Aeroflot
90 reviews
December 5, 2024
Well done. They helped me out. Many thanks to the whole team. May all of you always be well. A great, friendly team! Only positive and positive emotions. Thank you 🙏 🤝 👍
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September 11, 2024
Wonderful staff. Polite, responsive - quickly resolved all issues.
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2
October 17, 2022
I love flying with Aeroflot - as a rule, without delays, clean, proper service, there is something to eat for a Vegetarian. But this time the service was just perfect!
Flight SU 1873 (October 14, 2022) - you are the best!
Despite the early departure, the flight went great! Comfortable armchairs, plenty of legroom, delicious porridge for breakfast, an unexpectedly wide selection of movies to watch, a USB charging port (working!).
The flight attendant has a real interest in solving any passenger's issue, and not just "according to the rules" to work. Attentive, friendly, respectful and HUMANE attitude towards passengers!
Well done! 5+
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6
June 27, 2023
We flew Aeroflot flight SU 756 from Sochi to Antalya on 06/26.23, we were with two children 7 years and 10 months old,
First, they checked in without waiting in line, the girl from the business class desk invited them to check in, quickly issued tags for hand luggage, a stroller and boarding passes
Secondly, the flight went fine, the plane was clean, the flight attendants were friendly, they offered to sit with the baby in the back seats during the flight where it was empty
Thirdly, without delay, everything is according to schedule
And of course, a pleasant bonus in the form of drinks, snacks, branded gift sets for children, which definitely brightened up the leisure time of children during the flight, everything is wonderful! Thank you very much
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3
September 20, 2024
I do not recommend flying with Aeroflot. They don't take money for anything.
We bought a place at the emergency exit so that we could stretch out normally sore legs, which cannot be kept down, it is tedious to keep at a high level. We got this for 6,000. (Photo)
In all other companies
there are no chairs in front of such paid seats. And this is just a deceptive maneuver for such a huge amount!
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1
December 5, 2023
Please note. I am contacting the airport management. I arrived at the airport on the morning of December 2 at 10 a.m. and contacted an Aeroflot representative on the ground floor. A Russian girl was sitting there. She answered my request very rudely . He is sitting without a badge, not hello, not goodbye. Dear Aeroflot executives, give your employees a master class on how to behave in the service sector!!! When I asked her to give me her first and last name, she refused!
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3
2
April 29, 2024
I am very pleased! We helped to quickly resolve the issue with the ticket. Everything was very positive and professional.
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3
September 5, 2023
Hello, my family and I buy about 15 tickets a year this year, more precisely 02.09.23 6 tickets 04.09.23 g 7 tickets were bought this time we decided to buy with airflot, but unfortunately we were very upset by the staff of airflot in airporta more precisely, the representative of an airline named Davron, we were very unhappy with the airline with us was very he was rude and did not listen to us, his personal problems were mixed at work with his native havo yullari, very polite and understanding thank you
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3
June 26, 2024
Attentive and qualified staff. Quickly, clearly, kindly and without "water"
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2
January 31, 2024
The tickets were purchased in Russia, it was necessary to move the date of the return flight to an earlier date. We did it without any problems, but we had to pay. Well done employee anyway. Thanks a lot to her for that. 🤝
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1
August 27, 2023
It's a very nice place. I am glad that we have such services in our country. The only thing is that changing the departure date turned out to be a very expensive pleasure). And so, the people are professionals in their field, they did everything quickly and clearly
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3
March 19, 2023
Aeroflot, when everything is normal, you are white and fluffy, but when a seemingly normal situation happens, the board was sent to another airport due to weather conditions, you just throw passengers to their fate, the whole board stayed overnight at the airport, which does not even have a waiting room! There was no question of any accommodation anywhere, even for passengers with children... a good answer: "there are no places in the hotel." I would like to note that all airlines whose passengers also landed at this airport were accommodated!
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5
June 27, 2023
Due to problems with the runway, the Ministry of Water terribly delayed flights. For 5 hours . Aeroflot employees are just amazing people, I especially want to thank Vladimir's employee, he helped everyone, there are no words how sustained and well-mannered this man is, even in such a stressful situation! I will remember him with a kind word for a long time. They provided water, juice, and tea. Then they fed me. Bravo to the company and such wonderful employees!
