A1

4.5

1279 ratings

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Oren Azoulay

Level 17 Local Expert

Good service

Maxim. M.

Level 3 Local Expert

If you are going to buy something, be prepared that they will feed you with promises to deliver/call you back, they will send you an SMS that they will definitely contact you and that's it. It's better to order the product from someone else right away, because not only will you not receive it on time, but it's not a fact that you will receive anything at all, except a promise to call back.

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Lion Wild

Level 12 Local Expert

Disgusting attitude towards customers. When connecting to the home Internet and television, Wok was given a Redbox set-top box. To date, this equipment is obsolete, it is impossible to use third-party applications, and one set-top box has been replaced because it simply failed. Streaming videos while watching movies, youtube, etc. is constantly slowing down. I asked how to exchange the old set-top box for newer equipment, to which I received the answer: "the set-top box is only for watching audio, and if you also want to use third-party services, then buy new equipment from us." Actually, that's why I left Beltelecom at the time and came to you-this is a fairly high quality of A1 services at that time... Now A1 doesn't give a damn about the attitude, the main thing is to pay the money.

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Валерия Демиденко

Level 3 Local Expert

A disgusting department. The queue is more than 10 people, at this time there are only two operators in the hall, who work very slowly and reluctantly. Instead of helping to resolve the issue, the operator offered to buy a new SIM card (I just had to transfer the SIM card from one phone to another, apparently this is too much of an impossible task for this operator). No understanding or respect. I stood in line for 40 minutes, but they didn't solve the question for me, they didn't even try. If you want to waste your time, go here.

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Дмитрий Храпич

Level 4 Local Expert

Unfortunately, my experience with the A1 operator turned out to be extremely negative. To begin with, when a negative balance is formed, services cease to be provided, but the subscription fee continues to accrue. This leads to the accumulation of debts and the accrual of penalties, which creates additional financial difficulties. The contract states that the services are provided on a prepaid basis, but in practice this is not the case. When dealing with claims, the company's employees just shrug and do not offer solutions. Another problem is the constant pop-up windows with requests to connect paid subscriptions. My children have accidentally signed up for these services several times, and when I complained, I was told that I had given my consent. But how can you give consent to something you didn't even know about? It was also difficult to disable these requests, although I never agreed to them. Now I am facing a third wave of negative experiences: operators are calling me and my loved ones with offers to switch to new tariffs, promising better conditions. In fact, the tariffs turn out to be more expensive and less profitable. When I ask questions about this, they tell me that it can't be, and I'm just mistaken. Instead of improving the signal quality and Internet speed, the company prefers to deceive customers. I hope that in the future they will reconsider their policy and start appreciating their subscribers.

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Alex_Can

Level 8 Local Expert

I have been a customer of A1 (formerly velcom) since 2007. I used to like the high quality of their services, but now it seems that the company is no longer striving for development. The connection is deteriorating, despite the claimed coverage. Problems often occur on different devices, and the Internet is almost non-existent in many areas. The company is imposing services, and my attitude towards A1 has become negative.

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Leila 123

Level 2 Local Expert

I came to the A1 department at 119 Dzerzhinsky Street. There is actually one specialist working, Viora is responsible for the sale of phones. It's a long time to wait in Oserk. The bills are checked like in a bank. If you do not have a replacement for bills as a customer, they are sent to an ATM or a bank. It's kind of a horror. The service is slow. I turn to the A1 supervisor. Put at least 2 specialists on this point and teach the staff better.

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Алина

Level 6 Local Expert

I use the Internet at home, everything was normal for my money. until they began to carry out technical work due to which the home Internet is missing for an indefinite amount of time, suddenly and regularly. The husband works at home and has to waste time and nerves waiting for them to turn him on . Solve this question already A1

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Евгений Сундуков

Level 3 Local Expert

After visiting this salon, all desire to deal with A1 disappeared. I came to terminate the contract for the home Internet. There was the next one in line, but after 20 minutes one operator was released and immediately left, after 5-7 minutes he came and sat for 10 minutes, until someone asked without waiting in line and you know, the operator took him. I sat with the man for 10-15 minutes and then let him go. Then he just sits there again. The same person has been sitting with the second operator for an hour. The paid parking hour has already ended, you will have to pay more. I'm still sitting and waiting in line.

