A1

4.4

174 ratings

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Виктория Стар

Level 17 Local Expert

I visited the A1 communications salon at 104B Dzerzhinsky Ave. and was absolutely delighted with the service! I would especially like to mention the consultant of the HONOR brand and the customer service manager — the level of professionalism and attentiveness is simply beyond all praise. They helped quickly, clearly and very kindly, answered all questions, suggested optimal solutions and really tried to make the process as comfortable as possible. It is felt that specialists love their work and respect their clients. I definitely recommend this salon — excellent service and pleasant impressions!

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Михаил Х.

Level 10 Local Expert

It's stuffy, there are always a lot of people, there is an electronic queue, but this does not save, 2 managers out of 3 worked and very slowly, to solve the simplest question for 2 minutes you need to wait for everyone who changes tariffs, SIM cards, glues glasses on the phone, etc. for 20 minutes... And yes, my question is not solved by phone or via the app, only by visiting the office.

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Анна М.

Level 5 Local Expert

We went into the salon at 21.50 just to buy a SIM card, there were 2 employees, one of whom was just standing, the second was arranging services for clients They asked the second employee to issue a SIM card, who said: go to the queue, and continued to just stand in the hall. When our turn came (we stood for 20 minutes), it turned out that the payment was either in cash without change or by card, was it really impossible to say this in advance? When asked why the second employee could not issue a SIM card, the answer was silence. In my opinion, everything was done so that we could just leave.

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наталья жицкая

Level 4 Local Expert

Pros: courteous staff, everything is correct and accessible Cons: customer service is very delayed, there are not enough staff, you spend a lot of your free time, you wait in line for hours, while there are a lot of people in a small room. 🤧😷👎

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Евгений Борода

Level 16 Local Expert

I have been using A1 communication since the first day in Belarus. The speed is quite good. I contacted the office a couple of times and they helped me quickly, I am grateful. There were no queues.

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Виктория Задворная

Level 3 Local Expert

great store, nice staff, ready to help. the queues are quite long, but it's understandable – it's a very passable place (there are many residential buildings nearby, dormitories and a business center)

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Kulebyaka

Level 2 Local Expert

We bought the phone in A1, because of the price difference of 100 rubles, but after meeting with the staff, I wanted to go to the 5th element, where the atmosphere is not so oppressive, the staff are more polite, and there is also a cash register and you can safely pay in cash. This could not be done in the same department, which became a rather inconvenient nuance. The smell of alcohol could be heard from the staff and the attitude towards visitors was "fuck off". After the purchase, there was an unpleasant aftertaste.

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sashko

Level 3 Local Expert

I contacted this communication salon on 04/12/2024 to write an application for a refund of an erroneous payment. Valeria helped me figure everything out and arrange everything. Clearly knows and does his job. The money was returned less than a day later, although the refund period is up to 30 days. Thank you very much!

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Pavel Almazov

Level 7 Local Expert

I have been using A1 home Internet for more than a year. Everything is OK with the Internet, it works without problems. I recently connected a TV box. The channels are great, there is always something interesting to watch. But I started writing this review so that the reader would understand who he would be dealing with when he decides to go to office A1. The devil lies in the details. And so, what am I talking about?) The service in the service centers is threefold, the politeness is average, the consultants are more interested in A1 itself than in the client. A1 often does not agree on various little things about the tariff. It looks mean (I'm sorry). You can read the nuances only in a public contract through the website or find out about unpleasant details when the contract is terminated. For example: - If you use the SIM card for less than 120 days, pay 10 rubles extra upon termination of the contract. - Or else, you connected a Wok, you were given a smart set-top box, but at home you find that this is the cheapest set-top box on the market, which has neither chromcast/ airplay nor Bluetooth (you can't use a mouse), and there is only enough memory for a TV and a couple of applications. Also, the console is often buggy and throws it out of applications. The remote is just as cheap. To be honest, this prefix really upset me. - You need to pay another 15 rubles separately for the movie service, of course no one will tell you about it before connecting) - I was most surprised when I discovered how poorly the mobile Internet works in Minsk. I've always had a better opinion of A1. I didn't walk away from a competitor because of this. - Or so, we connected the Mega Max tariff, where the SIM card was included in the price with the "no limit 2.0" tariff, You should have seen my hysterical laughter when it turned out that it was forbidden to distribute the Internet from this SIM card, and if you want such a function, pay another 20 rubles (well, you understand). We could at least include 5 gigs in the tariff for distribution. Sometimes, indeed, you need to distribute it to a tablet or laptop a couple of times a month. Therefore, the Internet and woku-TV(channels) I recommend it. The rest is from A1, requires verification. Be careful, this is not the company that will tell you everything transparently. Read everything that is written in small print.

