flydubai HQ

4.9

278 ratings

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Анна Махнова

Level 4 Local Expert

Very disappointed with the carrier. No complaints on board the flight itself. But upon arrival at Pulkovo, I discovered that my suitcase had been opened. I opened the suitcase, everything seemed to be in place. Upon arrival home, I discovered that the money I forgot to take out of the suitcase had been stolen. 15 thousand were missing. Departed on April 9, flight 25 FZ991 at 17:55. Dubai-Saint Petersburg. I wrote a bunch of letters and not a single response. Plus the suitcase is in terrible condition. Broken, the entire top lid swelled from the impact. It is unpleasant for the damage to property and theft. Pulkovo replied that no break-ins were noticed on the airport grounds during unloading. And there was a strange moment at the Dubai airport. When boarding the bus to the plane, they first let me through, and then took me off the bus, allegedly I needed to go through scanning again, they took my luggage and boarding pass with passport. Then they returned it. To my question, what happened? They replied that there was a glitch in the system.

Lena

Level 10 Local Expert

We flew this company to Dubai and back for the first time and faced an unprofessional attitude towards our customers. When we flew to Dubai, our flight was simply changed, the tickets were purchased in advance and we arrived at the airport in advance, since we could not register online, the website asks us to choose a seat and pay, no matter how the airport staff and the support chat said that you can register for free, this is impossible. He doesn't give. We went up to the counter, stood near the counter at the girl for about 40 minutes, she says I'm going to upgrade you now, since there probably aren't any seats anymore or they were running out, I think OK, will you fly business class? Of course! We stood and waited humbly for 40 minutes. Then another one comes up and says you have 2 options, either you don't fly at all, or the next flight, I'm shocked, the one who initially served blamed the second one for what she decides, in the end they say that this is generally a normal situation and without any apologies they send us later in the tail of the plane where it does not recline the seat is buzzing, but the whole point is that while we were standing for 40 minutes, people were calmly checking in at other windows for OUR flight! I stood there and was silent, not even knowing that in general it is possible that a person will not fly away on their purchased tickets in advance! We applied for compensation, wrote a letter, but they replied so far that they would not even consider compensation, although it was all their fault, not ours! There is little food on the plane, when we flew there we were not woken up, we don't even know if they fed us at all or not. Probably yes. We do not recommend this company. If they pay compensation, I will add a review.

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Александр Ребенок

Level 6 Local Expert

One of the worst airlines. I've heard a lot about the excellent service and new liners! Disappointed!!! The liners are old, shabby, there is nowhere to put a bottle of water, headphones, etc. there are no pockets in the seats. Take warm clothes on the flight (plaid is only on sale for $ 20) . Do not count on food, it is very pared down and meager! Plus, I only bet on pilots and flight attendants.

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Людмила Хавроненко (Биль)

Level 7 Local Expert

Disgusting company. A complete disappointment. The flight was supposed to be on October 1, 2024. From the beginning, it was postponed for an hour and a half, then they reported that the flight was postponed for a day. And then generally at 6 a.m. on October 2. I called the airline with a request to send us at least a flight at 0.30. If there are available seats, they were refused. Disappointed. A completely ruined birthday)

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Виктория Голубева

Level 13 Local Expert

I was satisfied with the choice of this airline! I flew in June from St. Petersburg - Dubai and back to Dubai - St. Petersburg too. You can reserve seats in advance and free of charge on the airline's official website. The food is super, you can choose from 4 positions))! Agree, now many people offer sandwiches in general and that's it... And here is a hot meal to choose from 🤞⭐There was enough water too (sealed cup shape), tea/coffee was also additionally offered for bottling without restrictions. Everything is according to the schedule, without delay!

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Ольга Вернигора

Level 17 Local Expert

A super company. Flights are clearly organized, there are no delays. The planes are clean, the staff, although not Russian, but everything is on top. Food and drinks are available

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Ирен Лобова

Level 14 Local Expert

Everything is fine! We flew from Kazan to Dubai and back in March 2024. Brand new planes, clean, well serviced. They upgraded the class of seats there for free, and flew comfortably. Without delay, we arrived on time. They landed back without delay, but when checking the systems, they revealed problems, while checking, a snack kit (water and crackers) was immediately delivered to the plane, after all passengers were taken back to the airport, where hot meals were offered, the company manager informed about further actions immediately. Very quickly, our board was replaced, we landed and the flight was sent. Food and drinks were also offered on board. The flight was delayed, but the actions of the company's employees were clear and prompt that all passengers were satisfied. Safety is above all! Many thanks for the excellent work!

