A1

4.3

377 ratings

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Дмитрий Пахоменко

Level 6 Local Expert

Good staff and service. But there was a situation - I wanted to buy a tablet, ordered it, delivered it, came to buy it, opened the box in front of me, asked to turn on the tablet, went into the settings, and instead of the galaxy tab s11 there was a galaxy tab s10. The consultants were very surprised by this turn of events and offered to take the tablet from the showcase. As it turned out later, someone opened the box with the s11, put it in the showcase, and someone else saw the s10 and decided that it belonged in the box from under the s11. Check that the device corresponds to what you ordered, because there are such cases.

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Aleh Š.

Level 8 Local Expert

There are five workplaces, three employees, but only one employee receives visitors. The waiting time is from 20 minutes and this is almost in the complete absence of visitors. The promoters are having unhurried conversations ”for life." Two employees are lazily staring at their phones, one girl is running from the customer to the terminal. The employee is not familiar with stocks, complains that the software freezes. A very painful impression of the visit.

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Диана Бакун

Level 4 Local Expert

I made the purchase on 12/17/2025 I came with the purchase of a specific product, the seller clarified with a dismissive tone about the product, tried to sell another product not in a soft but in a rough form, which in principle did not fit the request, called a consultant who also did not understand the essence of the issue if what she offered did not match my request. At the same time, there were phrases from the seller: "are you going to buy this watch???""do you want square ones???" it sounded rude and dismissive, 0 customer orientation

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Валерий Шевырков

Level 2 Local Expert

I would like to thank Anastasia, a customer service specialist, for her fast and high-quality service. She helped solve all the issues of interest, leaving a pleasant impression of the company. There are more such specialists. I would like to wish Anastasia success in her work and further career growth.

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Денис К.

Level 4 Local Expert

It's a disgusting job. 13.11.I took a customer service ticket, 2 employees are working, 3 workstations with computers are empty, 2 employees are sitting on sofas with phones. The queue has accumulated, everything is slow, many customers do not wait and leave. Train bored consultants, enter their motivation KPIs, and let them serve clients during loading hours.

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Ольга К.

Level 4 Local Expert

The engineer was called because the cable was damaged, the order was not prompted to make an appointment for departure for the evening, because there may be damage not in the apartment but in someone else's vestibule, the engineer arrived, could not do anything, did not get into someone else's vestibule and left, when asked to drive up again in the late afternoon, he said to contact a1 again, everything is as it is It would be right, but! We waited two days for them to come to us, now we have to wait two days again until the next interior designer arrives in the company, apparently there are not enough - hire more!!! Because when you need clients, you sooo quickly find craftsmen and time to come and connect your Internet, but how do clients have problems (I work at home from the Internet) so waiting two days and still not solving the issues! I demand compensation for damages and hire more engineers!!!!!

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Артём К.

Level 2 Local Expert

A very good store, very pleasant staff, especially I would like to mention Anastasia and Olya, experts in their field. You have clearly sorted out my problem and solved it, thank you very much, I will always contact you, thank you very much again.☺️☺️

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Vladimir Kamenko

Level 5 Local Expert

Disgusting, very unpleasant service, a queue gathered out of the blue, the window closed earlier, pretended that it was necessary, 2 people came, now 10, extremely slow staff. They just walk around talking to each other, and there's zero reaction to customers.

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Александр Свито

Level 13 Local Expert

I'm betting a stake on the poor queue system. I had to buy a phone case quickly and leave, I was in a hurry, 5 like service places, only two worked! in one case, the grandmother took out a loan slowly for 30 minutes, another workplace employee did nothing, showed working visibility. What's the problem with making one queue for normal people and another queue for the "credit-mad" where they will stand for hours and measure the hours they were given

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Полина И.

Level 4 Local Expert

For the third month now, I have not been able to terminate the Internet agreement. I decided to go to this salon because the message from the Internet provider mentioned this address as a possible termination. I waited in line to find out that it was no longer allowed here. "You need to go to the other side," they tell me (to the other side of the city). Thank you, because of this operation, I constantly lose money, nerves, and valuable time. Learn how to work already!

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Iliya T

Level 26 Local Expert

I bought the product and cried at the quality of customer service, both for buyers and for the quality of communication services. The funny thing is when the Internet and communication stopped working, right in the A1 office. I had to skip sending the number. The connection in A1 is terrible, as is the mobile Internet. I was very dissatisfied with the company and the staff.

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Нина Ч.

Level 5 Local Expert

It's a terrible Sharashkin office, you can't say otherwise. Why do online operators if they don't consult? They send you to the department for any question. So this time, I wrote everything in detail in the chat, asked a specific question - there is only one answer, go to the department. Let's go (in the cold!) where they told me they couldn't help, the warranty was out. Could I write the same thing in the chat????

