Alfa-Bank

Rating 4.6
200 ratings
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69 reviews

Level 13 Local Expert
October 11, 2024
I give 2 stars only for the presence of the Alpha revenue cash register, which works 24/7 (but this is relevant only for business) On what day of the week, regardless of the time, you will not come to this department - there are constant queues and confusion. And the strangest thing is that there don't seem to be many people, but less than half an hour has never been able to sit here! It doesn't matter what kind of operation you need (payment or currency exchange/withdrawal). Slow service: specialists are always selling additional services to everyone (insurance, etc.) and spend 10 minutes of time praising what a wonderful service it is, they want a person who does not need it for nothing.
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Level 3 Local Expert
October 1, 2024
30.09.2024 I came to the department to make a payment for the purchase of a parking space, it is more than 10,000 Belarusian rubles, the girl in window 2 was serving. Without listening to me, she interrupted, "The commission is 25 rubles." And so on several times. I said that I would pay through my personal account, but I need to change the currency, I sent it to the cashier. I change it and ask the cashier how I can check the details, because I decided that the payment will take place immediately. The hall is small, customers are sitting, and then the whole hall, the girl who directed to the cashier, "I told you that after the cashier you would come back to me", It's all in a derogatory tone. I turn around and say: "Girl, don't talk to me in that tone, I don't transfer 10,000 rubles every day, I need them to reach the developer" And then in the hall the client begins to comment that 10,000 rubles, well, what kind of money is it, etc. I was just humiliated, and provoked by specialist 2-go window. It is unacceptable to talk in such a tone with a client. Even if I transferred 1 ruble, I brought the money to your bank, and the specialist should explain to me at least 10 times so that I understand how to do it correctly, and not give a reason to discuss my operation in the hall. After I told her not to talk to me in that tone, she served me calmly. But I came out of this department like I was spat on. The negativity is complete. Before that, payment for the purchase of an apartment was carried out at Alfa Bank on Krasnaya Street, there was a wonderful attitude, everyone tried to help. The sediment is unpleasant. Select staff more responsibly
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Level 5 Local Expert
July 16, 2024
The specialist worked coolly, very quickly!!! It was necessary to make an urgent payment with less than 15 minutes left before the end of the working day, everything was done!!!! Sergey Rabets helped me with this!!
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Level 11 Local Expert
October 27, 2024
I came to issue a card. There was no queue, everything was done quickly, explained in an accessible way. The staff is polite.
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Level 3 Local Expert
November 16, 2024
The ATM "works" according to a special schedule, namely: it does NOT WORK steadily for 1-2 days every 2-3 weeks or "works" in the mode: "it is impossible to withdraw / deposit cash". What is the attitude towards the people?
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Level 3 Local Expert
November 5, 2024
To stand in line for an hour and not change the currency There is one cash register for currencies , a crowd of people in the hall and three document specialists Thank you for the service.
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Level 9 Local Expert
May 24, 2024
Alfa, in my opinion, is one of the best commercial banks in the Republic. Excellent policy towards corporate clients. Special respect to the operator Marinochka!
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Level 25 Local Expert
June 6, 2024
Everything is fine. Polite and competent staff, the possibility of depositing cash through an ATM on the street and through an exchanger, handing over the proceeds.
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Level 3 Local Expert
March 28, 2024
Of the two ticket offices, only one is working, the second is closed "forever", there are constant queues. What is the problem with opening a second cash register? There is a huge flow of people with whom one cashier operator cannot cope and has to stand in line for half an hour for a 2-minute operation
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Level 8 Local Expert
May 3, 2024
One cash register works intermittently, it works especially cool until 19, and a break at the cash desk from 18.00 to 18.15, a constant queue even at such a time, you will lose a lot of time, plus eternal problems with ATMs
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Level 3 Local Expert
August 29, 2022
On 08/19/2022 I applied to the bank. I would like to thank Elena Kamotskaya for the excellent work of the bank's specialist. A very sensitive employee to clients, competently, exhaustively and professionally answered all the questions that my partner and I had about the financial transactions. She is very attentive and always friendly. I promptly solved all the problems that arose. Thank you for your efficiency, high professionalism and caring attitude.