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Андрей Герасьянов

Level 18 Local Expert

It seems to be positioned as an economy airline company, it was nice to be fed tea, coffee and water in square packages)) the plane is clean, although the plane is clearly far from new, the flight is comfortable. Smooth takeoff and landing. The flight attendants are polite, they understand English well. The Russian language is not very good. Reinforcement of the foundation of the CARF

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Светлана Васильевна

Level 14 Local Expert

A very unpleasant situation occurred with this vehicle and they did not take responsibility for the delay of the flight for more than a day during the transit flight. They put me on a plane and after 30 minutes I was asked to get out and go home. They offered to pay something in the region of 1400 rubles per passenger, although our losses were 100 times more. There is no desire to fly with them yet.

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Наталья Михалкова

Level 9 Local Expert

We flew from Vnukovo on 27.03 at 01.50 to the UAE, the flight was delayed by 40 minutes.."that's half the trouble..but back on 06.04 at 20-15, a stunning situation occurred..We sat for 3 hours at gate F5...I didn't go anywhere, we came to the counter at 19:55..They wouldn't let us in, they said registration was over...The suitcases have already been thrown into the office and that's it..No one was looking for us, they didn't reveal us...We worked sitting in chairs...It's a shame that we were abandoned by a company in a foreign country...and then they just laughingly said buy a new ticket and that's it....

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Любовь Маринова

Level 6 Local Expert

I read reviews about the airline before flying to Dubai and expected something worse. In fact, everything went fine. The round-trip flight was delayed for 30 minutes, but this is not terrible, given the dense New Year's traffic. The seats were comfortable, the food was hot, and drinks were offered. There were no problems with the luggage. The planes are fresh and clean

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Елена Неустроева

Level 2 Local Expert

I flew in March 2025 Novosibirsk-Dubai and back. The plane is fine, clean, and the staff is courteous. But there is a huge disadvantage, they removed the stretch film from the suitcase, opened it and turned everything over, it was very unpleasant. Upon arrival in Dubai, one passenger's suitcase lock was broken and everything was turned over.

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Виктория Морозова

Level 5 Local Expert

We flew this airline to Dubai and back to Moscow (regular flights). There are a lot of contradictory reviews about this airline on the Internet, but 2 flights dispelled doubts, the airline is excellent. Check-in for a flight for 2 days is free with a choice of seats, it's fine, we chose the seats we wanted. Both flights were without delays! The queue for baggage check-in was not large, unlike Turkish Airlines. The pilots are excellent, the aircraft control technique differs a little from the Russian pilots, they are sharper, but in general they are professionals in their field! The flight attendants are very nice and helpful. We flew both times on not-quite-new planes, but it's not critical, the cabin was clean and that's the main thing. For a separate cost, you can connect to the Wi-Fi of the aircraft and watch movies on board via the phone, well, or watch where you fly for free. Both times the food was the same: there was a choice of pasta bolognese or a Venatarian dish. In general, the flights were the same: take-off, drinks are distributed, food is distributed, drinks are re-distributed and garbage is collected, lights are dimmed (the flights were at night), water is offered a couple more times and landing. The planes were packed both times, of course, but in general everything went fine and comfortable. Thanks!

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Анна Рева

Level 10 Local Expert

I really liked this company. There is enough space between the seats. Clean, fed, water is offered even at night. Departure on time.

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Данила Авсеевич

Level 9 Local Expert

One of the world's best air carriers, Flydubai Hq, deservedly inspires admiration and excellent reviews from its passengers. It is not surprising that it is one of the most popular and reliable airlines in its field. Flydubai Hq offers a wide range of services and an excellent level of comfort, which makes travel enjoyable and safe for its customers. Comfortable lounges with comfortable seats and a wide space between the rows guarantee comfort throughout the flight. In addition, the modern infrastructure and technical equipment of Flydubai Hq guarantee the safety and reliability of each flight. One of the significant advantages of the company is its rich flight schedule, covering almost every corner of the planet. Thanks to this, Flydubai Hq customers can take advantage of a wide range of destinations and flexibility in planning their trips. The attentive and friendly staff of Flydubai Hq is one of the main components of the company's success. Each employee is ready to assist and answer any questions from passengers, creating a pleasant and comfortable atmosphere on board. In addition, Flydubai Hq tries to keep up with the trend of technological innovations and meet the needs of modern travelers. Convenient online services, the ability to check in for a flight via a mobile application, as well as an advanced bonus system make traveling with Flydubai Hq even more attractive and convenient for customers. In general, Flydubai Hq is an airline that is out of competition, offering its passengers the highest level of service, comfort and safety. With its impeccable reputation and constant pursuit of excellence, Flydubai Hq is a reliable choice for anyone who values quality and comfort in their travels.

