeably expensive. more expensive, in general, I highly recommend it if you need something from technology

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Николай Потерухо

Level 3 Local Expert

The quality of household appliances is low, just like everywhere else. The staff imposes additional requirements, as well as the choice of equipment, they do not offer, but impose. The warranty is conditional, I understand the breakdown is 1 time during the warranty period, not three. Negative reviews are deleted. I periodically use the services of this store, but the desire to buy Chinese equipment has disappeared altogether.

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Оксана Д

Level 9 Local Expert

A frequent customer of this store. I like everything. The consultants are great, they will explain everything, prompt, etc. I contacted departments with mobile phones, refrigerators, microwaves and washing machines. Well done. I recommend it!

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Анатолий Ш.

Level 2 Local Expert

How many times do I have to pay for household appliances, etc. more than the bottom that I will not enter this store. In 2021, I bought a phone, a very good one, I accidentally got a marriage, the battery was running out quickly, although the malfunction was confirmed from the second diagnosis. But this is half the trouble, in March 2023 I took a laptop, gaming, good, Asus, signed that the best in the store. With a bag, a license key for Windows, and a 12-month factory warranty, it cost 4,600 BEL. Rubles'. As a result, how many times I came, with the problem of lagging, stupidities during work or games, they swore that I was making things up and sent, roughly speaking, the warranty has already burned out, I do not use it so often. Finally... He's lagging like he's 20 years old. This is a negative opinion, the score is -5 (minus five)!!! I wish the employees the same events!!!)))

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BeRcKuT [Игровой Канал]

Level 2 Local Expert

The consultant refused to serve, saying that he did not serve this department of goods, and then approached other customers who were in the same department of goods as me and offered them to make a purchase.

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Юлия Пышко

Level 8 Local Expert

I would like to thank Artem Romanyuk's manager, who works at the store on Varshavskoye Highway. We bought a phone and were pleasantly surprised by the quality of the consultation, literacy, and courtesy. Thank you so much for your help! Why did you write such a review? Everything is simple. Before coming to this store, we were in the 5th element on Masherova Ave. And the information that the employee from this store gave us was very different from reality. For example, he offered to insure (and rightly so) the phone, because replacing the screen costs 800 rubles, but he did not say a word that this is included in the standard guaranteed service. He offered to put a film on for 54 rubles, but did not tell us that we could use this service for free at the service center. That's why I'm writing my thanks, I understand that this is a job. But how nice it is when it is performed in good faith! And I suggest that customers carefully monitor and read the information about what you are offered)

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Людмила Станчук

Level 3 Local Expert

We bought bluetooth wireless headphones Haylou GT1 2022, less than a year later the bass disappeared and the sound became very quiet. We went to the store, under warranty, the store took the headphones to the service center for diagnosis and repair. Five days later, an SMS came to Viber, the headphones can be picked up. They took it away. The act stated that an accumulation of a foreign substance was found on the decorative protective mesh of the earphone, which may be the cause of the malfunction. But there was no sound, and there is no sound, even after the service. I consider the work of both the store and the service to be of poor quality.

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Алина Юркевич

Level 3 Local Expert

I accidentally saw a review about a coffee machine brought from the service , the review was left by Maria Brishten . If there is any way to contact you? I have a similar situation with the service, when I handed over the exact same model, it was returned to me with mold, they said it was my fault because of my fault. She was taken to Minsk during a hot period , anything could happen during transportation . The answer from them was: it's your fault, they don't care, we'll fix it for you for the money (the price was about 160p) it became very difficult for me, I decided to fix it in another service (40p). It turned out that this was a factory defect , because of it the milk did not churn , there should be a normal stainless steel piece of iron , the manufacturer saved on it . And naturally they merge . MARIA, IF THERE IS AN OPPORTUNITY TO CONTACT YOU! GIVE ME AN ANSWER, this is not a coincidence, but irresponsibility.

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Дмитрий Корбач

Level 4 Local Expert

The warranty was denied. I bought a hair dryer, and in the second week of use, the toggle switch broke, the toggle switch clicks in all positions, but the hair dryer continues to work and does not even turn off. The store said it was not a warranty case, the toggle switch broke because it was pressed incorrectly. I do not recommend the store!

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Дмитрий Лап

Level 16 Local Expert

It's a good store! To be honest, they have no competitors in this city! Competent staff! A poor choice of car radios and audio equipment in general!

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LVIK1CItFTR Третьяков

Level 6 Local Expert

I bought a refrigerator. They helped me choose, told me in detail about the model, and compared it with others. It was delivered on time. Well done.

