Micheal from the dubai Mall apple store is a power filled example of how brands treat thier employees to take extreme decisions to get a new phone replaced during any warranty timed issues wish all brands in UAE follow this simple power given to its employees which makes tje brand better and better.take care of your employees the brand will get better eventually
Franck Janet
Level 2 Local Expert
March 9
What a disappointment! I went there to buy a MacBook Pro and wanted to transfer my data from my MacBook Air. They were rather intrusive, explaining that this service is not offered to everyone. I found the service poor and left without making a purchase.
If this is what Apple is becoming, I’m no longer sure I’ll stick with them. I’m really not impressed.
Hanadi El Tohami
Level 2 Local Expert
April 30, 2024
I purchased apple care to protect against accidents and damages the rain comes in dubai and its not working great i go to tHR APPLE STORE thinking im protected with apple care and then they say no you have to y like 300 dollars to get it fixed because we found some water in the lap top and so i say whats the point of the protection apple care and the manager says well you would pay 3000 dirhimas , mind you the coat of the lap top was 3300 dirhims so i would pay all the money again to fix my computer and again I say WHATS THE POINT OF APPLE CARE IF THATS HOW MUCH I PAY WITH APPLE CARE FOR AN ACCIDENT THIS IS SAD NO SUPPORT WHAT SO EVER