Very disappointed with the carrier. No complaints on board the flight itself. But upon arrival at Pulkovo, I discovered that my suitcase had been opened. I opened the suitcase, everything seemed to be in place. Upon arrival home, I discovered that the money I forgot to take out of the suitcase had been stolen. 15 thousand were missing. Departed on April 9, flight 25 FZ991 at 17:55. Dubai-Saint Petersburg. I wrote a bunch of letters and not a single response. Plus the suitcase is in terrible condition. Broken, the entire top lid swelled from the impact. It is unpleasant for the damage to property and theft. Pulkovo replied that no break-ins were noticed on the airport grounds during unloading. And there was a strange moment at the Dubai airport. When boarding the bus to the plane, they first let me through, and then took me off the bus, allegedly I needed to go through scanning again, they took my luggage and boarding pass with passport. Then they returned it. To my question, what happened? They replied that there was a glitch in the system.

Lebord Medical spb

Level 3 Local Expert

They always delay flights for Sialkot Pakistan poor services 👎👎👎

Лика Владимирская

Level 7 Local Expert

Great airline, the flights went great! The interior is very comfortable, clean and spacious. The flight attendants speak 3 languages: Russian, English, Arabic. The food is delicious, the chairs are comfortable. Everyone has a TV with headphones. There is a large selection of films in Russian. I highly recommend this airline!

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