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Roman Akulov

Level 18 Local Expert

A1 turned into a horror, Well, respect ruled, and now I can't get through, service is zero , Internet is 2, communication is 3 , customer support is zero, employees in the field constantly make mistakes in documents, and they don't even have the opportunity to read documents on a tablet, and they don't expect to. It is better to choose another operator and a place of service!!!

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Марина Лысова

Level 7 Local Expert

I bought a phone, I was very satisfied with the installment plan. They helped me decide on the model, told me about the pros and cons. Due to my age, it was difficult for me to figure out how to transfer data from the old one myself, so the young man helped me transfer all my social networks to the new one! Thank him very much. You guys are doing great! For a new phone, just come to you. 🥰❤️

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yuio chm

Level 11 Local Expert

It couldn't be worse! Maximum staff for the sale of protective films on the phone! They came to buy an iphone: with a haughty look, the seller informs that apple's policy is not to open the box with the phone before the sale! How do I get in touch with a model???? Or buy a phone visually by looking at the box? Why are there no demo models??? They sent me to the 5th element to look at the iphone without the box, and thus allowed another store to earn money. Sales department urgently for advanced training courses

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Павел Лапутин

Level 10 Local Expert

Very long service time. Specialists are not confused by the number of people waiting in line, they are doing other things.

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Алла Маг

Level 8 Local Expert

A huge disadvantage is the service. There are always queues. In the output. one girl worked, who both designed and explained the characteristics of the phones. If the salon cannot cope with the influx of customers, increase the number of employees.

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Игорь Шарыхин

Level 10 Local Expert

The queue comes up quickly, if there are not many people, the staff is ready to help with any difficulty

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Иван

Level 8 Local Expert

Hire an employee to the workplace instead of the guy who gives the grandmothers an overdraft in installments. 3 people in line, waited an hour

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Святослав Владимирович

Level 3 Local Expert

Out of 4-5 employees, only 1 works, to whom all clients are sent, and even that one with a boorish attitude. We wanted to connect esim, but failed. They discouraged any desire to contact Derzhinsky in the future

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Yakima

Level 6 Local Expert

keep in mind THE WAITING TIME IS MORE THAN 50 MINUTES , it's a pity you can't give 0 stars. for such a populated area, there is one small A1 with two consultants

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Владимир Ш.

Level 2 Local Expert

The slowest branch of Minsk. 3 jobs are always no more than 2. Now there are generally 1n people. At the moment, I have been standing in line for about 20 minutes, still serving the 1st person.

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Pavel Shantyr

Level 6 Local Expert

The girl consulted quite professionally on the tariffs of interest. There is only one question left, is it really impossible to do this without paying when switching to a social tariff, and not pay as when changing another tariff? In a socially oriented state, it would be possible to do this for free, but this is a question for the A1 leadership. And one more question for the management, previously it was possible to sit on a chair while communicating with A1 representatives, now they have made some kind of rostrum from the USSR where you are applying for documents standing, and A1 representative is sitting on this pedestal at this time. This is probably some kind of new etiquette that will soon be expected in other organizations.

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оксана змушко

Level 7 Local Expert

In principle, I like A1, it is a high level of service, a very convenient personal account, a virtual card, etc., as for this office, everything is also at a high level here. You can pay for communication services, there are also two cash machines, as a rule, three specialists work, although the room is very small.

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Сергей Киреев

Level 7 Local Expert

I liked the professional advice and service! They explained everything competently and helped with choosing the best mobile phone model.

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Level 24 Local Expert

Very helpful staff, thanks a lot for their help.

