A1

Rating 4.4
290 ratings
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97 reviews

Level 4 Local Expert
January 27
A modern office. Fast service. Special thanks to Diana Seguin I provided professional technical support for communication and selected a comfortable tariff.
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Level 23 Local Expert
January 19
I bought the product and cried at the quality of customer service, both for buyers and for the quality of communication services. The funny thing is when the Internet and communication stopped working, right in the A1 office. I had to skip sending the number. The connection in A1 is terrible, as is the mobile Internet. I was very dissatisfied with the company and the staff.
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Level 2 Local Expert
February 15
In the 5th window, in the afternoon, a person "worked" who didn't give a damn about his duties. He shared his problem. They explained to me what to do, and in a minute she says something completely different. Providing false information that it takes two months to reconnect the Internet. As a result, I found out through no clever manipulation that it is possible to reissue the contract without waiting, but she said that it is impossible....Why would such a person need a job?
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Level 16 Local Expert
September 7, 2024
We quickly and efficiently helped with the issue of the SIM card. Comfortable waiting room, water cooler, air conditioning. The biggest problem was parking (no wonder, there is a Komarovsky market nearby).
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Level 4 Local Expert
October 2, 2024
It's a terrible place. There are a lot of people all the time. But this does not affect the number of service personnel in any way. I have never seen more than two operators. Usually there is only one cash register. Nothing changes. Once here, you can spend a lot of time waiting for your turn.
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Level 4 Local Expert
November 27, 2024
I do not want to use the services provided by this wonderful office, even for free. The TV set-top box cannot work without a visit from the master every week, the mobile Internet works point-by-point throughout Minsk. I do not recommend it to anyone
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Level 3 Local Expert
February 18
I went to this "wonderful office" after work.There are a huge number of clients, and there is only one working window for the entire office.After waiting in line for 40 minutes, my question was not solved , the service was terrible
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Level 5 Local Expert
November 23, 2024
It couldn't be worse. 5. Only two windows are working. There are some two manicures on the hall, which are only consultants. The waiting in the queue is cyclopean.
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Level 5 Local Expert
September 17, 2024
The sales guys professionally quickly helped with the choice of a phone. The registration was fast and high-quality. Well done!
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Level 3 Local Expert
October 30, 2024
I made myself a home Internet connection, used it for about a week. After we had to leave, we went to rewrite the Internet to another person: we did it for a very long time, we did not immediately understand what we were asking from them, no SMS came to the person who was rewritten, where and what to replenish. Initially, to find out how much it would cost (to rewrite to another person, while the Internet also remains in the same apartment), the girl answered 180p on the phone. When we came to the salon, we also clarified this question, the girl answered 180p, we start doing it. Then I paid 180p once, then the drivers still need to pay 180p. In general, so that the Internet remains in the same apartment and just rewrite it to other passport data, it costs them 360p. "Excellent" Internet. Good customer orientation. The Internet is so-so by the way. Either it works fine, or it doesn't ship at all. It sometimes shows that it is connected, but it is not there, restart the router, 5 minutes is normal, then again.
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Level 4 Local Expert
October 14, 2024
I express my sincere gratitude to Denis Evgeny for his efficiency and professionalism!
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Level 10 Local Expert
September 30, 2023
A large, beautiful and comfortable office, employees can answer all questions, but often there is a huge workload and parking is a problem, minus the company itself in the quality of services provided and employees cannot help with this, which is natural, but as a plus they talk about it very tactfully and correctly (pleases and upsets at the same time)
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Level 3 Local Expert
March 3
I took a redmi 13 in installments and got a defective one. Not immediately, but exchanged for a polo. It works there are no questions
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Level 2 Local Expert
July 26, 2024
Terrible service. A retired woman came, sold a SIM card, but did not insert it, sending it to element 5, arguing that they were not doing this. Although there is this service in the price list.
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Level 9 Local Expert
January 30
Good specialists. Everything is fast and clear.
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Level 8 Local Expert
May 5, 2024
It's all good. There was not much queue, as a tourist I was offered a tariff for about 700rubles with unlimited Internet. Thank you all good
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Level 9 Local Expert
June 7, 2024
There are two operators working. You have to wait for 30-40 minutes and therefore the operators are not particularly talkative and without smiles. I know it's hard, but this is your job.
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Level 12 Local Expert
July 22, 2024
Somehow I got on a weekday at 18h.05min, one manager is working. People!!! The rush hour time is 10 customers sat for exactly an hour.and you have one manager.
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Level 4 Local Expert
January 21
I'm withdrawing money at every step, they connect text messages without the knowledge of the owners
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Level 5 Local Expert
July 10, 2024
We come here often because we are very close to work. 1-2 operators work, you sit in line for an hour.It is impossible to just be in the room even from the stench.Why can't something be done for this?The disgusting smell of urine and sweat, elementary punches nausea.The service is so-so, they greet from under the stick, communicate the same way.Very disappointed
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Level 5 Local Expert
September 28, 2024
The connection is mediocre even in Minsk! Cost is not equal to quality!
