I want to express my gratitude to Irina Petrovna Navrotskaya for her incredible attitude and desire to help, for her participation and professionalism! I was pleasantly surprised by the atmosphere and
teamwork of the department staff! Thank you very much!!! I will be happy to contact you again!))
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Александр К.
Level 2 Local Expert
October 12, 2023
I paid for the urgency in two weeks, after 20 days I got through within two hours, asked about the readiness of the passport and why I was not informed.They said that it was necessary to pay for SMS notifications about the production of a passport yet, although I was not informed of such information in the RSC.It's crazy.
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Денис Шульжик
Level 2 Local Expert
August 29, 2024
They do not fulfill their obligations, the passport is made for 30 days. For some reason, I got it after 40
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Nastiona K.
Level 2 Local Expert
July 7, 2023
Addressing the " BOSS and PASSPORT OFFICER" is the worst attitude I have ever met, explain to me " GENTLEMEN EMPLOYEES " for what purposes do you have a landline phone installed?????? It seems that for YOUR PERSONAL ONES, because it is simply IMPOSSIBLE to get through to you during working hours (you listen to only beeps on the other side of the phone and that's it)!!!! But you go to lunch on time!!!!! MINUS 10 stars .....
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Стас Кучинскас
Level 2 Local Expert
October 25, 2024
1. It's pointless to call, they won't answer
2. I paid for the SMS notification, but I didn't see any SMS
In principle, there are no people in the sutra, so I took everything quickly
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Виталий Евгеньевич
Level 2 Local Expert
September 7, 2024
Thanks to Valentina Viktorovna for her professionalism and humanity.
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Юрий З.
Level 2 Local Expert
December 20, 2022
Today I applied to the OGIM in the Frunzensky district for a certificate to be provided to the bank (I need it urgently before 12/22/22 Today, 12/20/22) They did it very quickly, without delay and bureaucracy. I especially want to thank the head of the OGiM Frunzensky police department, O. Nedvedskaya. In and specialist Serykh N.V. Thank you very much! It would be nice to meet respect and professionalism everywhere!
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Владимир Мойсеня
Level 2 Local Expert
July 26, 2023
The electronic queue does not work, we waited 40 minutes before the end, during this time we did not call a single client to the office 108, then we were enlightened to go to the shopping center, and an hour earlier, after an hour and a half standing in line, they sent us to Lidskaya 10. Wonderful organization of work. Excellent responses from the public in the queue
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Anastasia Y.
Level 3 Local Expert
July 26, 2023
I paid for the urgency for 15 days, 17 days have passed, the SMS has not arrived. As it turned out, he has been ready for a long time. Unfortunately, the calls are not answered 😒
I had to go. As a result, everything is fine, the passport is ready, I took it. The girls who issue passports are very polite, answered all the questions 🙂
There is no queue, very fast
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Богдан Григоращук
Level 2 Local Expert
October 19, 2024
A great place for a family vacation
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Elisey
Level 4 Local Expert
March 11
It's impossible to get into 201 offices.
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Юлия Корибо
Level 5 Local Expert
July 20, 2024
Issuing passports is a separate art form. You go into the office, say hello, and in front of you, the girl on the issue sits defiantly and adds a message to someone on the phone, only after that she pays attention to you. Such a large number of people, it's probably worth making more specialists for the issue!
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IBRAGIMOV ORAZGELDI
Level 6 Local Expert
September 14, 2022
In the OGIM of the Frunze district, I met only professionals. All the employees with whom I had to communicate know their job. I especially liked the manner of communication, the ability to explain, the level of competence of inspectors 201/202 of the cabinet. They are polite and tactful, they will "sort everything out" to incomprehensible visitors, professionals in their field. Thank you very much.
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Борис Т.
Level 3 Local Expert
October 25, 2022
You sit in line, then a person without a ticket comes in, I serve him, then a break. You're being kicked out into the street. You're sitting outside, freezing. After that, you come in, but you will not be served, because you need to take a new ticket and sit on a new one. There are two people working. Thanks, it was great, UPD. 10/25/22 came again. Apparently we will meet old age here. Sorry. There are two people in the hallway. A joke of course. Now the workers will discuss all the news and go home. Highs.
