A1

4.0

171 rating

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Михаил Зеленецкий

Level 3 Local Expert

We bought 2 phones for ourselves and my spouse, thank you for the quality work of Ernest the consultant, recommended, helped, explained everything, and spent more than an hour of his time! If it wasn't for him, they would have bought nonsense, but thanks to his professionalism, they bought more expensive and were satisfied! The purchase was 3000 rubles) there would be more such employees

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Dzhina

Level 5 Local Expert

I want to leave a review to consultant Ivan! A pleasant approach to all customers, a clear knowledge of the characteristics of phones and assistance in comparing different phone models according to specific characteristics. It was a pleasure to purchase the phone and related products. Another film was glued perfectly. In general, if consultants are like this everywhere, it will be great! Thank you!)

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Фелиция

Level 4 Local Expert

I purchased an apple lighting 16.12 cable, I consider the product to be unoriginal, of inadequate quality. There is no serial number on the box, the packaging itself does not open along the line like the original, there is just a sticker stuck there. The next day I came to return the product, the girl refused to return it, saying that it was technically difficult equipment, to my question, where is the serial number? The girl pointed to the barcode of the product, saying that it was a serial number.… The seller did not notify at the time of purchase that the product could not be exchanged or returned. Employees perform their duties incorrectly and mislead. I demand to return the goods and receive the money back!

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Наталья Лисова

Level 4 Local Expert

I will write a little bit about the employee Angelina. A pleasant girl, tells everything to the point and clearly,answers all questions, even the stupidest ones) thank you very much for such a pleasant service. I wish there were more such employees and the mood would always be great))

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Илья К.

Level 3 Local Expert

One of the most disgusting departments, I often see that only one person works. The second person can accept one ticket, and then start walking around and find out what exactly can help. I don't quite understand the logic behind this if there is an electronic queue. Also, if something can help, then why are other coupons waiting in line anyway, even though people arrived much earlier? There was a case when I came for a service, but they didn't call me (for example, there was a 60 number), but people who came later (63, etc.). As I understand it, if a person wants to purchase a phone, they are served out of turn, which makes no sense in an electronic queue. As a result, it takes 20-30 minutes to apply for a service that takes 1 minute.

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Kalina Chernaya

Level 5 Local Expert

I came from the other end of the city to buy equipment. With a large flow of people, only two specialists work, and the queue moves very slowly. After waiting in line for an hour, I found out that it was not possible to make a payment using Appl pay. I found out only because I decided to ask myself, there was no information on the limitation of payment methods. In the 21st century, when technology is developing in full swing and payments are made via phone, watches, rings, and virtual cards, not everyone has a physical card, let alone cash, so informing the customer in advance about possible and impossible payment methods is one of the criteria for (poor)quality service. 2.5 hours of wasted time.

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Михаил Прокошин

Level 7 Local Expert

The service is at the proper level. 05/09/2025 4 employees worked: 2 consultants in the hall, 2 operators. The length of the queue is justifiably determined by the volume of work performed. No negativity was detected during the visit and communication.

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Марина Саранцева

Level 3 Local Expert

Hello, I want to leave a review about the sales manager Angelina, who worked on 04/08/25 at 17.00, the girl helped solve all my problems with my daughter, and with her Galina, but at first Angelina, there are very few such responsive people now.Thank you guys so much, I wish you career growth and development.

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Анастасия Зарецкая

Level 7 Local Expert

I have never seen such sellers, so to spoil the feeling of buying, you need to try to communicate on "you" to insult the choice of the buyer, not to let you buy what you want and offer Chinese consumer goods, while standing over your soul and continuing to spoil the joy of choice with your pressure. After leaving the store, it felt like you were doused from a bucket. I regret that I went to this department. I will never come back here for the phone again.

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Артур Щедрин

Level 3 Local Expert

Terrible service, they came to buy a phone, stood at the window for about 10 minutes, no one came up, we had to look for a consultant girl ourselves, and they just wanted to force us to buy a Samsung, after we refused, she left us alone and our whole family has been on a1 for more than 10 years!!!

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Евгений Х.

Level 4 Local Expert

I took the ticket and stood 189 in the queue, and after 188 the client was immediately called 190-moreover, I think that the consultant at the 3rd counter is not working on my issue, but all the other employees also started calling further in turn, ignoring the coupon.

