Alfa-Bank
84 reviews
January 17
It's a disgusting department, there are always a lot of people (morning, afternoon, evening), often only one cash register is open, it's stuffy and the icing on the cake: cashiers are not attentive at all. On Thursday, when exchanging currency, they gave a larger amount than it should have been according to the exchange rate (they didn't recalculate my joint carefully because there were a lot of people in the department and it felt like they were already breathing down your neck). I moved the money to another place at home and found out that there were more of them only after 6 days (that is, on Tuesday) when I paid for the online order. The next morning (Wednesday), I took it to the bank branch to return it because I know it's a criminal offense, so they didn't even know they had a shortage on Thursday, but they asked if you were on Wednesday (so it's not the first time they've had it in the days before Thursday). I made a refund, but they didn't even say thank you. And it turns out that the police were already looking for me (great, go to the bank to change money, and they'll also put you on the wanted list) on Friday, the police came home, I had to write an explanatory note because the money had already been returned. The conclusion is this: COUNT THE MONEY WITHOUT LEAVING THE CASH REGISTER, demand a paper receipt (and not how they display the receipt on the tablet screen) and don't care if someone is breathing down your neck. And this was my last visit to this bank branch.
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December 23, 2024
The terminal does not work at all at Rokossovsky 2
It's been 2 weeks, that's for sure
Rokossovsky 80
The terminal seems to be working, but it doesn't accept cash.
In fact, I can't use the function I need.
There is a huge queue in the bank itself.there is only one cash register
Maximum discontent
When everything needs to be done quickly, nothing works.
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October 17, 2024
Of the two ticket offices, one is most often working, which is why queues are gathering, and there is already little space in the department. Plus, there is the only ATM in Serebryanka where you can put money on a card, but it also works every other time.
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3
September 19, 2024
I try not to come here once again. Stuffy, little space, huge queues, slow service. Like the cherry on the cake, the ATM does not work with enviable regularity to deliver the proceeds
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4
December 27, 2024
It's a disgusting place, no matter what time of day you come, there's only one ticket office open. And there are always a lot of people, there has never been a queue in less than half an hour.
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December 5, 2023
It's a nightmare. I wanted to buy a product on Minipay. But only this bank gives a loan. I had to become a client of this bank. I arrived at the department, the employee took my passport, entered something into her computer and said that everything was OK. Today I'm trying to buy a product and the system gave me that my data is not valid. I call the bank and they ask for a code word. But I didn't fill out any paperwork. She didn't name the code word. As a result, I did not buy the product and why did I become a customer of the bank, if at the same time I cannot use the services of this bank. Now I have to go to the department again and sort it out. I spent half a day yesterday, and again I spent half a day on the trial. And the bank branches are far from my area of residence. I'm not happy, I also said it mildly. The operator says to wait three days, they say, the system will be updated and MAYBE everything will be fine. The first is why the bank did not allow me to fill out any papers if they now require the word, the SECOND is why the employee did not tell me that I need to wait three days to verify the data.
I think I don't want to be a customer of this bank and I don't advise others.
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1
April 22, 2024
I love Alpha very much, they are polite and can tell you everything in detail. But it's a shame for the time spent: not for the first time in this department, but as a physical person or as a legal entity, there are HUGE queues. You'll be idle for at least an hour. As it is, there seem to be at least two specialists...
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1
August 10, 2022
Super-mega-polite staff, everything is on a smile, everything is positive, everything is just wonderful, they will always prompt, help, make sure that the client is satisfied and served at the highest level!!!! Thank you so much for the service!!!! I am served here as an organization, I gave a separate low bow to the girls from the business for the ability to patiently explain everything to even such an "incomprehensible" client like me - THANK YOU VERY MUCH!!!!
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3
January 11
if you need an ATM, then you are clearly not here, the ATM never works, I have been using the bank for 3 years, I have worked 6 times
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January 18
The most terrible separation! Don't waste your time and nerves! The place is small, there are a lot of people, I don't work at the ticket office, the staff is disgusting!
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September 12, 2024
The bank is not bad. But, I ordered the card, while clarifying that the index was specified incorrectly, I asked to change it. To which I received a response from the bank that it was not so important, the card would still come to the address. As a result: the card did not arrive, I had to re-order. Thanks to the call center girl who edited the data. The staff of the department is definitely a minus.
