5 Element

4.7

319 ratings

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Марианна Романова

Level 9 Local Expert

I recently visited a home appliance store and I want to share my impressions. The range turned out to be very wide, and I was able to choose what I was looking for. The prices turned out to be quite adequate. And the consultants helped to understand the characteristics of the goods. I was also pleased with the cleanliness in the store and the convenient layout, which made the selection process even more enjoyable. I will definitely come back here again!

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Елена р.

Level 2 Local Expert

Many thanks to Artur, consultant, 154 Nezavisimosti Ave., Minsk (Korona Shopping Center) for his help in choosing the product and his attention. I have not yet met a more friendly, competent and patient consultant. Initially, it was simply lost in an infinite number of models. I'm tired of doubting and choosing. Arthur, a true professional, is well versed in technology, in detail, politely, competently, and most importantly, he provided an accessible consultation, helped with the selection of kitchen appliances, taking into account preferences and finances. Thank you for the high level of service! I wish there were more SUCH specialists in the service sector!

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Анастасия Дударь

Level 9 Local Expert

The store is spacious, the assortment is excellent, the staff is polite and competent. The goods are of good quality. Navigation in the store is not entirely clear, but the store staff will always tell you where the position of interest is located.

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PAUL M

Level 23 Local Expert

Very good assortment! It is convenient to choose, excellent consultants, just look around and immediately come to help with the choice. There is an opportunity to quickly resolve the issue of lending and immediately leave with the purchase.

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Руслан Владимирович

Level 18 Local Expert

It's a wonderful store, just like the others. A lot of purchases have been made over the years. This is where we found the descaling remedy for the coffee maker) now we are constantly visiting)

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Алексей Кажушко

Level 8 Local Expert

There are zero complaints about the assortment, the customer service specialist is the most non-customer-oriented character. In order to pick up an item that has already been paid for, you need to wait 40 minutes for each unit to be unpacked and checked, although I insisted that the product would not be opened and was ready to write a receipt that I would not have any complaints. The man went on the principle...🤷🤦 Just like that...

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Виктор

Level 12 Local Expert

In general, I considered the store to be quite good. But one case ruined the assessment. I bought a Karcher vc7 vacuum cleaner. The consultant actively offered to buy the Protection+ program. He said that the program has been in effect for 2 years, in 2 years your battery will wear out a lot, there will not be enough vacuum cleaner to clean the apartment, and it will be possible to replace it as part of the program. I was a little surprised that the battery was included in the program, asked clarifying questions, to which I received affirmative answers and purchased an additional service. And then the moment came when the battery was very low, I went to the store and was told that this was not a warranty case. I contacted the store's support service, explained the situation, and thought that it could be resolved in favor of the customer (or commit to a service that an employee of element 5 sold by misleading the customer, or refund the money for the same service. But the store refused to cooperate. The sediment, of course, remained, it is unlikely that I will buy anything more there. Well, I recommend that you trust everyone when buying additional services, but check the consultants. Ask him to show in the documents the items he sells to you.

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Екатерина Бурак

Level 8 Local Expert

It's a good store, the range is wide and there are different categories of products. There are many consultants who will always help you make a choice. I recommend it if you need something.

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Павел Д

Level 21 Local Expert

Conveniently located, lots of goods, reasonable prices, but I wanted to buy a kitchen knife, of which there were many, but I couldn't find one consultant or seller, how they differ

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Олег Н

Level 4 Local Expert

I would like to express my gratitude for the selection and professional advice on the selection of headphones, to an employee from the IT department, Ilya (19/02/2025). Everything is clear, without unnecessary water and to the point. He assisted in the rapid test of the device. I connected it and told you the nuances. thanks !

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Влада Храпуненко

Level 3 Local Expert

A decent range of goods, pleasant consultants, and I also want to note their knowledge of high-level technology, I recommend visiting this store of the network.

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Поля К.

