A1

5.0

653 ratings

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Oren Azoulay

Level 17 Local Expert

Good service

Андрей Ильяшенко

Level 10 Local Expert

The best

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К. К.

Level 8 Local Expert

We consulted at 14 Melnikaite, A1 salon on various issues. The attitude is friendly, they calmly answer all questions. The salon is stylish and clean. There are places where you can sit while waiting for your turn. There is free parking nearby. *** The A1 home Internet was connected on February 7, 2025. We would like to praise Master Maxim S., who conducted the Internet for us. An intelligent, modest, neat, restrained, cultured young man! I did everything in the allotted time and did my job efficiently. I called in advance, as promised. A1 management, appreciate and reward such employees - they are your "face"! And buy him a working vacuum cleaner so that he can work cleanly while drilling the walls and leave order afterward.

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Uladzimir Havenchyk

Level 3 Local Expert

Spacious hall, good location, parking is available. Of the 9 service points, 2 are open on Saturday, and the queue of 10 people moves for an hour. Communication with customers is slow, customers who have not decided on a purchase can stand for 15 minutes and discuss the advantages of a particular model. On the organization of work on the day off 1

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waresok

Level 2 Local Expert

I was disappointed in the company and the quality of its services. I came to turn off the home Internet, there weren't many people, but they refused to accept the equipment, they say they turn it off only from 14 to 15. There is a long queue at the appointed hour, but the same employee served. Unjustified artificial delaying of the process and complete disrespect for customers on the part of the company.

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Yana

Level 9 Local Expert

I love managers who make a consultation feel like a simple conversation with a friend. We came to the uncertainty of choosing a phone for dad, without a specific request for a model. He uses Android smartphones, on the contrary, I use iOS, so I only know Xiaomi and Samsung, and then without diving into the specifications. The seller approached from the side of human expectations of a smartphone and we quickly decided on its model. The sales office on Melnikaite is, in my opinion, the most pleasant of all those represented in Minsk: the assortment and service are always at the same level The purchase was made back in 2024, and we only got around to writing a review now)) Imagine how well we were served that, after more than six months, we still wanted to share our impressions in the review.

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Максим С.

Level 9 Local Expert

I was in the office for legal entities twice, and both times I came out with an unpleasant aftertaste. I'm generally a likeable person, I always smile and greet, but here both times the feeling was "that you came here." The girls do not want to work, the customer orientation is at a very low level.

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Игорь Новый

Level 6 Local Expert

I was going on vacation, I bought a roaming package for 60 minutes and 30 SMS messages from them. It turned out that it was impossible to control the use of either the first or the second! When asked by the CC operator, should I record how much I say? They just grunted in response! They couldn't even explain how to count the time of the conversation. As a result, according to the report that came at the end of the month, I saw that I used only 33 minutes, and gave another 27 to A1. Well, then. That was the last straw. I don't even want to talk about the disgusting mobile Internet anymore. Goodbye, A1! For more than 20 years I have been using your services, it is time to part ways. After A1's reply: Bravo! Give new subscribers a notebook and pencil, let them write down the minutes.

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Артём Б.

Level 5 Local Expert

The staff is polite) but the service system is incomprehensibly arranged, at the same time, customers who solve problems with connection, installments and physical buyers of small items are served, they wanted to buy a charging cable, had to wait in long lines until people were connected to the operator with all paperwork and the like... it would be nice if at least one cash register was for Buyers of the periphery …

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Дмитрий Петролай

Level 7 Local Expert

Great room for customers, small queues. The only bad thing is that the problem with the quality of communication in the center of Minsk, not far from Melnikaite, has not been solved for a year. And every time they promise that in a couple of months the case will get off the ground.

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Виктория Стар

Level 17 Local Expert

I appreciate the well-coordinated work. Previously, the necessary documents were prepared with the manager Anastasia, so the visit to the office was quick, without red tape and queues. The staff is friendly. The office is conveniently located.

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Ольга Бикович

Level 5 Local Expert

We bought a phone for mom on 05/27/25. Mom is an elderly man, she wanted a budget device, but still with requests)))they came for one phone, but the seller Anastasia offered Xiaomi, told about the functions, showed everything and gave it a try, so to speak. And really, this option suited mom better. That's what a professional person means. I explained everything clearly, reasonably and adequately. Thank you for your work, Nastya

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Александра Д.