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Маша Стрекач

Level 8 Local Expert

I've wanted a new smoothie blender for a long time. I saw a promotion on the 5 Element network and just looked in, but I couldn't leave without buying. The Scarlett is powerful and compact, and the cups are included. I use it every day and I am one hundred percent satisfied.

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Армен Киракосян

Level 7 Local Expert

Well-deserved appreciation to the store management for not explaining to their employees why they are needed there. Avoid it. I don't recommend it.

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Yuliya Borsuk

Level 11 Local Expert

I buy all household appliances in the 5th element. There is a payment by installment cards. You can apply for a loan or installment plan directly in the store or online on the website. Delivery is carried out even to gardening associations.

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Артём Молчанов

Level 11 Local Expert

An excellent home appliance store, with a small but very many consultants who promote their brand, observing others. And there are so many discounts and installments. In general, I recommend it!

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Алексей Заболотный

Level 4 Local Expert

Electronic equipment store. There is something in stock and on order. I often buy myself some gadgets. Pleasant small bonuses come for purchases.

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Никита М.

Level 6 Local Expert

There are enough goods, if something is not on display, it is in the online catalog. The staff is good, they can tell you and tell you about the products. There are promotions and discounts.

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Alex Hidini

Level 15 Local Expert

In general, as a store pulls in a good rating, there are many different products, most consultants will tell you well.... But I put two and even wanted to make an estimate less because it's scary and the administration raises prices by a large amount.... Where has it been seen to raise the price by five hundred rubles for the same product in a month??? It is for our Belarusian people that they are "trying.".....

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Дарья Гайдовская

Level 4 Local Expert

I would like to express my deep gratitude to consultant Sergey for his help in choosing a vertical vacuum cleaner, correctness, respectful attitude and professional advice. Thanks to you, even my mom, I'm really hard to convince her)) I bought a vacuum cleaner and an extended warranty))) thank you very much to the store for the huge selection and competent staff!

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Илья Некрашевич

Level 6 Local Expert

We bought electric tongs for modeling model PHS 5012 KT ULTRASLIM DIGITAL PRO. We were very pleased with the choice. Well-functional. We have been using this company for quite a long time, I advise you to purchase.

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Вероника теребунь

Level 2 Local Expert

We bought a kitchen machine model PKM1206 and were very satisfied, a huge multifunctional, blender, mixer, meat grinder and many other things that simplify life and place in the kitchen as much as possible.

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Максим

Level 6 Local Expert

The imposition of extras. Pay by seeing the product. You will not receive the ordered product within the time specified at the time of registration.

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nic nic

Level 15 Local Expert

I bought a refrigerator and at home, when I wanted to open the door for the first time, the handle broke. And of course, the store said and wrote in the letter that this is not a warranty case. Perhaps this element knows how to pull the refrigerator handle correctly, but the rest do not.

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Зинаида Филимонова

Level 30 Local Expert

I am in love with this store, I take all the equipment only there, excellent service, good recommendations, do not impose the product, but advise both profitably and plus very high quality, thank you and success in your work

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Ольга Ж

Level 3 Local Expert

When purchasing the product, the employee was offered an additional guarantee against mechanical damage worth 25% of the price of the product. According to the specified warranty, in case of mechanical damage to the product, it is repaired free of charge within 1 year, and in case of inexpediency of repair, up to 70% of the cost of the product is reimbursed. When contacting the store on this issue, it turned out that the warranty is valid for mechanical damage to the tablet for only 6 months, although the employee did not mention this feature when selling the warranty. DO NOT BUY THESE GUARANTEES IN ANY CASE!!!

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Марина

Level 14 Local Expert

I prefer to order goods online, because there are models available that "need to be sold." I don't like that they impose a "necessary for sale" product, but you can always refuse.

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Александр Дашкевич

Level 16 Local Expert

The range is certainly large, there are even more in the online store, but the prices are not encouraging.

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Наталья Рыпич

Level 9 Local Expert

I put 5. The staff is friendly, they will always tell you. A wide selection of products, a pleasant bonus system. There is a delivery