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Иван

Level 8 Local Expert

I left an order, received an SMS message, and received a notification that the order is ready to be issued. I waited a week, and I received an SMS about canceling the order for an unknown reason. And why do I need you like that? So take it and study by the order number why this happened. By the way, I am your regular customer, a subscriber for a long time.

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Leon Koks

Level 3 Local Expert

There are no advantages from the word at all , I asked the online store for delivery , they said there was no way , I explained the reason that I was in the hospital now , I had to arrange pickup from the nearest salon , as a result , I sat in the salon for 40 minutes on Friday and waited until the queue reached me , three people work in the salon , they serve as mentioned earlier everyone in a row , but not those who are in the electronic queue , as a result , there are only frustrations and wasted time , I thought only in a state polyclinic there could be such hell , and not in a communication salon in the city center.... One Spanish shame.....

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МиШкА Иванов

Level 20 Local Expert

Why 10 racks if there are only 2 operators working? You always have to wait a lot of time. There is no parking. You can hand over the equipment only here (the whole working day). Or in other places, but they only accept equipment by the hour. This is not a service- it's a complete bottom!

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Вероника К.

Level 5 Local Expert

If you come to this salon, prepare for the fact that you will have to wait a very long time. Today is Sunday, there are only two operators working. Both accept any kind of visitors, there is no separation. When you take the ticket, keep in mind that, depending on the choice, those who arrived later than you may pass earlier. I need to buy a SIM card. I took the "individual services" coupon - it's been 40 minutes. Everyone who came after me has already passed. I went and got another coupon for "connecting individuals". Let's see which one will be called earlier. It's not a logical system. In front of me, the operator in window #2 called the number that comes later only because older people came up to her and asked. And then she called the number that was before them. Go to the salon with a live queue, you will spend less time.

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Efrosinya Коваленок

Level 3 Local Expert

When I decided to leave this operator, they said that there was a debt for 2011 on another number, the debt was attributed to this number and decided to report it only after 14 years.my number was originally a life number. Over the years, I moved to MTS, and then just two years ago to a1. To change the owner, I had to return to life and they decided to inform me about this debt.Not once in 14 years has anyone sent letters or called or provided this information.It's not the first time negative situations have occurred with this operator, but this time it's just absurd.

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Мария Улитникоа

Level 6 Local Expert

Terrible operator, get ready for the fact that some additional +20p packages will automatically be connected, if you want to connect unlimited, you don't have a modem, if you want to connect it - 1p per day +30p, pay 80-100p for mobile communication. If you switch the tariff , we will disconnect you on the same day when we were notified of the debt without being able to pay .

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Виктория C.

Level 5 Local Expert

A1, is everything okay with you that you need to wait 20+ minutes for a call on the support line, and still no one will answer? Disgusting service, getting worse and worse every day. First, you fight with a robot that is written in such a way as not to help the client, just not to let him ask a question to a person, then they switch to support, which simply does not answer.

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Андрей К.

Level 3 Local Expert

Very bad. Everything that could have gone wrong went wrong. I moved the room, went to the store for a special rate, they refused to transfer it, and I need to go for the rate again. Some genius figured out how to store the status of a mobile app in notifications. Twice it happened that a notification about the transfer stage was received (the first time you need to pay, the second time you need to add an eSIM), but when you click on them, nothing happens in the application and there is nothing new. I'm writing to the chat, waiting for something again, and so on for a couple of days. I left the country, added eSIM, I can't activate it abroad - you can only connect roaming in the store. I can't log into my personal account without a SIM card. I can't go back to the old provider - for a fee and after 90 days. I use their home Internet and also had problems with the connection and violated the deadlines provided a couple of years ago. I was hoping that something had changed, but the service is still disgusting.

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Майя Г.