Level 5 Local Expert

I would like this feedback to be considered, and not just ignored, so I will write here, although this may not apply to a specific salon. There is a suspicion that clients are being bullied in cases where it is the clients who need help, but as soon as you need to sell something, you are right there. Unrealistically annoying managers who do not understand the words "I do not need" 10 times and a request never to call again offering services, but when I left a request on the website for feedback, they called back a week later! Thanks, I solved the problem myself. Disgusting service

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Бермет Эгембердиева

Level 6 Local Expert

On July 25, in the evening, our specialist refused to issue a payment document. She gave us a check, to which we said that we needed a payment document for the tax, maybe ask our colleagues. According to her, she has been working in this organization for the longest time and she is the head herself and the organization does not issue payment documents. So far, we have applied to the tax service. It's a pity that the operator is good, and the specialists don't even try to politely explain or at least try to help.

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Вячеслав Барановский

Level 7 Local Expert

We were in this office on Saturday. There are no problems with parking. The office itself is spacious, comfortable places to wait. There was no queue - a friendly employee quickly issued a SIM card.

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Alex West

Level 18 Local Expert

The oldest Velcom office (now A1). I designed the first room here back in 2001.😁😁😁 A lot has changed since then. The office is cozy, the full range of services, the staff is polite and friendly. Everything is fine 👍 Parking is a problem, the location is convenient, the city center. Well done!

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Александр С.

Level 13 Local Expert

Excellent A1 center. Excellent specialists. The choice is good, the prices are good, and the attitude towards people is very good. Highly recommend it. I've been using their services for twenty-five years. You can park.

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Глеб Рудковский

Level 9 Local Expert

Terrible organization, I made an order, it didn't work out with 2 phones, I made it from a computer, as a result, the SMS with the order didn't arrive, the prices changed the next day... so in the end I didn't buy the watch

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Алексей Степанов

Level 15 Local Expert

The queue is about 40 minutes behind, but the issue has not been resolved, he abandoned the operator in favor of another one. The money was transferred to the number through the bank's app, it is not credited to the phone and is not returned back to the account. They said bring the printed checks and write the statements. I did not understand why money should be accepted to a number that is blocked and does not exist, and then not returned automatically, but only with a bunch of documents. The number was authorized in different services, but they already put it up for sale in some salon. I asked where this SIM card was, and they said we wouldn't issue it to you, and we don't know where it is. The app is buggy, and it didn't work on Huawei without an android. Strange guys from the last century

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Александр

Level 17 Local Expert

If there is any question, I only go there because there is also a technical department there that will always help and prompt, if I'm lucky, I can even park my car)

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Тимофей

Level 6 Local Expert

When I arrived from Moscow, I decided to make a high-quality connection for myself for a couple of days (first of all, stable and fast Internet). We recommended a1 (former velkom), I turned out to drop into this office and the employee did everything to me as quickly as possible, explained everything and even inserted a new SIM card into the slot of my phone himself. Well, the connection did not fail - even in the forests and any wilderness, 4G was stable! The review is not custom-made - there is an attached photo of me riding around Minsk on a scooter and I already have everything awesome with the Internet. P. S: woosh in Minsk too

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Sanyek Leo

Level 7 Local Expert

Office A1. Sim card for guests of the republic 25 bel. rub. if you take it for the first time. This is the same as for other operators, provided that you take it from the operator, and not from the agents. On payment. Only the Savings Bank's plastic card has passed. Tinkoff and Alpha rejection. NFC does not work at all, which is what they are suggesting (sanctions). The employee said that it is impossible to please the Internet. It turned out not to be true. Communication in the Minsk and Grodno regions is stable.

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Наталья Б.

Level 7 Local Expert

The consultant explained everything calmly and quickly) The waiting time is minimal. Near the metro and bus stop, easy to reach. A large selection of phones. I advise you to visit 👏

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Галина Левашкевич

Level 3 Local Expert

Substandard Internet and TV equipment was installed in the apartment , the remote control does not switch , the sound on the TV is bad and disappears periodically, etc

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Настя Пискун

Level 10 Local Expert

A very good a1. Good consultants. We are always happy to help. You can safely communicate. There can be a lot of people on weekends. Very little on a weekday, especially in the evening.

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Mr.Narjer

Level 14 Local Expert

Excellent specialists in the office and on sale . Convenient location. Constant promotions and discounts only please customers. We are waiting for lower prices for the old tariff plans. Ah ah ah ha he

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Ник

Level 19 Local Expert

Well, so-so, I met with "expectation and reality", the service was very long, while I stood on the sidelines waiting for my ticket number, I saw enough of the work of the staff, so-so level, they looked down on people very much and even answered rudely somewhere. I stood for a long time as a result, there was no model I needed, there was no one to ask even so as not to waste time.

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Денис Кузнецов

Level 11 Local Expert

Great office. Friendly staff. They explained everything correctly. Thank you. There is no queue, everything is very fast.

