A1

4.1

207 ratings

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Юлия К.

Level 4 Local Expert

It's the ugliest A1 ward I've ever visited. every time I come in, I sit in line for 40 minutes and just leave without being serviced, because 1) a maximum of two employees work with clients at this time, and 1-2 more just stand next to or near the counter and chat, 2) during this long time, the queue usually moves up to 2 people At the same time, employees who serve people also chat, laugh, and get distracted.

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Сергей Сазончик

Level 3 Local Expert

The pleasant staff, however, when ordering a laptop in installments that was not available in this store, told them to wait a week for it to be moved there, and promised to inform them of its arrival. A week later, without receiving any notification, I arrived at the store and it turned out that the laptop had probably arrived a long time ago, and the notification "did not have time to send in a week"

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Николай Яговкин

Level 3 Local Expert

On December 27, I came to clarify what was with my order (I ordered a watch and a new phone for my wife). We consulted you very promptly, and recommended that you edit something in the order. As a result: quickly, efficiently - the wife is satisfied :) Thanks

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Chiluka

Level 2 Local Expert

The other day I visited this communication salon in search of a new phone, and I was very lucky that I dropped in here. I would like to express my great gratitude to the seller Vadim, for the first time I met such a cheerful seller, who also really understands technology! The choice fell on Honor, and I am more than happy with the purchase.

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Natalie

Level 6 Local Expert

Queues are creepy, of course. The consultant guy, instead of selling a specific phone model, began to condemn my choice and persistently persuaded me to buy a phone from another brand with the x2 price tag, without giving any particularly weighty arguments.

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Алевтина Каганович

Level 10 Local Expert

Today I tried to buy headphones in this office! I came, the consultant offered me headphones, I agreed, they gave me a tolonchik, I'm waiting, and then for some reason the consultant suggests writing a number, I say well, he says yes, and now the MAIN focus!!!!!! The price rises from 89 to 112!!!!! Since I am not their subscriber!!!! She came out extremely unhappy!!!! Is it aimed at consumers to buy from you??!! To begin with, teach your employees to at least competently explain all the conditions to customers!!!!! I won't come back and I won't advise you for sure!!!!!

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Андрей Флоров

Level 5 Local Expert

Waiting for an hour, with a queue of 3 people, to solve the problem for two minutes. One glass is put on for an hour to customers, as much as possible. I don't recommend it

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Елена

Level 7 Local Expert

They sold the phone and did not check that it was with another person's account.

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Оля А.

Level 3 Local Expert

I took a phone in installments in this A1 department on October 9, 2024. I would like to express my gratitude to the employees Tatiana and Vadim. Very professional approach to work, attentive, customer-oriented and stress-resistant.

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Лидия М.

Level 5 Local Expert

I came for a small purchase, I waited an hour! There is only one electronic queue, it directs without the subject of the appeal. I went to the consultant, window 4, she sent me to another one, because she can't help me with my question. I had to wait for another specialist to be released. Okay. When I went to pay for the purchase, it turned out that it was to the operator. Then it turned out that you need to take a new queue number, because the consultant has already deleted my queue number from the list! There is only one operator, it takes a long time to service. At my request to return the previous queue number, the sweet girl consultant raised her voice!

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Populime S.

Level 5 Local Expert

Waiting is not the worst thing that can happen to you. The worst part is the consultant, who is not able to properly explain what the problem is. And that's not the worst of it. The worst part is not caring about the client, belittling his mental abilities (because even if you have all the evidence in your hands, you will still be stupid cattle for them) and talking to him in a specific tone (meaning that it is strange and unacceptable for them that you can speak on equal terms). Therefore, thanks A1. Why did we contact your company?..

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Сергей Гусев

Level 17 Local Expert

I had to terminate the contract, it took less than a minute, I specifically timed it, 50 seconds. And I spent more than an hour in the salon itself, 30 minutes of which the girl had lunch. 4 jobs, 1 person actually worked. The service and attitude of the staff is disgusting. Seeing that there are 8 people in line, the employee silently leaves for lunch. Although it is not written about breaks anywhere. And when asked when he will return, they answer in a very rude way that when he eats, then he will return and recommend waiting in silence...

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Olenka T.

