AlatanTour

Rating 4.9
62 ratings
Rate this place

21 reviews

Level 3 Local Expert
September 16
Thank you so much for your work and constant professionalism in organizing trips to various countries of the world. Service, support, friendliness - everything is at the highest level! Special thanks to Olga from Vitebsk, who is always in touch 24/7 and promptly helps to solve any issues and difficulties with flights. Thank her for her patience! Many thanks to Elena from Minsk, who promptly issued visas to Singapore at a high professional level! I am very grateful to you for your work!!! I will advise my friends. We will continue to cooperate. Success in everything and patience!
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Level 16 Local Expert
July 14
The first impression is very good. Parking under the barrier is a big plus. Nice place, nice people. Especially Alyona. Polite and attentive, you can see the desire to work for people. Thank you.
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Level 2 Local Expert
October 7
I would like to thank Kristina for her hard work! She quickly and efficiently provided services for the search and sale of tickets, a very delicate and tactful girl, thank her very much and success in further work.
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Level 8 Local Expert
February 16
As it was written below, Vitaly from the Gomel branch has a separate respect. A highly qualified specialist, support throughout the time, called and asked about each of our flights. I was also able to get nice bonuses from the hotel. The same cannot be said about Ekaterina from the Minsk branch. Complete indifference, a feeling as if we are the only ones who need it. There are no questions about how they flew, what happened and whether they flew at all. Here are the vouchers for you and goodbye. We didn't fly through the tour agency a lot, maybe it's like that (although Vitaly from Gomel showed a completely different attitude), but the sediment, of course, remained, and we won't contact her for the 2nd time for sure.
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Level 2 Local Expert
November 22
I turned to Yana for help in finding flights, a responsive girl, worked quickly, thank you very much! Good service!
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Level 4 Local Expert
November 10
An honest review of the travel agency "Alatan tour" and its employees. In mid-January 2024, we booked a tour to the UAE and manager Alina Krivitskaya worked with us, we liked her: she was always in touch, she reminded us everything, pre-booked the necessary seats on the plane, there were other pleasant moments in the work.She deserves a score of 5 points. And thanks to her, we turned to this travel agency again in mid-September 2024, only for the Italy-Switzerland bus tour. On Saturday, only Karina Nechaeva was at the office, who signed the contract, took an advance payment, answered all questions in the office, but then when communicating with her on Viber there were moments that she did not like: 1. When signing up for the tour, we were warned that one person would apply for a visa normally, and the second would have a VIP, we were assigned a time and when I came for a package of documents for a visa, Karina was not in place, although I told her that I would come that day, as a result, I had to wait for the documents Galina Semyonovich gave it to me, from whom I accidentally found out that I have the cost of Prime Time + Premium service, and the second person does not have a regular feed, but Prime time, but no one told us about it, only the date and time of submission was indicated on Viber. 2. When paying for the second part of the tour, I asked Karina to tell me the exact cost in advance in order to withdraw money from the card because they pay with interest through the card, Karina said well, but she did not calculate anything for 5 hours until I came to the office, as a result I had to withdraw an approximate amount At the time of arrival, she was not even busy with anything. 3. When I took the questionnaires, I did not check them on the spot, because Karina was not there, but her client came to Galina, and when I came home I found errors in the name of the organization where we work in two questionnaires (although we have different organizations) and the phone number was incorrectly indicated in one questionnaire, the questionnaires were filled out by Valeria Sakolina That's why I had to come back to redo it. 4. When I brought the checklists for the passport agency to pick up for us, Karina was not back at the workplace, although I told her what day I would come, I gave the documents to Galina, and Karina turned out to have gone on a business trip and did not say a word that she would not be there. 