I rarely write reviews, but this experience was frustrating enough to deserve one. My friends, colleagues, and I (a group of about 12 people) decided to celebrate an occasion and booked a suite in this hotel located in the heart of JVC, Dubai. The room came with a large terrace and a private pool — exactly what we were looking for to enjoy the evening and relax after a long week at work. However, the entire experience turned into a complete disappointment. From the very start, it became obvious that the hotel is not built for guests who want to have even a modest celebration. The structure of the building is such that every sound echoes through the walls, so even normal conversation on the terrace apparently “disturbs” everyone around. Throughout the night, hotel staff came to our room more than fifteen times to complain about noise. Fifteen times! We were not throwing a wild party — just sitting, talking, listening to music, and having a few drinks. Yet, instead of allowing us to enjoy the evening we paid for, the staff kept knocking on the door, interrupting us every 10–15 minutes. Their attitude was rude and unprofessional. I completely understand basic hotel rules, but when you pay a solid amount for a 5-star room with a terrace and pool, you expect a certain level of privacy and respect. What’s even more frustrating is that the staff acted like it was my fault that the building is poorly sound-insulated. I was repeatedly told that “other guests are complaining” — as if that somehow justifies ruining our night. If the hotel cannot handle guests using their terrace the way it’s intended, then they simply shouldn’t advertise it as a place suitable for relaxation or gatherings. Overall, I left with a very bad impression. The hotel does not deliver on the 5-star standard it claims to have. Poor sound insulation, constant staff interference, and an overall unfriendly attitude from management completely spoiled what was supposed to be a memorable evening. Definitely not recommended if you’re looking for a place to actually enjoy your stay in peace.

Nuri Denkci

Level 4 Local Expert

İt is too far to everywhere and pool is too tiny and also pool entry is not free you have to pay extra

Нелли Г.

Level 2 Local Expert

thanks for everything

Five Jumeirah Village

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