A1

3.9

165 ratings

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Варвара С.

Level 2 Local Expert

We visited this department today. First of all, two of the three employees did not consider it necessary to offer help until people began to approach themselves, although they could not help in any way, as it turned out. There is one girl who works, but the queue has not forced her to speed up and reduce the number of conversations with clients that are not substantive. An hour of empty life

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Alla Ivanova

Level 5 Local Expert

Today we were at the A1 office located in Dana. Of course, the room is small. Visitors A lot. Queues. It is ok. We were after 17 o'clock. Very professional and friendly guys are consultants. Alexander worked with us, we are very grateful to him for his kind attitude, explained everything in detail about the existing problem, explained in detail the choice of buying a phone, connection, networks. In general, many thanks to Alexander. The employee at the checkout is also grateful for the attitude and professionalism (the workplace is right at the service door). We wish A1 management to appreciate such employees!

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Светлана Д.

Level 5 Local Expert

The operators work professionally, and issues are resolved as quickly as possible. But in such a crowded place , the room is very small , so the queues are long . At the same time , there is nowhere to sit , just a tiny ottoman at the entrance . And if an elderly person, then he simply will not be able to stand on his feet while waiting for such a long time. But there are long stands with phone cases on the left and right sides . I'm not sure if this is preferable to the comfort of people . Such retail is appropriate in larger offices, in my opinion.

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Вадим Заборонок

Level 2 Local Expert

The service is disgusting, the employees themselves mess up, and then you go to them a hundred times, they can't solve the problem over the phone. As I was told in technical support, come to A1 only they will help there, I stood in line for 30 minutes and went home, the issue was not resolved. These are the employees in A1 at 11 Peter Mstislavets Street.

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Anton S

Level 10 Local Expert

I made an order. No one called back, and no one was able to confirm the showcase sample or the sealed one. Without any connection, the order was canceled, and the product became available again, only more expensive. If you want problems and wasted time, go here.

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Александрина Полянских

Level 4 Local Expert

There's a long queue. When asked to repeat something, or when they didn't understand what they were saying, they responded passively and aggressively. We answered all the questions, thank you, but you don't have to answer like that. Anna Kostyukovich served.

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Ева Минич

Level 5 Local Expert

It's just awful! There are three jobs, but only one employee works. And it's in a huge mall on a Friday night. The waiting time is at least an hour. And that's if you're lucky. And so it is constantly. An employee, it feels like she hates her job and does everything deliberately slowly. I don't want to come here again.…

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Максим Новиков

Level 5 Local Expert

Many thanks to consultant Alexander for his help. I oriented myself according to the right phone model, found it in the right color and was there during the entire purchase process, I wish there were more such workers!

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Наталья Зайцева

Level 2 Local Expert

Incompetent employees! I contacted the A1 office at Dana Mall about an erroneous payment. The young employee allegedly issued a refund. As a result, a week has passed, and no money has been returned. We need to go to the office again - waste time and money on the trip! I am very angry!

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Gashish

Level 7 Local Expert

The service is fast, and employees try to pass the waiting time for customers as much as possible. As if we need more specialists;)

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Алеся Курносова

Level 3 Local Expert

It's terrible, they barely work. They make out the purchase of phones for 40 minutes. The queue is huge, and the employee is just standing there doing nothing. That's sitting for an hour and a half, it's beyond arrogance

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Станислав Р.

Level 3 Local Expert

Why are there 4 consultants in the store who can't tell you in 20 minutes of standing in line that you need to take a ticket like in a hospital? At least print out a piece of paper where it will be written.

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Дусья Маркевич

Level 3 Local Expert

It's just awful!!!! There are 4 people in the hall, there is no benefit, it is stuffy, the queues are long, the specialists are sluggish, the staff work is disgusting!!!!! it is unclear how the terminal distributes the queue!!! I do not recommend visiting this place - 100 is your rating

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Тыковка

Level 8 Local Expert

A disgusting operator with equally disgusting employees (this applies to points of sale, specifically in the dana mall and operators on the phone). Firstly, the paid service was activated immediately the next day after the mobile connection was connected. They confirmed on the phone that the service was connected by me. Or rather, a 10-year-old son who uses this SIM card. A son! With a phone that has a restriction on visiting third-party sites)) right now I was trying to disconnect from my mobile connection - and the number where the tariff plan is for 0 rubles (included in the package of home Internet and TV) is IN the RED BY 10p!)) and they can't really explain where the minus comes from, allegedly it has been dragging on since January!) Anyway, paying for a tariff plan over 40p without a conditional subscription fee is the height of arrogance.

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Regina Phalange

Level 8 Local Expert

Terribly slow service. There are 3 employees in the hall, working at the cash register 1. The rest of us don't really care what happens to customers. As a result, the queue is crowded.

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Kristinka M.

Level 5 Local Expert

We took the phone in this salon, the phone is still under warranty... Having asked for help, they offered to wait 2 hours. Each of us apparently has extra time to ride several times. The attitude towards their customers is terrible!

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Ксения

Level 4 Local Expert

the service is fast, the staff tries to pass the waiting time as much as possible. Special thanks to Artyom, for a good explanation and prompt work;) there were no problems or questions after the consultation)

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Янина П.

Level 3 Local Expert

Endless queues on weekdays and weekends. Please put at least ottomans for people.

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Павел Алехнович

Level 10 Local Expert

What is the connection between this and the service . For a shopping mall of this scale, 1 operating window is just a laugh.

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Наталия Галушко

Level 2 Local Expert

Thanks to Lagut George, a helpful consultant, thank you for his help, we are very grateful to him, you will have more such staff.

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Людмила С.

