I visited your store on December 18 at about 3 p.m. I came with my wife to choose a New Year's gift for her, and they were looking at a watch or a bracelet. We were in a great mood and looking forward to buying a beautiful thing, but it was all ruined by the disgusting service of your employee. After hearing our budget, he gave us 40 seconds, and at the end he advised: "Look at something on the website and order it in the store." Naturally, after this, there is no longer any desire to order in your store, or even look into it, let alone make purchases. For the rest of you who decide to visit it, I advise you to be prepared for perhaps the worst level of service you can find in our city.

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Алеся Владимировна

Level 14 Local Expert

I agree with the last comment about consultants. Today, my husband and I walked around the shopping center. We decided to buy a charm for pandora's bracelet. They chose a charm consisting of two hearts, with an inscription on one of them. I wanted to see what the inscription was, but the girl wouldn't even pick up the charm. The consultant held it and tried to read it herself, where she could only translate love from the whole phrase) she took it straight to the cashier, well, OK. I asked them to attach it to the bracelet. And then the question is "sorry, I can't figure out if this is the original or not?". I was just upset by the tactlessness! Firstly, it's none of her business, and secondly, she really thinks that I'm buying a charm for more than 100 euros to hang on a fake bracelet?) We answer, the original. Then the question is, have you been taking it for a long time? My husband says he bought it this winter. The answer is "it means old." I haven't seen such rudeness in a long time. The bracelet was bought at DunaMall, it's better to take it there. And here the service is terrible with tactless girls.

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AnDo TM

Level 13 Local Expert

I think in such a store, consultants / managers are, firstly, the only ones who are there, and secondly, they are the face of the store, its hope for good sales and reputation growth. At this particular point, they don't exist, or rather, they seem to exist, but they don't seem to exist. If we talk about emotions, then the feeling is that they are needed in order to get you a model, take the money, give the check and continue flipping through the tick-tok. Speaking of facts, young girls don't really understand the product lines, let alone the specific models. It's impossible to get any kind of comprehensive advice, nothing more than the obvious parameters like, "well, these differ in the large size of the dial, and these are made of steel and mineral glass" (thank you, otherwise I don't see the same thing as you). They don't differ in friendliness and involvement either, there is no feeling that they want to help you solve your problem! By the way, many product models are no longer quite relevant.

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