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a.v.urbanovich

Level 6 Local Expert

Rude service. Incompetent employees. They answer questions with a grin and insolence. In other respects, what kind of operator is this and the staff. Communication and Internet are terrible, what to expect from the staff.

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Victoria

Level 11 Local Expert

5 employees: 2 working, 3 standing idle We asked the consultant a question about the application and the availability of modem mode. We were sent to a specialist, who also started looking in the application for what the consultant could do. 35 minutes of waiting and the issue was not resolved, they said "change the SIM card"

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Виктор Ш.

Level 4 Local Expert

Many thanks to the staff of this store for the high professionalism achieved in the field of service! I would especially mention Anna Lyagushevich! Thanks to her, I stayed with the A-1 company!

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Денис ВВВ

Level 8 Local Expert

Lack of customer-oriented service and individual employee's interest in their work. Dantsevich I. I. On August 22, at my request, I issued two SIM cards for the Compact tariff, opened one for a Compact, the second for a DriveAnlim, which I found out only at home in my Personal Account. Well, it happens - the human factor, I made a mistake. Further: Communication with the support service operator did not yield results. They told me to wait up to 30 days while the proceedings with the staff of this office were underway. I had to visit the office again. Make an appeal to change the tariff plan for free. There was no apology from A1 representatives, no recalculation of the mistakenly written-off funds. The communication of Dantsevich's employee is boorishly arrogant. That's 1 star for it.

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Олег

Level 5 Local Expert

I was here on 11/29/2025 at 14:55, there were 22 people in line and one working operator, 1 person served in 20 minutes. Bullying.

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sergoo0007

Level 12 Local Expert

A normal magician, but one specialist is serving, and two more are just hanging out, waiting in line for a long time.

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Павел Будько

Level 6 Local Expert

I came to pick up the case that I ordered in advance, on a weekday at 3 p.m. I sat in line for 40 minutes and also served the client who was on arrival, without waiting for his turn he left, very slowly!

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Aliaksei

Level 6 Local Expert

I placed an order for the product in installments, the operator said that the installment plan was available to me and that I could already go with the product to this point, it was in stock. I arrive, and the operator says that the installment plan for the full amount is not available to me. Has left. I called a1 back and the next day I calmly picked up the headphones in installments at another a1 salon. I still didn't understand what the problem was, but the sediment remained.

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Валерий

Level 7 Local Expert

It's a small room, there are always a lot of people (some have to stand outside the pavilion), and a maximum of two out of three jobs are working. The waiting time is long.

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Сергей Левченко

Level 7 Local Expert

A good place, friendly staff, the choice of gadgets of the main brands is not very wide, but there is. There is a discount system for A1 subscribers, you can also apply in installments or on credit (you need to have a passport). However, there are long queues on weekends and holidays. So, if you have looked at the product, then immediately reserve it, or while you are standing in line, they will sort it out, because there are three cash desks in this department, and the number of gadgets is small, it happens that only on the showcase, this is me from my experience)).

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Анатольевич

Level 10 Local Expert

The specialist who works, it's a pity he didn't look at his full name, is not competent, gives incorrect information and is misleading.I wanted to connect the "Fidget" tariff to the child, I was told that it could not be connected, only "Drive 5" (the same thing was said to the man in front of me).In the evening, calling the call center, the operator told me that the "Fidget" tariff can be freely connected!In general, the service, services, staff and quality of communication, unfortunately, after Wellcom became A1, fell to the level and continue to fall!

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Иван Козловский

Level 3 Local Expert

They are very slow to serve and there are always a lot of people, and instead of three maintenance staff, there is always one.

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Наталья б.

Level 4 Local Expert

There are huge queues and very long waiting times. It will take more than half an hour to pick up an order from an online store. And this is at best on a weekday afternoon!!! The staff is very polite and pleasant to talk to)

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Алиса Гуц

Level 4 Local Expert

Incompetent employees who can't really explain anything about the issue, the feeling that they are working ‘according to the script’It's easier to change the operator than to try to find out the answer to my question.

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Alеx V

Level 9 Local Expert

Not a normal company. There were 2 numbers in the A1 application, one flew off after the update. I had to register again.