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December 10, 2024
Queues on weekends and weekdays. The branch pushes away from the bank's products.
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September 18, 2023
Excellent service, excellent staff. I have never been dissatisfied with multiple requests. Quick and informative answers to all questions. I recommend both this branch and the bank.
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September 30, 2023
There is not enough space, it is noisy, the queue is moving very slowly, it is very sad, now due to the fact that the bill acceptor does not accept $100 bills, it is necessary to defend a queue of 15-20 people (
The ATM started working faster, at least for something you can throw a star. There are no questions for the staff.
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1
September 21, 2023
I really like the department, especially for working with legal entities. and at the reception they will always tell you where and how to take the electronic queue ticket. And in my opinion, the most modern bank.
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January 17
The ATM is constantly closed, there are huge queues at the branch
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August 14, 2023
The work in the department is disgusting , there is a huge queue at the cashier , the cashier works alone . The room itself is very small and stuffy. Only one ticket office is open. There are currently 27 people in the department. 12 55 . 14 08 2023
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2
August 30, 2023
An ATM is open every other day. Barely alive are sitting at the checkout... at lunchtime queues ... and employees don't want to work at all... it's better to keep money under the pillow than to cooperate with the same "bank"…
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April 1, 2024
He asked for a loan statement from the beginning of the loan agreement. They gave me an extract, but they lost the first year somewhere. Time and fuel spent.
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November 26, 2024
There are always queues, as there is only one cash register
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June 23, 2022
The service at the Rokossovsky branch is very slow.So on 06/22/2022, in the period from 12.40 to 13.00, two female consultants (1st and 2nd number according to the signs above them) were able to serve only one bank customer, that is, in 40 minutes of total working time for two, only one person left the bank.There were seven people in the queue.According to such service rates, the queue for the seventh visitor will arrive in about two hours!During rush hour, only two employees out of four workplaces worked, respectively, and one cash register out of two.The male consultant at the entrance was absent from his workplace almost all the time.In response to a remark about the slow work of the bank's staff, presented to an employee of the same bank (a workplace behind a dark glass sliding door), the situation has not changed for the better.The employee did not even bother to go out into the hall to make an attempt to speed up the work of her department.I ask the bank's management to pay attention to the shortcomings in the work in order to eliminate them in the future.
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5
December 28, 2024
Employees always work very slowly
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October 7, 2023
Excellent department
The employees are very polite and competent
There are no queues.
I want to come again!
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April 30, 2022
The staff is polite, they really try to help, I saw emotional situations, and there the employee really tried very hard to sort everything out. Parking is nearby. The room itself is slightly cramped. I came at rush hour - I waited a long time, but it was clear that the staff were smartly trying to do everything.
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1
July 5, 2024
I really do not advise if you need to change the currency, you can sit for an hour!!!!
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June 3, 2023
The staff is not bad and very positive, a little long, but generally not bad.
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September 16, 2023
Disgusting service organization! There are a lot of people, there is one cash register and 2 workplaces, the waiting time is from an hour or more!
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1
July 1, 2022
The service is good, the attitude towards customers is wonderful.I am serviced as a legal entity, everything is on top. The only drawback is long queues, the bank is small, there are not enough staff.
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August 1, 2022
An external ATM saves a lot, inside there is always a cleanly polite staff and excellent service
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June 16, 2022
A good bank, an electronic queue, polite staff. Good currency exchange rates, a cash register on the street, convenient. Of the disadvantages, there is little space inside.
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June 4, 2023
A good department, but small. Long waiting time at the checkout due to cashiers' breaks right at lunchtime
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May 29, 2021
I have been a client of this bank for more than 3 years, the application is cool, everything is convenient, which cannot be said about the bank branch and its device. One day I came to pay the bill according to the sheet from the place of demand in cash, I was one of the first to come to the branch in the morning, took a ticket to the ticket office from where they sent me to a specialist to fill out documents and told me to wait for my number in the queue. I waited for an hour and a half, there were 20 people after me, and as a result, the specialist told me that the bank does not make such payments and I heard the answer to all the questions, well, unfortunately. Absolutely wasted time, nerves and plus incompetence of employees. No one notified me at the checkout, anywhere. So there is also no clearly constructed queue system, I will definitely complain. In a similar branch only from Belarus bank, they immediately helped me without queues and made the payment in just 7 minutes. It's just an outrage.