Level 4 Local Expert

I want to indicate the communication of staff with clients, the staff simply does not know how to communicate, can contact you in an inappropriate way, 3 times a month I buy equipment in this store and all 3 times I came across consultants who do not know how to just communicate, the first time they bought a robot vacuum cleaner and, of course, clarified many details, but the consultant was unhappy this and the answers were like " you 've never had a robot vacuum cleaner , how can this be , how can you not know how to use it ", the second time we bought a refrigerator , and for an hour we were dissuaded from buying what we want , namely, we came for a refrigerator for 2k , and they tried to cram a refrigerator for 3.5 k , like , that installments of 70 and 170 rubles do not make much difference, please teach consultants how to communicate with people . And if they are representatives of a particular brand , this does not mean that you should speak ill of other brands . And reconsider the girls who are sitting on loans , dissatisfied faces and a look from high is not the most pleasant after all. And if I have scheduled delivery from 19:00 to 21:00, please arrive at this time and not 2 hours earlier)

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Кирилл Гуз

Level 11 Local Expert

The store is not bad, the choice of equipment is good, but the work of consultants is just terrible, the best thing is that they need to sell, but this is their job. most of all, I did not like that when buying a washing machine, I was told that if I refused an additional one.guarantees when installing without their master, the warranty flies off, I called the warranty service, they said that the warranty would be without installation by the master.

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Виктор

Level 3 Local Expert

After paying online, they lose all interest in you. Delivery becomes paid, although the website says that it is free from 80 rubles. I had 955 rubles. To arrange delivery, they are asked to come and arrange it on the spot . So why do I need it if I've already arrived. We processed the documents for the export for about forty minutes.

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Наталья Климук

Level 3 Local Expert

Terrible consultants... I was with a small child and a spouse We chose a robot vacuum cleaner We have a dog and a child at home A more thorough cleaning and a minimum of my efforts to wash the floors are needed They probably recommended something that is a plus for them Now I also have agony on cleaning, since the vacuum cleaner is not with a particularly good cleaning quality, plus they said that the station is not needed, where the robot cleans itself (and as if the moment, what I asked me to use at a minimum and not clean any dust collectors!!) So also the price of Ozone, for example half as much!! When we came home without opening the vacuum cleaner, we decided to find out if we could exchange or return it But no!! What can I say about these young "people" ... bastards, honestly Of course, they themselves are to blame for not studying the information and trusting these "people" by buying on their advice what they could buy for half the price, so cleaning would also be more thorough There have already been unpleasant moments after purchases in the 5th element, but everything fades after this I will never contact your store again in my life And I will not advise other people

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Бобомулло Ильясов

Level 3 Local Expert

Powerful blender, quiet, convenient, I recommend the polaris blender to everyone. Nikita, the class consultant, showed me, told me all the medical conditions and advised me

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игорь

Level 2 Local Expert

Recently, the managers of this store have been conducting some kind of aggressive marketing policy, persistently offering a certain product model, apparently the one for which they have a higher premium percentage. Next comes the active imposition of additional services and extended warranty, taking advantage of my ignorance, they imposed on me the service of gluing film on the phone for 70 rubles. Later I found out that such a service costs 3 times cheaper in other places((

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Татьяна Моргина

Level 5 Local Expert

There were doubts about the chosen TV, I made an order on the website and chose pickup. I picked it up a day later, and we checked the pixels and sound right on the spot. The consultants approved of my choice and said that it was a good model in this price range.

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Диана Б.

Level 2 Local Expert

Consultants work really hard! No one knows anything, it is impossible to approach, because everyone is busy, and if they are released, they cannot answer any questions about the product. There are people sitting at the checkout who don't know how a savings card works:)

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Николай Алексеев

Level 4 Local Expert

I liked the Tefal electric grill on the website. I ordered home delivery, the courier called in advance, and arrived at the promised time. The package is intact, everything works, we fry both vegetables and meat, great stuff.

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Мария Короленя

Level 17 Local Expert

Employees- depends on the person. Someone obviously doesn't care about the workplace, the product, the customer, and the reputation of the store. Someone is a decent salesman. You can find an adequate consultant. Parking is OK. There were no problems with the return of substandard goods. The terms of purchase are good: installments, delivery to a choice of several, etc. recently, I bought a hood, a mobile phone for my mother, and a washing gel here)))))

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Николай Исаченко

Level 11 Local Expert

We came to buy a Samsung tablet but couldn't decide. During the screenings, no one came up, they asked to call a consultant for 15 minutes of waiting and no one. We just left

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Евгений Жук

Level 6 Local Expert

The market is good. There are a lot of goods. If you are going to buy something in everyday life, I would recommend going in. "To see, to feel, to consult and to get a price." There Are Discounts. There Is An Installment Plan. There Is A Loan. The only thing I would advise is to first monitor the cost of the product on other layouts, to be sure ......)))

