Palazzo
253 reviews
September 21, 2024
The hotel is located on the banks of the Tobol River. Not far from the city center. View of the embankment and the walking area below by the river. The biggest plus of the hotel. The combination of price and quality is justified. The rooms with the reception go down, opposite the reception is a restaurant. And it hosts festive events until 12 o'clock. This is immediately warned upon check-in. If the music keeps you awake or you don't use earplugs, this place won't suit you. The room is clean, which has already been renovated, but has not been brought to a logical end. There were traces of an old hammer, and an old socket hole was left in the wall behind the headboard. In summer, there are a lot of midges on the street in the evening, and there is no grid on the windows, keep this in mind when traveling. The towels are clean, but have been used in the hotel for a long time. You can park at the entrance to the hotel, the parking lot is illuminated and under video surveillance. Breakfast is very simple, you will not stay hungry, but without frills. Mors is served from the evening feast, it does not taste the best. Coffee, tea, water from other drinks. I can recommend it as an inexpensive
place to spend the night for 1-2 nights. And walk along the embankment in the evenings, watch the fountains with light accompaniment.
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February 12
My favorite hotel in Kostanay. Quiet, calm, fresh air, in the evening after work I walk along the embankment. The breakfasts are normal, the staff is polite. The rooms are clean and spacious. I love their beds, you get enough sleep on them. Tea and water in the room are updated every day.
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November 17, 2024
We liked this hotel the most. The rooms are very spacious, clean and bright. The food is also very tasty. And the staff is friendly and very kind. It was our fault that there were problems in the room, we were immediately given a new room. I recommend it
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November 26, 2024
We stayed here several times. The rooms were always clean, and so was the bed. The breakfasts are unpretentious, but everything is there: scrambled eggs, yogurt, porridge, fruits, tomatoes, cucumbers, tea, coffee. The staff is friendly.
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February 9
Nice clean hotel. The room has a tea set, dental kit, TV. Pleasant and courteous staff.
Breakfast is a buffet, there is plenty to choose from.
Upon early check-out (before 7 a.m.), lunch boxes were prepared at my request, which was very pleasant.
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January 22
Once upon a time, it might have been good...
Now it's okay if you cleaned the drain in the shower and forgot to flush it all in the toilet, and for some reason the absence of a second door in the shower doesn't bother you either! There is no watering can in the shower either, only top watering, which is very inconvenient. The light bulb in the bathroom doesn't heat up yet - it blinks irritatingly. In general, it's time to update everything! The tile is cracked, the sink is also like in a "spider web", the window does not close well (I regretted that I decided to ventilate)
In short, if I hadn't come on a business trip and after a hard day's work we hadn't arrived at 22, and we hadn't left at 8:30 for work again, I would have put on a look, but I just didn't have the strength!
In general, if you want to settle down for a high, this place is not suitable!
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June 17, 2024
Nice hotel: clean, quiet and a large embankment park. Everything is fine, except for the breakfast plate: we were preparing for the banquet and were late to prepare breakfast. The guests had to wait. And plus it's a little sparse, I would like more variety
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December 6, 2024
The hotel itself is normal, but everything is spoiled by the restaurant which is located on the ground floor. Due to the lack of sound insulation, it will not be possible to relax in the room.
I stayed for two nights, and on weekdays, all the time there was noise, songs, drunken guests. The hotel administration can't do anything.
So if you want to spend the nights in silence, choose another hotel.
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August 22, 2024
It's very ambiguous. The managers will forgive me, I will write down the cons, because the pros are like in any hotel. The first disadvantage was that when I arrived, I had to prepare clothes the next day, they brought an ironing board with foam sticking out and a burnt iron that stuck to any fabric. Then there was a shower: the watering can sticks out high from the wall, so you can't rinse everywhere normally, only substituting different parts of the body under the stream. How the shower was regulated is a separate story, cold water poured on me, which flowed for a long time to become warm. Breakfast is quite good, you can warm it in the microwave, which has cooled down. Room cleaning: on the first day I used a shoe spoon, after cleaning it disappeared. It's strange, of course, but I needed her. The staff is excellent, the girls at the reception are smart, the waiters at the breakfast restaurant are friendly, it is very pleasant to communicate. The overall impression is not bad, but now I will ask everywhere about the shower - on a long hose, or not. It's a matter of principle for girls. And yet: the windows of the room overlooked the transformer booth, a constant hum. It's not loud, but when it subsides, you realize: here it is happiness, here it is silence🙂
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1
October 31, 2024
Clean rooms, courteous staff, delicious buffet breakfast, spacious restaurant with a beautiful view
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July 30, 2024
A wonderful hotel: the room is equipped with everything you need, air conditioning, refrigerator, TV, Wi-Fi, hot water, everything. Polite, helpful staff. The breakfast is just great! Recommend.
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1
August 12, 2024
The restaurant is big. Wonderful photo zones, beautiful, service at a good level, great events are held. We liked the presenters too. It's the best thing for corporate parties!!!
