A1

4.5

172 ratings

Rate this place

Павел Шугаев

Level 5 Local Expert

Price/Quality - 1 We use the home Internet of this mobile operator, and my wife also has a SIM card of this operator. The quality of the home Internet is terrible instead of the promised 100 Mbps, a maximum of 60 comes out, and usually from 20 to 40 mbps.with, and constant Internet drawdowns and loss of communication at all, moreover, the wife at work in the city center, on Artyom Street, cannot use the Internet stably, since sometimes she can't even make a call over a cellular network, there is no dial tone.....support got out with her turn off the modem for 10 seconds, so should I restart my modem every 2 hours, or will you take care of your expensive tariffs to ensure that customers have stable Internet and cellular communications?.....

See original · Русский

Show business's response

k0rytk0.kk

Level 4 Local Expert

We bought a tablet today and issued a SIM card in this store! We were very satisfied with the work of the staff, as well as the comfort and spaciousness of the trading floor. The staff is very polite and you can see they are professionals in their field! Everything was done quickly and efficiently: we consulted, answered all questions of interest and gave recommendations on operation. Also, happy birthday, which is very nice and sweet! 🥺 100/10! ❤️‍🔥

See original · Русский

Show business's response

MolodyanowAleksei

Level 11 Local Expert

I came in to leave a complaint about the work of technical support. When talking to an employee (at the very left) I calmed down and realized that I had overreacted. The girl immediately entered the situation, sent an additional request for a call. The employee behaved with dignity, correctly and politely. Thank her very much

See original · Русский

Show business's response

Татьянушка

Level 9 Local Expert

A spacious office, a sufficient number of phone models to choose and purchase. The operators are polite, friendly, and ready to help in any unusual situation.

See original · Русский

Show business's response

Ирина Медведева

Level 15 Local Expert

There are very smart employees. Attentive, they will calmly explain, tell, and help. But, unfortunately, not all and often there are queues for service.

See original · Русский

Show business's response

Алла К.

Level 4 Local Expert

The service is at the highest level. Very fast and professional. Keep it up. I was very pleased.

See original · Русский

Show business's response

Иван Щербин

Level 15 Local Expert

I came here from time to time for consultation. The staff provided professional advice. The consultant in the hall immediately greeted and clarified the essence of my request, suggested which window to apply to. The office is very well made

See original · Русский

Show business's response

Ольга Андрюшина

Level 3 Local Expert

On November 14, 2025, I ordered an HONOR smartphone in the personal account of the A1 Unitary Enterprise. On November 17, 2025, the Honor smartphone was delivered by courier to Gomel and, upon receipt, was paid in full, which is confirmed by the Acceptance Certificate dated 10/16/2025. The phone was delivered from the address, 36/2 Internatsionalnaya St., Minsk According to the terms of the Acceptance Certificate, when handing over the goods, I carried out a visual inspection, and no external defects were identified. However, it was later established that I was not given a new product of proper quality, but a demonstration sample that cannot be sold as a new product and has a different legal status and, as a rule, modified consumer properties (for example, modified software, increased wear). On October 19, I contacted the Gomel City office for the address of HIPPO shopping center, Kosareva St. 18, where the administrator recorded that the sample is a demo version and submitted an application for a solution to this issue. On October 20, 2025, the A1 office at 3 Lenin Ave., Gomel, addressed this problem and my appeal was also recorded there, they promised to solve the problem within the shortest possible time. On October 23, 2025, upon my request, a positive decision was made to replace the Honor demo with a new Honor . After that, an Order was created from 10/23/2025 for the delivery of a new Honor phone to Gomel, Lenin Ave.3. In the office A1 Gomel Lenin ave.3. I was assured that within 5 business days the phone will be delivered to the office of Gomel Lenin ave. 3 and after that a replacement will be made. On October 29, the phone has not yet been delivered. And on October 30, 2025, an SMS message arrived that the Order dated 10/23/2025 had been CANCELED. Every day we go to the office, and we are fed breakfast. I'm sorry, some unscrupulous employee made a mistake, but an ordinary person needs to go, demand, and wait for his money. A gift, and the phone was a gift, is no longer such, but is a burden, frustration, and nerves. Why do you have to suffer so much for your money, paid in full? We did not expect that such a large organization as the A1 Unitary Enterprise would have such a disgusting attitude towards its customers and would engage in "Scamming". If someone decides to buy a phone in A1, think a hundred times about whether you need to buy a phone here, or buy phones in the office, at least in person. We never thought that buying a phone would lead to hardships. I would really like our example to make others think. Office managers Gomel Lenin ave.3. , are only a connecting link in this chain. Their communication was normal, and there are no complaints about them as employees, but it is not clear that the office managers do not react to this situation in any way. You can't get help from them. And it's very strange why no one has responsibility. I've been working with clients all my life, and I just don't understand why everyone is shifting responsibility to each other, and the situation is not being resolved in any way. It seems to me that if the salary of each employee depended on communicating with clients and resolving their issues, everyone would try to solve any problem faster, no matter what it was. And the priority would be the client, and not, as now, the client is a hostage to the situation. As I understand it, hardly anyone can defend the honor of A1 enterprise. Because the company does not respond to complaints in any way. And in order to somehow get through, you don't understand what needs to be done. Today is the age of computerization, the age of artificial intelligence, and issues are being solved at the level of the last century - IN NO WAY.

