A1

4.7

397 ratings

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Nik_Dick_Pick

Level 2 Local Expert

I would like to express my gratitude to Vitaly Yarosh for his excellent work. He helped me switch the tariff and explained everything very competently and easily. I felt confident at every stage of the process. In addition, Vitaly did not ignore me even after the consultation: he wrote to me on Telegram to provide full information and answer all the questions that arose. It really made my interaction with the company more convenient and comfortable. Thank you very much, Vitaly, for your help and professionalism!A1 is the best operator.

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Dmitry Kuznetsov

Level 11 Local Expert

No comments. The manager's consultation depends on his mood. It was possible to explain and tell everything at once, so as not to come back and ask questions. If this is the case for all operators, then the level of service needs to be increased precisely. And A1 "VELCOM" is not the flagship that it was before. The level of communication and Internet speed have dropped very noticeably.

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Вирма

Level 7 Local Expert

We bought a smartphone for a 90-year-old grandmother. The staff was very attentive and polite, competently helped with advice and the choice of model and tariff plan. Since it was daytime, the wait took no more than 10 minutes. Grandma is happy with the gifts - a trifle, but pleasant.

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Максим Бабак

Level 11 Local Expert

To look at the phone and find out about the installment plan, I had to wait 30 minutes, after which everyone was busy anyway and I had to leave this place, it's a pity that I wasted my time.

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Кирилл

Level 15 Local Expert

I stopped by on a day off to replace the voka equipment. Good staff, friendly and calm atmosphere. An electronic queue and a fairly spacious hall. It's just a pity that the staff is not informed about the prospect of increasing Internet speed. Probably not the most pressing issue for most, but still. 5G is already being launched in the future, and no more than 87 Mbps is provided on a home device.

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Di Za

Level 14 Local Expert

How terribly slow ! There are 5 people in the queue . 2 minutes have passed in 10 minutes. I hope it's today, although I'm already late.. I came here in the hope that the service is the same as before - fast and clear! Maybe this is the shift .. Well , at least it 's clean ! In short, a MINUS SIGN.

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entorwot

Level 9 Local Expert

On the website, checking the possibility of connecting the home Internet shows that it is possible to connect, when contacting the salon for connection, connection is not possible at your address. Sorry for the wasted time.

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Мартин Ковалёв

Level 12 Local Expert

The queue is like at the post office on the day of retirement, it seems small, but it creeps, even though you take a rug and a pillow with you. Very, very, very, very, very, very slow

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сергей Малиновский

Level 23 Local Expert

I came on Sunday, May 18, with a child to buy a body. We looked at the window, but no one came up to us. After about five minutes, I asked the consultant if I could see the bodies.one said no, it 's in the package. Okay, maybe I agree not to unpack, but no one else came up to us. Two girls and one guy were interested in themselves and their communication. They left without buying the bodies. I had to order from an online store. I didn't give a damn about the customers that day.

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александр е.

Level 13 Local Expert

Dirt, darkness, nothing human... The queue consists of 10 people. Of the 6 cash registers, 2 are open. We waited 40 minutes. In order to make yourself a SIM card. But things are even worse in Dana Mall. That's why we came here. A1's work leaves much to be desired.

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мила Илолитова

Level 7 Local Expert

I've applied more than once. They helped.But there was often a long wait for a consultation. There are three representatives in the salon, and the fourth one conducts maintenance.Should I fix something in the organization of working with clients?

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Maksim

Level 8 Local Expert

Low-quality and unprofessional service when connected to the mobile Internet. I had to go a second time, because the first time the employee was unable to provide all the information needed to connect.

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Князь Витовт

Level 14 Local Expert

Well, sooooo slow service. Although some specialists were free, they just sat and did not know what, but not customer service.

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Анастасия Ч.

Level 8 Local Expert

We connected the child to the A1 operator, used the number selection service, the staff took a very long time and patiently chose a number with us, for which we thank them very much. We are very pleased with the room and are grateful for the help in choosing it. Thanks! We hope for further long-term cooperation for the child)

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Andrei Luhouski

Level 6 Local Expert

Unfortunately, I have to agree with previous speakers who noted the protracted processes in this communication salon. Management should pay attention to the organization of employees' work and a clearer distribution of functions. Employees who are engaged in formal operations, documents, and contracts should not spend half an hour poking around in the smartphones of "grandmothers" while doing the work of bored consultants in the hall.

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Vadzim K.

Level 15 Local Expert

The duration of the service is simply off the scale, if you come in the evening, then there is no chance to resolve the issue in at least 45 minutes. But it's fascinating that the employees don't lose their composure.

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Юрий К.

