Good afternoon, I want to share my feedback and sad experience. As you know, in the evening of 04/16/2024, the UAE was hit by heavy rains. Streets, buildings, the subway were flooded, even airport runways were drowned in water, cars just floated along the dorgog. In the afternoon, when the weather was good, while in Sharjah, I made a reservation through Tinkoff Bank for three days at this Dorus Hotel located in Dubai from 04/17/2024 to 04/20/2004. When I woke up in the morning and went outside, I was shocked, the road at the hotel was above knee level.(My height is 194 cm). In the multi-level parking lot at the hotel where I was staying, I had a car, a sedan. It was out of the question to ride it, a water hammer would have been provided. 04/17/2024 having assessed the situation, I realized that it would be unrealistic to get to Dubai, taxis and buses were also floating on the roads, walking 20 km is also not an option. At 10:00, I contacted representatives of Tinkoff Bank (Thank them very much, the most customer-oriented bank in my opinion). So, I asked them to cancel the reservation, due to the current situation, the guys immediately reacted and tried for three days to convince the hotel to refund the funds. The hotel has been providing unsubscriptions for three days, and today it received a complete refusal to pay. In such situations, it seems to me, on the contrary, it is necessary to look for ways to help people, and not use the benefit on the misfortune of others. I wish you all success, be kinder to each other. I am attaching a photo in the afternoon from 04/17/2024.

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