Good afternoon. On November 16, 2021, we purchased a pair of Rieker men's winter boots. The sales girl told me everything, tried it on, took it away. less than two months pass (the manufacturer gives a 90-day warranty) my husband's leg hurts, we notice a broken boot heel, take it to the store in the hope of a replacement / refund and ..... silence. There is no receipt, but there is a bank statement from the card account where the name of the store, the card number, the amount and the date are indicated. There is no fiscal document, but when maintaining the book of the cashier of the operator, there must be a record of the operation performed. During the reconciliation, the fact of purchase will be established. A pair of shoes were taken away, the phone was not left, and in general I am afraid that the situation has been ignored. Therefore, of course, sellers need to be trained to work with customers in case of return of low-quality goods.

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