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478797 Прудиус

Level 3 Local Expert

Customer service by two incompetent cashiers, 2 people passed in 45 minutes.An ill-conceived system of coupons for the queue. A queue of five people initially. We had to wait an hour and twenty minutes for the currency exchange, because those who came later came on coupons and were served earlier on other issues. As a result, a lot of time and nerves were lost. I will not apply to this bank anymore.

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Софья

Level 2 Local Expert

The best salon!!! And the consultants are generally excellent! The service is top notch!!!!!!!

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Александр Белый

Level 6 Local Expert

A small and very uncomfortable room. Two jobs and a very long queue. During peak attendance, it is more likely to get to other centers and get a service in them. I understand that A1 wanted to keep its corporate center in this place and went to move it and significantly worsen the conditions of its placement. What should I do if the owner of the Tivoli and Titan buildings has made a choice in favor of the anchor tenant Epam. But A1 must also respect himself. Next to Titan, there are many building owners who will accept it with pleasure.

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Владислав С.

Level 4 Local Expert

The queue is slow, only 2 specialists are working, well, not very

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Виктория Иванова

Level 8 Local Expert

The guys are doing well, coping with the influx at the highest level. Even with retired people, they are polite and explain everything that they leave with a smile.

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Анастасия Шумак

Level 4 Local Expert

There was only one manager working during rush hour. There are no benches , it 's stuffy

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Юрий Курилин

Level 6 Local Expert

The center does not work here!!There are no signs, nothing, I came from far away, I couldn't get through to them (I waited 16 minutes on the line), I ran all around - there is no A1 here!Repairs, workers, but it's not written anywhere, everything is open on their website and works until 21 o'clock, yeah.

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Любовь К.

Level 4 Local Expert

Convenient location, you can enter from the street, and there is an entrance in the business center itself. Time-based service as in most A1 salons

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Игорь Зусько

Level 7 Local Expert

I came to reconnect. Everything was carefully told and connected culturally. DYAKUI 💐🙂🇧🇾

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Максим Дрозд

Level 8 Local Expert

The salon itself is normal, the consultants are responsive, they help in any way they can. But here is a technical problem that they have hanging and how it is not solved, prevents the operation of the mobile Internet and the money for the tariff in the air.

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TASHA

Level 9 Local Expert

Recently moved in ...we applied once - very cultured and patient guys are working, left a pleasant impression

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Рускіх Ніна

Level 9 Local Expert

A very small through room, there is no ramp at the entrance from the street side, and you will not immediately find the entrance from the shopping center. The service is normal, but more in the interests of the company, not the client

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Владимир Руденков

Level 7 Local Expert

A good, businesslike environment. Qualified specialists always solve any problems.

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andrey-zlot

Level 17 Local Expert

I've been there twice. A small A1 office. Friendly staff. Small queues. But they were 100% consulted. Like it. I'll come back. You can touch the flagships with your hands.)))

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Kiberpank

Level 18 Local Expert

There are queues in the salon, there is a children's corner, a place to charge phones.

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Надежда

Level 17 Local Expert

I bought a SIM card for myself, as a tourist, the girl advised me, helped me insert the SIM card into the phone. The payment from the card was made without any problems

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Павел Котов

Level 2 Local Expert

Slow ones

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Куксачев Н.

Level 7 Local Expert

It would be possible to splurge on an electronic queue.

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Сергей Гулевич

Level 6 Local Expert

I've been there many times. I always solved all the issues quickly.

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Ivan Ivanov

Level 2 Local Expert

Work with the staff

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Алексей Савич

Level 11 Local Expert

I have been using the services for more than fifteen years. The quality of communication and Internet are decent. The coverage is the largest.

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Олег Бурков

Level 7 Local Expert

No one works, they're rude! And they call each other names

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Вадим Грищенко

Level 16 Local Expert

Polite staff. Neat and convenient.

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Николай Змачинский

Level 10 Local Expert

Specialists know their responsibilities and competence.

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Игорь Ч.

Level 8 Local Expert

Extremely technically unprofessional staff. Something is getting worse the further it gets.

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Виталий

Level 10 Local Expert

Alas for me, there is no connection 50 km from Minsk. It is necessary to climb onto the roof of the cottage and raise the mobile phone on a pole. MTS solved all the problems. (Not advertising)!!!

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Anya Odinets

Level 6 Local Expert

Great prices

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A1

58 reviews