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Виктория С.
Level 3 Local Expert
September 1, 2023
The employees are incompetent, they say one thing on the phone, but in fact another. I had to go to them several times😡
However, as always in our state structures
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jennet huddyewa
Level 2 Local Expert
August 20, 2022
The comment is dedicated to the Migration Service. Namely, Deputy Chief YURI PETROVICH. BOORISH ATTITUDE, no respect for foreign citizens, does not listen, constantly interrupts, contradicts, talks in a commanding tone, as if he is forcibly held in this position. And there is also a woman from 202 offices who makes a temporary stay. No worse. It's like I bought a migration service. awful. Please tell me where I can complain about them to the higher authorities?
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Валерия
Level 8 Local Expert
September 29, 2023
Miracle workers ❤️
Department of Biometric Passports
Irina and Lilia
I come for the second time to make a passport and get to them, everything is fast and clear.
They explained how to pay, everything was processed in 5 minutes.
I advise you to make an ID card and a biometric passport. I've been walking with them for 2 years, everything is super
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Абдулла М.
Level 4 Local Expert
October 7, 2022
As a citizen of one of the CIS countries, who had to deal with employees of the Ministry of Internal Affairs of all CIS countries, I want to say that all the heads of the Ministry of Internal Affairs of these countries should come and study professionalism and attitude to their work here. I am pleasantly surprised.
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Алёна А.
Level 5 Local Expert
September 16, 2023
Friendly staff quickly helped to resolve the issue.
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Anya Isupova
Level 2 Local Expert
June 28, 2024
I can't get through to any phone for the third day!
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Людмила М.
Level 4 Local Expert
December 28, 2022
Today I took my passport in 1 minute. I read the reviews, I got ready to sit in line for 2 hours))))) a nice girl found my passport instantly, 2 signatures and a passport in my hands.
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Гайдукевич Ю.
Level 3 Local Expert
February 25, 2022
I visited 2 times: when I issued a new passport and when I picked it up.
I didn't immediately understand which item to choose in the electronic queue, but by asking at the first door I got answers to all my questions without any negativity in my direction.
There are a lot of visitors, but they are served in parallel in several offices, so they did not have to wait long.
There were no problems with obtaining ready-made documents either.
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Юлия Селюжицкая
Level 4 Local Expert
July 16, 2022
I took my passport in the 101st office quickly, there were two people in front of me.People coming to pick me up were also surprised by this queue, that there was usually no one there.At the moment, an electronic queue ticket is not needed in this office.Polite people work, the answer to the call to the boss was complete and I got through the first time.
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Вероника Маскальчук
Level 2 Local Expert
September 6, 2022
I would like to express my deep gratitude to the members of cabinet 201
Which worked on 09/01/2022
They receive visitors well and treat citizens of other countries well!
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Антон Ш.
Level 6 Local Expert
September 20, 2024
As humiliating as possible. Every time they don't have time to accept everyone, then they make fines. Make a single window already.
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Антон П.
Level 9 Local Expert
July 4, 2024
Hourly queues, there is no help
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Дарья Гарина
Level 12 Local Expert
February 18, 2023
Get ready to travel here 3-4 times to make one document. Specialists cannot name the full list of necessary documents from the first time. And after that, carefully check the finished documents, the grossest mistakes are made in this migration, and then you will be drawn and stamped for corrections. An absolutely careless attitude.
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валентина кашуро
Level 4 Local Expert
January 10, 2023
It 's just an outrage, I'm calling to clarify the readiness of the passport and no one is answering any phone. they create an inconvenience in obtaining a passport
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Odd_Error
Level 9 Local Expert
October 11, 2023
They took the passport, paid 3 basic to make it faster. We waited on the spot until it was FINISHED! And why they paid for the urgency. The attitude of the employees is not human.
