Aeroflot
30 reviews
July 1
The route is Aeroflot Moscow - Vladivostok 7.06.2024 flight SU 1704. The flight is long for convenience, we booked seats according to the scheme of the aircraft on the website row 18 seat D and E with a passage in front. It turned out that the scheme of the aircraft was completely different, we had the same rows in front of us, for which we paid it is not clear, and by the 8-hour flight, waiting for takeoff 1.5 hours in the cabin was added.
The route is Aeroflot Russia Vladivostok-Moscow on 06/25/2024 flight SU 6252. The situation repeated itself. We booked seats according to the scheme of the aircraft on the website row 9, place G and D with a passage in front - the scheme of the aircraft is completely different, there were the same 3 rows in front of us (some kind of comfort zone), for which we paid is not clear.
As a result, we could get these seats at check-in and baggage check-in for free, the overpayment was 3,560 rubles.
The most interesting thing is that we weren't the only ones. The flight attendants could not give any explanation about this.
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August 22
All flights and the most professional service were excellent, five balls out of five, especially in a difficult and stressful environment like in August, bow to the employees of Aeroflot
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June 24
@aeroflot @aeroflot #aeroflot #aeroflot
Well, your Shuttle is not working. The booking code is CM5VSS. The flight was delayed for an hour and a half! They sent everyone to hell, the engine worked and died while taxiing along the platform. Nothing, I rescheduled it. There are no special racks anywhere, the site is a lie. Yesterday, when departing from Moscow to St. Petersburg, on 23/06/24, being sure that it could be postponed to a little later, since Qatar Airways was a little late, I began to call the shuttle support line. More than 5 minutes of waiting on the line, and it was crucial. Then, they sent me on the phone and at the registration. No postponements. I stood in line for 15 minutes, there is nothing special for Shuttles! and I came to register at 14:51, but I should have at 14:49. Moreover, I checked in online in advance, but Aeroflot did not provide a separate queue for the shuttle. And then there were no exchanges, I bought a new ticket at the Aeroflot ticket office, but the 22 thousand that I paid for the shuttle was simply lost. They didn't take me to Moscow on time, and they threw me out on the flight back to St. Petersburg. I publish everywhere. Don't get fooled by the shuttle.
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June 15
Very attentive and competent staff, Evgeny and Dilara. Fast and qualified service
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June 23
The staff at the Aeroflot office are well served, offer discounts, if available, and make different calculation options for tickets. It's nice to deal with them.
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2
June 17
The day before departure, I discovered an error in the data in the ticket, went to the Aeroflot airline office in the morning. There was no queue in the morning, the girls quickly helped to correct the error in the ticket. Thanks!
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September 21
In Almaty, the Aeroflot office is never available to clarify questions, for example, what to do in a situation where the ticket indicates one time of departure and arrival, and in the Aeroflot newsletter, without any explanation, another time? They add stress !
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October 6
I can't get through, I can't solve the issue remotely in any way. I was driving through the whole city because of Space+. Previously, I paid remotely through my personal account and that's it, Just for a minute. The employee's crown does not fit in the office.
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June 24
The slowest office that happens. I've been in line for 2 hours, the staff are not itching at all. I will never buy tickets from Aeroflot again!
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1
March 21
The most terrible service. They hang up on calls. The forms on the site do not work. I am currently in Almaty, the passport details of the ticket need to be changed. The office in the city is closed due to the holidays. It seems that the site does not work at all from Kazakhstan.
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2
November 25
It is impossible to get through. There is no way to go through the menu in the answering machine, he does not respond to keystrokes for 1.5 hours stupidly sat with the phone in his hands.
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September 28
I will never use the services of this airline again! Flights are constantly being cancelled. Because of its benefits! As a result, we are late for connecting flights. Causing material and moral damage. They then reply that it has nothing to do with it!
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October 26, 2023
Everything is quiet, calm and to the point.
4 stars for the management's disinterest in updating information on Yandex maps, I had to do it myself.
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2
August 30
A regular passenger, he has grown to the silver level
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November 14, 2023
The representative office in Almaty is working terribly, they have been feeding breakfast for 2 months and do not make a refund.
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1
1
January 9
Quickly, clearly, without any problems, everything was made out! I recommend
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October 13
Fast service
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March 18
Great company and wonderful people
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1
November 1, 2021
посмотрел на сайте цену приехал а там оказывается есть наценка 25 евро, купить онлайн было проблематично так как на карте не хватало денег,а внести на российскую карту сбер,в филиалах сбербанка в Алмате нельзя,спасибо сотруднику филиала сбер,выручил перекинув деньги со своей карты!Данный филиал(Аэрофлот)по сути представительство,билеты там покупать не советую, вежливый персонал!!!хорошее чистое помещение(вход с торца) троечка за то что нет информации о наценках(узнаешь по факту потратил время)
July 2, 2022
Всё отлично!
Внимательный и вежливый персонал. Довольно удобное расположение офиса.
July 20, 2022
Последнее время испортило ь обслуживание, я с золотым статусом, сидел в очереди 1,5 часа. И когда начал покупать билет, понял в чем дело, был полностью не компетентный начинающий сотрудник.
1
August 27
Nice office and friendly staff.
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1
May 13
Employees communicate extremely dismissively.
They cannot advise on Aeroflot's tariffs and the rules for their application.
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January 21
Business lounge and business class - at the level of
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December 5, 2023
I was making an exchange of a ticket purchased through the agency. Everything is OK
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July 31, 2022
Без причины сняли с рейса Алматы -Москва и перенесли билеты на другой рейс через 6 часов! Потеряли из-за них билеты с Москвы в Питер.
1
November 21, 2022
Странный график работы в пятницу до трех((( не серьёзно вообще иметь один офис для такой крупной фирмы
January 29, 2020
Хочу выразить своё благодарность,сотрудникам компании Аэрофлота,я первый раз так комфортно летела домой.Мне очень понравилось обслуживание и самолёт которое я летала,очень удобные кресла,вежливые персоналы теперь только куплю билет только на Аэрофлоте.Еще wi fi есть оказывается это очень круто!!!
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1
April 26, 2022
Как представительство компании Аэрофлот в Алматы, решают все вопросы, связанные с перелетами компанией Аэрофлот...
1
April 22, 2022
Пришёл узнать про отменённые рейсы, а у них образовался сокращённый день. Уже 2 месяца не могут вернуть билеты.