AbsoluteHotel
121 review
November 26, 2024
it's not what they want you to believe. old, not very clean, staff doesn't speak English, pool not heated and not usable. it's not a three star, rather a 2 star to improve.
December 7, 2024
Very funny impressions:)
The design and repair are excellent if you do not pay attention to the creaking new technological coating and waves on it) in places unfinished repairs in the bathroom and the lack of sockets where needed (the kettle in the room was connected in the bathroom, because in the place where it stood the cord did not reach). The breakfast is varied, but the rolls are wooden and there is no plain bread :) there is a gym and a swimming pool, but it works from 9:00 to 22:00, that is, in the morning and in the evening after work you can't make it :)
A treadmill with a hole in the canvas that you immediately think about trail training, but the sound of the canvas made you stop so as not to break it to the end :))
There were many more small moments but in in general, the norms. Managers wish- they need to set up small issues in the service, so much has been invested, and the little things spoil the impression!
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November 5, 2024
It was cold in the room, but the kindest staff fixed everything.
Positive:
- checked in ahead of check-in time without additional charges and was also allowed to leave later
- polite staff, very responsive and empathetic staff, told everything and gave advice on how and where it is better to go to Astana.
- the breakfasts are quite tasty.
- cleanliness
Minuses:
- I had to ask for water and paper every day
- the bar didn't work and the restaurant didn't work outside of breakfast either
- cold room
- old repairs
- few outlets and they are inconvenient
- the refrigerator was not cooled
- the kettle had to be put on the floor, otherwise the wire would not reach.
Overall, four stars for the staff.
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January 2
The room was booked in advance on the hotel's website. We arrived, but our room wasn't there. They offered another one. It was already strange. Although a message was sent to the post office within a day that your number is ready, we are waiting for you.
There are woodlice running around in the hotel corridors and rooms. I haven't seen this for a long time.
The breakfasts for the first two days seemed to be fine, but after the departure of a large group of tourists, they began to cook only scrambled eggs for breakfast. Apparently, it will do for the remaining guests anyway.
Due to the fact that all the sights, museums and locations in Astana were closed during the New Year holidays, we had to change our plans and leave earlier. The hotel refused to refund the money for 2 days, saying that the accounting department was not working. It's a very strange hotel, and I don't want to come back here.
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December 11, 2024
I have stayed at this hotel several times. Everything was fine until the last time. There is no internet, there was no breakfast buffet on one day. The water in the shower is cold, then hot, and in general the pressure does not work stably. There is no sound insulation, it was not possible to sleep at all at night. In general, I'm looking for something else now.
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January 2
Money is not refunded if you need to leave urgently, woodlice are running along the corridor, the furniture is worn and old, the rooms are dark, there is not a single free outlet for charging the phone and the kettle can only be turned on in the corridor on the floor at the entrance
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October 23, 2023
Arrived in Astana in October 2023. We stayed at the hotel for 5 days. Breakfast was included. The breakfasts are delicious, there have always been two types of eggs, pizza, vegetables, porridge, cereals. We were satisfied. The pool left the most pleasant impression, the water in it is warm, it is also free for visitors (as well as a small gym). The hotel is not exactly new, but clean and well maintained. The only thing I didn't like was that the sockets and the muzzle from the window are inconveniently located. And the window next to the bed. It was cold periodically. Cleaning was carried out every day. The room has everything you need and even more: towels, bathrobe, slippers, toothbrushes, shampoo, shower gel.
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May 11, 2023
A great hotel, the room is good, relatively large, there is a rest area, the staff is friendly, the reception girls always help, solve all issues. The service in the cafe is excellent! Breakfast is a buffet, lunches and dinners are large portions. The pool is good, there is also a gym ((they opened it if they asked earlier). The location of the hotel is near the bus stop.transport, supermarkets, an exchange office. I recommend it!
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July 5, 2024
We stayed at the hotel from July 1-5, 2024, and were very satisfied. Cozy hotel, clean rooms, good breakfasts, courteous staff, good location.
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2
May 22, 2024
The hotel is normal , the rooms are clean , but tired. The staff is very polite and friendly, they always meet you halfway. Delicious , hearty breakfasts and lunches .
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November 24, 2023
I liked the hotel . It stands in the old town, it is convenient. There is a good cafe on the opposite side. Delicious and not expensive. They have a cool camel))). The staff did well, there were questions, they quickly solved! If I was passing through Astana , I would stop again .
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May 6, 2023
Great hotel! The food is not bad, the rooms are clean, the staff is just great! They smile, they are polite, they will always help and tell you. Of the disadvantages, this is the so-called "gym", I bought into it from a part, but put this one name. 4 tracks and one "cyborg simulator" (universal), which is not very convenient and the weights are light (for me). But I do not lower my rating, since not everyone needs a "gym"). The pool is nice, clean, warm water. I never got to the sauna. I recommend it!
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1
May 30, 2024
A good hotel. The service is good, the breakfasts are excellent, the rooms are clean and large. The staff is responsive, on the first day I wanted to change the room, we did it right away. I advise everyone.