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November 30, 2024
The hotel is good, there is Parking, a quiet place, but the rooms have terrible noise insulation, you can easily talk to your neighbors through the wall (this is exactly what they did). It is unclear why face towels are lying together with a foot towel and they are stacked in bedside tables.
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October 13, 2024
Nice room and breakfasts, attentive staff, but very noisy from the parties in the restaurant, which is located on the 1st floor.
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October 15, 2024
A great hotel. Solid 4 stars. Among the shortcomings: a worn-out extra sofa and it was impossible to have dinner in the evening, the restaurant was closed for special service
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September 25, 2023
Large room, friendly and courteous staff. A very tasty and hearty breakfast is included in the price. An interesting location near the waterfront and at the same time near the exit from the city. Secure parking. The only drawback is that the bathroom is already "tired" and requires a small cosmetic repair. In general, it is worth the money.
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June 14, 2023
We stayed in a suite, the room is beautiful, cozy, spacious, bright. It's perfectly clean. I'm lowering my rating for breakfast…
Breakfast is from 08:00 to 10:00, we arrived at 09:00, there are no clean plates, I had to ask the waiter, the choice of dishes is very modest and everything is cold, respectively, not tasty. The pastries (pancakes, casserole, some kind of cupcake) were stale. For some reason, the tea was only green. Of course, you could ask to warm up the food, bring black tea, etc., but there was limited time.
If you eliminate the breakfast remarks, everything will be very good!
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1
March 1, 2024
A good hotel with all the conditions for a comfortable stay. Downstairs, a top-class training room. The suites are clean and tidy. View of the embankment and free access to it.
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April 11, 2023
We really liked the hotel, it was clean and cozy. The staff is good, everything was suggested, the cuisine is delicious and the prices are adequate.
Yes, audibility may be one of the disadvantages, but it didn't bother us.
Near the embankment, the view is excellent on the river, you can walk. For children, there is a Mahito (entertainment center) on the embankment, there is a large playground for children, they let them play for free.
Therefore, our family definitely recommend the Palazzo hotel.Thanks to all the staff.
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1
December 22, 2024
For business trips, clean air, great view of the embankment. It's a little far from the center, but tolerable.
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February 20, 2023
The banquet hall, where breakfast is held, is gorgeous, as if in a palace. The buffet
itself is also good, the food is fresh and delicious. The rooms, in general, look fresh, huge full-length mirrored windows relieve claustrophobia in the room, the room seems more spacious. The room is cleaned daily, including toothbrushes. There is a disadvantage that the batteries in the bathroom are not washed, because they are dirty and it is squeamish to dry clothes on them, and the shaving kits are super low-quality with non-sharpened machines and strange shaving foam
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May 18, 2024
I very rarely write bad reviews. The suite is chic and clean. The linen is excellent. But the third place on the folding sofa is terrible! A child weighing 45 kg from any movement, the sofa creaked and screamed and this is a huge discomfort. It's comfortable for two people. The bed is comfortable and high. the mattress is super. we have been here 2 times. The windows overlook the football court. every night until 2 o'clock you will enjoy the screams and screams of the players. and so the hotel is beautiful and comfortable. the restaurant has delicious and high-quality food. but they work according to their own schedule. they can delay breakfast for 15-20 minutes. in the evening, m b events.
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August 5, 2023
We were at this hotel in the middle of July. We really liked the hotel. The room is beautiful, cozy and clean. We cleaned up every day, the towels were like in a 4* hotel, 4 full towels per person!!!! It's very cool! The view is beautiful - on the embankment. The only disadvantage is that it is removed from the city center, so there are no shops / cafes nearby. But, since Kostanay is small, this is not such a fundamental disadvantage for the hotel.
If we are in Kostanay, we will definitely check in here
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May 16, 2024
We booked 2 rooms with one double bed through booking, but we went in a crowd))) there were 5 adults, 1 teenager and 3 children, we were provided with cots without any problems and without additional payment! I was very surprised. Breakfast is included, we had a very tasty breakfast in the beautiful restaurant at the hotel. There is an embankment nearby, ideal for walking, there are different shops along the embankment, where you can rent bicycles and some others (but they were closed, apparently it was not the season). The only thing nearby is a football field where locals play football late at night, our windows just looked out that way and it was a little noisy, but we were very tired and the noise did not prevent us from falling asleep.
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May 4, 2023
we were on a business trip from 18-20.04.23. The hotel is great in all respects, good breakfast, cozy clean rooms, daily cleaning, all accessories in the room: shower, shaving machines, hat, slippers, bathrobes, water, kettle, shoe brush and even a set of threads with needles. Friendly staff. I recommend this hotel to all guests of Kostanay
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October 23, 2023
Great
I liked everything!
The program!!!
Large hall, comfortable tables....
Polite staff ...
Everything is clean, neat.
