What a disappointment! I went there to buy a MacBook Pro and wanted to transfer my data from my MacBook Air. They were rather intrusive, explaining that this service is not offered to everyone. I found the service poor and left without making a purchase. If this is what Apple is becoming, I’m no longer sure I’ll stick with them. I’m really not impressed.

Wazeem Arshad

Level 2 Local Expert

It was very Poor and the service is very bad and after all the issue sort out its took me 15 day and they said its software bug but they change the display and they wrongly put the UPS tracking Number for that they ask me to wait 2 more days to get the correct Tracking Number until now didn't received my phone yet :( :( and please be inform that for the repair don't go to Dubai Mall Apple store

Kumar Goka

Level 2 Local Expert

I have taken i phone 14 plus in October on 14 and returned the same as my son wanted pro max next day October 15. Sorry to inform you that I have not received the refund till now. I went to the store personally three times in these three months, every time they are telling the same sentence I will receive but till now nothing received. The store manager I spoke to is very rude I’ve been there two times with my wife also she also requested to look into the matter but the lady so called manager is not even bothered to register the issue. Once i met the finance head by name jyoti she also told that I will receive but till now no money not even a phone call follow up. Expecting a call from the management before going legally to report to the legal authorities.

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256 reviews