Aeroflot
26 reviews
June 9, 2024
Everything is not bad , we flew comfort class , the seats are comfortable , the service is good , the food is on a solid 4
but! The cabin is poorly cleaned! Crumbs, tea stains, headrests are very tired. For such a price for a flight, cleaning should be clearly better. Pay attention to this.
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1
July 22, 2024
This is a great airline, it was comfortable to fly with them, I was pleased with the availability of sockets and Wi-Fi, through which you can use entertainment content. And the food, well, it's just great, I've never been so happy about pasta with chicken and cream sauce, it's just a bomb!
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February 27, 2024
Aeroflot is very pleased with the quality of service. The food on board is getting better and better. The Stewarts always work professionally. Thanks to everyone! ❤️ ❤️ ❤️
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1
May 31, 2024
Aeroflot is the best company! As always, the service is excellent. The flight attendants are just handsome- both handsome and doing their job 100%%
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July 12, 2023
on the last flight from Yekaterinburg to Istanbul, I dropped my wireless earphone on the plane, there was a sharp braking during landing.
I tried to find it on my own - it didn't work out, the flight attendants convinced me that the cleaning service would find it and I would get the earphone back at the company's office without any problems.
Unfortunately, it didn't work out without problems, after a few days I tried to contact the office at this airport (the new Istanbul airport), and just didn't wait for anyone there :)
I tried to contact the company through appeals on their website and of course received answers in the style of a bot robot. They can't help you in any way.
It would seem the simplest story if the device was found in the end to give it to me, but no, they are above that.
I'll bet you two.
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1
September 17, 2024
The site has been repaired, the application is working. Everything is fine!
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August 21, 2022
Good afternoon! We express our great gratitude to the crew of flight attendants. Brigadier Elena. Flight SU2138. 15avg.2022 Moscow-Istanbul. During the flight, my husband had an attack with loss of consciousness. The flight attendants promptly, professionally and competently carried out the necessary and affordable actions. We have attracted the medics on board (our thanks to them too). And upon arrival, they provided a visit from Turkish doctors. Everything went well. Thanks to the entire crew of the aircraft. Please, the management of the Aeroflot airline should note the professionalism of the team by 5! And to reward them for their difficult, but very necessary work. We wish everyone health, success, and well-being to their families! Peaceful-peaceful and clear sky! Tatiana and Andrey. August 2022
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8
1
August 6, 2022
We flew 1.08.22 at 8:35 on the Moscow-Istanbul flight.
The flight lasted 5.5 hours.
We flew with children
The Coupon was 4 Tickets.
Everyone understands the prices of Aeroflot tickets
Moreover, now!
It was terribly cold on the plane, to my request to provide blankets, in response I heard that the blankets had already run out, and it was still on takeoff!
My two children and I hid ourselves as best we could!
It turns out that for a ticket worth about 50 rubles, the airline cannot equip the plane with a sufficient number of blankets???
The attitude of the crew is boorish. Ridicule and ignoring of passengers.
A separate story with food.
Disgusting!
How can you feed passengers like this???!
I understand everything, and I don't eat all the time in restaurants. But it is not difficult to cook delicious and high-quality from simple products.
We are very sorry that the company has deteriorated both in terms of service and in the provision of its services.
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8
5
December 17, 2022
Aeroflot in all its negative red. Question: change the passport number on the ticket. In the application, I could not find this section in my personal account. Previously, there were such cases that were solved over the phone without any problems. Now.. I called once... the girl advised me to go to the "booking management" sites as if there was something else different from the application… OK... I'm calling for the second time... another "smart girl" says: you need to contact the Aeroflot representative office in Turkey... Saturday, night, the representative office is not working... well, what kind of idiocy is this???
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2
November 10, 2022
I would like to express my deep gratitude to the General representative of Aeroflot in Istanbul, S.N., who is very sensitive and understanding, helped in a very difficult situation. There are very few such people who actually do their job. Thank you.
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1
1
March 4, 2023
The first moment, when I was flying to a place of rest, the flight was delayed for more than three hours with a change of board due to a sensor failure of some kind. As a result, a night flight and a change of all plans.
The second moment, when I was flying back, it was impossible to register online on the company's website.
It's outrageous.
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April 21, 2023
Thank you for the inability to rest during transfers in Istanbul. According to Aeroflot, passengers should rest at the check-in desks, because employees appear at the check-In for 1.5 hours. The level "below the baseboard" has been reached
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1
2
February 1, 2023
We want to buy the possibility of baggage transportation.
On the website, it is indicated that from Istanbul you need to check at the airport about the possibility of purchase.
The phones listed on the site do not pick up the phone, and it is doubtful to go "with a bang" to the airport with the hope that my issue will be resolved.
And this is the "leader" of air transportation in Russia 👎
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2
July 5, 2022
I would like to thank the Turkish office of Aeroflot for their help and support! It was necessary to quickly correct the error in the name on the ticket a few days before departure. The head of the Russian office said that he could not help and sent him to the local office in Istanbul. They really work here like people, not robots! They treated us very cordially and quickly helped us solve the problem!
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3
1
June 13, 2021
I recommend both the Turkish office and the airline itself. They help to find solutions and approach the problem like people, not like robots. We sorted out the difficult situation and helped the wife from Latin America not to get stuck in Turkey for an even longer period due to closed borders. Other airlines simply were not allowed on board, despite the availability of documents - they talked about the coronavirus restrictions of Russia, that they would not be allowed across the border, and so on - all this incompetence simply led to stress, loss of some nerves, more than a week of life and money from several tickets that other airlines did not return. I should have taken Aeroflot right away.
Thanks again for the help.
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1
January 29, 2023
Aeroflot, in its best traditions, IS IN NO HURRY. It is incomprehensible to the mind: flight su2131, time 12.30, departure at 14.45 and registration does not even think to begin
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January 19, 2023
The worst office of this airline! The workers are rude, there is no desire to work. There is no help. Judging by all the reviews, this is how everyone is treated.
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1
April 24, 2023
They quickly helped me in my difficult situation.they were kind and friendly!
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1
August 16, 2021
Complete degradation of the company!!!
They reschedule flights as they want. Even if they are connecting and purchased in the same ticket. You arrive in the city, and your next plane has already left.
It is impossible to get through to the call center at all, you wait for 30-40 minutes.
International phone (toll-free call from Turkey does not work!!, even if you call from Turk Telekom)
They have turned from one of the best companies in Russia into the worst!!!
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3
April 13, 2021
The most terrible and not customer-oriented company! First, it provides unverified information on departures, puts the client in a situation without a choice, and then also accuses the client that he made the choice himself, and the company has nothing to do with it. Gentlemen, if you provide information through a CC, learn how to provide it verified, and also teach your CC not to hang up the phone.
Toll-free phones don't work at all.
To avoid it, it is better to overpay for the same European companies than to deal with Aeroflot.
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5
2
December 3, 2022
The airline canceled my flight itself and did not refund the money for the ticket.
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1
2
May 17, 2023
A good airline
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September 30, 2022
We lost our luggage. No one lifted a finger to find it.
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1
October 31, 2023
All good
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June 10, 2021
For luggage from Minsk, they ask to pay + 8000 thousand. Think for yourself. Turkish airlines has a flight between cities for 6000, with luggage.
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4
2
November 24, 2020
The best airline I've ever used!
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