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3
December 30, 2022
Operator 4186 Ignat 30december helped out a lot, I did not understand the situation and never flew on an airplane, explained everything in restrained, polite detail. Many thanks and a low bow. Happy New year!
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3
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August 31, 2023
Pleasant staff who are ready to help, this is always the height of professionalism! The certificate was made ahead of schedule, everything is clear, without mistakes! Thank you for your hard work!
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1
February 24, 2023
I love Aeroflot, and even more I like the manager Tatiana from the main office in Tashkent, thanks to her, our whole team flies with Aeroflot, always and will help in everything! Thanks!
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March 29, 2023
Aeroflot flight SU 1129, Sochi - Moscow 03/28/2023.
It was shaking a lot because of the weather conditions, but what kind of flight attendants are gorgeous, attentive and responsive, their calm and confident behavior helped me calm down a lot, I want to say a big thank you for loving my work.
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3
March 28, 2023
Aeroflot's Baggage Handling Department, Kuznetsova Valentina and Andrey Krotov, you are amazingly responsive people and professionals in your field! Thank you from the bottom of my heart. On flight SU018 on 03/25/2023, we mixed up the luggage, and only thanks to your clear actions did we not miss the flight. A thousand thanks, we hope your management will highly appreciate your human and professional qualities!
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3
June 25, 2023
Aeroflot, as always, is on top - they listened attentively, communicated politely, and picked up what I needed. And in general, in my opinion, this is the best AK in the world.
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3
December 1, 2022
The office is very beautifully decorated. The staff is very attentive to the details of passengers' situations. Problems are solved promptly and in full with the provision of information on the progress of the solution. Every time you leave the office in a good mood from communicating with the staff of the representative office!
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3
March 1, 2023
What kind of people are not answering the phones, how to solve the problem if your employees do not answer the phone ?!
I ask you to take action.
The Tashkent branch is terrible, do you even read the reviews?
Do you help your clients at all?
In Moscow, call, you will be answered immediately.
And here the Uzbek comrades will not deign !
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4
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February 28, 2024
Very convenient location, close to the airport.
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2
November 29, 2022
Many thanks to the girl Tatiana, who worked in the office on 11/24/12.I arrived by taxi 100 km away. to rebook a ticket 10 minutes before the end of the working day. There were more clients ahead of me. Thanks to Tatiana, I changed the tickets, although she had to stay late. Aeroflot is steering! I wish there were more sympathetic people like Tatiana!
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4
November 16, 2024
As always on top
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August 31, 2022
There were not many people during the visit. One girl worked, answered all the questions and helped. The office is well maintained, the location is close to the airport.
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3
October 1, 2022
Aeroflot, how can you cancel all flights on October 2 and send everyone on an overnight flight, at 3.45, you provided people with a sleepless night, a lost paid day at the hotel, and ruined their vacation. All colleagues took off on flights of other airlines without delay, they respect their customers!!!
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3
March 6, 2022
My family flew from Moscow to AOE 05.03.2022 in the morning (return ticket 12.03), upon arrival in the UAE, our relatives informed us that Aeroflot was canceling international flights from March 8. NO official information or details could be obtained from the airline, and no 1 phone is working.As a result, we bought 3 times more expensive tickets for OUR money back on 06.03, barely in time.There are no tickets now, there is a last flight with a cost of about 500 thousand rubles. Aeroflot not only did not give any information to those who bought tickets from them, but also sold the last tickets for a lot of money, profiting from people's misfortune. Shame on you!!!!
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June 16, 2022
The staff is always polite and professional. I have asked questions more than once, everything was solved promptly and competently!
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3
1
July 11, 2024
The best employees ,the best company ❤
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3
November 29, 2022
It's not a bad office, but:
1. It's almost impossible to get through.
2. It is impossible to pay for luggage at the Aeroflot counter at Tashkent Airport, you need to go down to the office and pay in cash in soums, although the bill is given in Euros.(euros are not accepted)
Bank cards are not accepted with the words: "this is Uzbekistan."
Strangely, cards are accepted all over Uzbekistan, they are accepted at the airport itself, but Aeroflot does not.