Level 3 Local Expert

Hello! Today I visited A1 at the metro station Partizanskaya, there are just no words. Only 2 windows worked, in one they served a man for just an eternity, so even when the other one was free, he also connected to that client, there was a nice girl standing next to him, who was sitting on the phone and enjoying life, seeing me with a child, she came up after a while, but could not help, because she needed access to a computer The question is, why such workers??? But when I called on the phone, they quickly told me everything, thanks to that guy.

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cell

Level 5 Local Expert

I just left this place. Absolutely incompetent employees - you ask them a question, they tell you about the application. Even if I want to disable the services. We switched the mobile connection, a million additional services at once. The three of them are also sitting there laughing at me. I ask everyone who wanted to contact A1 - never contact this office in their life. About the Internet - in the center of Minsk, it constantly drops out on my personal expensive router, which is why I almost lost my job. I have not seen any operator with any disgusting quality of services, service and communication. I demand a refund of the money counted for no one knows what, every month they were withdrawing 30-50 percent more than the tariff. I demand an immediate response.

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полина пряхина

Level 6 Local Expert

In this institution, they tried to assure us that the warranty begins earlier than the date of purchase, although both the legislation and sellers of other a1 confirm that the warranty begins from the date of purchase of the goods. They also do not know the addresses of the service centers themselves (the seller had to specify in a printed spread on the wall), not only do they not know, they also do not update the data, they sent it to an address where this service has not been available for several months, they had to look for themselves. The seller did not know a lot of information, allegedly retreated to a phone conversation to clarify, repeated the same thing many times, but in different formulations. When we tried to explain to her what we required of her, she turned everything upside down, gave completely different information and always rolled her eyes.

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Алексей

Level 7 Local Expert

Of the 4 operators, 2 are working, a queue is formed for 30 minutes, 2 operators are working and 2 are sitting idle

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Richard Carlin

Level 10 Local Expert

the room itself is perfectly equipped, long queues, even though there are five ticket offices. staff service is not about anything at all, instead of explaining the reason, they give an answer with rolling their eyes and ask to leave.

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777 777

Level 7 Local Expert

Very slow maintenance (((( There are a lot of staff , but only one specialist works

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Дима Московский

Level 2 Local Expert

The waiting time is endless, the workers just stand there and don't want to work (serve) the customers

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Вероника Осипчик

Level 9 Local Expert

It's a terrible place, why an electronic queue if you had to sit for 40 minutes. One cash register works, then why do 2 cash registers. I came to buy a trifle, privileges only for those who buy a big purchase.

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Дарья Русак

Level 8 Local Expert

I don't know about other a1 stores, but the consultants here are very cunning. They're trying to sell more expensive phones. Even if you insist that the phone is not for your own needs, they are still on their wave. They say that the phone we chose is terrible, that there are no other colors, although at the checkout (the seller already offers you different colors. It's okay when you're young and you understand it, but they also do it with grandmothers who don't understand anything about it, and take what they are advised, although it may turn out to be some kind of

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Игорь С.

Level 5 Local Expert

I am not satisfied with the work of the specialist. I wanted to pause the home Internet and transfer the number to a cheaper operator. I was convinced that it is beneficial to leave the number on the A1 network. After leaving the Republic of Belarus, I try to pause the home Internet - I get an error. It is impossible to take advantage of the pause while there are special offers for mobile communication. The consultant assured me that this could be done. As a result, I get a 30p monthly subscription fee.

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Александр Д.

Level 7 Local Expert

Nice salon, close to public transport. The queue for coupons, the service is fast, we were helped to restore the SIM card, quickly, promptly.

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Сергей Янкович

Level 5 Local Expert

Competent staff.. I thought about switching to another operator - they made an offer, which I couldn't refuse) as a result, we kept the subscriber and a good impression of the operator.

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Oleg

Level 15 Local Expert

The communication salon itself is quite normal, I visited a couple of days ago and only in order to disconnect from the A-1, the connection is bad, even nothing to do with Welcome, it was really a real," Welcome " connection, now 👎

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Госпожа Анна

Level 11 Local Expert

The disgusting organization of the queue, or rather, it does not exist at all. You need to take a queue to several specialists at once (so that no one slips ahead of you); Who, in turn, are not all in their places (07/20/2021 approximately at 14:00 h). Unskilled, very slow, not tactful (girl). They do not know the product line and characteristics to compare two tablets, even using the database in the computer. They don't know how to accept the equipment and terminate the contract. They didn't pay any attention to the gang of uncultured "customers" who tried to replenish the balance in the vending machine, shouting obscenities in the presence of schoolchildren. There is absolutely not enough electronic queue.