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Paktys

Level 11 Local Expert

The consultants are probably there to chat with each other all day. So far, there has never been any offer of help or initiative. Until you catch someone yourself, or you drill a hole with your eyes, you will not realize that you need to serve a person. The assortment is also so-so. And the cashiers - do they even know how to smile?!

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VRAR3D VRAR3D

Level 9 Local Expert

A large, spacious store with good consultants. I make deliveries there periodically

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Александра Сергеева

Level 3 Local Expert

A girl who positions herself as a customer service specialist absolutely does not know how to communicate with clients. With a disgruntled face, she was also rude. Please take action, next time the complaint will be written directly in the store

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Алексей Гурецкий

Level 5 Local Expert

To disassemble the product and sell everything separately is a really resourceful approach of the management of the chain of stores. At the same time, this feature is not indicated anywhere except on the site. When buying directly in the store, you will not be told that the special price is indicated in connection with the deliberate act of disassembling the initially complete product. It's just nice to be offered to buy the necessary device from the kit. To the face of a cynical misleading of the buyer. I do not advise you to buy anything in the 5 Element store chain.

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Вика Гридюшко

Level 5 Local Expert

The store is large and spacious, but this is the second time I've encountered a terrible consultation in this particular store. When they asked for a consultation on TV, the response was one phrase: "a normal TV for 1300." Thank you, Artur Gurchenko, we can read the price ourselves. When we bought a microwave oven in another store for 200 rubles, we were told about its properties for 10 minutes.

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Андрей Вусик

Level 6 Local Expert

A great store. A great choice. There are a lot of employees who communicate well with each other. Polite and attentive (to other store employees and their gadgets) staff leading conversations filled with lofty meanings. There was an unbearable desire to buy something or leave this place as soon as possible. I chose the 2nd option. It's also great that you can BUY a package in the store so that you don't have to carry your purchases in your hands. An extra asterisk for such a great idea.

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Виталий

Level 3 Local Expert

The disadvantage is that the engine is very weak and she practically does not shave at all.

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Назар Махонский

Level 8 Local Expert

I bought a Samsung external SSD. We checked the speed at the stand, everything was in accordance with the data sheet. Experts even talked about the optimal settings for backup.

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Кирилл К

Level 9 Local Expert

Convenient location, check-in to the shopping center where the store is located, directly from the ring road, large Parking lot. A good selection of appliances and electronics. You can buy many products at pleasant prices at discounts. I recommend

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Денис Стрельцов

Level 8 Local Expert

I come back to your website every time because everything is convenient. The website, the delivery, everything is 100% done.

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Андрей КОНОНЧУК

Level 9 Local Expert

On the advice, I went to the 5 element store, I really found everything. Without fuss and pressure, consultants really help you choose, not push you in.

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Владик Доровский

Level 8 Local Expert

I came across a great promotion: the Braun beard trimmer was 25% cheaper. Without hesitation, I bought it right away. The device is powerful, the blades do not catch the skin, and the battery lasts a long time.

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Дмитрий

Level 10 Local Expert

The baking dish was scratched in two places inside and many places on the outside. She was the only one in all stores and the store administrator offered a 3% discount for a specifically defective product. With a margin of 40-50%, such a 3% "discount" on such a defective product is a mockery of customers. The defects were not photographed in detail, but will be vigilant when buying it.

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Таисия Петровская

Level 9 Local Expert

The store had a very nice staff at the weekend with my family, they explained everything, showed me, and helped me choose a laptop for my daughter to study. It's nice when sellers treat customers like that.

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Nikita Mohovikov

Level 7 Local Expert

A great store, clean, neat, a large selection of equipment) I bought a TV from them. Everything is as I like - clearly and to the point. Good luck to the employees!!

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АЛЕСЯ СТРИХА

Level 3 Local Expert

Many thanks to consultant Alexey, who helped me choose a 5+ coffee machine.

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Оленька К.

Level 7 Local Expert

Yesterday we were in the Zhodinsky 5th element choosing a slow cooker, we asked the girl to consult, but she is so incompetent and does not understand technology, she also answered rudely.She said before priti in magashchin got acquainted with the assortment and their characteristics, then the question is why are there consultants in the Store?????.They didn't remember her name, she was wearing glasses and orange nails)After such sellers, you don't even want to come to the store.