Level 3 Local Expert

Disgusting service. In 15 minutes, you can get a share of criticism even for such an action as paying off a debt. The operators do not explain what they are doing and why, what they want from the subscriber. Of course, ignorance of terminology and processes does not absolve me of responsibility, but as a client, it is extremely unpleasant for me to listen to accusations.

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Марина Туронок

Level 2 Local Expert

Hello. Yesterday I ran into the work of velcom or a1 employees. It's terrible, ridicule, incompetence, and deception. I don't recommend it to anyone. I went to connect yesterday and get the equipment. They didn't connect to the tariff that they wanted, they said it wasn't allowed, although it was possible. I'm thinking about closing the installment plan and leaving. This is the second time I've tried to switch to a laptop and I've been completely disappointed since the first moment. Consider other operators, after these a1 employees there is only negativity and no desire to use their network.

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Семен С.

Level 4 Local Expert

Constant Internet outages A useless hotline, as well as no compensation for such interruptions due to their incompetence. For 3 days and 3 times, the emergency team responded to the call to eliminate As a result In the evening, nothing changed for 3 days.

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Светлана С.

Level 5 Local Expert

Terrible company. The quality of services has become disgusting. The absence of Internet and television for a day is the norm for this company. I'm waiting for the contract to expire and will change the operator. Just a disgusting attitude towards customers!!!!!

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Максим Смоляров

Level 4 Local Expert

I use the Internet from A1, everything flies, for two years of use, I only contacted technical support once, they helped me quickly resolve the issue, thanks A1

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Дмитрий Жоповский

Level 6 Local Expert

They handed over the girl's phone for warranty service and asked for a replacement. They didn't log out of the accounts on her phone. As a result, the day before yesterday, a login was made from someone else's phone to her social networks and CONFIRMED from her phone, which is in the service. Messages were sent and deleted not for everyone in the chat, but only for themselves. Someone else's phone number was linked to the account, the confidentiality of personal data was violated, and personal data from social networks was permanently deleted. I waited on the line for 40 minutes for an answer, whether the phone went to the service or not, and as a result, I received a response like "your application was sent to the office and a specialist will contact you in 1-2 days. The employees of the a1 office do not really realize that this is a court case in which they all indirectly participated. It's the second day and I'm still waiting for a call to my phone number, which is indicated by the contact in the repair request. But if the phone arrives from repair, then who will know about it and how, if the message was supposed to come to my specified number. In short, people, be careful. Reset all your phones to factory settings and unlink all cards and accounts before handing them over to the A1 service center.

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Кирилл

Level 6 Local Expert

Terrible attitude towards customers. I connected the Internet at home, I was advised to enable the trial period and after 1 month I will be able to connect to any tariff. A month later, it turned out that it needed to be used for another 6 months and already at an inflated price. But I was assured that I would be able to switch to a normal tariff after 6 months. After that time, it turned out that I was no longer a new subscriber and there was no such tariff for me. That is, every time I was deceived and fed breakfast. Now they offer me the most unprofitable tariff without TV, at a price more expensive than I would have connected with TV and 1 SIM card. This is the first time I've encountered such an attitude. Question to A1 company, is it okay to cheat your customers who bring you money?

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Алина Левко

Level 5 Local Expert

I would like to leave a review about the A1 cellular communication salon, which is located on Denisovskaya Street, 8. If you want to buy a phone, then you definitely are not here. For a whole hour, they made out the purchase of a phone, despite the fact that the payment was made without installments! No one is interested in the buyer. One consultant went to lunch, the other does not know how to properly process the documents. This is the first time I've come across this!

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Наталия Иванова

Level 3 Local Expert

Terrible impressions after visiting salon A-1 in the Korona shopping center, which is located on the lane.Korzeniowski,26. The consultant is not interested in selling at all.The salon was empty while I was walking, she didn't even look in my direction, I'm not saying that no one was going to help me decide on a choice either.When I asked to look at the iPhone I wanted to purchase, they told me that they don't unpack them before purchase, and offered to go to the 5 ELEMENT store.Very interesting employees, they brush off customers like annoying flies.

