Do NOT buy their city pass ticket! This is a scam! I contacted them in advance on WhatsApp and asked clearly if Shymbulak was included — they said YES. Based on their confirmation, I bought the ticket. When we arrived at Shymbulak, we were publicly rejected and humiliated in front of a crowd! It’s been over a month — I’m still trying to get a refund. No compensation, no proper response, and they even deleted the messages to cover themselves! I emailed a complaint — still no full refund, no apology. Totally unacceptable! --- 🇷🇺 Russian: Don't buy their City Pass! This is a hoax! I wrote in advance(a) to them on WhatsApp and asked(a) directly, whether it includes a Shimbulak, they answered "Yes". Based on their confirmation, I bought a ticket. When we arrived in Shymkent, we were shamed and refused entry in front of people! It's been a month, I'm still trying to get the money back, but there's no response, no compensation. They even deleted the correspondence to hide their lies. I have sent a complaint by mail — no refund, no apologies. This is simply unacceptable! --- , Kazakh: Olardyn City Pass biletin almanyzdar! bulalayaktyk! Men olarga aldyn ala WhatsApp arkyly zhazyp, Shymbulak osy biletke kiredi me depakty suradym — ia dedi. Sol zhauapka senip ticket satyp aldim. Biz Shymbulakka barganda, barlyk adamdardyn kozinshe kirgizbey, uyatka kaldirdy! Bir aidan asty — akshamdy kaytar almai zhurmin, eshandai zhauap, keshirim de jok. Khat-khabards kashirin tastagan — ozderin aktau ushin! Shagim hat ta zhiberdim — kaytarim da zhok, keshirim de zhok. Mulde durys emes! --- 🇨🇳 中文（简体）: 千万不要购买他们的 City Pass 门票！这就是骗局！我提前通过 WhatsApp 与他们联系，明确询问了是否包含 Shymbulak，他们回答 “是的”。基于他们的确认，我购买了票。结果我们到了 Shymbulak，竟然被当众拒绝入场，太丢人了！已经过去一个月了，我仍然无法成功退款，也没有任何赔偿。他们甚至删除了聊天记录来掩盖事实！我写了投诉邮件，到现在也没有完整退款或任何道歉！完全不能接受！

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Ильнар Сафин (Smartmetrics)

Level 5 Local Expert

This is of course trash, there is absolutely no understanding among people about the service and customer orientation.

See original · Русский

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