Level 6 Local Expert

I do not recommend using this service center to anyone! I tried to connect the A1 home Internet here three times and three times the staff made mistakes! For the first time, an employee, Vladimir Chvarkov, incorrectly informed me about the terms of the campaign, and therefore I decided to refuse their offer. After I found out that he was wrong, I went here a second time. This time, the employee had already practically signed a contract and went to the warehouse to look for a router and she was gone for 15 minutes! Since I had already waited 40 minutes for my turn, I was forced to leave without waiting for her, because I was in a hurry. And finally, the third time - everything went well, the contract was signed, but when the master of connecting the Internet came to my house, it turned out that the employee of this center who executed my contract, it was Vladimir Chvarkov again, forgot to issue some kind of transfer certificate to the router and they can't provide it to me now! And I will have to go to the A1 office again to get this router in person!!! In addition, there are always huge queues here because only 2-3 out of 6 jobs work.

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Дмитрий Могилевчик

Level 15 Local Expert

Thank you guys so much for your help, great guys. They helped with all the questions, quickly and easily

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Юлия

Level 5 Local Expert

I picked up the phone here by pickup + glued the film. While I was waiting, I involuntarily listened to people's appeals to neighboring consultants and was amazed by the endurance of the staff of this department)) if any of them open courses on how to comprehend Zen, I will sign up!

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Марина Миранович

Level 5 Local Expert

The best A1 center. Excellent service, and always helpful. They'll chew it up and sort it out. Well done,

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Евгений Кузьменков

Level 7 Local Expert

Convenient location. Polite staff. Minimum waiting time. Convenient location.

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Валерий Лизунов

Level 12 Local Expert

The most pleasant and fastest A1 office where I have been. There is always free Parking for cars nearby, not far from the Moskovskaya metro station

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ефим куркин

Level 7 Local Expert

I came twice , said that I needed the Internet, as a result , instead of a router , they offered a trijic that does not catch at all , as stated . One disappointment

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Иванова Елена

Level 5 Local Expert

A1 branch on the ave. Independence, 105. 6 jobs, working employees 2. The largest influx of customers from 12 to 15. There are with small children. 2 more employees are hanging around the hall , sort of for consultation . They work very slowly.

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John Smith

Level 6 Local Expert

Bad. I didn't even know that it happened. I ordered an orig samsung charger online, I just had to pick it up. I came 2 times. A fairly large showroom with 4 workplaces. There are only two employees, but in fact one is working. Everyone is in the general queue. And with passports to apply for a loan, and to pick up a purchase for three kopecks. The queue is like in a polyclinic, there are only about 5-7 ottomans in the hall. Actually, the staff is not to blame. Management is to blame. Why it is impossible to make a button for issuing orders in an electronic queue, since you are doing this, is a mystery. It's sad to see where wellcome has gone.

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MTN Тати

Level 2 Local Expert

I purchased the honor x7b phone on the advice of a "specialist" in this center.. ) I do not recommend trusting them, because after using the phone I realized the real "G.." Glitches with the keyboard, hanging and in general, the speaker when talking, etc. . If you don't understand, it's better to ask knowledgeable people in advance before trusting them and taking their mobile phone!

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Алексей М.

Level 4 Local Expert

There were several times after work (18-20), the influx of people, the queue, though electronic, but dead. No one is in a hurry, everything happens as slowly as possible. Apparently, the staff's KPI is built from the opposite, so that you spend as much time as possible in the hall and spontaneously buy something

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Виталий Шепетько

Level 4 Local Expert

I bought a mobile phone in the A1 salon. To make a purchase, it was necessary to become an A1 subscriber. A charger was required for this device. Specialist Stelmakh Ekaterina recommended taking a mobile device + charger on credit with one amount. When applying for a loan, the amount was indicated mobile device + charger. A couple of days later, specialist Stelmakh Ekaterina. she called and said that it was impossible to issue a mobile device and a charger together on credit, as it turned out, the charger only goes in installments. Employee Stelmakh Ekaterina, in her internal documents, made out that I took a mobile device on credit, and the amount for the charger was credited to the phone number. The loan amount for which the bank's interest is accrued remains the same mobile device + charger, this was reported in the bank, the amount has not changed. I contacted the higher-level "management" (I didn't remember my full name), who assured me that there would be an adjustment of the loan and would take the incident under personal control and call back based on the results. A1 employees simply put an amount in the amount of a charger into my credit account. There was no credit adjustment, because interest will be accrued on the amount of the mobile device + charger. Later, the employee Stelmakh Ekaterina. at 22:30, I called that they allegedly did everything and this is a normal regular situation in A1. As a result, I paid twice for the charger and will overpay for the mobile device taken on credit. Thank you for the "excellent service"! I'm waiting for the day when I can break all the contracts with A1!