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Полина

Level 6 Local Expert

Very slow service, get ready to sit in line for an hour if you need specialist help. There are some problems with the alarm system, it beeps when no one is touching anything. In any case, they can't handle the number of clients. An hour in line at the cellular center is over a lot. And so, the room is cool, you can charge your devices.

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Евгений Стр

Level 5 Local Expert

The company, which was once solid, has sunk to the very bottom. Complete disregard of customers, arbitrariness (unilateral tariff changes). There is no feedback at all, and if you get through, it seems that the operator wants to hang up faster. Your virtual assistant was probably created back in the last century. You would have been shut down sooner, even though I have been your client since I entered the service market.

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Почтальон Печкин

Level 6 Local Expert

The disadvantage is the weak mobile Internet in the territory with full coverage.When I came to the office, I asked if the Internet would work in a particular area, and they answered yes.As a result, for 40 rubles, I was left with virtually no Internet in an unfamiliar place, with banks not working, and without navigation.In the old-fashioned way, he asked people how to find a store or a bus stop.Support is constantly buzzing that everything is fine with them and throws them out of the conversation.They refuse to return the money.

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Кристина Михайловна

Level 2 Local Expert

When making a phone in installments, I explained to the seller that I would not use the SIM card, I paid monthly as expected. Now they have put up the full amount for the phone, called support, said it was necessary to use a SIM card for at least 2 months, I was not initially warned about this. And now, I don't have the opportunity to pay the entire amount. So I'll go to court for further proceedings

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Юрий А.

Level 3 Local Expert

A disgusting operator with disgusting tariff plans and incomprehensible money charges that cannot be disabled in the application. I tried to transfer the number to another operator, they wrote off the money, making a negative balance and canceled the transfer request. Now they offer to personally go to renegotiate the transfer agreement. They don't want to block the tariff in order to freeze money withdrawals. Very bad people.

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Anna

Level 2 Local Expert

Dear A1, thank you for such a gentle and reverent attitude towards your loyal customers. Thank you for the "quality services provided", for which I pay a lot of money. We look forward to receiving your official written response. I'm interested, very interested, if you would deign to respond to a written appeal, since you don't care about oral ones. I'm waiting!

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Андрей Иванов

Level 4 Local Expert

A1 arranged a pre-order for Apple AirPods 4 headphones, where the end date of the promotion was October 18. Upon the occurrence of this date, a1 decided to change and increase the pre-order period to 30 numbers. And what do you think. After the 30th, they started selling headphones...... of course not, having again extended the pre-order period to November 11, and I think this date is not the last. In my understanding, the end of the promotion is the start of sales. However, a1 probably doesn't think so. (After all, there are suppliers with whom contracts have been concluded for the supply of gadgets and from this they write the terms of the pre-order. But it's probably in normal companies.) Then why announce something that you don't have and when it will be unknown. When communicating with representatives of the online store on the evening of 10/31/2024, they themselves do not know when the goods will arrive. I wanted to order for a gift, but the dates have already passed and there are no headphones and it is unknown when they will be. If this is the case, why not end the promotion, temporarily remove them from sale and apologize to the buyers. And yes, the mobile Internet in a1 is very bad. I have been using a1 services for a long time, but I will probably close all obligations and think about changing the operator. I would like to add that today it is already 11/18/2024 and they probably forgot about me, my order is still in the delivery waiting mode. However, it is already available and sold in a1 stores. It was the first time I encountered such a boorish and indifferent attitude from the company's employees. I DO NOT RECOMMEND A1 as a company with a low social rating and a disregard for customers!!!!

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Анна А

Level 9 Local Expert

The quality of the services provided is getting worse and worse. The cost increases, the quality decreases. The Internet connection has been very poor for the last few months. May be absent for a long time. A separate question about paid subscriptions. How is it even possible to connect paid packages if the Internet is only used for video surveillance cameras? The arrogance is off the charts, and impunity is evident.

