A1

3.9

165 ratings

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Ирина Кордияк

Level 2 Local Expert

I have contacted this Internet provider more than once for various issues. There has always been a positive response. But I would like to highlight Karina Kovalen's work, and thank her for her individual approach to clients and attention. Competence and clear performance of professional duties have significantly reduced the waiting time. Thank you very much!

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Павел М.

Level 12 Local Expert

I handed over the headphones under warranty, they promised to notify me when they are ready. Three weeks passed, nothing happened, I called the call center, it turned out that the headphones were already in the branch. I arrived, picked it up, and it turned out that according to the documents they returned there a week after the delivery. No SMS, no call, no notification in the app... As a result, an unpleasant impression remained. I don't know if this is a systemic flaw or employee negligence, but such situations greatly undermine trust... I would like the service to really match the brand's level.

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Танец Камней

Level 9 Local Expert

I turned to Olga Makhanova, a specialist, for advice and a change of tariff. I received answers to my questions and recommendations on the tariff plan for the home Internet. I am very grateful to her for clarifications and recommendations.

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Ольга М.

Level 2 Local Expert

Very slow maintenance. Of the two racks, only one was working, and this was in a busy area - Kamennaya Gorka. As a result, I had to wait in line for almost an hour, and this is on a weekend at lunch, it's hard to imagine what kind of queues there are on weekdays in the evening. I don't recommend it.

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Богдан Данилович

Level 2 Local Expert

1. Nikita Dolinin - it says on the badge that he is a specialist, but to communicate (I am already silent as a human being) He doesn 't know how . 2. I advise anyone who is interested in a proposal to connect the Internet or cellular communications to read reviews on otzovik dot com They gave me the Internet for about a month with good conditions, always naming different prices, so I decided to try it. We arrived and installed it. The speed is normal on lan, Wi-Fi does not catch well in the kitchen and bathroom (about 10-15 m from the router) - I decided to hand over the equipment. It turned out that I have to hand it over myself - that is, dismantle what the master installed. As a result, when I had time to do this, I did not meet their deadlines for trial use and they demanded 4 basic ones from me for terminating the contract, taking into account the fact that I came on the 32nd day of "using" the Internet. Decide for yourself whether it is worth cooperating with this organization providing communication services, but at least this is a huge indicator of how an organization takes care of its reputation. It is better to contact other less advertised communications, where the conditions are more transparent.

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Денис ВВВ

Level 8 Local Expert

The visit to this A1 office was completely unsuccessful. A queue of three people. Three specialists in the office. As a result, after 30 minutes, I did not wait for my turn. He threw the ticket into the trash and left the establishment. Moreover, 15 minutes after arrival, he turned to a bored employee and clarified about waiting. The answer is to wait. Judging by the accompanying reviews, this is not my first case. A system is being observed. A1 (Velcom) is spoiling its reputation, and I have been working with it for 25 years.

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Игорь Верещако

Level 3 Local Expert

I wanted to pay in cash, but unfortunately it is only possible by bank transfer and the special device that will help in this dilemma did not work, as well as payment by Apple pay is not available.The result is payment only by card, and even the manager started barking from nothing, literally and figuratively.A star for the fact that somehow it turned out to purchase the product).

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Nadia Hameza

Level 2 Local Expert

I want to share the shocking experience of visiting the A1 communication salon, which completely negates the concept of "service". My visit on November 12th to purchase a phone with 1 payment as a gift turned into a three-hour nightmare. From the very beginning, everything went wrong. It turned out that card payment in the salon is not the usual payment terminal, but a special machine (in fact, payment through the ERIP system). And here the main problems began: my bank has limits on transactions through ERIP, which, of course, I could not have known in advance. Instead of helping and offering alternative payment options, an employee of the salon (last name Gameza, counter number 2) showed an absolutely uncaring and boorish attitude. She made a payment to my problem several times, first she said "oh yes, we have a limit of 2000 BYN", made a fractional payment, it also failed with another error. To which Gamesa stated: "Well, it's your fault that you can't buy a phone, we don't have the problem right now. To a simple question about where the nearest ATM is located, I got the answer: "I don't know which bank, well, probably on Kamennaya Gorka." We're already on kamennaya gorka))) As a result, I was forced to spend an hour calling my bank to resolve the issue with the limits. Leave, find an ATM and withdraw cash. Go back and stand in line again so that they can start placing my order. By the way, it was issued incorrectly again, then it was clarified that it was for THEM and it was reissued. Spend another 40 minutes waiting for employees to figure out their own payment system, and eventually hear that payment will still be made through the same problematic machine, but in cash. They forgot again that they have a limit of 2000 BYN. The employees in the salon themselves do not have information about the limitations of their own payment systems, they cannot clearly explain the process to the buyer and shift the responsibility onto the client. And the whole problem turned out to be that they do not have a cash register and, as a result, a regular terminal. All payments are made through ERIP. And this raises a lot of questions, considering that they sell equipment locally. For comparison, the competitors in the next doorway have everything organized in a civilized manner. My colleague was there while I was in A1. If it wasn't a gift, I would have left immediately. Impressions of the "service" are a solid unit. I'm terrified. Until yesterday, I was an A1 home Internet user, but now, for reasons of principle, I'm disabling it as well. I don't want to deal with a company that treats its customers that way.