See original · Русский

Show business's response

Юрий

Level 4 Local Expert

Good time. This company has decided to starve for the last six months. If I have services connected to it, managers usually come in the evening closer to 21 o'clock. What is this being done for? Why, after hearing the answer the first time that nothing is required of them, they do not understand and go through some time over and over again. Maybe let their sellers come to their CEO every evening so that he begins to understand how convenient it is.

See original · Русский

Show business's response

Татьяна И.

Level 13 Local Expert

Electronic queue, waiting areas. Everyone is polite, cultured, and there are good consultants.

See original · Русский

Show business's response

Дарья

Level 4 Local Expert

I applied to buy a phone. I came to get one phone, and as a result, in a conversation with the consultants, they advised me to take another one. They also advised me to take an installment plan, since the consultant took it herself and returned part of the cost. (Although I originally expected to get a phone right away). I paid the installment plan, but I still haven't seen part of the cost. In addition, the phone has been in service for a little over a year. Although it was highly recommended and said that the expensive price justifies itself. I don't want to come back here anymore. Unfortunately, I realized that the main thing for sellers is to sell, and what and how is not important.

See original · Русский

Show business's response

Мария Алёхина

Level 2 Local Expert

I visited this salon today, I really liked the service. They explained everything in an accessible way and suggested what was best to do.

See original · Русский

Show business's response

Ольга И.

Level 3 Local Expert

You can barely get through to the call center, you leave a request for a callback - they call you back in a few hours, the TV is buggy, while the rate is high. And the last straw was that there is no Internet for almost a day, but no one wants to say at least approximately when it will be fixed. And if you are a freelancer and work via the Internet? Spin as you like. It seems easier to change the provider

See original

Show business's response

Леонид Третинников

Level 4 Local Expert

The service is at a high level. Very competent staff.All issues were resolved quickly and efficiently. Thank you all.

See original · Русский

Show business's response

Ника Д.

Level 5 Local Expert

The staff was pleased, but they work very slowly, they stood in line for almost two hours. There is no electronic queue at the entrance, the administrator greets you, who says the same text to everyone he does not meet:- wait for me to call as soon as the operator is free, we waited a very long time, there was nowhere to sit down all this time we stood on our feet.

See original

Татьяна Алехина

Level 5 Local Expert

Polite staff, short waiting time, more often free operators. They explain everything clearly. I connected the Internet at home. The master did everything very carefully.

See original

Арт Сапковский

Level 4 Local Expert

How A1 breeds its subscribers!!! 1) You are subscribed to a variety of mailing lists without your knowledge, 0.3-04p minus every day.. 2) When you notice that money is being debited from you, they say that you connected it yourself)) But this is not the case . 3) They are trying in every possible way to convince you that it is you, the money will not be refunded, if you turn off this kayak, you will be connected again.. 4) They agree to refund the money through an application to the company's office, although they can return it without any problems just by phone! Most people don't bother with refunds like me, and they'll just lose them, making this operator richer!) In fact, this is a pure divorce, in a good way it is necessary to file a class action lawsuit against A1!!!

See original

Show business's response

Regina

Level 8 Local Expert

Olga is a wonderful specialist! Friendly, smiling, patient and very helpful! Thank her very much!

See original · Русский

Show business's response

Привет всем!!!