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Dzianis D.

Level 2 Local Expert

Queues for 2 hours are not at rush hour. They don't know how to glue films on a phone normally.

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Вероника

Level 12 Local Expert

Excellent A1 service center. For many years I have been contacting only here, they have always solved and are solving the questions that arise for me. This time I went there to buy a new phone. The consultants are beyond praise! They told me everything, showed me everything, answered all my questions, told me about the pros and cons of a particular phone. And Igor's consultant is generally beyond praise! The man really loves his job and tries to help clients. So he helped me transfer all the data from the old phone to the new one, without any questions! Such employees are the face of the company!

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Stepan Nevzorov

Level 14 Local Expert

It smells like SWEAT inside!!!, The sellers refused to show the phone of the desired color, not wanting to violate the factory packaging, but even the phone of a different color from the showcase was discharged and they could not turn it on with charging in 10 minutes. In another office, everything was shown without problems. Here, the seller refers to the fact that "he knows better", and not to the rules or laws, well, they bought the phone elsewhere. I recommend passing by!

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Глеб Горовой

Level 6 Local Expert

The service speed wants the best, it's easy to lose an hour

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Алексей Викторович

Level 11 Local Expert

An absolutely incompetent employee has been caught, prepare the staff more carefully! I went to the salon at 80 Rokossovsky-they did everything right there.

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Игорь

Level 4 Local Expert

The department at 56 Partizansky Ave., very competent staff, a guy with a tattoo on his neck (forgot to look at the name), generally well done, they changed the prefix from "voca". He explained everything, was polite, and went to a meeting.managers-appreciate such employees, they are the face of the company!!!!!06.02.2022.

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Екатерина Шыкер

Level 9 Local Expert

I like it, everything is fast, clear, you get answers to all questions. Only the place is not enough, when there is a crowd of people, then there is.

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Yan S

Level 9 Local Expert

Boorish attitude towards his clients. The employees are completely unskilled, as if they are working for the first day. It is a pity that there are no worthy competitors to the three "leading" operators of the country, to whom most of the customers would gladly switch.

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Катерина Каруна

Level 7 Local Expert

Nice girls to talk to. As guests of Belarus, everything was well explained to us, we were guided by tariffs, and we were helped to choose a connection. They suggested what to see in the city, where to go.

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Владислав Мелешко

Level 5 Local Expert

Nice office. Friendly consultants

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анна к.

Level 3 Local Expert

I had to contact them, they always treated my questions carefully and helped me solve them as soon as possible

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Жанна Симончик

Level 7 Local Expert

There is not enough space. The consultants are good, friendly, and tell you everything. But the queue is always in this center, and it's a long time to wait.

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Никита Полещук

Level 7 Local Expert

A good salon, the choice of phones is excellent, the phones work well and very fast!

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Юрий Миналькин

Level 4 Local Expert

A very polite and professional team. This is the third time I've picked up the phone in this office. People change, but the service remains on top.

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@KROJIK

Level 15 Local Expert

Everything can be done conveniently and quickly, but it is not convenient that there is a common queue for 2 cash desks

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Анастасия В.

Level 8 Local Expert

Very good service. Excellent staff. For all 5 points

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Александр Якубовский

Level 11 Local Expert

I visit the queue for the second time and the second time. One specialist also serves a queue of 5 people

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Сергей Ч.

Level 8 Local Expert

Longoooo! Slowly! Slow down

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Konstantin P.

Level 2 Local Expert

I've been waiting for an hour to buy a powerbank! And not every operator has the right to sell! How is that?! A madhouse!

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Татьяна Стефанович

Level 3 Local Expert

A very long wait in line, more than 50 minutes. There is no ticket vending machine.

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Алексей б

Level 11 Local Expert

Queues. And the operator itself is like a state-owned company. The main thing is the benefit, and the subscriber will not go anywhere

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Никита С

Level 16 Local Expert

Good service

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Виктория Батура

Level 9 Local Expert

attentive staff, everything is fast and correct

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Макс Влад

Level 24 Local Expert

Disgusting service, excessively long service

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A1

75 reviews