A1

3.7

64 ratings

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Оксана Близнец

Level 6 Local Expert

On 12/28/2025, my husband and I chose a smartphone as a gift for NG.We were serviced at the point of sale at Goryky 2.I would like to note the professionalism, courtesy, and speed of purchase.The well-coordinated and highly professional work of the staff who worked at the point on this day.There are two of them, Olga Potocka and a guy (whose full name, unfortunately, she did not save), but he is a great fighter, a man who works in his place. I would like to congratulate the provider's management on such a competent selection of personnel.The guys are prepared and oriented very correctly, towards the consumer, the buyer, everything that we really need is present in their work.Competent advice, courtesy, speed of service.I would like to ask mark out the work based on the results of summarizing the work for the month and year . In conclusion, I would like to wish the entire A1c team a Happy New Year and Merry Christmas.All the best and success in your work

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Алина М.

Level 3 Local Expert

I write reviews as rarely as possible, and even more so bad ones. To do this, I need to be properly stirred up and brought. And the wonderful company Velcom (A1) succeeded! I have been using the network for quite a long time: mobile for more than 20 years, home for about 8 years. And every day I get disappointed with these operators, and not only with the connection... The Internet in both versions leaves much to be desired: speed, data transfer, constant failures and freezes (and even a new router from the company does not save). One day, my patience ran out and I switched to another home Internet network. Having decided to terminate the contract with A1, I called the operator and clarified how and where I could disable the provision of services. According to the information provided to me, not far from home, at Goretsky 2, it could be done at any time convenient for me from 10.00 to 22.00. What was my surprise when, at 16.10, when they came to the A1 communication salon, the staff announced that the home Internet was turned off directly in their communication salon from 15.00 to 16.00 (disconnecting and receiving equipment takes a long time, so I assume this hour involves disconnecting one, maximum two subscribers). What is it for? Think for yourself🤷♀️ They answered my question: "What is the reason for this schedule?": "To optimize the work." If I can't come to their office on Goretsky at this time, then I can go to the International One. Please note that at that time, both employees had neither clients nor buyers. Why didn't the operator on the line have this salon schedule? What is the optimization of the salon on Goretsky or A1 as a whole (fewer terminated contracts)?Bottom line: my time is lost, my mood is ruined, my subscription is dripping, the Internet is not turned off!

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Лиза Х.

Level 7 Local Expert

They didn't find the reason, I went to another one, they immediately said there wasn't much room to sit, I served for a very long time, I stood for 40 minutes, and there were 2 people at one cashier and my grandfather couldn't figure out a friend with two SIM cards, the queue was very long, I don't blame the staff here, they calmly tried to explain

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Дмитрий Косарев

Level 4 Local Expert

Good consultants, they did not try to sell the product at a higher price, but told the pros and cons of each. Polite attitude. The goods were processed promptly.

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Мария Романова

Level 8 Local Expert

It is impossible to contact the real operator for any questions unless you call a paid and expensive number where the staff will deign to answer you. Ordinary calls are answered by the dumbest robot, which will not solve half of the questions!!!

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Михаил Радаман

Level 2 Local Expert

If it were possible to set 0... A non-customer-oriented employee in the salon refused to deactivate the SIM card, although they connected it themselves, some negative emotions towards the telecom operator:(

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марина б.

Level 3 Local Expert

Disgusting!!!! 1. the wait is long: on the weekend of 7.01 at 13.00 there is only one manager, the waiting time is 30 minutes. " the effectiveness of the visit is zero: standard phrases, lower-than-average informativeness.

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Фамилия Имя

Level 5 Local Expert

An honorable one for the home Internet, it works disgustingly, the support doesn't know anything else except to turn the router on and off, it clarifies something there and the Internet doesn't work exactly, the conditions are very tempting, the first month it works without any complaints, and then somehow.

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P S

Level 5 Local Expert

There are no consultants at all… They don't listen or hear at all. They don't even pretend to want to help. When we came to install the e-sim, the woman didn't even try to help us. I told her myself what to press and how to do it, and to my questions she simply said, "well, read for yourself." At first she asked for her passport, but it wasn't there, and she said she couldn't do anything without it. In the end, I explained everything to her myself, and suddenly, it turned out that it was possible without a passport. In general, there was no sense from the "specialist". They went to another a1 where the guys set up and explained everything themselves without unnecessary actions and words. Question: why do such specialists who do not want to help and hear the client in any way and just sit on the computer?

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Алекс Смирнов

Level 3 Local Expert

They don't solve issues about the Internet at home. In case of a breakdown, they are sent to each other. I do not recommend contacting this company.

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Светлана М

Level 2 Local Expert

When my husband and I entered the office, the operator was "sitting" on his phone.We tried to ask the questions we were interested in, he, without raising his head, irritably said that we should wrap up faster, although there was no one in the salon and sent us to the salon "In touch" informing us that the services there were paid. But he didn't even really understand the essence of our problem, ... and he didn't want to... A question for the management of the company...Are they, the operators, are they there for furniture?

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sugar free

Level 11 Local Expert

The pleasant and polite staff quickly solved my problem and picked up a good phone, I will definitely come back for headphones and a watch.

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veni vidi vici

Level 13 Local Expert

There is a constant queue, unqualified consultation. We couldn't figure out the business rate. The Internet was gone, they couldn't help, but they reset the settings of all networks, including WiFi and Bluetooth. I spent a lot of time, the result is zero.

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Андрей К

Level 17 Local Expert

pleasant consultants helped me and my wife pick up the phone. somehow I got to a Samsung consultant who gave a comparative assessment of devices of different brands, on the basis of which he made a choice. sometimes there are queues, otherwise there is a standard communication and gadget salon

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adelves17

Level 4 Local Expert

1 star is too much, 1 employee works in the evening, serves only one client for 30-40 minutes It's impossible to just come here with iron patience Management, I appeal to you, take action on Goretsky 2 , put more competent and fast employees in the evening , and at least three , exactly as many as you have jobs here So that your customers have a pleasant experience of service

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Островская Л.

Level 3 Local Expert

You go specifically for headphones through half the city with a transfer, because they are available on the site, but on the spot it turns out that they were postponed for another person and they are not there. Super

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Дмитрий Шенец

Level 4 Local Expert

I was in the office today, the operator Levchuk Angelina took over, solved the problem competently, told me how best to solve the issues that were simply driven to solve in circles of hell in another office. After visiting and communicating, it even became easier, respect to the operator!!!!!

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Дмитрий Тарасевич

Level 6 Local Expert

If there is a desire to stand in line, then you are here)

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виктор ляцкий

Level 7 Local Expert

The Internet at home is like nothing, but the voice of the TV that I was promised does not know what works disgustingly and terribly.

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Alex I.

Level 9 Local Expert

The kilometer queue is at 21.00. And only one consultant.

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Сергей

Level 5 Local Expert

Disgusting attitude towards customers!

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Алексей

Level 26 Local Expert

A normal point, there are queues.

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оксана змушко

Level 7 Local Expert

A good salon, professional specialists.

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Кирилл Дудов

Level 14 Local Expert

Such a thing

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Ксения Ермачок

Level 7 Local Expert

Only good people

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A1

25 reviews