We moved to Frunze Avenue, and the question arose about connecting the Internet. An A1 advertisement appeared on the entrance door with a tempting offer - Internet, TV + phone number for free, it seems interesting! They called, a sweet boy came, explained everything, beauty! The master arrived, installed, connected - it also seems to be a beauty. And now two months have passed... The constant TV freezes, there is a whole problem switching channels, there is nowhere to watch the program, the constant imposition of some recommendations for viewing. Complete nonsense!

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Сергей

Level 7 Local Expert

I was connecting a new SIM card. Being an experienced subscriber, I studied all the details of the tariff plan in advance. Everything was done quickly, the center employee brought all the information that the subscriber needs to know. As if to remind me once again of what I already knew. At my request, he installed a SIM card in the phone. The competence of the staff and the level of service are at the proper level. I deservedly give the highest score.

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Ольга Ольга

Level 3 Local Expert

I would like to draw your attention to the low qualifications of the salon staff at :Vitebsk, Lenin street, 16a. The first request was in connection with the transfer of the number from MTS, which was suspended due to the incorrect actions of the voka installation agent at home, who at the same time decided to reissue the number. As a result, MTS blocked the SIM card after 24 hours, but it did not connect to A1. The two-person shift couldn't figure out what the problem was, they said the type of mistakes they weren't omnipotent about. The problem was solved in the salon on Pr. Builders by pressing a few buttons and removing the checkmarks in the right places. The second problem is the sale of equipment I don't need as part of an Unlimited installment plan. A representative of technical support at home recommended buying more expensive equipment for better performance. I asked at the salon. No ONE has indicated to me that this equipment is intended for the Internet. And I needed it specifically for a TV with an appropriate remote control and interface on the TV. The task of downloading the application to this set-top box, which was handled only by technical support, and using the remote control without TV buttons was not included in my plans. I do not absolve myself of the blame, because you always need to figure everything out before you trust such "specialists". I wrote an application for equipment replacement, but I understand perfectly well that this problem will not be considered in favor of the consumer, because we are not in the European Union and not in the North. We live in America. The company's wish is to give your employees time and money to raise the level of technical and communicative knowledge. In both cases, there were different shifts of employees. I think they're all the same there(((

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A1

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79 reviews