A1

4.3

250 ratings

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Сергей

Level 7 Local Expert

I was connecting a new SIM card. Being an experienced subscriber, I studied all the details of the tariff plan in advance. Everything was done quickly, the center employee brought all the information that the subscriber needs to know. As if to remind me once again of what I already knew. At my request, he installed a SIM card in the phone. The competence of the staff and the level of service are at the proper level. I deservedly give the highest score.

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Маргарита Карпенкова

Level 2 Local Expert

The most incompetent, unpleasant and unresponsive employee. He rudely refused the service of issuing a SIM card due to the fact that the photo in the passport is slightly blurred (all passport data are clearly visible and readable). In the next, first center they came across, they issued a SIM card without any problems. Please take a closer look at the staff, and do not hire fat, dissatisfied people who do not attract a clientele, but on the contrary!

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Анастасия Елисеева

Level 7 Local Expert

We bought a SIM card with the Internet to travel around Belarus. They were issued quickly enough. Everything worked fine. There were a lot of people, but the queue was quickly scattered. They didn't impose anything superfluous.

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Ольга Ольга

Level 3 Local Expert

I would like to draw your attention to the low qualifications of the salon staff at :Vitebsk, Lenin street, 16a. The first request was in connection with the transfer of the number from MTS, which was suspended due to the incorrect actions of the voka installation agent at home, who at the same time decided to reissue the number. As a result, MTS blocked the SIM card after 24 hours, but it did not connect to A1. The two-person shift couldn't figure out what the problem was, they said the type of mistakes they weren't omnipotent about. The problem was solved in the salon on Pr. Builders by pressing a few buttons and removing the checkmarks in the right places. The second problem is the sale of equipment I don't need as part of an Unlimited installment plan. A representative of technical support at home recommended buying more expensive equipment for better performance. I asked at the salon. No ONE has indicated to me that this equipment is intended for the Internet. And I needed it specifically for a TV with an appropriate remote control and interface on the TV. The task of downloading the application to this set-top box, which was handled only by technical support, and using the remote control without TV buttons was not included in my plans. I do not absolve myself of the blame, because you always need to figure everything out before you trust such "specialists". I wrote an application for equipment replacement, but I understand perfectly well that this problem will not be considered in favor of the consumer, because we are not in the European Union and not in the North. We live in America. The company's wish is to give your employees time and money to raise the level of technical and communicative knowledge. In both cases, there were different shifts of employees. I think they're all the same there(((

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Елена Берашевич

Level 2 Local Expert

The communication service itself is good, I won't say anything. But the staff is disgusting. We came to choose a phone for ourselves in installments, we chose it, and everything seemed to be approved. But then one boor appeared, who started insulting the girl in front of us, which is like that girl, not a person. The girl is also a specialist. In the end, I stood up, and he started driving at us. We asked for a complaint book, but in the end, no one gave it to us. Then the salon changed, and after a while the installment plan was refused. I do not know what these specialists have done there. But please note this comment, and rush in with a higher check. They're arrogant.

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Алиса Жданова

Level 15 Local Expert

The service is lame. Employees can't explain and do everything properly, and they're not ready to take responsibility for their mistakes. Changing the fare is an adventure that will last for weeks. Well, I hope the management will someday start training office staff.

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Евгений Б.

Level 3 Local Expert

A1 Home Internet is Terrible!!! Advantages: No Disadvantages: Blunts, almost every day, turns off, slows down constantly, the price increases every month. We moved to a rented apartment because we are doing repairs in our apartment. And A1 was connected here. Before that, we used By Fly- it's just space as cool in quality compared to A1.

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Алина Брумфельд

Level 2 Local Expert

Terrible service ... the virtual assistant just explodes with his questions, you need to explain to him a hundred times to get the help of a specialist from the assistant, so that the specialist finally answers

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Надюлька Буся

Level 7 Local Expert

I came with two questions , they told me everything , they announced it . I connected the SIM card to the child and later we will connect the Internet. I was satisfied .

