How could you come up with such a bank that it is impossible to top up your account? ATMs are open until 18:00. The ATM does not accept the card after 18:00. There are only a few ATMs with replenishment in the city, they do not always work, most often they are turned off or simply do not accept money. The call center offers the nearest ATM within 10 km. How do you imagine people should use your bank?

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Надия Калганова

Level 10 Local Expert

The advantage is that this branch is located in a convenient location, there is a children's corner inside the bank. But it is better not to visit at lunch, otherwise you will have to sit in line for about 10-15 minutes.

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Александр С.

Level 5 Local Expert

Terrible service! Disgusting service! Irresponsible employees and indifferent management! According to the facts: I came to issue a card. I spent two hours in the department until closing time. As a rule, the questionnaire was checked by the financial monitoring service. The financial monitor checked for two hours, did not answer calls, and the bank employee was doing his business on the phone all this time. Well, why not? The day goes by, the salary is dripping. He only started to move when I asked him again, "Well, what's there?" To which the employee sighed, looked up from the phone and started doing something. As a result, the working day ended and I was sent home! When I was asked to accept the complaint and call the management, they replied that there was no management. And the complaint was not accepted. After a while, they called and told me to bring a scanned copy of the inn certificate. A day later he came and brought a certificate. The certificate was uploaded to the questionnaire and everything is new! Again the waiting, again the indifference, again there is no guidance! I'm sitting here waiting for the result. It's been 50 minutes. We have not heard about the service and quality of service here.

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Alatau City Bank

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