Absolutely disgusting consultant and attitude towards the buyer!!! Came to get the dress at the request of a friend. She was the only customer:The consultant was on the phone and didn't bat an eye when I walked in. Further communication was exclusively with the hit-and-run: I did not notify her "what I took in the fitting room and what size", "dropped" her dress from the hanger, almost tore her "cotton" (which was viscose in composition, but suddenly became expensive cotton) because I was not in my size, I received an order taking off my dress (repeated 10 times while I was photographing my friend and discussing the purchase) and being the cherry on the cake-they started kicking me out due to the imminent closure... 15 minutes before the end of working hours. If it hadn't been for a friend's request and the presence of a dress exclusively at the opposite end of the city, I would never have bought anything there! I've never been "talked to" there before. The saddest thing is, judging by the review, this experience is not an isolated case, but I'm not going to do anything about it!

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Ольга

Level 5 Local Expert

I was in the store in the Castle and on Komsomolskaya ... Appreciation for the service and quality in general. I bought a wool dress and a jumper in the summer, washed it by hand with a wool detergent, in the morning there were 5 holes on the dress, mostly in the seam area. I called the office - guys, this is trash, - the disgustingly ill-mannered manager replied to me (based on her knowledge of me and how I washed the dress, apparently better than myself) that I was wearing the dress and it tore because! before that, they had no complaints about these dresses))) I took this miracle dress to the store and wrote a complaint, which no one answered either verbally or in writing! I came to pick it up to give it to the studio for repair, wrote a 2nd complaint - also without a response. The service was terrible- the sellers were already negative, so I almost tearfully took the dress to Atelier 12, where they told me that any examination would prove that these were needle punctures in production that were not immediately visible to the naked eye. After talking to Sorochinskaya staff, I no longer wanted any expertise or money for the belt, I just gave it back and fixed it myself. But I have never seen such a lowly attitude towards a client anywhere before and never before! Shame and disrespect to you, the brand administration, who keep such a team and treat the quality of their products in such a way.

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юля м

Level 10 Local Expert

I don't recommend the store or the brand. The attitude towards the customer is not polite. The clothes turned out to be defective. They refused to refund the money, despite the fact that it is legally required. Repairs of up to 3 weeks were offered. I won't buy this brand anymore. There are shops for this money, but with a pleasant attitude to the customer. I read the reviews later. Sorry. I'm not the first one to be unhappy.

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18 reviews