Alatau City Bank

4.4

133 ratings

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Батия Таженева

Level 2 Local Expert

I would like to mention the wonderful work of an employee of this department named Aida. She promptly resolved my question regarding the social card. The working day was coming to an end, there were only a few minutes left before the bank closed, the question remained open, however, Aida took my phone number, called me back after the working day, explained everything in detail and the next morning, without any reminders from me, sent the document I needed by whatsapp. He is a very sensitive and attentive person. I'm glad she worked with me that day, July 7th. It's nice when you meet a professional and purely human attitude towards yourself. It is employees like Aida who create a decent image for the bank. Thank you, Aida!

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Ильдар Хасанов

Level 3 Local Expert

I have been served as a legal entity in the bank since 2014. At the moment, it has become the worst bank in the Republic of Kazakhstan, the problems began in 2024. The delivery contract was registered for more than a month, currency control is something they do not read the contract, they make the same corrections for their own corrections and feedback can take up to 7 days. As a result, they got tired of opening an account and transferring money to another bank, where registration was done in 4 days.The situation repeated itself this week for another of my companies that remained in this bank, money in transit, currency control - it burns again, it cannot answer questions clearly, wait for them to answer you by mail))) and it's all the same again. As a result, I opened accounts in another bank, it's a pity for the lost time of 14 days and another week for a refund, etc. With the arrival of the co-owner of the Caspian Sea, there is no improvement.

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Александр П.

Level 7 Local Expert

I have opened accounts with a multicurrency card in this branch for the possibility of paying for purchases in Europe. The card is wonderful, everything is paid for. The department has excellent, polite, competent staff. Thank them very much! I am happy that I use the Jusan Bank card.

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Дмитрий

Level 17 Local Expert

Super fast service, a card on the day of treatment, everyone is very polite and as customer-oriented as possible. I definitely recommend it.

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Марина Райская

Level 5 Local Expert

Professional staff explained everything in an accessible way and opening the card took a maximum of 20 minutes (I am not a resident) The waiting time in the queue is 10 minutes. A very good department, I recommend it.

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Федор Реков

Level 12 Local Expert

A dubious office that deals with CTP insurance. I had a sad experience with paying damages - they didn't pay, it's been more than a year. I do not advise it, they do not fulfill their obligations.

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Александр Романив

Level 13 Local Expert

A great, pleasant, reliable place! I did everything I came for quickly! No queues and incompetence! Satisfied! Accounts are opened for non-residents!

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Александр Попов

Level 16 Local Expert

Opened the map. I came from Russia. Customer-oriented bank. Competent specialists. Detailed and accessible explanations on issues of interest. Assistance in full . Respect.

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Denis Prozorov

Level 12 Local Expert

We helped with everything - good service, excellent modern Bank.

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Полина

Level 10 Local Expert

A large branch, the queue is moving quickly: an account was opened, and a personalized multi-currency tenge / euro/ dollar Mastercard was issued/issued to a non-resident: a printout of the IIN, a passport with data on border crossing, the address of the place of stay in Astana, a Kazakhstani phone number and a questionnaire (you need to write a lot and prepare the data of the Russian TIN if you are from the Russian Federation). I recommend downloading the bank's application in advance in order to activate it faster. It is advisable to have an account in another Kazakhstani bank or cash in the amount of 2000 tenge: you need to activate the card. Many thanks to the bank for the support of non-residents!

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Не Дж

Level 2 Local Expert

The service is not very good, they could not set the PIN code In order to receive cards, I went to banks all day and could not receive them Employees are always busy with their own affairs

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Дмитрий Б.

Level 3 Local Expert

We helped solve the problem with authorization in the application (there was an error related to checking the IIN). In another branch of the bank, they told us "we can't help you", but here they could.

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Андрей Коньков

Level 18 Local Expert

A convenient bank. They make cards for Russians. Clean, tidy, electronic queue

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Ольга Бельская

Level 9 Local Expert

Assem is the best employee of the bank))) and she served quickly and told a joke)))) thank you

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Юрий С.

Level 17 Local Expert

Good exchange rate, few queues, quick card registration.

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Павел

Level 5 Local Expert

Incompetent staff -(, terrible attitude towards the bank's client.

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Дмитрий

Level 19 Local Expert

We quickly opened a card and a multi-currency account

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Сергей Григорьев

Level 12 Local Expert

The best quality managers will tell you everything - smart girls!!!

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Никита Салтыков

Level 10 Local Expert

Service and attitude by 5 points.

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Петр Иванов

Level 12 Local Expert

A normal bank, but at least 2 hours in line

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Sergei Popov

Level 19 Local Expert

The trouble with parking. If we talk about the building, the bank is like a bank. Of course, there are complaints about the bank itself as a service, but that's another story :)

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эльдар нурмагамбетов

Level 7 Local Expert

There are few parking spaces, you will be spinning

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Марина Сорокина

Level 9 Local Expert

Managers work very fast

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Александр

Level 3 Local Expert

Pleasant, conscientious employees!

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Александр М.

Level 9 Local Expert

The bank does not care, the insurance sucks, go around, do not be insured , otherwise you will pay from your pocket many times more

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Обсада Спб

Level 5 Local Expert

I waited 20 minutes for the managers to chat among themselves

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Aibek

Level 7 Local Expert

It is inconvenient to get to the bank, but the building is beautiful

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vake

Level 6 Local Expert

The head office is clean and cozy.

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Иванов Константин

Level 7 Local Expert

A very good bank

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Лучше всех.

Level 10 Local Expert

Not a bad office!

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Гульмира Абилова

Level 7 Local Expert

A good, convenient bank!

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Ерлан Кусаинов

Level 7 Local Expert

Normal service!

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Петр Боноев

Level 7 Local Expert

They helped

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Future23

Level 14 Local Expert

Not a bad bank

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Рустам Фахрутдинов

Level 16 Local Expert

To be honest, there is no such bank anymore! Zhusanban is something like that! Somehow, before him, he is a former Dzhaksybekovsky! And I don't give a shit about them from the big bell tower!!!

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Level 13 Local Expert

A good bank

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Alatau City Bank

36 reviews