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September 18, 2023
The hotel is 4.5. In general, everything is not bad, it is not new, the rooms are quite good, cozy, the breakfasts are delicious, for this price - price / quality. The only thing I stopped by on Friday, the accounting documents were not provided on Saturday morning, but they were sent by mail, I'm waiting.
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1
March 14, 2024
We were settled in a minute and much earlier than the check-in time. The room is large, clean, and comfortable. Everything worked flawlessly, there was enough light. The safe was with instructions, it worked properly. There is enough furniture and it is functional. The bed is smooth, the linen is snow-white.
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2
August 13, 2023
Good afternoon! I stayed at the hotel from August 1st to 5th. I liked the hotel, nice rooms, good breakfast and lunch. But I would like to pay attention to the work of the reception. Unfortunately, I do not know the name of the girl, but she worked on August 1: we arrived early in the morning, we were refused check-in, only for an additional fee, the thing was placed at the entrance to the reception, although there is a special room for things... There are also problems when checking in, the room is booked for 4 nights with two beds, but she says 2 nights in one room, and then we will move you to a room with a cot, due to a large check-in... The room was booked a month in advance and the confirmation was 31.07.
For any question, when I addressed this lady, I felt extreme hostility... With such a relationship to visitors, she needs to change her job...
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November 6, 2023
A decent hotel. Location-the old part of the city. We traveled by bus tour, so there were no problems getting to the hotel. If you drive yourself, it's not very close to the center, but this is compensated by the cost of living. Very small parking for cars. Good cuisine, large portions. The fan in the bathroom worked like a tractor. We did not immediately find a separate mirror illumination, so as not to turn on the general lighting with a fan. Disappointed with the condition of the floor in the shower (dirty), took a shower in slippers (slates). The bed is comfortable.
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July 28, 2024
Excellent, hospitable hotel! Polite and friendly staff. Excellent breakfasts, dinners.. I recommend.
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October 19, 2023
The room is gorgeous, spacious, quiet air conditioning, shower in the form of a glass booth like in the movies))
Minus one - from the window there was a view of the roof and the neighboring house.
There is a nice swimming pool, Parking space.
The staff is very nice and helpful.
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1
December 4, 2024
I liked everything. The only thing is that the breakfasts are monotonous, but delicious
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September 8, 2023
I am very disappointed with the last stop at this hotel. The pool became paid (this was one of the main criteria for choosing a hotel), the restaurant and bar are closed on weekends, which also played a negative role, lunch and dinner did not work, with a busy schedule of meetings and working moments. We have to go somewhere, look for a place to have lunch. The bed has not been changed once in a week. The windows of the room overlooked the generator and the kitchen, which was constantly buzzing, which made it difficult to ventilate the room, it was stuffy, but the window could not be opened, it was noisy ... comfort was violated. I will not choose this hotel anymore ... unfortunately)))
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3
August 13, 2023
The interior is already tired. The lady at the reception, like a partisan under interrogation, needs to get all the necessary information. It is more profitable to book through the website - there are interesting offers, discounts, which the staff is in no hurry to inform about, as well as about the services that are included in the room rate. The light in the pool was also partially turned on for us.
The waiters in the restaurant are in no hurry to clean the tables after the guests, I had to look for a table at lunch among the mountains of dirty dishes. A set lunch is inexpensive, but it also tastes like a canteen.
We took 2 standard rooms. One was given a small one with ordinary windows, the second was almost 2 times larger with windows from the ceiling to the floor.
In the rooms there are slippers, bathrobes, a kettle, a bottle of water, mugs, a refrigerator, a hairdryer, a basic minimum hygiene kit, a safe.
Comfortable mattresses, even on a cot, the children appreciated the comfort.
Good wifi.
Nice pool, several exercise machines. The sauna was not appreciated, it was turned off in the morning.
A very decent delicious breakfast is included in the room rate. It's a pity, the coffee is only instant
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October 18, 2024
Nice hotel. The rooms are clean. A comfortable bed. Quiet area
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December 27, 2023
Nice hotel, modern interior. There is a normal swimming pool, a gym, and a good breakfast. There is something to compare it with, I will come back on my next business trip.
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July 22, 2024
The place is comfortable, cozy, stylish. They are usually fed. There is a swimming pool. Convenient location
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May 24, 2023
A very nice place! We rented a room for 3 days, I was pleased right away - there is a guarded parking lot with a barrier, the room is clean, the breakfast buffet, as well as the restaurant has a good selection of dishes. and special thanks to the administrators!
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2
August 6, 2023
We stayed at the hotel on 31.07 - 02.08
Upon arrival at the room, a burnt armchair was found, ashes on the window sill, tobacco smell, chips on the table, a broken shelf in the shower.
I threw the chips away myself
When contacting the administrator, to solve problems in the room, the chair was replaced, the rest of the shortcomings remained.