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Роман Ермаков

Level 10 Local Expert

I buy equipment only here, a really good guarantee, installments are very profitable , the quality of the goods is excellent

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Marina G.

Level 7 Local Expert

We visited this store. The mood is at zero, the consultant (apparently a haier sales representative) in the microwave department does not know how to communicate correctly with customers. Compares incompatible things, professionalism is at zero!

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Валерия

Level 10 Local Expert

I ordered a vacuum cleaner to the office, asked for delivery before 17-00. As attentive as the employee of the cool center Victoria turned out to be, the work of the delivery service turned out to be so ugly. At 17-20, I received an SMS notification that my order would be delivered by the courier Lutsenko Oleg Vasilyevich from 11-00 to 16-00, When I called the courier back (it was already 17-30), he said that he would be in 40 minutes, To my objections that it did not fit into the interval until 16-00, he replied that I was on in the evening delivery before 20-00. When the courier openly lies, then any desire to make a purchase on this network disappears. In general, the delivery service breaks all the logistics and makes the efforts of the girls from the cool center in vain.

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Яна

Level 10 Local Expert

The most disgusting store of this chain for service and customer orientation. It's not the first time we've visited, and employees ALWAYS stand in groups and communicate with each other. There is 0 attention paid to customers. Usually, in other 5 element stores, there is 1 employee in each department, who will always come up and unobtrusively offer help. It's the opposite here. We bought a laptop a year ago, looked for a free consultant for 20 minutes, they still redirect to each other. A year later, the pattern repeats. It's just terrible.

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Распутин Д.

Level 4 Local Expert

I bought a Samsung Z Flip phone and very persistently offered an extended warranty. When I applied for a warranty, they refused and said that it was not a warranty case. They didn't even give me a waiver. So-so company. Don't get fooled by the warranty, especially the extended one for this one.the company.

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Александр Б.

Level 17 Local Expert

A huge assortment. Prices are slightly higher than on the Internet, but due to bonuses and loyalty programs they are adjusted. And the guarantee of a large store is still better.

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лариса титова

Level 10 Local Expert

I have a sad experience of buying a mobile phone in this store. I purposefully followed one, having previously studied information about it on the Internet, but the consultant criticized it so much that I had to buy another, which eventually stopped communicating and the Internet after 6 months(. The consultant no longer works online. Apparently, staff turnover and the resulting unprofessionalism.

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D. Y.

Level 7 Local Expert

If it were possible to put zero stars, I would do so. We bought an infinity hot 30i phone. The interlocutor stopped hearing us -they took us to the service. They said that we need to wait 10 days, and they will send us an SMS when ready. I came to pick him up, I stood for 20 minutes waiting for the queue to come (in front of me is 1 person who was not informed of something there)))))) I asked for a piece of paper, which was given to me when accepting the phone for repair, to finally give the phone back. I asked if it was repaired, they told me that no problems were found))))))) the person in the service, if anything, was looking for my phone among six of the same hot30i))))it seemed to everyone that the phone had a glitch and a problem)))))) especially when it's a worker and you're talking to customers. After I was given the phone, I stood for another 20 minutes because the person was talking on the phone and solving other issues. In general, I couldn't stand it because I was late and just left. There was no one to clarify what to do next. By the way, when I was still waiting with a piece of paper, I asked three consultants if they could give me the goods - they answered "no" with a sour face. But behind the cash register it was very cool to flirt with colleagues, take away a bottle of water from someone and giggle))))₽₽ such a thing. I am very glad that we did not pay for the extended warranty. They impose it very aggressively, even when they bought a TV, they offered it to us, we refused, and miraculously another person was sent to us for assembly)))) failed to earn a percentage. Change the system FROM employees, otherwise it is fatal.

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Влада Захаренко

Level 5 Local Expert

We purchased MFPs for the office. The consultant's name was Daniil Andreevich Sudas. All we learned about the MFP is that the assembly is bad and there is nothing at all from analogues. This consultant did not know anything about the product, did not communicate at all, and what he said is unreliable information, as we learned later. It felt like the consultant didn't care 🤷🏻♀️

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Илья

Level 10 Local Expert

A good store, responsive staff who are always happy to help and solve any problem.

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5 Element

106 reviews