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Николай Чегаев

Level 4 Local Expert

It's a terrible place. There are a lot of people all the time. But this does not affect the number of service personnel in any way. I have never seen more than two operators. Usually there is only one cash register. Nothing changes. Once here, you can spend a lot of time waiting for your turn.

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Андрей Турукин

Level 3 Local Expert

In the 5th window, in the afternoon, a person "worked" who didn't give a damn about his duties. He shared his problem. They explained to me what to do, and in a minute she says something completely different. Providing false information that it takes two months to reconnect the Internet. As a result, I found out through no clever manipulation that it is possible to reissue the contract without waiting, but she said that it is impossible....Why would such a person need a job?

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Виктор Чернушевич

Level 2 Local Expert

I contacted Anastasia's specialist at the sales office on Kuibyshev Street on 03/05/2026. Very good service, explained everything in detail and politely. If necessary, I will contact you here.

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Владислав Лавринович

Level 6 Local Expert

A modern office. Fast service. Special thanks to Diana Seguin I provided professional technical support for communication and selected a comfortable tariff.

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Andrey Shestovskiy

Level 10 Local Expert

A fantastic place where you will lose an hour or more, no matter what question you ask. If you say that employees work slowly, it means something not to say. Even if there are no people in the cabin and there is no queue, they still manage to kill an hour of your time.

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Александр К.

Level 3 Local Expert

I don't like to write negative reviews, but the service is disgusting. Out of three people, one works and occasionally leaves on his own business, 40 minutes of time to solve a three-minute question.

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Виталий

Level 24 Local Expert

The office is modern, of course. BUT: the queue of several people stretches for an hour or more, since there is only one person in the workplace, but sometimes there are many times more consultants. Can consultants be trained and hired in A1 as service specialists?

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Victoria P.

Level 3 Local Expert

I went to this "wonderful office" after work.There are a huge number of clients, and there is only one working window for the entire office.After waiting in line for 40 minutes, my question was not solved , the service was terrible

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Павел Н.

Level 3 Local Expert

It 's disgusting , there are a lot of people sitting in line , all the employees are just standing there reading some brochures , I waited for half an hour until 3 people in the queue passed

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Александр

Level 4 Local Expert

Thanks to consultant Evgeny. The device did not accept 5 ruble bills, Evgeny took his time to go and change 5 ruble bills for me from his own. I'm pleasantly surprised. Thank you Eugene

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Fedor G.

Level 4 Local Expert

I do not want to use the services provided by this wonderful office, even for free. The TV set-top box cannot work without a visit from the master every week, the mobile Internet works point-by-point throughout Minsk. I do not recommend it to anyone

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gorinych

Level 17 Local Expert

We quickly and efficiently helped with the issue of the SIM card. Comfortable waiting room, water cooler, air conditioning. The biggest problem was parking (no wonder, there is a Komarovsky market nearby).

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Дмитрий

Level 3 Local Expert

horror, they don't want to serve them even though it's their business hours. They say come from 19 to 20 and you'll have an hour if you're lucky. I consider it discrimination.

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Егор

Level 9 Local Expert

The service is excellent. They know about all the services and promotions. That's cool. There is free large parking nearby. But there is always a long wait!

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Tikhon

Level 5 Local Expert

You clearly need to carry out a personnel purge at this point. 03/23/26 they just came to transfer the number from another operator, the girl, instead of explaining everything normally, rolled her eyes so that they almost made a revolution around the orbit. The next day we came, took the ticket, the girl looked me straight in the eye and left for lunch)))) In short, customer orientation is at zero, everyone is moving in first gear. There are no questions for Pavel, he was well served.

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Станислав Ким

Level 5 Local Expert

It couldn't be worse. 5. Only two windows are working. There are some two manicures on the hall, which are only consultants. The waiting in the queue is cyclopean.

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Дмитрий Степанько

Level 11 Local Expert

Long. The waiting time is too long. 18.25 on a weekday, there is 1 person at the computer for the entire salon.

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Дарья Червяк

Level 10 Local Expert

A large, beautiful and comfortable office, employees can answer all questions, but often there is a huge workload and parking is a problem, minus the company itself in the quality of services provided and employees cannot help with this, which is natural, but as a plus they talk about it very tactfully and correctly (pleases and upsets at the same time)

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Юрий Карацюба

Level 12 Local Expert

Termination of contracts from 7 to 8. This is not mentioned anywhere. The queue is very long, I stood in vain

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Светлана Рудозуб

Level 2 Local Expert

The guys are working so cute now🤗 They tinkered with me, explained everything in detail, helped with the selection and connection. Yes, it was lucky, there were no people. And Alexey Gerasimenko is just so cute, even the mood improved after talking with him.🤗

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Александр

Level 20 Local Expert

The salon is conveniently located, the service is fast, the staff is polite. Like it

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elena d.