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А.Л

Level 6 Local Expert

A1 = bad. Reducing the staff racks from 4 to 2 at a busy point is simply brilliant! It is very "convenient" to return the equipment under warranty only through points of sale not in the shopping center and to defend a giant queue

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Darya Z.

Level 3 Local Expert

Of the three jobs for specialists, only one is working, slow work, waiting in line for more than an hour.

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сергей с.

Level 5 Local Expert

I will try not to get into this department anymore. Plus a star for the young man consultant. I felt the pressure. I could see from the faces of the staff that I was not welcome. I found out that they were given an advance both early and little. I admired the phone of the consultant's girlfriend at the checkout, where she spent 50% of my service time. Now for the facts. I came to choose a phone. The young consultant started well. The phone number was chosen in advance. The consultant said that the phone is available, and the colors can be determined at the checkout. We take the ticket. I'm next. Then everything is bad. The pretty faces of the girls are filled with universal sorrow. I purchase a SIM card and find out that the phone may not be available. And how can I check it right away? I was lucky, I found one. We are getting registered. The service process fully corresponds to the mournful expression on the consultants' faces: slow, sometimes messy, unpleasant from the feeling that you are being done a favor. I left the department with a feeling of relief that I was leaving this place. The feeling that the girls at the checkout are not interested in customers at all. At home, I found a huge minus on the account. I had to find out from the operator where he came from. The female consultants in the department did not bother or forgot to inform about such features. But this did not surprise me anymore, but only prompted me to write a review.

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Сергей Хворост

Level 22 Local Expert

A1 was completely disappointing, in order to return the mistakenly debited money for the lack of Internet, I had to write three complaints on the Internet and two on paper, wait two months, and voila, they were wrong, they promised to transfer the money to the phone account. The rates are high, and the Internet at home is buggy, especially in the evening

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Евгения

Level 3 Local Expert

I came to consult and connect the home Internet service. I didn't get any real advice, they gave me a booklet with information that is already available on the website. I had to pull out the answers to my questions with a pair of pliers, as if they were doing me a favor. When I asked when the master would be able to arrive and connect the Internet, they replied that they did not know how it would turn out. I asked for an approximate date, and the girl grinned and replied that no one would connect it to me today. But it was morning and there was no influx of people at all. I had to go to another nearby service center to get normal service.

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Анна Рощина

Level 4 Local Expert

The rudeness is off the scale. It seems that at Lobanka 14 they are fighting off customers. "This is the first time I've seen you" (Actually we're meeting for the third time). "I owe you nothing" (What does it have to do with you personally, Daria Batkovna?) "You are not my client" (Then what are you doing in this chair? Maybe you should give in to a more competent employee?)

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Ирина Мартынович

Level 2 Local Expert

The service is terrible on 29.10.2023. There were 2 visitors, everyone is not hurrying anywhere so slowly not interested in selling, maybe there is another shift, but today they just didn't work in front of her nose put a sign that she has lunch, what kind of appeal to the buyer.

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Андрюха G.

Level 11 Local Expert

Solved my question in 5 minutes, thank you very much.

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Елена И.

Level 8 Local Expert

There are a lot of people in the queue, and only 1 employee works, who seems to be in no hurry. Plus, it's stuffy indoors, make the air conditioner normal

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Анастасия Летецкая

Level 5 Local Expert

For a very long time, I waited for half an hour until they found the product that was listed in stock in this department. As a result, the time spent in vain

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Илья Марченко

Level 5 Local Expert

The service is terrible, 1 cash register is working

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Ирина Сапунова

Level 6 Local Expert

It's a terrible office. A flock of 30 minutes in line to buy a remote control. There are 2 specialists working. I can already advise clients on tariffs. Horror.