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Денис Бугримов

Level 6 Local Expert

Everything is fine, but if you get to one sales consultant, it may take an hour or more to buy a phone)

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Anton S

Level 10 Local Expert

Terrible service. There is one price on the phone when ordering, but another in fact. When trying to call and resolve the issue, it's just a cancellation of the order and the maximum lack of desire to help.

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Ангелина З.

Level 5 Local Expert

A large mobile communications center, many phone models in the exhibition hall, attentive and courteous staff, phones are more expensive than competitors, but there is more choice.

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natallia s.

Level 6 Local Expert

The guru is just super! So attentive and loyal. He is not annoyed by the ignorance and incompetence of customers, mostly "dummies", like me.And they were at my visit. That's why it took a long time to wait. Apparently, we are good at messing with our phones.

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Станислав Кулаков

Level 30 Local Expert

The service is at a high level. The waiting time is very minimal

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Pavel

Level 8 Local Expert

Lazy employees in the department for legal entities waited 20 minutes, at this time 3 employees without robots were sitting drinking coffee, as well as employees trying to cook equipment in installments at an inflated price

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Честный отзыв

Level 15 Local Expert

A good large mobile communication center, many phone models in the exhibition hall, attentive and courteous staff, phones are more expensive than competitors, but there is more choice. There are never any parking spaces near the salon

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Дмитрий Жихарев

Level 14 Local Expert

Very clean, attentive and courteous staff. I went to change my SIM card. It was changed in 10 minutes and it was with waiting in line. Everything is fine. Thank you.

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Анастасия Замостьянина

Level 8 Local Expert

I came with a problem, I got only what is beneficial to them, I will not buy more mobile devices there, there can be no question of replacing the device and it does not matter that there is a guarantee and the reason was initially a marriage

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андрей пархомчик

Level 4 Local Expert

I contacted you today, unfortunately I do not know the name of the employee, but the essence is a very competent young man. He responded quickly and efficiently to all my requests; transferred contacts, removed the old protective glass (although it was not his responsibility) and helped close many more questions. The most positive impressions remained. I was in a hurry, I didn't find out this guy's last name in the confusion.

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Ольга Науменкова

Level 7 Local Expert

I want to express my deep gratitude to consultant Dmitry, there was no tablet in Naliya, but Dmitry found and reserved it in another center, thank you for your attentive attitude to customers!

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SLAVA PRAVI

Level 27 Local Expert

Everything is fine! We helped you choose the right tariff and the consultant was very helpful.

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Владислав

Level 17 Local Expert

The service of legal entities in the daytime is as pleasant and fast as possible.

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Андрей Богомолов

Level 15 Local Expert

An incompetent employee advised a new tariff and I couldn't distribute the Internet.

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леонюк юлия

Level 7 Local Expert

The location is good, the service is great, but you just have to stand in line / there are always a lot of people.

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sozh sozh

Level 8 Local Expert

I wanted to put 2 for being unfriendly, but in the course of communication, the employee corrected himself, so 4. Be nicer to visitors

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Андрей К.

Level 3 Local Expert

It's disgusting, for the umpteenth time (in the 3rd) they promise to call back on the left application for the transfer of the home Internet and for the umpteenth time no one calls. Every time they say contradictory information, it is not clear at all what the problem is and what they are going to do, everything has stretched for 3 weeks already.

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Сева Туманов

Level 11 Local Expert

A wonderful office. The service is at a good level. Polite staff. If there is a problem, you can solve everything within an hour and a half.

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Екатерина Юрченко

Level 8 Local Expert

On 12/30.21, I took the ticket in the electronic queue. I showed the ticket to a specialist in the hall, clarified whether I had taken the right ticket. I stood for 40 minutes. The specialist in the window refused to serve, because it turned out that she took the ticket in the wrong place. It was necessary to hand over the equipment issued to a legal entity. I took a ticket: legal entity service. And it turns out that you had to guess and click on the inactive "button" - fixed Internet for the office. I am attaching a photo of the display below so that people don't make mistakes!

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All the truth

Level 8 Local Expert

Sometimes you have to wait in line for more than half an hour. They don't even have a toilet for visitors.

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Sad Kop

Level 5 Local Expert

Excellent service. Specialists of the highest level are polite. The office is well equipped, there are seating areas for waiting, a cooler with water, which is important in the hot summer period. A vending machine with a large selection of coffee. Neat stands with exposed appliances and telephones. Clean and tidy.

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Юрий Белькевич

Level 12 Local Expert

The best telecom operator in Belarus. The quality of communication is at the highest level, the Voice over LTE system works, affordable tariff plans provide services at the highest level. The staff will always help you and meet you halfway. All other telecom operators in Belarus are just nervously smoking on the sidelines. I used all the operators, but I chose A1. I'm waiting for 5G. I wish you only success, prosperity and excellent customers

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A1

216 reviews