It's just bullying. How was it possible to make only 2 cash registers again after the repair, one of which is always not working? I came in today, there are 5 people in front of me in the queue. The first person was served for 15 minutes, the second for 20 minutes. I didn't wait for the third one to come out. Another bank left and waited in line for 3 minutes and changed the money.... 3 minutes, not 15-20 minutes per person.

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Евгений Воинов

Level 3 Local Expert

When ordering a card at home, the bank faces a delivery problem, namely, by transferring it through Belpost for 2 months, it basically does not track the receipt of the plastic card by the customer and its further storage. When clarifying the issue of receiving this card, the bank offers to reissue the card again, blocking the old one, without giving a guarantee of receiving it, which may later lead to a further similar situation. The specialists in the call center throw up their hands and offer to make this order again, without guaranteeing that it will be received by the end user. In response to offers from the client to meet halfway and pick up the card from the branch himself, if the bank is unable to fully perform the proposed service, the call center operator insistently promotes taking it from the bank branch for the amount of 30,00 BYN, although they cannot fulfill the agreed delivery conditions in full.

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Юра Василевич

Level 9 Local Expert

I would like to mention this specialist, Danila Cherniavsky, separately. A wonderful person, very pleasant and polite in communication, perfectly and intelligibly clarified the information on my question. It is thanks to such people that you want to visit Alfa-Bank branches. Thank you very much!

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