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3
February 3, 2022
I use the Alfabank card, everything is very convenient in the application, but if you need to solve the issue at the branch, then you can sit in the queue for 1-2 hours…
There are only a few places to sit in this department, so I had to stand in the center of the hall most of the time
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3
September 19, 2023
Boorish attitude towards customers at the cashier in the second window. I don't know your name, shift 09/19/2023 09:23
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September 19, 2022
There were questions about working with the map, everything was explained, we downloaded the application. I am very grateful to the young consultant.
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3
September 19, 2023
There is always a long queue at the checkout, the branch is tiny, customers have nowhere to wait.
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September 2, 2022
A good bank
Attentive and respectful attitude towards customers
Minimum waiting time
Fast service
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1
July 21, 2022
The bank's premises are very small for a normal number of visitors. The bank's staff is polite.
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April 20, 2022
The station is working fine... The transport leaves on schedule and I liked the buffet, there are plenty to choose from...
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May 8, 2022
It is convenient that there is a terminal for replenishing the card in cash. There is little space, but the service is fast.
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3
July 11, 2022
The service is disgusting. I tried to issue a card, but only one cash register was working. Not only is the service very slow, but one person also works
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3
August 11, 2022
I have been a client of this bank for many years, there are no problems once. They explain everything correctly.
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August 3, 2022
I use currency exchange here. There are never queues. A good, profitable course. I recommend.
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June 5, 2023
The department helped with the selection of bank cards and their registration.
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May 14, 2022
Like all Alfa-Bank ATMs. There is a place to put the car, that's the main thing. It works properly, what else can I say. I prefer it during the day.
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1
May 27, 2022
Alfa Bank is the best, I really like it and the staff is super and the relationship is very good.
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1
May 28, 2022
The bank is normal, and it's funny that an ATM on the street can always put money on the card.
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2
May 7, 2022
A wonderful ATM that accepts cash, which makes it possible to replenish the card without queuing at the bank, but in the queue to the ATM
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1
1
April 28, 2021
I've visited it a dozen times, mostly currency exchange/card replenishment.
For the whole time, the ATM did not work 1 time, and the thing that issues coupons. But there was a girl standing at the entrance and giving out pre-printed coupons.
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January 22, 2020
The review is addressed more to the company than to potential visitors.
This is the first time in this department, but the impression of it is terrible. Service at the level of a village pub: mess and rudeness. I go to the information desk: "Hello, I would like to put money on the card using the IBAN number, I don't have the card with me." The answer is: "The card can be replenished at the checkout." Usually, in places with good service, the staff delves into the essence of the client's problem and explains everything to him in detail so that no questions remain. Okay, I'll take the voucher with the number: payment cards-> replenishment/withdrawal of funds. By the way, it will be difficult for elderly people to pull out this coupon, because it needs to be torn off with effort. I'm standing with a ticket at an empty cash register, the woman says that I probably went to her, but I didn't take the ticket like that (and which one was needed?). I explained to her what I wanted to do, she asked me to take a coupon for "Currency exchange operations" and approach her. What does currency exchange operations have to do with it?.. The dialogue follows:
- Do you have a credit card?
- Ah, then you need to go to the specialists at those tables, fill out the form and then come to me.
In theory, I should have found out about this not at the checkout, taking a few coupons, but at the very beginning, at the information desk.
I'm waiting for the specialist to be released. One of the employees returned to his workplace, the old number 125 (my ticket 126) is still shining on the scoreboard, I sit down with him. There is a dialogue going on, the young man speaks in a low voice with a clear note of aggression:
- What are you doing? ..
- I would like to fill in...
- What number is on the scoreboard now?.
* I look up at the scoreboard*
- Number 347.
- So what are the questions?
I get up and go to wait further, starting to write this review.
The number 126 is displayed above the next table, a polite girl asks questions to fill out the form and takes me to the cashier, where I finally top up my account. I say thank you and leave without hearing anything in response.
The whole performance took 10 minutes, despite the fact that there was no queue.
In the 21st century, it is not enough to provide services, you need to provide them well, at a height.
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4