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Артур

Level 4 Local Expert

The service is catastrophically slow, the average waiting time in the queue is 40-50 minutes.

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Вероника

Level 3 Local Expert

It's not worse! Do not contact this provider, you will regret it! When it comes to questions, you can't find them, you can't get through. I've been calling for 40 minutes for 4 days, calls don't come up! There are no office phones, everything is in a single system that cannot be reached. 2 years turned into real torment. They are literally ROBBING time! When I wanted to turn off the Internet, an error occurred when entering the office, etc. everything so that you do not disconnect longer

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Настя Б.

Level 4 Local Expert

The consultant's boorish attitude Disrespect for the buyer's choice, trying to cram in what you don't want to take when you've already come for a specific phone model. The consultant's ignorance about the availability of goods in this store

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Валентин. Е.

Level 11 Local Expert

If you want to spend your time and come out feeling like you've been done a big favor, this is the place for you.

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Денис Слепченко

Level 7 Local Expert

Polite staff. There are professionals who can help with issues related to mobile communications and home Internet. A good selection of phones.

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Егор Ларин

Level 4 Local Expert

queues require a passport for routine purchases , the room is cramped and stuffy

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елена жизневская

Level 2 Local Expert

The service is zero, there is no separation of the queue at the cashier and the consultant, my turn came up twice, I'm already talking, the consultant will put the client in the cashier, why?If the customer is already being served, how many times do you need to stand in this queue??? The cashier throws up his hands , the woman screams that her turn is complete chaos However, as always in this network

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Павел Крижановский

Level 2 Local Expert

A very long wait, actually. There are 2 windows, they issue loans for vacuum cleaners. We are standing 40, my socks started to stink!, why is there no air conditioning

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Anonymous review

On the recommendation of friends, I decided to change the provider. Attention fell on the sentence "a1". The connection to the home Internet was not set. I have never had such an apotheosis with any provider when connecting. The master refused to connect me, because I DID NOT PROVIDE ACCESS to the lower floors (I live on the 8th). In my opinion, my responsibility is to be present at home at the time of the master's arrival and provide access to the apartment, and the decision is made. The issues with the neighbors living below are the responsibility of the master. When faced with the difficulties of the current provider, you want to avoid these difficulties when changing. Apparently not with this provider (I added a star only for efficiency).

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Саша Белов

Level 7 Local Expert

There are 30 people in the queue, and 1 salesman is working, you're doing great!

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Lexi Temnova

Level 3 Local Expert

Terrible queues and rude lying representatives of brands

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Илья М.

Level 5 Local Expert

Disgusting compartment, very long service

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Анастасия Петрова

Level 4 Local Expert

Terrible service at this branch. There are 3 cash desks, and only one works, despite the fact that there are people in the workplace. Moreover, the service is also slow. And the queue is big!

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дарья михневич

Level 5 Local Expert

Disgusting service also for a very very long time , with boorish notes

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IrishAle5

Level 7 Local Expert

The queue is a kilometer long, the staff work very slowly

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Бычков М.

Level 9 Local Expert

Constant queues, slow service.

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виктор левочков

Level 2 Local Expert

I asked for help today. I met the full understanding of the staff, solved the problem 100%. I am completely satisfied with the quality of service. Thank you very much.

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Максим

Level 19 Local Expert

Small area, frequent queues, but... 5 stars for the fact that this A1 item is in this mall, it's better than it wouldn't be here). I periodically buy phones in the A1 online store, I use this item as a pick-up point.

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Николай Просто

Level 18 Local Expert

Polite staff. You can always pay for communication services without queues. Clear

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Юрка Нн

Level 11 Local Expert

The service is terrible, the attitude towards the client is like "I'm here"... I came to buy two phones and they didn't even give me a bag, boxes in my hands, documents in my teeth and they were corrected... I don't want to go in there anymore...

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Михаил Махов

Level 2 Local Expert

It's terrible, waiting 2 hours to issue cards, make electronic queues, and make all 3 windows work

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Дарья Осюшкина

Level 5 Local Expert

Fast service, good advice, good product range.

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Максим К.

Level 4 Local Expert

Long queues. The staff is working very slowly.

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Александр Антипов

Level 5 Local Expert

Excellent service

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A1

73 reviews