Maps • Grodno • Household appliances stores

Elektrosila

5.0

553 ratings

Closed until 10:00 AM

Grodna, Kasmanawtaw Avenue, 81 • ТЦ Корона, этаж 1

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Grodna, Kasmanawtaw Avenue, 81ТЦ Корона, этаж 1

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Kinds of electronics:audio equipment, home theater, TV sets, video equipment, smartphone, bluetooth speaker, smart watch

Types of household appliances:gas ovens, electric ovens, refrigerators, vacuum cleaner, washing machines, heaters, dishwasher, steam generators for ironing, steamers, coffee machines

Brand of computer:Acer, Lenovo, DELL, MSI, Samsung, Huawei

Payment method:discount system, cash, payment by card, installment, cashless payment, online, payment by credit card, making a loan

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Роза Саренко

Level 2 Local Expert

I came with my husband to choose a TV in the hall, we don't understand them and we don't understand which one better. The seller immediately approached us, explained how they differ and why the prices are so different, helped us choose the diagonal and at what distance it is better to watch the content. We bought it at a very good price, because they offered us a special offer, we checked the prices with other stores and really made sure that the electric car had a favorable price. There was also a good promotion on ITV (TV and TV series), we immediately set everything up on the TV, we just had to come home and plug it in, we didn't need any antennas, it was very convenient. Excellent store and service.

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Илья

Level 5 Local Expert

They helped us very sensibly to determine the model of the vertical vacuum cleaner. There were several doubts about the choice of model, Artyom chose the dreame z20 for our needs. A cool and fast purchase. The whole process took about 5 minutes.

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владислав в.

Level 4 Local Expert

For a long time I doubted whether it was worth writing this review, but I consider it necessary to warn other buyers. My experience of interacting with the Electrosila chain of stores turned out to be long and exhausting and showed how a service system can look in practice if the situation goes beyond a single request. The story began with the usual purchase of a laptop. Additionally, an expanded maintenance program was designed, which, as it seemed to me at the time, was supposed to mean additional protection and peace of mind. In practice, everything turned out to be different. During the operation of the laptop, the same defect occurred, according to which the device was repeatedly transferred for repair. Repairs were carried out, the laptop was returned, it was formally considered serviceable, but after a while the problem appeared again. At the same time, I did not get a clear answer to the key questions.: what exactly was done, why the defect was repeated, and what conclusions were drawn. I would like to mention the format of communication separately. On the phone, the store's representatives say one thing — they initiate calls themselves, discuss options, suggest solutions, and create the feeling that the situation is under control. In written responses, this position disappears completely. The essential points of telephone conversations are not reflected, and the answers are reduced to formal formulations without substantive explanations. At the same time, when I wrote the answers, I came across a situation that looked particularly strange. In response to specific questions about certain repairs, documents unrelated to the subject of the request were sent to me. Instead of explanations on the requested works, copies of other acts were sent, which did not contain answers to the questions raised. In fact, it seemed that instead of an answer, there was essentially a formal closure of the appeal, without a real analysis of the situation. The situation with the expertise has become significant. In a telephone conversation initiated by a representative of the store, I was asked to consider conducting an expert examination as the next step on the part of the seller — in the context of finding a solution and clarifying the situation. The conversation gave the impression that this process would be organized by the store. However, the position changed in the official written response the very next day.: I was asked to arrange and pay for the examination myself, and the approximate cost was immediately indicated. As a result, a contradictory situation develops when one procedure is discussed verbally, and a completely different, more burdensome option is offered to the consumer in writing. The order of transfer of goods after repair looks no less strange. Upon receiving the laptop, the store staff insistently offers to sign a receipt stating that there are no complaints against the store. When I explicitly said that there were complaints, they verbally explained to me that the store allegedly only delivers the goods, and all questions should be addressed to the service organization. This raises a logical question. The certificates of completed work include the store itself, not the service intermediary. Nevertheless, the consumer is offered to: — sign a document stating that there are no claims against the store; — send complaints not to the seller, but to an individual entrepreneur chosen by the store itself; — actually enter into a relationship with an organization with which the client has no contractual obligations. As a result, a vicious circle is formed for the consumer: the store offers to sign a receipt stating that there are no claims.; If you have any problems, he advises you to contact an intermediary.; The intermediary was not chosen by the consumer; responsibility between the participants in the process is blurring. It seems that with this approach, it is easier to constantly carry out repairs than to give clear explanations or admit the problem. For the consumer, this means constant uncertainty, loss of time, nerves and the need to understand documents that he did not form and did not control. I am deliberately emphasizing: I am not claiming a violation of the law and I am not giving legal assessments. I am describing my personal experience and the conclusions I came to when I found myself inside this service system. My conclusion is simple and, unfortunately, unpleasant. As long as everything goes smoothly, there probably won't be any problems. But if the situation becomes difficult, be prepared for the fact that: spoken words are not reflected in documents; The approach varies depending on the communication format.; responsibility is blurring between the parties; You will have to fully take over the protection of your interests. This review is not an attempt to denigrate, but a warning. I think it's important that customers understand in advance what interaction with this chain of stores might look like in practice if something doesn't go according to plan.

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Elektrosila

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