5. When I asked Karina ( 2 days before submitting documents to the VC) in which hotels we spend the night, because even the city where we spend the night is not specified in the program, the answer came from her only a day later, that 2-3 days before departure she would inform us, and naturally, she did not inform us before departure.There were other moments, but already so much has been written. P.S. she reads all the messages, the principle of Karina's work: if there is time to respond to a message, she answered, no, she did not answer, she forgot - it's okay, in short, she does not worry about anything, the main thing is that she signed a contract, with responsibility Things are bad here. I note that I applied to a travel agency not during the burning season, when there are a lot of customers, but when there is not much work. The average rating of the travel agency will be 4 points thanks to Alina and Galina, I do not advise you to contact Karina. The bus tour is designed so that after the sightseeing tour, which takes 1.5-2 hours, those who do not go to the additional.We have to spend 7 hours wandering around somewhere while others are on an additional tour.escorts for an additional fee.for a fee, and all hotels where they spend the night are located in provinces from 110 km to 500 km from the place of the excursion and as a result, all arrivals to the hotel from 11 am to 2 am, and not a single normal sleep per trip. We took an additional tour in Switzerland, as a result, we looked at one city, and then it was dark on the street and the money was down the drain. The tour program specifically does not specify anywhere where we spend the night and how long to go to the hotel, if we knew in advance, we would not have gone. It is better not to take the lunches that are offered on the trip - it is tasteless and expensive.There were people from different tour companies on the bus and the organizer of this trip was another well-known company, not Alatan Tour, we will no longer apply for a bus tour here.
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Level 15 Local Expert
August 16
The agency's strange passivity in the "season". I tried to call a week ago: either they don't answer, or they promise to call me back but they don't do it. I leave a request for a hotel in the morning - there is no answer for the day. I'M COMING to the head (!!!) the office is on Saturday, and there is one specialist working there and they offer to wait 1 hour.... You know, I've been buying tours on TEZ tours for 10 years and I haven't seen this. If it weren't for the fact that TEZ didn't have the hotel I needed, it's unlikely that I would have become a client here. And for the future, of course, the sediment will remain.
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Level 2 Local Expert
April 28, 2023
Спасибо директору гомельского филиала компании АлатанТур Терентьеву Виталию Викторовичу, профессионал своего дела, благодаря его рекомендациям отдых понравился. Буду обращаться к нему и в дальнейшем
4
Level 2 Local Expert
July 14, 2022
Отличная компания. Лучшие специалисты в области авиационных перевозок (авиабилетов) и туристических услуг. Высокое качество услуг. Можно купить любые авиабилеты в том числе Low cost авиакомпаний. Прорабатываеют маршрут за клиента с учётом имеющихся виз и пожеланий. В общем, главное поставить задачу и она будет решена.
2
Level 3 Local Expert
October 24, 2022
Огромное спасибо за вашу работу и профессионализм в организации нашего путешествия в Испанию Сервис, поддержка, доброжелательность - все на высоте! Будем советовать друзьям
3
Level 4 Local Expert
November 28, 2021
В условиях Ковид очень качественно работают... помимо оформления/продажи авиабилетов полностью прорабатывают всю логистику (ограничения, необходимые документы и т.д.) для возможности совершить перелёт и прибыть в точку назначения... без проблем долетел в Италию и Варшаву...отработали маршрут в США... отлично!
1
Level 7 Local Expert
October 23, 2022
На первый раз не впечатлил, будем надеяться, что внешность обманчива. Более того, там - новый директор. Я желаю ей удачи, ну а упорства ей не занимать!
1
Level 15 Local Expert
December 31, 2021
Отличное агенство не первый год пользуемся услугами по покупке билетов всегда на высшем уровне агент Тамара просто великолепный человек всегда все объяснит размажет покажет
2
Level 18 Local Expert
November 11, 2022
Любимая туркомпания. Хорошо и четко работают. Большой выбор туров.
2
Level 5 Local Expert
November 16, 2022
Всё нормально люди хорошие отзывчивые
1
Level 5 Local Expert
September 1, 2022
Работают профессионально, чётко.
1
Level 11 Local Expert
August 4, 2022
Молодцы ребята!! Все на высоте
2
Level 11 Local Expert
February 4, 2023
Ван лав❤️ надежные💪
1
Level 14 Local Expert
December 2, 2022
Красавцы. Но собственник сменился в ноябре. Надо смотреть что выйдет
2
Level 5 Local Expert
June 9, 2021
Забота и хороший подход к клиенту.
3
Level 22 Local Expert
June 14, 2021
Отзывчивые менеджеры, быстрая помощь.
3