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Level 5 Local Expert
August 9, 2024
Terrible service, my grandmother recently came with a question about the SIM card, they didn't even want to figure it out and sent it to the 5th element
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Level 4 Local Expert
July 24, 2024
One operator works, despite the presence of three racks for employees, which means a decent queue
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Level 11 Local Expert
February 10, 2024
A cool, comfortable and spacious office, inside there is a coffee shop and a couple of ATMs.
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Level 13 Local Expert
March 11, 2023
By itself, an excellent A1 store, large, bright. But I came across a seller there, a little aggressive. And so everything is nice and beautiful.
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Level 4 Local Expert
July 2, 2024
Terrible attitude towards the client. Employees don't want to solve something. No answer to any question.
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Level 22 Local Expert
July 28, 2024
A gorgeous building in the city center)))
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Level 10 Local Expert
March 25, 2023
Everything is fine! Electronic queue, polite and competent staff. I received the service in full
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Level 12 Local Expert
July 16, 2022
Operational service. Competent advice, friendly staff. However, it is problematic to park nearby during the day, as well as everywhere else.
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Level 8 Local Expert
May 27, 2022
They have completely deteriorated. The service is slow, the head of the sales department is an unbalanced, inadequate woman who is not clear why she is there, because she does not even try to solve the problems of corporate clients. I highly recommend not to visit this department. A1 should think about who she entrusts the department to and conduct training with these employees (and some can also be shown to a psychologist).
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Level 2 Local Expert
May 10, 2024
The service is very long, I sat for an hour and a half, but it didn't do any good. One specialist works for all of them . They are very slow.
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Level 9 Local Expert
August 15, 2022
There is an electronic queue. The range of phones is not bad, but there are only 2 models of tablets, there are no routers and modems at all. There are 2 cashins without contactless payment support.
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Level 21 Local Expert
September 21, 2022
I like the a1 network. But I was connected by an incompetent employee, which caused problems. I had to tinker with changing the fare
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Level 10 Local Expert
April 7, 2022
Terrible service, a specialist in window number 1 (a dark-haired guy) consults with a dissatisfied face and rolls his eyes, wanted to connect the Internet, did not want to explain anything, stuck a piece of paper with the words "everything is written there." You will have to connect to another provider, where customers are treated like customers.
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Level 12 Local Expert
August 21, 2023
Everything is fine. They helped me figure everything out.
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Level 6 Local Expert
June 30, 2024
A very fast queue
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Level 7 Local Expert
January 15, 2023
A decent salon, the staff is on top! I asked to give you a pen, they gave it to me!I'm just collecting pens!
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Level 6 Local Expert
January 7, 2023
Advice, help, kindness. There are queues, but this is not in the competence of employees, I think.
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Level 12 Local Expert
February 17, 2024
The service could have been better.
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Level 3 Local Expert
August 3, 2020
I contacted this service point for the purchase of a phone and warranty repair. Both times I was served by qualified and very polite operators. They serve quickly and offer different options. There are a lot of people and a lot of elderly people, because the Komarovka area is their place of attraction) There is a table for children with small poufs. There is a wide range of products available. There are two information kiosks. There are parking spaces opposite.
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Level 8 Local Expert
October 1, 2021
The service is very slow. Specialists are running to each other, trying to figure out the issues on which they were approached. There is no convenience for clients: the client stands, the specialist sits, which fully corresponds to the level of customer orientation of the company.
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Level 11 Local Expert
July 7, 2022
I went to A1. I didn't like it a bit that I waited in line for about 30. That's what lubricated the good attitude towards customers
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Level 14 Local Expert
December 3, 2021
I took a SIM card for the promotion to the home Internet, the consultant explained everything in detail and gave answers to all questions. And she almost didn't sell any extras. Services :)
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Level 13 Local Expert
September 9, 2021
The service is very dependent on the manager behind the counter. As a rule, good service, but the last time to change the tariff plan were sent after the 6th. :(since "billing works".
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Level 23 Local Expert
September 1, 2021
Very long service. The queue was not big, but only three operators worked for such a large office.Services take a very long time to complete. I waited in line for about 40 minutes
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Level 17 Local Expert
February 5, 2023
It's a great place. The employees are polite. They explain everything on demand.
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Level 8 Local Expert
January 19, 2021
Disgusting company. They can't come and install the Internet for me for a month. They promised to arrive on December 31 at 12 o'clock, but in the end the master did not even call and did not warn us that he had found more important things to do than his own work! And two times they did not come and continue to offer time when I am not at home. They didn't even take the slightest step towards it.
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Level 7 Local Expert
April 16, 2020
This A1 center works with the equipment (unlike some of their other service centers). I came to terminate the contract for the provision of services (home Internet), returned the equipment, paid a fine on the spot using a bill acceptor (2.5 basic values for early termination of the contract according to the terms, everything is OK here). There was only 1 person in front of me in the queue, all employees were wearing masks and gloves, there are markings on the floor to keep the distance. I was served in 10 minutes. Helpful and pleasant staff. April 15, 2020.
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Level 4 Local Expert
July 30, 2021
I strongly advise against it. It is very difficult to resolve issues in this particular place. Such employees will not help to resolve issues ... it is better to contact another a1 office
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Level 8 Local Expert
January 23, 2023
Comfortable and pleasant environment
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