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OKSANA SHPYRKOVA

Level 10 Local Expert

If the tickets were cancelled two weeks before departure, they refused to refund the money! They replied that fines inflate the cost of tickets!

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Иван Валдай

Level 8 Local Expert

The food is worse than in Emirates. Very small portions. You can forget about sweets and alcohol too. Overall, the flight is comfortable. Except for the blocked movie board( The Internet also costs money🙉 In general, he does not pull for his money

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Ольга Леонтьева

Level 18 Local Expert

Without delay, everything is clearly on schedule. New planes, polite and smiling staff, clean. Good food and water.

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Ирина

Level 8 Local Expert

We flew in January 2023. Everything is clear. According to the schedule. Without delay. We flew to Dubai on a new Boeing-very noisy, narrow, turbulence was felt several times strongly, inside with flat large screens, the food was good, the staff was pleasant. We flew back from Dubai to Moscow on a Boeing-800, older than Max, the screens do not work, but sooo clean, pleasant, soft, quiet, did not notice either takeoff or landing, did not shake in flight, the belts were always unfastened, the scoreboard was not turned on even when descending, very well fed, very pleasant the staff-really really liked it! Thank you very much!

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Татьяна Медяник

Level 4 Local Expert

We flew from Moscow with a child (10 years old) - everything is fine. Not much back. At the airport, they gave different seats at the check-in. Far from each other with a child. They didn't know about online registration. We are flying for the second time in our lives. The waiting room in Dubai is crowded with different nationalities. Whose behavior is very incorrect and disrespectful to each other. They are shouting, laughing, listening to songs at full volume, someone is sleeping on the floor.. It took a while to find seats, so I had to look around .

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Наталья И.

Level 3 Local Expert

Good afternoon, I want to share my impressions of the airline Fly Dubai. We flew from Moscow on flight FZ966 on 03/16/24, everything was fine, the impression from the airline was positive. But the return flight changed everything... We returned on 03/28/24 on flight FZ965. At first, we were surprised by the appearance of the flight attendants. It feels like they were recruited from different airlines: one was in a blue pantsuit, the other in a blue shirt and skirt, the third in a polka dot shirt and skirt, the flight attendant in a plaid shirt and blue trousers with an apron, in general, who is very good at what. Then it was more interesting, about an hour and a half after the flight, they began to carry a cart with food back and forth through the cabin of the aircraft. We still did not understand what kind of demonstration it was. Then, as always, not everyone got pasta with chicken, the rest were offered rice with vegetables. People started to get indignant. My son and I just refused such food. Further more, when tea and coffee began to be delivered, at first, according to tradition, the cart was again rolled back and forth around the cabin, then about half of the cabin was offered drinks, and in the second half something went wrong. Either they were just tired, or the boiling water in the kettles ran out, but they just "scored" on the other half of the people. Apparently they decided that if they closed the cage with a rag like a parrot and he fell asleep, they did the same thing to people - they just turned off the lights in the cabin and decided that it was time for everyone to sleep. We had to go for tea and coffee ourselves. Thank you for at least pouring it. At the same time, the staff themselves were quietly enjoying dinner at this time. Thank you for at least flying without delay.

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Екатерина Л.

Level 5 Local Expert

We flew on May 16, 2023, flight FZ 966 Flydubai to Dubai Airport from Moscow. Clearly on time took off and landed. The relatively clean cabin of the aircraft is bright, thanks to the pilots and stewards. We would like to mention a Russian-speaking stewardess and a steward (we don't know their name) out of four stewards for their attention and sensitivity during the flight. There is enough legroom (economy class), comfortable folding tables, comfortable chair backs. After takeoff, a hot lunch was brought in 30 minutes later, and min. water was given throughout the flight. Tea and coffee were given, but they were tasteless, bitter. We were satisfied.

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Виктория О.