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Александр
Level 3 Local Expert
March 3, 2022
Thank you very much, girls, and you did not remember, I told you everything, unlike the Russian embassy, where I asked for help, there is just a disregard for my citizen
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Света Андерсон
Level 6 Local Expert
August 5, 2024
The work schedule is terrible, why can't we do it like everyone else from 8 to 20? Closed Saturday, Sunday
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Валерия А.
Level 4 Local Expert
January 26, 2022
The rating is 1 out of 100. I have not seen a more incomprehensible and unorganized institution. There is no one to ask, there is no clear algorithm to understand. If you come across the services of this institution for the first time, you need to prepare and take a sleeping bag and thermos with you. Phone calls, in the best traditions, no one picks up and "does not hear".
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Лиза
Level 5 Local Expert
June 29, 2022
I had to change my passport, I wanted to clarify the documents and where they should be taken. It's impossible to get through, and when you get through, they don't pick up the phone. I also didn't find any information on the site. Lost time.
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Сергей Сафронов
Level 7 Local Expert
March 15, 2024
Cool, nice, good service! Well done 🖤
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Inna
Level 4 Local Expert
December 26, 2023
It is impossible to get through, then why do you need a phone?
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Ростислав Михеенко
Level 4 Local Expert
December 20, 2023
Quickly, promptly, with respect - only positive emotions
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Никита Рудак
Level 4 Local Expert
February 18, 2022
I got a new passport in this place! To my surprise, on the 25th page, where the registration stamp, instead of my address on Mazurov Street, they wrote Lobanka Street, the level of work of the staff leaves much to be desired!!!!
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Олег
Level 9 Local Expert
September 21, 2022
09/21/2022 Wednesday, time 14:30. in room 201, the meaning of issuing coupons 30 minutes before lunch, if you can not serve.
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Александр Луцевич
Level 6 Local Expert
March 5, 2022
In general
, it's fine. But if you still take up the paperwork of an electronic class, then you need to take into account details such as an electronic queue and access to information.
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Ирина Ж.
Level 6 Local Expert
November 15, 2020
In general, everything is fine, they are usually very politely served. But often you have to go several times on the same case, which is very annoying. I would like better explanations of which documents to bring.
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Alivka ___
Level 3 Local Expert
July 1, 2023
You have already taken the phone. 40 min I'm calling
And you don't answer
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Анастасия Велисевич
Level 5 Local Expert
July 11, 2023
The passport is not ready in 30 days…
A question for the organization.
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Вячеслав Веринский
Level 14 Local Expert
October 20, 2021
The electronic queue system is not used - coupons are issued by the device at the entrance, but it is disabled on the floors. Employees are located anywhere except in the workplace. No one cares about the people who came.
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Валерия Старовойтова
Level 8 Local Expert
March 23, 2022
I've been trying to call you for several days now and find out if the child's passport is ready. No one is answering the phone. apparently not a government agency, but a black hole
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дима п.
Level 5 Local Expert
November 18, 2020
Not educated and not at all competent in the issuing department)) It looks more like a chicken coop. Deputy chief (bald man) so he probably doesn't understand what he's doing there at all. Competence is not about him. Can't answer basic questions.!! But the boss there is a Female Officer, so she is an example for all employees to follow.!!
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Ольга П.
Level 3 Local Expert
June 7, 2021
The OGIM contact numbers listed on the website are not relevant. I drew the attention of the administration staff to this last week (the department for dealing with citizens' appeals). Unfortunately, the information has not been updated.
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Alister K.
Level 3 Local Expert
April 3, 2021
Sharashkin's office. Employees do not know, let alone the laws that they should know, they do not even know about the basic documents that need to be collected. First they say one thing, then another. As a lawyer, I am ashamed of the incompetent employees of this department.
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Anton Suvorov
Level 4 Local Expert
March 12, 2022
Terrible organizational work. The logic is not clear. It is impossible to get a passport. Sometimes they are sent to one office after standing in line, then to another office ... where the queue is several times longer. No specialist can explain why this is the case.
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P.G.
Level 4 Local Expert
September 21, 2021
I received new documents, everything is fast and good! I was satisfied.