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Кристина Вишневская

Level 3 Local Expert

Good service. I asked a question, and everything was resolved very quickly and clearly. The staff is kind and courteous

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Ольга Скроба

Level 8 Local Expert

Convenient location of the office. But unfortunately the room is not very large, if there are a lot of people, then there will be nowhere to turn around. There are no questions about the service, quickly and efficiently. They told me, showed me, and set up the phone without any problems. I recommend.

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Даниил Родионов

Level 8 Local Expert

I came from the Russian Federation, I had to make a Belarusian SIM card with mobile Internet. Oksana, an employee of the center, did everything quickly and without unnecessary words. Everything is cool!

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Светлана

Level 3 Local Expert

Excellent communication service! Very helpful staff. I recommend it! I applied as a legal entity, and they helped me solve all the issues.

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Екатерина Панова

Level 6 Local Expert

A great, small shop. The staff is friendly and always understanding. You can contact us with any work issue. They are always friendly and attentive. There is not a very large selection of TLFs, but you can choose from the cheapest to .....

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Владислав.

Level 15 Local Expert

Fast service, professional staff

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Artem

Level 19 Local Expert

It's a disgusting salon. Boorish young people are sitting at their desks. The office has 4 counters (workstations). During working hours, these employees discuss personal issues. Absolute zero customer service. Apparently, the management is satisfied with everything.

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Даниил

Level 3 Local Expert

Terrible customer service. Your very big and fat employee refused to give me a SIM card. Without explaining the reason, boorish treatment and uncivilized attitude towards the client. I ask you to reprimand the employee. After that, we went to MTS and they made a SIM card for me without any problems. (We are talking about a stout man with short hair)

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Олеся Терлецкая

Level 6 Local Expert

Hello. I'd like to clean up all your shops. Firstly, recently I had such a situation, I took a tablet in installments and a special service was added, the service is that if you figure out the phone screen, then it will be repaired. Recently, I crashed it, I took it to the store and presented all the documents. He was sent to Minsk and told to wait for about two weeks. They called me and told me to pay 35p extra. I paid extra. I waited two more weeks. Then they called me again and said that you would pay 220 rubles, I did not pay for it is unclear what, they explained to me what kind of coverage it was. In general, I do not advise you to take a1 phones, tablets, or anything else

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Стукалова Татьяна

Level 3 Local Expert

The staff is ugly!!! One young man worked, to put it mildly, slowly. As a result, I gathered a queue to the door. God only knows how long it was still necessary to stand there. Lost nerves and time.

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Vadim

Level 11 Local Expert

The staff knows their job 100%. They served us very quickly and gave us comprehensive information

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Glebovskiy

Level 4 Local Expert

A good office, I express my great gratitude to the employee Roman, who promptly solved the issue!

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Геннадий Герасимов

Level 13 Local Expert

The cash acceptance service at A1 is the highest level. In order to put cash, I need to go to the terminal, which does not give change, but there is no cash acceptance . The service is just super

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Марина Горбач

Level 4 Local Expert

I contacted about the Internet outage, we did everything quickly, the staff is friendly and competent.

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Владимир З.

Level 5 Local Expert

Everything about the purchase of a SIM card was told, explained, explained. There is even a key for the card tray)

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Deni

Level 6 Local Expert

If I have connected the service with the highest Internet speed, but the speed has been "H+" for 2 months, then the conditions (according to the contract) are not fully fulfilled. I demand a reduction in the price of payment for unproven services in full.

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Veronica L.

Level 11 Local Expert

I have been a subscriber (wellcom) for 5 yearsA1, I was just buying phones in installments and received high-quality advice in this particular store) 5 years ago, a smartphone was ordered for me from Minsk to this store and even called when he arrived, at that moment it seemed to me the maximum service, I still remember with warmth) The specialists working in this store have incredible resilience, as do the interns) but due to many issues there are queues, with this there is nothing to be done, but every client gets everything they need - with dignity)

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Александр А.

Level 24 Local Expert

A good communication salon, several storefronts with phones and tablets. Good specialists. There is little space inside and no parking for cars.

