My impressions of working with the visa application center are extremely negative.
When signing the contract, I was assured that the visa application would be submitted at the end of January. However, in mid-February, the application ticket was not received. After my request for the possibility of filing before the 14th, I was assured that everything would be in time, but later interpreted my words as a promise only to inform about the filing date before the 14th.
Active actions on my issue began only after my numerous status requests. During the conversation, Agent Artyom got personal, convincing me of my excessive concern about the issue of submitting documents, providing not an actual service, but psychological support, which is not included in the subject of the contract and was not expected by me.
On February 13th, when I announced my desire to withdraw the money due to the impossibility of submitting it after the 14th, I was promised a coupon for the next dates (today/tomorrow). However, on the same day it became clear that there would be no ticket for these dates.
After requesting a refund, I was refused, referring to the fact that I had already been booked for filing (although the filing date was not set, and the service, according to the contract, was not provided). The refund request form was sent only after my statement of intention to go to court.
The money was returned.
See original · Русский
Дарья Прищепо
Level 2 Local Expert
March 13
For the second year in a row, I have been asking for help in applying for a Greek visa. Very polite staff, explain everything quickly and clearly. They fill out the necessary documents correctly. The filing dates will match those promised during the phone call. Everything is done on time and efficiently. The first visa in April 2024 is for the duration of the request, this year it was given for 1 month!))
See original · Русский
Татьяна Ч.
Level 2 Local Expert
December 19, 2024
A good visa application center. I would like to mention your employee Maria. She does her job very quickly, is competent, polite and clear. Thanks for the service.
Alesya does her job perfectly in the very issuance and registration of documents