A1

3.9

189 ratings

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Aliaksandr Petrukovich

Level 4 Local Expert

A terrible point. I came to get the phone number. It works like 3 people. There is a queue. In fact, one person works. When I asked to find out the phone number, they told me to wait in line. When I asked why no one can help except one person, they answered like this: One consultant (no access to the database); The second intern (also has no access to the database). I had to wait!

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Sergey Milko

Level 3 Local Expert

I visited this office today!I don't recommend it to anyone, remember what a queue is.The room has no ventilation, there is an average queue of 15 people, but even the elderly have nowhere to sit down!there is one pouf at the entrance, there is no electronic queue,many questions could be eliminated immediately,but everyone is standing in a common queue,consultants are something completely inappropriate for work ,I needed to change my SIM card, the specialist asked me to come in half an hour later, when I came and asked the consultant if I could pick up the SIM card at what was put in the general queue for 50 minutes ? The specialist told me who put you in the queue. You should have come right away.Verdict: The specialists are great, they help everyone with such a load. My communication with a specialist during the day was 10 minutes and an hour and a half standing in lineConsultants are not talking about anything!Put up a bench for the elderly!It's better to spend 15 minutes driving to another office, it will be faster!

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Оля М.

Level 4 Local Expert

An incompetent employee (a young man) incorrectly issued an installment payment for a washing machine to a mobile number registered to another person on 09/10/2025. How can you not see different surnames? I held my passport in my hands, checked everything)) I look at the book, I see a fig. Then, without notification, the incorrectly executed request was quietly canceled, without even bothering to call and warn that the order was canceled)) Excellent service.

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Александр Бондаренко

Level 18 Local Expert

I haven't been there for a long time, more than a year. Last time I visited, it was full of people, it would have taken a very long time, we had to go to A1 at the intersection of Prospekt and Volgogradskaya. It was a review from five years ago. Unfortunately, nothing has changed in 5 years. Today, on 9.09.25, I came to the office to clarify some information, at 11-53 o'clock. There are 10 people in the queue in front of me. There are 2 workstations behind the counter, but one employee works, draws up a bunch of contract sheets, sells gadgets, answers questions, and it all takes a lot of time. And I have been observing this picture for 5 years and nothing has changed. Our time is A1 money, which they save on employees. And there's nowhere to complain, because they've barricaded themselves behind the N150 robot, and although there's a link for visitors to the head of customer service of the second category, Maxim Maximovich Gushchin, he's also hiding behind the bot's number and you can't get him, and you can't talk to the robot. Apparently, indeed, we are customers of the second category for them. I solved my question in 3 minutes, and left at 13-04, i.e. I was waiting for 1 hour 11 minutes. Friends, given this experience, come to A1 in Nord City, choose any other office: on the avenue - corner from Volgogradskaya, on Moskovskaya, get further, but still save a lot of time.

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Олег К.

Level 3 Local Expert

One person serves clients, the waiting time is like in a clinic. And after a long wait, I found out that they terminate contracts from 15 to 16:00. Apparently, other non-profitable issues are dealt with in other 60-minute intervals, so check in advance.

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Matvey

Level 8 Local Expert

+ for installing the terminal. But they forgot to add a software function to the terminal for customers who have benefits without regular maintenance according to the legislation of the Republic of Belarus! Well, I gave three stars for the boorish response of the employee on 23.09 and for the fact that they work very slowly.)

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Виталий Милош

Level 2 Local Expert

Marina, a specialist, provided a very high-quality consultation on the selection of a charging cable and unit. She pointed out the advantages and features of all models, which shortened the selection time. Due to the good information and training of such a specialist, the purchase brought only positive moments and subsequently all the problems with charging were solved! Thank you again, Marina!

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Maxim K.

Level 19 Local Expert

I changed the plan for myself and the children to a new tariff, social, everything took 5 minutes, the service was excellent, the staff was polite, it would be possible to change the plan online, but so far only this way, in general I recommend

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Павел Ш.

Level 2 Local Expert

Out of 3 people, only 1 really works. The queue is huge, many people just leave, the average waiting time outside of prime time (weekdays 12-15) is 2 hours. Tin!

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Vadzim Korsak

Level 11 Local Expert

There are not enough customer service specialists. Queues could have been avoided. The quality of customer service is very low.

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Aleksey Aks

Level 6 Local Expert

Terrible, go to other service centers. Of the four people, only one really works. That is, one person is at a computer, the second is ONLY on taping gadgets, and the third and fourth are just standing and asking why they came. We waited in line for over an hour.