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Mihail Krav

Level 2 Local Expert

I bought a TV in this store. Brest. "Warsaw Highway". I will note right away that in the consultation on technology in our country, "who is good at what." Many deliberately offer little-known models and firms, relying on the ignorance of buyers, breed for an additional one. guarantees of it.d. There's not much objective human kindness, let's just say. But in this store I was lucky to meet the administrator: the person gave a fairly clear and detailed consultation on LG TVs. The administrator is Nikolai. Unobtrusive, delicate, masculine, competent (which for me, as a writer, as well as a specialist in engineering, repair and design, is extremely important) Nikolai arranged for the purchase of goods, moreover, respectfully complementing any of my questions or points regarding the advantages of LG TVs. Such people, as I believe, should work as managers and managers. It's just a pleasure to communicate and deal with such people. There is a kind of useful energy exchange going on.... What a remark.. about another employee, Maxim. YES, age matters. The perfect opposite (in education, tact, knowledge) To Nicholas. There are people who certainly and arrogantly bend their line, interrupt, behave unreasonably pretentiously, disorienting customers. In this case, the seller specifically argued, unpleasantly proved exactly the advantages of Samsung technology. He positioned himself down, playing with subjective hyperactive arguments. It feels like a person is completely different at heart, but for some reason tries to seem unpleasant and unproductive, tries to mangle and elevate himself. I am not against different currents and orientations. But the task of the seller is to win over, sell, look to the future, develop a customer base, try to create a pleasant impression about yourself, especially if you work in a team. Moreover, this is not only my opinion: by coincidence, sharing his opinion with me, this person was awarded various "feathered" epithets. Although I am against such definitions. In general, it is necessary to introduce elementary courses or small lectures related to working with clients. It's elementary to read Carnegie. Everyone will be in the black. But I still bought the equipment in this store: only because of the literacy and normal behavior of the administrator.Life is an interesting thing. There is a lot of mediocrity. But bright excellent students, as well as unpleasant scoundrels, are immediately visible. And the girls in the team are polite and delicate - smart. ) Well, on the technical side. I think that it is stuffy and hot for customers in large departments of hypermarkets. It's a little ridiculous when sellers are in T-shirts, sweaters, and visitors are dressed in winter clothes. We need to create more comfortable conditions in this regard. But the main thing, of course, is communication. I wish you all a pleasant shopping experience.

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Николай Мирошниченко

Level 3 Local Expert

There is no way to test wireless headphones((

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Ольга Гуцалюк

Level 14 Local Expert

A good store with adequate prices.

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светлана денисова

Level 7 Local Expert

The store itself is not bad....The customer service leaves much to be desired....the assortment is smaller than near the central store....

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Евгений Лаврентьев

Level 6 Local Expert

A large selection of equipment, there is plenty to choose from

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Алексей

Level 10 Local Expert

Cheap laptops and other equipment are here at good prices, I take them all the time, often on credit. I am pleased with the bonus program. But expensive equipment, such as gaming laptops, is better not to take here. The huge margin may not be comparable to other places, especially online stores.

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Ирина Печалина

Level 12 Local Expert

The store is not bad, but I had to face a shortage of service personnel, when in some departments sales consultants are calmly talking to each other, while in another department one seller is torn between buyers.And free sellers can't help him.

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Олег Кактотак

Level 9 Local Expert

Specialists are not lazy, but help to choose the product optimally

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Екатерина Козлова

Level 5 Local Expert

I ordered an iPhone with home delivery, arrived as promised on time, payment by card without problems, the phone is packed, everything is perfect.

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Martin Dimi

Level 17 Local Expert

Cool supermarket. You can really buy everything. Good sellers and consultants.

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Павел Клюев

Level 5 Local Expert

surprisingly friendly and sane consultants. do not rub around, offer help with the choice and at the same time keep the client's distance. they work well, at least I appreciated it and it suited me

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Samuel

Level 9 Local Expert

A good assortment and kind consultants

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Наталья Наташкино

Level 6 Local Expert

Excellent shopping complex, has everything you need.

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Дмитрий Рогов

Level 2 Local Expert

Any household appliances can be found in this store, especially since there is a cool assortment, favorable prices, a consultant answers all questions, helps with the selection. There are always free guys to talk to.

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Денис Скачилов

Level 2 Local Expert

I found a copter around the city a little)) I thought I'd go crazy, but nothing - I found it in the 5th element in the end, everything is guaranteed, the installments were issued quickly. I've already shot several very beautiful flights.

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Кирилл Шестаков

Level 6 Local Expert

I bought a certificate for my nephew as a gift for 16 years. Firstly, as a gift, it is a universal thing, because there are a lot of different techniques, and secondly, there is a fairly polite staff who will help with the choice in the future. The certificate can only be used in retail stores, so it's also an extra reason to go somewhere together. As an option, it is very good. And the store is normal.

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Надюха

Level 15 Local Expert

Previously, the staff was polite and served, advice was given. Now we have come to clarify whether they sell children's electric scooters, where the seller replied "see for yourself on the website 😳". Then why are there sellers there at all? They are already very few and can hardly be found in the trading floor, and with such service I will no longer go to them, with such success you can order from any site.

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Анатолий Терехов

Level 20 Local Expert

Lots of shops, convenient Parking.

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мария хотько

Level 5 Local Expert

The staff is good. I bought a good coffee grinder thanks to a consultant. A phone for home is also nothing)))

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5 Element

89 reviews