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Сергей З.

Level 9 Local Expert

Terrible communication quality from A1! What kind of outrage is this?! Every time I need the internet, I face the same problems.: the speed is simply mocking, the ping is off the charts, and the connection disappears every five minutes. How can you work in such conditions? Especially when you live in a place where there is no connection except the Internet! I've already called A1, but their response just killed me.: they don't even plan to improve coverage in our area! Apparently, if you don't live in the city center, then you're just nobody to them. The pensioners who live here are left without a normal connection, and the hope of the Internet is turning into a continuous torment. I do not recommend this "network" to anyone! Money is taken regularly, and the quality of services is below the baseboard. Shame on A1 for treating customers like this!

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Katerina

Level 3 Local Expert

Completely incompetent and disinterested attitude of the online store and the company as a whole!As well as providing false information and intentionally misleading employees of the company by offering to sell showcase samples as new. On 08/29/2025, an order was placed on the website for the purchase of new watches, with pickup from the store at 104 Dzerzhinsky Ave. When contacting the store in person, a couple of hours after the order, it turned out that they did not have a watch available and an additional order would be placed in 3-4 days and an SMS would be sent as a result. On the same day, an employee of the online store contacted me and offered to move my order to 119 Dzerzhinsky Ave., since there were watches available for my order, and assured me that if they were not available, then on Monday 01.09.2025 they would definitely be available in the store, I would ask you to note that this was the only one once when the staff called me, all the other calls were made by me, which can be verified, since all the calls were recorded. Also, when I called, I clarified about the spouse's order, which was made by him to his phone number in the online store with delivery on 08/29/2025 after 19:00. The employee said that the company would not be able to deliver on the specified day and delivery was only possible on weekends, since it was not possible to receive delivery on weekends, the employee offered to pick up both pairs of watches on Monday at 119 Dzerzhinsky. I would like to note that no one called my husband or informed him about the change in his order. As a result, on Monday, no message about successful order processing was received, as well as a call. On 09/02/2025, I contacted the contact center and found out that there were no watches available in the store, and I was asked to contact Dzerzhinsky 104 for one of the watches that turned out to be a sample from the showcase. The question arises, how did the watch that was supposed to be delivered to the home address on 30-31.08 already disappear from availability on 01.09? And why, if deadlines are stipulated, then they don't warn about the delay? Further, after my next call, my order was redirected to the address Logoysky tract 37, one of the employees contacted the store and clarified that they had a sealed watch in stock on 09/02/2025 and made a note to contact me in the near future. And again completely ignored!On the same day, the second employee again transmitted the communication information to the person in charge, but the company prefers that you call yourself. 09/03/2025 after my next call to the contact center in the morning, I received a notification about the collected order at 13:44. As a result, on 09/04/2025, when I arrived at the store at 37 Logoysky Tract, they brought me an opened package containing watches from a showcase with dirt stickers glued crookedly. Communication with the staff of the online store did not yield any result, except to say that we only had samples from the showcase and could not help in any other way. To the indication that the website did not indicate that the goods were being sold from the showcase and that the seller was obliged to clearly and clearly convey to the buyer the information that the goods were a showcase sample, A1 employee was told that this would be indicated in the future. The fact that the consumer is being deceived now and no one warns that the product is not new - the employees are just sorry. I do not recommend ordering anything to anyone, because it turns out to be normal in the company to mislead consumers and you may receive late and not at all what you ordered.

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Freeman

Level 15 Local Expert

The worst mobile and home Internet in Belarus! I do not recommend connecting, I had the maximum tariff for home Internet with TV , the cost is 65 rubles per month , failures every week and the connection speed when measured by Yandex is 4 MB . The situation is the same with the mobile Internet, it simply does not exist practically.

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Елена

Level 3 Local Expert

In recent days, the home Internet has just dropped. The robot responds to the site, did everything according to the recommendation, nothing has improved. There is so little Internet speed that the Internet speed measurement site does not even load to the end. There is no news, the whole Google is spammed by a1 itself so that nothing leaks into the network.