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LiceM

Level 10 Local Expert

They don't explain anything, they just give it away.

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IVAN HLINISTY

Level 7 Local Expert

Only one specialist works in the morning. The queue is moving slowly (((

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захар

Level 5 Local Expert

I sat for 15 minutes in vain, my question was not solved.

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Вадим П.

Level 3 Local Expert

I was connected to fixed-line services (home Internet) in this company. The quality of the services provided did not suit, and the price for this quality, respectively, too. I terminated the contract in the summer of 2020. After the termination of the contract and the delivery of the equipment, a month later I received a postcard from them with the debt. I tried to find out what the debt was for, because when the contract was terminated, a demand was made to pay for all services, to hand over the equipment. They could not answer 150 for what the debt was exposed. I applied in writing through the book of comments and suggestions at the company's office. They replied that it was their employee's mistake when terminating the contract and, so be it, they will not count the penalty, but the main debt needs to be paid. Although a normal customer-oriented company would have simply apologized and closed the issue at this stage. But no, A1 is not like that. I paid them the debt. And 2 days after payment, I received a claim in which A1 again demands to return the allegedly debt I had already paid, although I still did not understand its origin + a penalty + interest for using other people's funds + a penalty for equipment delivered 4 months ago 10 basic (270 rubles) with the addition of some additional agreement. Four months have passed, A1 - are you out of your mind??? This is what kind of arrogant people you need to be, adding such things to your claim with your hands, and not how you later unsubscribed, that it was done automatically and accidentally)))), realizing that you will not be able to rip off this money from me. The fee is on you, A1. Consider all of the above, dear A1 customers, if you want to start using their services.

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. .

Level 5 Local Expert

A very long wait

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Юрий Ю.

Level 5 Local Expert

Thanks guys, quickly and clearly! They even did what they shouldn't have done👍

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Сергей Голованов

Level 14 Local Expert

Rough. I've been standing in line for 30 minutes. The queue is standing. The workers are stupid in a hard way. It is not ventilated. That's horrible. There are 2 employees working. 2 seats are empty. A1 why don't people work for you? You probably pay shit!!!!

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Денис Слепченко

Level 7 Local Expert

Excellent service, professionals work) There are queues

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Светлана

Level 9 Local Expert

Tariffs are based on conditions, you can always find a suitable option, friendly staff will always help you choose

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Vitali Karpovich

Level 10 Local Expert

They accepted us quickly and promptly. Minus, we were looking for exactly where the entrance is, )

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Дмитрий Абрамов

Level 16 Local Expert

I have been using the operator's services since 2000. Everything was always fine.Previously, it was necessary to go to Melnikite, but now there are many offices around the city, it is convenient.

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Роман Бурдейный

Level 4 Local Expert

The waiting time is simple without comment…

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Алеся Ермольчик

Level 3 Local Expert

They served us with such an expression on their face, as if we came after business hours and demanded some incomprehensible things.…

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Anonymous review

I use only their services!High Internet traffic and unlimited calls to all networks.Most importantly, friendly staff...!!!

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Юляшка

Level 16 Local Expert

There is a good selection of phones and various gadgets. The only thing is that there are almost always wild queues

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Anonymous review

The service is on the level, the specialists are trained.clean, cozy.There are queues .

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Raman

Level 13 Local Expert

Constant queues at any time of the day. The staff are competent, sociable, and serve well. There are no sofas to sit down while waiting.

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Вася Васин

Level 7 Local Expert

The employees are not competent in their work.

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Андрей Лепень

Level 8 Local Expert

The staff is not competent

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Дмитрий М.

Level 11 Local Expert

Quickly, everything was explained well. Satisfied

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галина цыбань

Level 10 Local Expert

Mom enjoys A1 Very good company.

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shandrey shandrey

Level 7 Local Expert

Everything is fine, but the prices would be lower😭

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Татьяна Швабович

Level 6 Local Expert

Always a pleasant service. Very nice operators.

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Игорь Грибовский

Level 6 Local Expert

Normal maintenance.In general, a great team.

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onkel Kurt

Level 14 Local Expert

Constant queues and stuffiness, it's creepy

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Александр Витковский

Level 11 Local Expert

Convenient location, friendly staff

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Михаил Бокша

Level 23 Local Expert

A standard communication salon, nothing special, the same as the others.

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Александр Я.

Level 4 Local Expert

Responsive consultants and sellers

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дмитрий к.

Level 4 Local Expert

Excellent quality of service

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РН

Level 12 Local Expert

Normal. But there are always a lot of people

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A1

58 reviews