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Анна Крупская

Level 3 Local Expert

It's a terrible place, just like all a1, endless queues and crowding, the staff are incompetent and rude. And to get to this boor, you also need to stand in line for 10-15 minutes.

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Владислав

Level 21 Local Expert

Everything is very slow… Specialists do not meet with a smile, they sit and give their bad mood to the company's customers. We wanted to quickly run in and buy a phone, but we stayed here for an hour… In general, it is very terrible… Why have you become so un-customer-oriented. There is a desire to be away from you already.

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Екатерина П.

Level 3 Local Expert

The staff is not competent. On 02.12.2025, I contacted this store to buy a tablet. The consultant helped me decide on the purchase, well, how did he help. He named the models and the cost they have. I chose the most expensive honor pad 10 model. The tablet was purchased in installments. During registration, I asked the staff if there are cases and a keyboard for this model on sale. To which they replied that there was nothing. And what was my disappointment, it turns out that this model is sold complete with the original keyboard case in a1 stores and is only 50 rubles more expensive. The most annoying thing is that this keyboard cannot be purchased separately, it simply is not on the market. I believe that the employees are not competent in the models and configuration of the products they sell.

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Artsg Sabcfhn

Level 2 Local Expert

Indeed, only one of the four is working, there are always long queues and the staff are very lazy. It is very difficult to achieve the desired result . Any question, the loss of time for 2 hours is guaranteed.

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Аrt S

Level 2 Local Expert

I wanted to buy a charger for 33 rubles today on July 26, 2024. I made an order through the website and silence, OK, so the nearest a1 store in Nord city fell out. Cash payment is not possible, applepay payment is not possible. They advised me to go change the money and bring it to them without change. So all 3m remained sitting on the op exactly. A very strange attitude towards customers and a1 in general. By the way, the online store did not call back from lunch until the end of the day. 1 star is even a lot

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Евгений Богданович

Level 7 Local Expert

They always work very slowly. Even the introduction of an electronic queue did not solve the issue.

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Артём Бесклинский

Level 3 Local Expert

7.06.25 I came to ask if it was possible to take an installment payment on the phone, they said stand in line in front of me for 2 people, 10,20,30 minutes as a result, the picture is as follows: 3 people cut price tags 1 girl at the computer works and periodically the guy comes out of the back room as if he just got out of bed in sweatpants puts these price tags))))in short, this picture lasted 1 hour and ten minutes, and then it was my turn. After 20 seconds, they told me that I couldn't take the installment plan from them. was it really necessary to sit this time and watch as 1 girl sits arranging everything and three people cut the price tags and the guy from the back room, in short, something like that ((the service is terrible, so also for a woman the guy from the back room was rude, if the manager doesn't see anything, it's very sad because seeing such a queue, people just leave and the salon loses its money!!!

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Vadim A.

Level 5 Local Expert

Of course, I haven't been to all A1 points, but this one is definitely the slowest one I've been to. I've been in three times, both on weekdays and weekends. If there is at least one person in front of you, you are guaranteed to wait at least 30 minutes. Two people - from an hour of waiting. It doesn't matter how many employees are behind the counter. The speed won't change in any way. It feels like you're in a traffic police station from Zootopia, and all the employees are those sloths from the cartoon. Save your time and choose any other option. UPD. Unfortunately, it is not possible to resolve the issue of a refund for the purchased non-original Apple unit through the application.

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LIGHTGREENLETTERS

Level 6 Local Expert

If you don't want to lose an hour of your life in the queue. I recommend looking for another A1 center. One employee works and is distracted by an intern

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АЛИКА ALIKA

Level 13 Local Expert

A1 is a small but equally good point of sale. There is a parking lot. Quick resolution of all issues.

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мария м.

Level 5 Local Expert

I strongly advise you to train employees on how to communicate with customers!!Rudeness , a dissatisfied face (which is what they came for ) , you need to leave it at home and not show it .Tonight I received the full package from Ilona's employee, I strongly advise her to follow the instructions)))

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Владимир С

Level 11 Local Expert

The service is disgusting. There is a huge queue in the office, the employee is in no hurry and rudely offers to drive to another office. There is no customer orientation at all. Very sorry.