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Алла К.

Level 7 Local Expert

It is necessary to constantly monitor that different services are not connected "according to the promotion". Especially when changing the tariff plan. Which are immediately free, and then charge for it. They will connect it themselves (although you warn them that you don't need anything extra), but disconnect it only through your personal account.

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Георгий Жуков

Level 2 Local Expert

Insanely low quality of service. A nasty organization. They hid information about the need for funds to be able to transfer a number from this network.

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Pedro Garcia

Level 20 Local Expert

We bought a local card for 1000 rubles with unlimited Internet, it's quite normal, the staff is responsive and friendly, told and showed everything

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Hasan ibn Muhammad

Level 10 Local Expert

I also have a claim1 When the service is no longer needed....I contacted one of the A1 salons about closing the account...I paid off the debt in N amount ... The employee assured me that my debt was paid off and the number was deactivated. However, 4 days later, I accidentally found out about the accumulated debt in the amount of 2.86... I contacted A1 again ...where they explained to me about some kind of transitional period .. I paid off this debt again .. the most remarkable thing is that A1 does not provide information and documents about the closure of services... unlike MTS.. so I wonder where A1's money is???

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stanislava.chaika

Level 4 Local Expert

I have been a consumer of services for more than 15 years. It is incredibly unpleasant to realize that the operator forcibly signs you up for services for which money is debited daily. A nice girl from the contact center will say that we signed an agreement on this. And for a certain monthly fee, it will block you from such subscriptions. Do you understand?)) Check your subscriptions in your personal accounts! Otherwise, you will pay 3 subscription fees instead of one. Disappointment - I can't add anything more. I add: below is an example of my friend. She paid about 730 rubles for nothing

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CarrotDancer Goolr

Level 7 Local Expert

There is no detailed information about home Internet rates on the website. You can change the tariff only to the top tariff from the current line and for an additional fee.

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Даня -

Level 6 Local Expert

A1 is the best operator, they have many towers in Belarus, they even catch well in the forest, the operators are kind, the voice assistant is 150, Alina answers, the operators are kind, and the staff is generally nice . A1 is the best and there is a Top 1

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Александр Д.

Level 13 Local Expert

It's been a long time serving visitors, 30 minutes have passed, they haven't been served like that. Denied the opportunity to serve with a group of disabilities .They also refused to give out comments and suggestions .They said it first-come, first-served. They also refused to call the head. I bought the phone when it was Velcom, like all subscribers, it was locked under Velcom. The A1 SIM card does not work , I came to the A1 office to unlock it.They refused , they said it was the client 's problem , so that he could do it at his own expense .Velcom collaborated with Huawei, a manufacturer.In fact , it turns out that the phone is not working properly .The company must fix this problem. The client does not have to do this, it is locked under the Velcom operator. When Velcom was there, there was a great attitude to customers and service, the communication was excellent, I do not recommend it.

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Александр

Level 20 Local Expert

I wanted to get an eSIM, they said I was a non-resident, so we won't give it to you. What kind of nonsense is this? P.S. The network itself covers the whole of Belarus, wherever it is - there is a connection, payment is convenient, without problems. The service in this office suffers, there were 2 people in front of me, who were served by two managers, so I waited 25 minutes to hear the above

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Alеx V

Level 9 Local Expert

I live near Minsk. Grodno direction. No further than 15 km. Recently, the Internet has started to fall off by itself. Only restarting the phone or modem helps. It doesn't connect back on its own. This has never been seen before.

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Дмитрий Юхневич

Level 3 Local Expert

I don't care where to write a review, but on Friday my only holiday is to play tanks, but I come home, and the Internet doesn't work here, throws me out of the game, thanks A1 for high-quality service, you are the best (most likely there are no questions for employees)

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Дмитрий П.

Level 3 Local Expert

I would like to leave a negative review on the service at number 150 on 06/13/2025 at about 21.30. It is difficult for your specialist to repeat the answer to the question that he was asked and his name. And this is the face of a large company. It's a shame.

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A1

441 review