We had breakfast paid for, the whole breakfast was cold, regardless of the time of our arrival. Every day they were asked to fry fried eggs and cook sausages, which they declared as hot dishes. At our request, the indignation from the kitchen was heard throughout the restaurant.
The coffee in the hotel was instant, although there is a washing machine on the bar, you have to pay for normal coffee separately.
On the last day, we came for breakfast at 10:10, and the breakfast dishes were already almost all cleaned, although breakfast was announced before 10:30.
The warm blanket is all stained yellow. When contacting the administrator about a replacement, the blanket was tucked into the sheet.
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1
1
February 7, 2023
We met well. The staff is good-natured. The breakfast is excellent. The rooms are cozy. There is a parking lot. And most importantly, the price was small. There are slippers and toiletries provided. Everything is cool in Astana.
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April 25, 2024
We were very pleased. And good rooms, and delicious breakfasts, and polite staff, and an adequate price.
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February 23, 2024
A great and cozy hotel, which is located along the central road. As they say: taste and color… Personally, I liked everything.
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December 18, 2023
I didn't really like the hotel, it pulls not for 4 stars, but for solid 3.
-warm water was heated for 15 minutes in the shower
-old whitewash on the ceiling in the toilet, in need of repair
- about 10 TV channels were working, the hotel was sorry to pay for another one
- a meager breakfast
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1
September 10, 2022
Very clean. Beautiful and comfortable environment. Quietly. However, I had to open the windows, there was no remote control from the air conditioner. The staff is polite. Breakfast is a buffet. There are set meals. It's quite tasty. However, the coffee is instant. There is a sauna with a swimming pool, but I did not use it. There is a guarded parking lot. Excellent price/quality ratio.
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1
December 27, 2022
Polite staff the room is not super But clean and cozy. Room cleaning on demand, but no one bothers, everything is super. 👍☺️
Sometimes the bathroom smells like sewage, but very rarely (twice in a few days)
I rented room 203 for 4-5 days.
P.S. Just don't wait for a very cool service and then you will be satisfied with what you have. That's all you ask for, they bring everything, they do everything I like.
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1
August 11, 2024
Excellent rooms, excellent service, cleanliness, super breakfasts. Recommend 👍
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August 21, 2022
The staff is friendly. Good location, quiet enough. The hotel has not bad furniture, renovation. The breakfasts are not bad. (problems with bread, I had to ask for it). Room cleaning according to the administrator at the request of the residents. We were cleaned for the 3rd day, while we were asked to do it daily. The bed is not made, the carpet is not vacuumed, towels are not changed, plumbing is not washed. For 4*, how the hotel positions itself is not acceptable. Wi-fi is not stable, it does not catch everywhere in the hotel. The sauna is paid, they do not warn you upon check-in, which is not included in the price. There is no reminder of paid services/costs in the rooms.
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4
August 22, 2022
Nice hotel. Clean, good breakfast, friendly staff, there is a swimming pool and sauna. Conveniently located in the center of the old town. Especially when I was born many years ago, grew up and lived in this area, and then left)
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1
March 13, 2024
The hotel is cozy and clean. A meeting was organized with Ksenia Droben, guests from Austria.
The rooms are large.
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1
May 17, 2024
A cozy hotel, not bad breakfasts, polite staff. There is a shop nearby.
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1
November 22, 2022
Excellent service. The rooms are clean. Cleaning every day: clean towels, gels and shampoos, tea, water. Air conditioning in the room with heating function. Spacious bathroom. The room has a soft, pleasant carpet. A buffet full of variety for every taste
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2
May 31, 2024
Polite administrators, cleanliness, order, beautiful lobby, delicious food
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November 11, 2023
The ratio of price and quality. Excellent service . If something else is needed, then they called the reception and will do everything. Food on solid 4 . In general, everything is fine
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1
June 12, 2023
Not a five - star hotel , but , as there , the prices are lower .
But there is a bus stop anywhere in the city right in front of the main entrance!
Everything is nearby!
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1
September 15, 2023
Cozy, quiet, clean. I stopped for three days. A variety of breakfasts. Unobtrusive environment.
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3
December 30, 2023
Very average service. The wifi is not working well. The breakfast dishes are packed in films for some reason. Such a presentation of dishes is not only strange, but also not friendly.
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December 21, 2024
It's very dirty and dusty everywhere, the remains of other people's hair in the bathroom.
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February 28, 2024
The room is not bad, but the cleaning in the room is irregular, water is not updated, hygiene supplies. The bar is not bad, but tomorrow is just a nightmare
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May 24, 2023
A good and not expensive room (the only downside is that they moved into a room where a pipe passed and every time you could hear someone flushing the water) the food (buffet) was very tasty and varied. We were pleased with the presence of a swimming pool and exercise equipment and various baths, but we did not go to the baths.
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3
January 9, 2024
It's a wonderful place. Excellent conditions and excellent service. I recommend it!
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May 15, 2023
The hotel is wonderful. I liked everything very much. Clean, the food is delicious. The staff is polite and friendly.
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2
January 22
It's clean and cozy. A warm room. A good breakfast. I recommend it.
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