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April 29, 2023
A woman with shaved temples , not particularly friendly, and in addition turned out to be incompetent in terms of air tickets for vouchers after the pandemic
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March 21, 2021
Aeroflot has always been pleased with its presence outside the Russian Federation. Faced with the need to visit the office in New York, Tel Aviv. Now in Tashkent. The level, of course, is quite mundane. The employees loudly discussed when to go to the store, smoke, what to cook for dinner at home, all this in the presence of customers. Apparently, this is the mentality. Considering that all issues were resolved professionally and on time, I put 5 and recommend it if necessary.
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5
July 31, 2022
Everything is fine, the room is quite decent. Everything you need for a business trip is available. It's a shame that the restaurant was open only for breakfast.
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3
June 4, 2021
They are completely incompetent , especially now after a bunch of canceled flights .They said that you have fully used one direction and will not receive anything for the next unused direction , and forget the voucher .haha, on the official website of Aeroflot, I was given a voucher for a day.
Plus, when they started to carry out export flights, they wanted to issue one direction for my two, I called the Aeroflot toll-free line at that time, where they told me "nothing like that, they should also issue either a voucher or set a departure date for the remaining route"
In short , it is very unpleasant , especially for a woman with shaved temples , it is better not to contact her at all !
Aeroflot pay attention to your employee, it's time for her to upgrade her skills or retire
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4
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September 7, 2022
The Aeroflot office is located near the airport. One girl worked in the hall, was able to answer all questions and give high-quality advice.
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3
January 31, 2024
Tickets are more expensive here than on the website. Cards are not accepted
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January 12
Uncomfortable.
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December 19, 2021
Beautiful office! Helpful staff! I solved the issue in 5 minutes! I've been with Aeroflot for a long time! Happy New Year 2022!!!!
Parking is a problem!
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1
January 6, 2023
They don't answer the phone, I've been trying to call both numbers for an hour. I will also write a complaint to the central office of Aeroflot for work in Tashkent.
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4
February 23, 2022
I love Aeroflot. I can always get an answer to my question. Everything is clear and precise. The staff is responsive. Don't close down any more, as you have been quarantined, please...
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June 7, 2022
The service staff is excellent the food is not delicious in somalet and there are no bags
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December 14, 2021
The point of the all-Russian flagship airline is to make extra profit (the cost of tickets was raised 6 times) due to the desire of customers to celebrate the holidays with loved ones and relatives from other cities.
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July 2, 2021
Many thanks to the entire staff of flight attendants, especially Irina and Olga of flight 1876, which arrived on June 28, Moscow Bukhara
Iskandar. Visually impaired person of the 1st grade.
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December 12, 2021
Our flight was canceled, and it started. The organization is two-plus, the rudeness is off the scale, the passenger lost consciousness because of nerves, at least someone would come out and clarify. I don't care from a bird's-eye view.
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January 23, 2023
Friendly crew, polite attitude to passengers
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3
September 22, 2021
Very polite staff, I recommend it. They will help with any question, but they do not accept foreign Cards, only Uzbek or cash
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March 22, 2020
Evacuation of Russian citizens from Uzbekistan
Friendly and customer-oriented staff. I had to apply for the second time - this time in connection with the evacuation of Russian citizens due to coronavirus. The information on the website of the Embassy of the Russian Federation indicated that both rebooking and sale of a/b for Aeroflot flights are carried out at the Aeroflot embassy.
Since I had tickets from another airline in my hands, I came to the Aeroflot representative office in order to purchase their ticket - Aeroflot flights were organized daily, and it was unclear whether flights from another airline would be organized a/K. I was correctly and accurately told where I can purchase a/b for an Aeroflot flight. Despite the peak loads since 03/16/20, the professionalism and warm attitude of the employees of this representative office in Tashkent remained unchanged. Thanks!
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3
June 18, 2021
I flew su1895. The airline representative is very rude. He doesn't know how to work with people. I explained after the surgery to find a comfortable place. She started being rude. Kyrgyzstan Osh-Moscow this flight. June 18, 5-50 time
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July 30, 2021
A very pleasant and conscientious girl who sits to the left of the entrance. It will suggest suitable options. I advise you to approach her specifically
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January 25, 2021
They do absolutely everything to work less.
They cut off everyone, and when they only realize that the client knows what and how, they begin to fulfill their duties.
Whatever the review is considered anti-advertising and advertising, I will write one thing, buy tickets from other Airlines.
In my case, the original documents were rejected.
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