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Анна Щёкотова

Level 12 Local Expert

I would like all (4) consultants to be on the ground when the queue is going to be. During the period of unfavorable epidermis, you do not want to wait 20-30 minutes in a small room. There is no way to keep the distance. You can only go outside.

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Егор Минск

Level 3 Local Expert

That's another office, the server probably crashed on New Year's Eve, there was no Internet for more than an hour and, accordingly, no television (exactly at 01.01.2024 00:00)

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Sergei Vitebski

Level 15 Local Expert

Mobile operator"A1". A service point for individuals and legal entities. There are vending machines for depositing money on the phone. They accept cash and bank cards.

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Dmitry Dolzhenkov

Level 5 Local Expert

The salon is excellent and the sellers are polite

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Мария Богданова

Level 2 Local Expert

8.01.2022 I took the iPhone se 2020 in installments, the seller gave it in a sealed box, when asked to show how the phone looks and how it works, the seller did not provide information about the phone, its size, which he could not unpack and show (we buy a pig in a poke), there was also no analogue in the window, when they came home, they unpacked the phone it turned out to be small in size and dark in color of the screen, on the same day they called A1 company and announced a claim, to which they said that we could not hand over or exchange, especially if we turned it on, it means that it has already been activated. I ask you to understand, accept, and advise you not to buy a phone in A1 anymore, the attitude towards the buyer is disgusting!

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Андрей Исаков

Level 15 Local Expert

Great managers and great services. Good discounts.Everyone will choose what they like and what they can really save on.

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Anonymous review

The place is "weak", far from public transport stops. Prices are high, tariffs are increased when they want, without notice. When making claims, two employees of this service point began to talk rudely, using elements of manipulation, minor "hit-and-run", trying to insult, humiliate and so on. I sent this organization to an eternal ban.

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Дмитрий Червяков

Level 13 Local Expert

A huge international company, lots of offices in all corners of the country, modern equipment, but as usual it all comes down to the person who meets you at the counter! And no matter how many millions you have invested, one person can either ruin or cheer you up just by doing their job well! Sometimes it doesn't happen that way, it's a pity!

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Станислав Константинович Столбофф

Level 23 Local Expert

Come. Made. Gone. It's fast. Simply

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Dmitry Kokodeyev

Level 15 Local Expert

An excellent office, they told me everything, offered the optimal tariff (even better than I found on their website - there was a promotion).

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Галина Высоцкая

Level 6 Local Expert

Everything is fine, I've been using it for a long time and I really like it!!!Good luck!

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Дмитрий

Level 6 Local Expert

Nice salon, friendly managers. I liked everything, except that it is impossible to connect esim for non-residents. And that 's it 👌

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Алексей Страшкевич

Level 7 Local Expert

The service is fast, the prices are not high. I switched to them from competitors, I do not regret it.

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Андрей М.

Level 3 Local Expert

Excellent work of the operator Viktor Bogachev, clearly and intelligibly explains and advises, well done!!!

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Анатолий К

Level 3 Local Expert

They replaced the operator with a Bot, who doesn't understand anything... In fact, customer feedback was cut off...

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Игорь

Level 9 Local Expert

The office is almost at the same level, but there are many other cellular communication offices in the pyramid and if you go from the train station or bus station, try to go there, for a tourist every penny is in the price.

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Kolin B.

Level 4 Local Expert

A good salon, everything is explained quickly and clearly.

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Вячеслав

Level 13 Local Expert

Professionals,flexibility in solving problematic issues,courteous staff

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елена малина

Level 6 Local Expert

Polite staff. Everything was explained , shown quickly and clearly.

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Анна Перепечина

Level 4 Local Expert

The quality of communication is satisfactory, but the staff is 👎👎👎

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Анатолий Шавров

Level 9 Local Expert

Adequate staff helped to solve my question, I recommend

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Александр Симуков

Level 16 Local Expert

On weekends, it is especially pleasant to visit. No queues for you, no anxious customers…

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Андрей

Level 8 Local Expert

Sooooo long. The queue! I forgot when I saw this in Russia. The consultant's job is ok

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A1

77 reviews