Level 3 Local Expert

I would like to thank specialist Anastasia, who helped me solve the problem promptly.

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Orli Sierra

Level 9 Local Expert

There are two operators working. You have to wait for 30-40 minutes and therefore the operators are not particularly talkative and without smiles. I know it's hard, but this is your job.

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Ирина Захарова

Level 3 Local Expert

Very fast service, the consultants are polite. I really enjoyed everything today!

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Владимир Маленкин

Level 2 Local Expert

Terrible service. A retired woman came, sold a SIM card, but did not insert it, sending it to element 5, arguing that they were not doing this. Although there is this service in the price list.

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Валера Н.

Level 3 Local Expert

Great Anastasia for work! He knows his job! Thanks to Anastasia for the professional approach to the client! Please encourage me!!! Applied on 03/18/2026

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xam 5187

Level 3 Local Expert

I've never written reviews, I've seen everything, but this is the first one , the queue really started from 7 people for more than 1.5 hours , I asked in the queue, I freaked out , I left, the staff doesn't move at all from the word , it's really the worst place, you need to do something with the staff ! I don't recommend going there at all, just wasting time.

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Ирина Шапурова

Level 2 Local Expert

Many thanks to Valeria Rozhkova for her professional service, sensitivity and attentiveness to the client Valery Sergeevich!!! 12.12.2025

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blackbooom

Level 3 Local Expert

I made myself a home Internet connection, used it for about a week. After we had to leave, we went to rewrite the Internet to another person: we did it for a very long time, we did not immediately understand what we were asking from them, no SMS came to the person who was rewritten, where and what to replenish. Initially, to find out how much it would cost (to rewrite to another person, while the Internet also remains in the same apartment), the girl answered 180p on the phone. When we came to the salon, we also clarified this question, the girl answered 180p, we start doing it. Then I paid 180p once, then the drivers still need to pay 180p. In general, so that the Internet remains in the same apartment and just rewrite it to other passport data, it costs them 360p. "Excellent" Internet. Good customer orientation. The Internet is so-so by the way. Either it works fine, or it doesn't ship at all. It sometimes shows that it is connected, but it is not there, restart the router, 5 minutes is normal, then again.

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Volha Rybalkina

Level 3 Local Expert

I contacted this service point for the purchase of a phone and warranty repair. Both times I was served by qualified and very polite operators. They serve quickly and offer different options. There are a lot of people and a lot of elderly people, because the Komarovka area is their place of attraction) There is a table for children with small poufs. There is a wide range of products available. There are two information kiosks. There are parking spaces opposite.

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Светлана

Level 5 Local Expert

The sales guys professionally quickly helped with the choice of a phone. The registration was fast and high-quality. Well done!

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Эдгар

Level 5 Local Expert

I can't breathe, even though it's freezing outside It smells like a football locker room. One window is open, the queue moves a little faster than one person per day Unfortunately, I had to go to MTS

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Фио

Level 13 Local Expert

Somehow I got on a weekday at 18h.05min, one manager is working. People!!! The rush hour time is 10 customers sat for exactly an hour.and you have one manager.

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Mary P.

Level 7 Local Expert

This A1 center works with the equipment (unlike some of their other service centers). I came to terminate the contract for the provision of services (home Internet), returned the equipment, paid a fine on the spot using a bill acceptor (2.5 basic values for early termination of the contract according to the terms, everything is OK here). There was only 1 person in front of me in the queue, all employees were wearing masks and gloves, there are markings on the floor to keep the distance. I was served in 10 minutes. Helpful and pleasant staff. April 15, 2020.

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Д 23

Level 9 Local Expert

It's all good. There was not much queue, as a tourist I was offered a tariff for about 700rubles with unlimited Internet. Thank you all good

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Некто Н.

Level 3 Local Expert

Nice helpful staff. I would especially like Anastasia Fedorova. She helped us resolve all our issues quickly and competently.

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Моя Мечта

Level 3 Local Expert

It's terrible! The queue is large, 2 people are being served. 5 people in 40 minutes..

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Аляксандр Пятровiч

Level 8 Local Expert

They have completely deteriorated. The service is slow, the head of the sales department is an unbalanced, inadequate woman who is not clear why she is there, because she does not even try to solve the problems of corporate clients. I highly recommend not to visit this department. A1 should think about who she entrusts the department to and conduct training with these employees (and some can also be shown to a psychologist).

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A1

142 reviews