A huge selection of dishes, very pleased with the taste and serving of hot!!!
I recommend!!!
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May 11, 2024
Clean and cozy rooms, pleasant staff, the only thing in the morning is the breakfast is cold. But despite this, the price and quality are at the highest level, passing Kostanay we have already visited this hotel three times
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September 2, 2024
Nice hotel, clean rooms, good breakfast. It is convenient to have a gym, as well as a promenade and a jogging area nearby
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June 22, 2023
A very good inexpensive hotel on the banks of the river, pleasantly surprised with their friendly approach, arrived at night, settled immediately without any problems, they did not even keep it for a long time, since there was no money (they came from Russia) the receptionist said in the morning you will change the money and pay off. the helpful staff met us halfway and extended the time, I recommend everything normally.
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February 21
Excellent hotel, I'm not staying for the first time, clean, quiet, calm.
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August 11, 2024
Nice hotel, convenient location, cozy room was clean. A baby cot is provided upon request
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June 24, 2024
A good hotel. Clean and comfortable rooms. Friendly staff. A small minus: There is a restaurant in the building. There may be banquets until 3 a.m.
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November 17, 2024
The suite has a sooooo creaky extra bed. It needs to be changed. The restaurant is open according to its schedule. But the food is delicious.
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May 30, 2023
The rooms are very clean, everything works, very nice view, polite staff, will help with any question in terms of the city and the hotel, the hotel has a restaurant that is very convenient, breakfast is included in the room rate, the breakfasts are delicious (buffet).
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1
May 3, 2024
Beautiful location, river bank, there is a place to park the car. Panoramic window. There is no net on the window, it is impossible to ventilate, mosquitoes are right there. There are also drosophila-type midges in the room. The children's cot is disgusting, sagging with a thin foam mattress. The child slept in the same bed with us. Such a thing. Overall, the room is clean
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1
June 12, 2024
A great hotel. We stopped several times. Comfortable living conditions. Delicious breakfasts. I recommend.
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March 21, 2024
A modern hotel on the banks of the river, there is a park area for walking, but there are no shops and other infrastructure within walking distance.
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July 24, 2024
This hotel did not provide services on time, although it was said during the day that everything was ready, namely:
- the room was not ready;
- I had to ask to prepare the documents several times;
- the breakfast was cold and it felt like the staff was not trying to make it good.
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November 18, 2024
My son's wedding was held yesterday, everything was at the highest level, thank you very much 🤗
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July 8, 2023
Convenient location, excellent spacious rooms with good furniture, always clean and fresh, hearty varied breakfast, courteous staff. We always stay here.
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1
August 23, 2024
A great hotel, cozy rooms, delicious breakfast and just a magnificent view of the Tobol River
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July 28, 2023
Breakfast buffet. Not a very large assortment. The rooms are clean. Friendly staff. You can take a walk or go for a morning jog near the park hotel.
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March 31, 2024
The hotel is not bad in principle. There is no cooler on the floor, you have to run, look for water. The breakfast buffet is not bad. The rooms are clean and cozy. There is a little bit of gloss missing.
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February 12, 2023
Three with a minus, 1 point only for good room cleaning and a beautiful view from the window:
1. Every day until late at night, music is blaring in the restaurant, which is located on the ground floor of the hotel
2. Eerie audibility
3. There is no parking for guests, there is a shared parking along the road, where crowds come to the restaurant and ride buns from the slide next to the hotel
4. A kind of buffet with the same dishes every day, which stupidly end if you come no later
5. The phone inside the room was not working
6. In the bathroom, water dripped from the roof from the melted snow onto the suspended ceiling.
7. Very unstable internet connection
Of the advantages:
1. Adequate price
2. Polite staff
3. A good TV with satellite channels is by the way a pleasant surprise
4. Beautiful view of the river, in summer they really say it stinks
5. Spacious room
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July 22, 2023
A decent hotel, a delicious varied breakfast, good room stock, friendly girls at the reception. If we are in the city again, we will definitely come back here 🙌🏼
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July 31, 2024
Everything is fine, the only thing is, it's hard to sleep when the banquet is at the hotel. And so, everything is great! The suite is gorgeous!
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February 3
We also visited this place three times. The food is good, the service is also excellent.
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November 29, 2024
Quite a good hotel. I liked it. I recommend it!
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1
May 20, 2023
3 adults.The room is clean,air conditioning,LCD TV,mini bar,clean linen,hygiene products are provided (toothbrush,paste,soap,shampoos,slippers, etc.),we were satisfied with breakfast (coffee,juices,cereals,sweets,pastries,boiled eggs,fried,sausages, sausages, etc.),service on the level.I recommend.I stopped for work 2 times.
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1
April 24, 2024
The room is clean enough. The opinion about the hotel was spoiled by the lack of an opportunity to have dinner, as there was a banquet in the restaurant, it was not even possible to order food in the room. Breakfast also did not meet expectations.
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