Level 5 Local Expert

We flew with this airline as a family to Dubai on 06/26/2024. The flight was amazing. I'm very afraid to fly, but the pilots were great here. A soft landing. They were fed different food, you could choose. The plane is clean. All the staff did well. Flight fz 968 Moscow Dubai 4.40 am

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Роман

Level 15 Local Expert

Good company, but it's hard for tall people to sit, there's not much legroom. In 5 hours of flight, I became a yogi, achieved mental and physiological harmony of the body. It was lucky that the forward-looking person did not find the recline button. Out of fun, there is multimedia, but it is paid. From the free one, you can watch the flight of the plane on the screen.

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Екатерина

Level 9 Local Expert

We flew on 21.04 from Moscow to Dubai and on 28.04 back, on the way back, our family got into an unpleasant situation when our plane flew away without us, the airline staff did not just leave us, but issued tickets for the next flight absolutely without additional charges. We are very grateful to the employees who promised to help and helped)) with regard to aircraft, the equipment is in decent condition, the food is delicious, they give water during the flight, as much as you ask))) everything is clear with the timing.

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Анна

Level 7 Local Expert

Just got back from Dubai. The flight there was on April 15, 2023, back - 25.04.2023. Everything is clear, without delay. The service is at the highest level-a very pleasant team of flight attendants.Both there and back in the team were Russian-speaking flight attendants. This company left a good impression on me. There was a Boeing 737 there and back. The food was delicious. Thanks for the service.

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marina z

Level 9 Local Expert

We flew to Dubai. I was preparing for the worst, but there are probably no comments, except that flights are consistently delayed for an hour from Vnukovo, count on it. Otherwise, everything is fine, polite staff, clean and modern interior, the food was decent, it was delicious, it was not cold on the plane, the temperature was pleasant, we flew comfortably.

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ОЛЬГА

Level 11 Local Expert

I strongly do not recommend it . Planes often break down, flight delays, everything on the plane has become paid: movies, Internet, headphones. Food: pasta and water. Last year we flew better: both meals and movies are free.

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Иван Рычков

Level 6 Local Expert

I flew on this airline with problems, the plane broke down, 11 hours of delay, refused to pay compensation. We will sue. departure from Ufa on 09/21/24. They work in the Russian Federation, but they do not speak Russian at all...

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Евгений Майер

Level 6 Local Expert

We just rescheduled the flight 3 days earlier. The cool thing is that the trip to Dubai was only for 5 days. I had to buy new tickets. This is despite the fact that my flight on the right date is relevant. In my opinion, even for a charter, this is beyond the limit.

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Tatiana

Level 9 Local Expert

The most disgusting airline! We were flying to Dubai-they delayed the flight, without any warnings at all. It's just that everyone sat for 40 minutes and did not understand what and where. The food is terrible, it is impossible to eat and the house is full of fools to bring tea to food in almost an hour (with a night flight). No one wants to sleep, you can take out tea in an hour. There was a mess back at all) I didn't catch a lot of cold under the air conditioner in the hotel, I felt weak and heavy. I asked for a plaid-the man came up(I didn't understand what language he was speaking) said szataoatsdvt loudly and turned off the Stewart call button. Since I didn't understand the answer, I called him three more times and each time he just turned off and left with a dissatisfied face. He said he would call a Russian-speaking girl (of course she never came). We went to her ourselves, her face was even worse, just an employee of the MFC. She said there were no blankets and that was it. I asked for water to drink a pill-they brought it 3 times. I asked for tea the whole flight -it was never brought. I've flown abroad for the 12th time, and I've never met a worse car company.

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Владимир Зайцев

Level 23 Local Expert

We flew back and forth from Moscow to Dubai. It seems to be a low-cost airline, but it's better not to try to compare it with our software. Everything is clean, cultured, the staff is smacking - smacking! Great!

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Людмила Викторовна

Level 6 Local Expert

We flew this airline on the route St. Petersburg-Dubai and back, Departure without delay, exactly on schedule, And all this is from the pros. The rest is just cons: very cramped in the cabin, stuffy, the food generally sucks! There are no juices, no carbonated drinks, not even a lemon for tea. It is no different from our charter companies. But it differs from Emirates as day and night!

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Владимир Виноградов

Level 21 Local Expert

The planes are new, everything is fine on board, too, but boarding and disembarking from the plane is something. We flew on April 10, arriving at Dubai Airport Terminal 2, we sat on the plane for half an hour in the heat, we were not allowed off the plane, we were also unlucky back on April 20, we waited a long time to board the plane, but already in the cold in the bus.

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Александр

Level 11 Local Expert

Everything is great! We took off on schedule. The service is good, although the flight attendants don't understand anything in Russian))) I recommend it!!!