Level 8 Local Expert

We stand in line, we stand for a long time, but there are no employees. The staff of the hall does not react much to the gathered crowd. Perhaps hiring an operating officer will solve the problem... But this is not accurate

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Фио

Level 13 Local Expert

Terrible attitude towards customers. The young man just laughed at me. Not a reputable A1 company, you just wipe your feet about your customers. The service is terrible. It is simply not correct to treat clients with 23 years of experience in this way. You're just sliding into "zero"

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cause4concern

Level 9 Local Expert

Of the three employees responsible for direct work with clients, one is working, which is why such a long queue is accumulating. But there are two bored consultants on telephones and other hardware in the hall. Brilliant! Units are a lot for you…

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Егор Гонзо

Level 12 Local Expert

super slow, 2 employees at lunch, one girl barely serves the soul in the body. 3 people in a queue - half an hour of waiting. then the men came out from lunch, as many as 3 of them, only one wanted to work, the other two were hanging around for show

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Феликс Ц.

Level 3 Local Expert

The most disgusting cameraman I've ever met!!! You will be disconnected, and not only outgoing, but also sooo.. incoming, already 2-3 days after the end of the balance! No one will be able to reach you! And if you are ill, and if you are out of town and did not have time to replenish?? Greetings from the states, where no one will touch you for 2 months if there is a debt, and only then they will file a lawsuit.. ___ A store that positions itself as working for cash, tell me how to pay 29.99 for the tariff if I have 100 rubles? But in any case, go change it at the checkout.. joke, or transfer the entire amount to us. Because we don't give out change! It would be nice to put your head against the wall to the genius of this innovation! ____ If you want to check the balance without downloading an imposed application, clogging your phone with unnecessary spam from all the cracks, you will not do this, * 100# does not work, only the application. Thank you***** for choosing! Bahnuka, I will give you a review of my 6. 300,000 channel audience. So that you would feel the inconvenience in monetary terms that you create for people! All the bad things!

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Денис Т.

Level 4 Local Expert

Good service, courteous staff! The guy from the 1st workplace had a great consultation on 18.09.25!

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Инна П.

Level 6 Local Expert

It's the worst service I've ever seen. The employees are ill-mannered and incompetent....

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просто крутой челик

Level 18 Local Expert

Wonderful store, clean, courteous staff

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Еропкин Сергей

Level 9 Local Expert

Queues, no place to sit. One operator works, the rest look at people and go out for a smoke or shopping.

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Anastasiya Y.

Level 7 Local Expert

A long queue, which is served very slowly by only one consultant ... I can't get in for the third day :))

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Алексей

Level 5 Local Expert

It's terribly stuffy in the office, plus slow employees who can't hear what they're being told. When selling, I focused on what I wanted to buy three times and only heard it the fourth time.

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Василий Синяк

Level 6 Local Expert

Terrible department, 30 people queuing, one operator working, 40 minutes serving three people

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Мария Б.

Level 3 Local Expert

Terribly

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Любовь Матюхина

Level 4 Local Expert

Convenient location for me. Everything is fine, but it's a pity that you can't hand over the phone under warranty in this salon.

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Елена Гречко

Level 8 Local Expert

Many thanks to the salon staff for their help. We helped set up a new phone.

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Владимир Городко

Level 5 Local Expert

All right

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Светлана Недведь

Level 9 Local Expert

There is a constant slow queue, it is always very stuffy!!!

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Соня К.

Level 4 Local Expert

Constantly queuing, for a very long time, do something about it....

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Алексей Трухан

Level 3 Local Expert

The staff doesn't know how to work. Everyone is rude.

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Андрей Ермачёнок

Level 16 Local Expert

Excellent staff, very polite. I am always satisfied with the consultation with each request. A good choice. Great location. Near the Vostok metro station. In the Dana Mall shopping center, ground floor.

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Инкогнито 5453

Level 11 Local Expert

So-so, the staff is not very good.There are enough goods

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Виталий Кулагин

Level 19 Local Expert

I liked everything. Well done

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Yollu Karsu

Level 4 Local Expert

Someday there will be more than one operator at this point, with all the traffic, then I will add stars.

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O.Z.

Level 3 Local Expert

I didn't like the service, I came to buy a Samsung Galaxy Watch4, ignored by a specialist, was not interested in selling, took me to the showcase and returned to my chair, left me as a customer without attention, and the answer "like these" is also so-so.. I also want to express my indignation separately, in order to purchase a watch, you need an original passport! I don't carry my passport with me. It's sad, we lost a customer, and eventually bought it at the same price in the same shopping center in another store, with an official warranty.

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muri chan

Level 5 Local Expert

They yelled, Instead of saying, humanly, that they can't do anything here, such a system, they yelled and were rude

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Полина

Level 10 Local Expert

The most disgusting service Anastasia Shcherbova Kupriyanova Yana Real boors who act like I went to their house! Yana Kupriyanova has a pen on her desk with the inscription "ALLERGY TO STUPID PEOPLE" and this person works with clients. 👏🏼👏🏼👏🏼👏🏼👏🏼 the girl who works at the big macbook sits in telegram and plays solitaire. If you ask for help, the answer is: type your last name yourself, take your passport. Together, "please have your passport" and "tell me your last name" It feels like they've been doused with slops after such a conversation. The only adequate employee of the salon is the guy who helped with the choice of equipment. Teach people the SERVICE already!!!! And don't hire people who hate this job. I hope these people will never work in the service sector again

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Мария Ермак

Level 4 Local Expert

Great guys are working, good luck!

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Валерия Куницкая

Level 10 Local Expert

Good service, I come in as close to home. You can pay for services on the spot in the information kiosk

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Мой повелитель

Level 10 Local Expert

good service, attentive staff, almost no queues

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Roma Sorokin

Level 10 Local Expert

Relative to other a1 communication salons, this one is the worst of all

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A1

61 review