Level 15 Local Expert

Since I had problems with the equipment and unresponsive staff of the company, I solved the problem myself at the international level, and the specialists twisted their finger at my temple, saying I was stupid. No, my dear ones, I am normal and like every normal buyer I have the right to a quality product, and not to the awl that you offer for sale. Success and prosperity. There is more honesty and respect for customers!

See original

Антон Ахраменко

Level 2 Local Expert

The best service, nice prices for smartphones, good promotions!

See original · Русский

Show business's response

александр филончик

Level 4 Local Expert

Yesterday there were problems with the phone, the girl who distributes the queue at the entrance helped 100 percent, thank you very much!

See original

Show business's response

Гена Р

Level 6 Local Expert

There are always queues.The Internet for home and TV is just terrible!The speed is 5!!! times lower than in the tariff plan!Every time you need to restart the router, so that the speed corresponds to the stated one!There is no service!It seems that after the renaming to A1, the company stopped caring about customers. He joined Beltelecom.

See original

Show business's response

Александр Рубанский

Level 10 Local Expert

They sold the SIM card. The Russian Internet only sucks money.

See original · Русский

Show business's response

вол дубодел

Level 21 Local Expert

Systematic queues... Is there a shortage of people..? It's a shame for such a company... a passport all the time, a person..? and if he is already over 70 years old and does not move very much... something needs to change...

See original

Show business's response

Mila

Level 6 Local Expert

Everything is fine, I didn't have to wait in line, I was quickly helped with the question.

See original

Show business's response

Геннадий Иоков

Level 15 Local Expert

They wanted to give my mom their Alpha Kitaphone... It pisses me off terribly.. not only that, the Internet at home, after the purchase of other offices, has become more expensive and worse. They also lie to their customers when they sincerely ask for help with choosing a phone... Eh

See original

Show business's response

Александр Осипенко

Level 8 Local Expert

The service is super. Quickly. Available. The staff is excellent.

See original

Show business's response

Anonymous review

High-quality and professional service.a good selection of phones.

See original

Show business's response

Сергей Курьян

Level 11 Local Expert

An excellent customer service center of the company. Always friendly with customers

See original

Show business's response

Валерия И.

Level 2 Local Expert

The coolest staff and the best service in the city! I love this office!All the beads❤

See original

Show business's response

Алексей Вай-Ходц

Level 8 Local Expert

It was. not bad.There are a lot of people, though.but everything is fast on coupons

See original

Show business's response

Наталья Лайбис

Level 9 Local Expert

If it weren 't for the queues , but everything is fine

See original

Show business's response

Rensor

Level 6 Local Expert

good employees

See original · Русский

Show business's response

Дималдыч

Level 6 Local Expert

I liked everything, there is nothing to improve)

See original · Русский

Show business's response

Maksgomel

Level 11 Local Expert

Well done. Good staff

See original

Show business's response

Любовь Гизельс

Level 12 Local Expert

They work professionally and politely.

See original

Show business's response

Виктор

Level 15 Local Expert

Comfortable. Electronic queue. A salon store.

See original

Show business's response

Владимир Николаевич

Level 25 Local Expert

Fast service, parking

See original

Михаил

Level 4 Local Expert

Good connection

See original

Show business's response

Антон Соколов

Level 16 Local Expert

The staff is very pleasant to communicate with!

See original

Show business's response

Виталий Д.

Level 6 Local Expert

It is convenient to put money on the phone.

See original

Show business's response

Сергей Литовченко

Level 2 Local Expert

I can't get through

See original

Show business's response

Владимир Васильевич

Level 9 Local Expert

Good service.

See original

Show business's response

Сергей Соловей

Level 9 Local Expert

Operator service is 5 stars as everywhere else. But I put 4 because there is no electronic queue.

See original

Show business's response

Тимур Ка

Level 8 Local Expert

Politely, intelligibly, courteously.

See original

Show business's response

алина м.

Level 4 Local Expert

Disgusting mobile internet!!!

See original

Show business's response

Anonymous review

Excellent service!

See original

Show business's response

Николай Камнев

Level 4 Local Expert

Everything is great!!!

See original

Show business's response

Игорь Зуборез

Level 8 Local Expert

It's a long wait.

See original

Show business's response

Александр Чепа

Level 22 Local Expert

Long queues, long waits.

See original

Show business's response

A1

54 reviews