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Игорь Родионов

Level 12 Local Expert

A budget company. The food is delicious, but the portions are for small children. Takeoff and arrival on time. Everything is clear on the plane.

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Ирина Лямина

Level 4 Local Expert

Super airline flew flight 990 Moscow- Dubai. The pilots are professional in their field, the flight guides are very polite. Quick baggage claim, and very comfortable seats! Thanks! I will fly with you

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Роман Перов

Level 8 Local Expert

A good airline. Departures without delays, there is food on board, you can also buy something for money. The staff speaks at least English.

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Evgenya Bragina

Level 6 Local Expert

We were flying with a transfer in Dubai, the flight was delayed for 2 hours and then we sat on the plane for 3 hours!! The transfer to Male was also delayed, this is the last time in my life when I fly with this airline, even if it remains the only one, I will not fly with them !

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эльвира и.

Level 3 Local Expert

we were supposed to fly to Dubai from Kazan on July 26, arrived at the airport in 2 hours, checked in for the flight in advance, and registration is already closed! the representative said that she would not launch the program again because of us and did not give us a boarding pass. We couldn't leave! in 2 hours! I would never have believed that it could be like this if I hadn't been there myself,"the money was not returned, I had to fly other flights, buying tickets again!

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Sergey

Level 13 Local Expert

I have not been to the company itself, but I have flown on the planes of this company. I really liked it, especially when they transfer me to business class. They've already been transplanted twice. I try to fly with this company when I fly to the Emirates.

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Владимир Дьячков

Level 8 Local Expert

I flew for the first time, with this company, but I liked everything.The plane wasn't big, but it was comfortable enough.Everything was without expectations, for a 5-hour flight we were fed a hot lunch (two types to choose from).Clean, cozy.I recommend.

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Альбина Наилевна

Level 13 Local Expert

We flew from Ufa to Dubai and a week later back in April 2023. In general, everything is fine. A couple of minuses: since they fly from Russia, it was possible to give ads with a plus in Russian And even when we flew back for an hour and a half, we could not adjust the air conditioner that everyone was frozen (now I am treating the consequences for a month already)

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Татьяна Минакова

Level 4 Local Expert

We enjoyed the flight. There is plenty of legroom, and the knees do not rest against the chairs in front of you. Comfortable headrests. The landing was very soft

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Дмитрий

Level 9 Local Expert

I flew on flight fz918 Moscow-Dubai on 13.12.2022 registration is available 48 hours in advance, you can choose seats for free, but not all. departure with a delay of 15 minutes. I will not say that the aircraft is 7-10 years old. But to such an extent rolled up that the armrests fall off, the shabby, worn, scuffed interior. Multimedia does not work. It is uncomfortable to sit at a height of 180. The distances are narrow. You need to ask for water if one disposable cup was not enough. The flight attendants only have a scarf from their uniforms. They feed for free. Only water is free of drinks. There is no Coke. A can of Pepsi is $2.

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Sh.A.

Level 6 Local Expert

Disgusting airline! We fly from Moscow to Dubai, the flight is already delayed for 2 hours, they don't say anything, they put us on a plane and we sit for an hour, waiting for something. Another passenger was supposed to fly with us, but he couldn't and another person was put in our purchased seat. How could two passengers be registered for one seat?!

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Золотарева Л.

Level 3 Local Expert

Horror, not the airline. We take off from Colombo airport - an old dirty stuffy plane, the seats are broken, the seats are hard like in Moscow buses, the air conditioners do not work. The Russian "Victory" is probably many times better than this horror. Tickets cost the same as in good airlines.

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Гаянэ Каспарова

Level 12 Local Expert

The flight from Dubai to Makhachkala was scheduled to take place at 23.55. The airline postponed the flight for 5 hours, citing airport repairs. And the representative of the airport said that they have no repairs! I cancelled my tickets because I was not satisfied with the departure time. I hope for compensation from the airline.

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ирина

Level 12 Local Expert

Flights without delays. The plane is clean, the seats do not unfold, there is enough space for the legs.

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Isa Geriev

Level 2 Local Expert

There are no complaints about the pilots-great job👍👍👍🤝Climbing in the cabin is cold!!The people are certainly not dressed in the northern style) two Russian-speaking guides, apparently either from Russia or from Central Asia..Older, impudent; she answered all requests from passengers to make it warmer:there is no way, we have paid blankets!Take it!Boorish attitude!

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flydubai HQ

132 reviews