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Ольга Дубровщик

Level 21 Local Expert

I liked this particular office. The employee answered all the questions. I explained what my problem was and submitted a request to the customer service to solve my problem. But in general, I did not expect deception from A1 company. I signed up for the auction tariff for 9.90, as a result, I am charged a subscription fee of 22.99. The promotion does not work, although it should work. I don't have time to pay, the money flies away instantly. And no one solves the problem, they are "fed" with promises. Almost a month has passed. A1's attitude towards the client is not serious.

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Виктор

Level 7 Local Expert

Terrible service , constantly queuing , if you don 't mind your time , and sometimes you can wait an hour , then this is for them

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Ольга Буяновская

Level 4 Local Expert

I came to buy an item, the purchase itself took 5 minutes, there were 2 people in the queue, I waited 40 minutes. Well, that's inadequate...

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Илья Грек

Level 14 Local Expert

I didn't like the service. A lot of consultants are in a daze, but they can't help.

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Сергей Аксинович

Level 3 Local Expert

It's a good thing. One customer service manager. Queue. Two people passed in half an hour. He spat and left.

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Русел Метел

Level 11 Local Expert

I stopped by to change the SIM card to esim, everything was done super fast, I liked everything, there was no queue! I recommend it!

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Француз

Level 6 Local Expert

Terrible service, crazy queues, only one employee working! 40 minutes in the queue. Horror, where is the management looking?

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Игорь

Level 12 Local Expert

Just like in the other salon, there is only one person working, there is a queue for hours, although everyone just wants to turn off.

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Алексей Л.

Level 7 Local Expert

The wire is covered, I went to the store after work, I say I need a wire for fast charging, they show me a cube, I need a wire, the wire does not matter the main thing is a cube, I think everything is clear with this institution. Perform an interception of your store. On the second floor, phone repairs, without any questions, you will receive a 6000A wire, 45 rubles at the checkout, and did not say anything that the main thing is a cube.

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Александр К.

Level 5 Local Expert

Excellent specialists, everything is fast and efficient

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Моё мнение

Level 10 Local Expert

Pleasant, courteous service, competent specialists. The consultant spoke in detail about the technical characteristics of smartphone models and gave recommendations. Thank you. I recommend.

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Руслан Руслан

Level 4 Local Expert

The horror is that there are a lot of people in the queue for an hour.

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Harry Hole

Level 6 Local Expert

Sovdepovshchina. There are endless queues, and one specialist or at best one and a half is working. The company's management will respond.

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Марина К.

Level 2 Local Expert

After waiting in line for a long time, and did not receive any specific help, Rusakova's manager Lyubov turned out to be a completely incompetent employee. Time has been spent, the issue has not been resolved.

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александр иванов

Level 4 Local Expert

a weekday. one employee is a queue of 10 people (and free employees move around the office and go about their business ...)

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Сергей Плешкунов

Level 7 Local Expert

A great store. Friendly staff. And most importantly, patient. How many times have I watched them 100 times))) They explain it to Grandma and grandpa. Special thanks to Alexander .... F. I. O. I won't say. But a person remembers all his clients and even their names.

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Николай

Level 17 Local Expert

In the middle of the working day, there are 4 workplaces in the salon, one person works. The queue to the door.

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Максим Миронов

Level 7 Local Expert

Cashless payment only. Polite, pleasant staff will help you solve all your questions. You can top up your account in the bill acceptors inside. A good selection of phones and accessories.

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Vladimir

Level 5 Local Expert

Well-maintained and clean department. Polite and kind staff who are ready to help and answer all questions. As always, everything is on top!

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Diana Tkachuk

Level 8 Local Expert

It's a weekday , there 's a queue of 10 people , one operator is working, the rest of the staff are wandering around the room .No one is in a hurry , it's terrible …

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Наталья Г.

Level 10 Local Expert

The problems were solved quickly and clearly

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Татьяна Павлюкова

Level 11 Local Expert

Attentive attitude, polite communication, fast work. Thank you.

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svetlomudryj

Level 2 Local Expert

The salon is great, the staff is very nice, I want to work here

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Виолетта А.

Level 3 Local Expert

we spent half a day, for the sake of a SIM card ...trash

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Лора Б.

Level 9 Local Expert

Very attentive staff, explain everything in an accessible way, help patiently, with understanding, thank you!

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Наталия Скриган

Level 7 Local Expert

Good service.Fast and clear.

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Александр Шарко

Level 3 Local Expert

I was disappointed in the employees who serve customers extremely unprofessionally.

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A1

80 reviews