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Николай

Level 17 Local Expert

Terrible attitude towards clients, in the office 6 (six!!!) jobs, of which only 1 works (one!!!!). This is the second center with such a situation today. As a result, you lose an hour in the queue, and at the same time employees do not know about the company's shares and what they apply to.

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Александр Тверской

Level 21 Local Expert

We arrived from Russia on Sunday, the roaming is tin. For the first time in Belarus. We went to the A1 communication salon, which worked😀 to buy a local SIM card. Polite, correct service. Special thanks to the girl Alina, who received us. Thanks A1, keep it up👍👌

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Макар Виситаев

Level 5 Local Expert

There are a lot of employees, so they work quickly and efficiently.

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Pavel Khomchanka

Level 10 Local Expert

I've been working here This is the busiest salon And there's no point in swearing at the queue Everyone is trying and working there! Like in no other salon! It's like Sparta among A1 salons The strongest survive here and the best train! And if you need to sit in line because you want to change the tariff plan and can't press 3 buttons yourself, then throw out your phone altogether!! And don't get in the way of helping people with real questions.

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alinazey

Level 4 Local Expert

Thanks for the consultation to the employee Denis Rak. He explained everything in an accessible language and politely explained about the change of the tariff plan.

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Юрий

Level 12 Local Expert

You come to the office of a respected operator, in which there are enough specialists and to perform a minute operation you stand (there is nowhere to sit) for 20 minutes, despite the fact that you can see: some of the employees are just bored and there are free service points. The senior manager, who periodically goes out into the hall, does not control the speed of service in any way, seeing perfectly well that there are more customers. And why as many as two specialists arrange the phone in installments, honestly, it is unclear.

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Иоанн Лукин

Level 16 Local Expert

The service is good, it is convenient to take the equipment in installments, it is even more convenient to pay, just threw it on the phone and count it paid, in real time you can see how much you owe, payment in fact is also convenient.

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Алексей Случич

Level 11 Local Expert

I bought a smartphone. There was no desired color - the next day they brought it and notified. The service is excellent, the guys know their job. At the same time, they persuaded me to buy headphones, a case and change the tariff plan))

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Andris

Level 25 Local Expert

There is a subway and parking nearby. The salon itself is medium-sized, there is an electronic queue. There are many different electronics available. You can put a film on your smartphone with a guarantee.

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D. D.

Level 13 Local Expert

I just came to connect roaming. I got a scandal and a depressed mood. The employee of the point, Alina Pavukova, is rude unethical communication and repeated attempts to accuse the subscriber. I tried to figure it out, offered versions, even made excuses for something. Your specialist just crossed the line a few times and blamed me. Then giving an argument: I have never had such a thing in 5 years, then the argument: what you indicated is written there. It's tactless, rude, and unethical. There is no subordination. It's just blatant rudeness. I wrote a letter of complaint to the head office. We will resolve the issue

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Иван Б.

Level 2 Local Expert

I really liked the work of the specialist (Cancer Denis). Quickly, competently served. No unnecessary questions, everything is clearly on the case. I was very pleased)

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Алексей

Level 7 Local Expert

I bought a phone. We were served very quickly, everything is on topic, without dish water. There is no cash register for paying in cash, I did not want to feed the ATM with kopecks, I paid with a card and zer good!

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Кирилл Абрамов

Level 17 Local Expert

A decent A1 office. Polite staff. Airing breaks and periodic queues are annoying. And so, in general, there are no questions about the quality of service. Once again, I would like to note the courtesy of the staff. It remains to envy the endurance and patience. Thank you.

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тамара слукина

Level 8 Local Expert

It's just unclear and very unclear why this A1 office/branch works like this. There are always queues, like 6 workplaces, but in fact only one is working at the time of our arrival, only a specialist from workplace 3. This happened for about 30 minutes.

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Павел Шляхотка

Level 12 Local Expert

Good service, friendly and quickly helped to sort out some of the issues of interest.

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Дмитрий

Level 5 Local Expert

The termination procedure is available from 15 to 16, one hour a day! The wonders of information technology!

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Дудик

Level 6 Local Expert

With a queue of 3 people, the wait is 39 minutes.

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чирко иоанн

Level 6 Local Expert

How many times have I traveled here, I have always been very satisfied with both the service and the payment by installments. Very competent and responsive staff, they will tell you everything and show you and tell you where to turn if such a question arises.

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Мария

Level 10 Local Expert

Good specialists and level of service. I contacted about the Internet connection and in less than a day everything was already connected)

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ирина

Level 9 Local Expert

Fast service. But somehow on the machine

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Светлана Т.

Level 10 Local Expert

Clean, tidy, convenient location. Polite staff, electronic queue (though through a salon employee), fast service

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Никита Батист

Level 17 Local Expert

Very prompt service! I recommend.

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A1

150 reviews