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Level 4 Local Expert
September 20, 2024
Very slow business maintenance. Waiting in the hall for about 2.5 hours with 4 clients in front of me.
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Level 30 Local Expert
January 28, 2024
A bank where they can't do it right away. At first, it is impossible to open the card remotely normally, then it will be released to you in the same crooked way at the branch. Then there is a chat with support asking you to wait up to 5 business days. And so on several times. You can't do it right away.
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Level 10 Local Expert
March 11, 2024
I would like the ATM to have banknotes of smaller denominations of 5 10 sometimes it is very necessary, but they are not sold to me, and so an excellent ATM has never failed...
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Level 12 Local Expert
March 17, 2024
There is always a queue, and one cash register is open. I only go there as a last resort, I prefer other branches of this bank. In other departments, the work with clients is better organized.
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Level 9 Local Expert
August 22, 2024
The ATM has been temporarily closed for a week. I will change the review when the work is more stable.
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Level 10 Local Expert
September 22, 2023
This is my favorite bank, they will always help here without queues!!! Especially in the service of legal entities!!! I recommend it to you as a good place for business!!!
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Level 10 Local Expert
December 1, 2023
The most disgusting department The ATM on the street is always not working. It often doesn't work inside either. You need to stand for 50 minutes to withdraw / deposit money But then it turns out that it is impossible to do this with an electronic card in a bank I close the card and go to another bank
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Level 4 Local Expert
October 5, 2023
Today I was at this bank, about the registration of the card. I want to mention a girl with a short haircut and dark hair (unfortunately I didn't remember the name), very pleasant, explains everything easily and simply. Huge thanks☺️
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Level 7 Local Expert
September 20, 2024
One slow specialist for the entire queue, waiting more than 1.5 hours.
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Level 3 Local Expert
August 22, 2023
Incompetent specialists. They work as an "answering machine" according to the script. They can't think a little bit on their own, they can't advise on any issues that arise, and they told me that I want to cheat the bank... After leaving this branch, I called the Alfa-bank help desk and everything was answered and explained to me normally!!!
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Level 4 Local Expert
October 27, 2022
Yesterday, on 10/26/2022 in the afternoon, we stood in line at an ATM in order to buy some currency. The ATM reported that there were no dollars. Today I made a second attempt to buy dollars at an ATM. The same mistake. I decided to go to the bank and withdraw from the currency card. The bank in Viber constantly announces that these operations can again be done without the need to pre-order money. I stood in line for a long time enough. Right in front of me, an employee of the bank herself squeezed in with some client with the words: the client has been in the branch for a long time and he will be the first. And it doesn't seem to be a big deal. But I have problems with my musculoskeletal system. And this can be seen at least by the cane!!!!! Dear employees of the department, this is primarily disrespectful to their customers. The currency withdrawal operation was also unsuccessful. They told me in the window that there is no currency and I cannot withdraw dollars from the card!!! BUT - I can withdraw Belarusian rubles from the currency card and buy dollars! The difference is 24 rubles. It also seems to be a little, but given the quality of the service, the sediment remained disgusting! That is, as a result, two days of useless communication with the ATM. The boorish attitude of the bank's employees and, plus, the commission for it) Great. Well done.
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Level 8 Local Expert
March 15, 2024
Fast and high-quality service. I enjoyed it
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Level 7 Local Expert
July 4, 2022
A good branch, in principle, fast in terms of service time, but there are a lot of people, specialists work quickly, and if you need to put money in, there is also a night information kiosk, which is very convenient, there would be more of them around the city.
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Level 4 Local Expert
September 21, 2022
Very good department, very professional staff, especially pleased to mention NIKITA YAROSHUK
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Level 7 Local Expert
March 13, 2024
Eternal problems with the ATM , Eternal problems with accepting bills at the checkout
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Level 15 Local Expert
July 12, 2022
A very cramped room with improperly arranged furniture. No one ever says hello. The woman at the checkout of a strong physique communicates in raised tones, often asks everyone again and is clearly incompetent on many issues, so she often breaks down into screams and unrestrained rudeness. The people standing in the eternal queue just look at each other in shock.
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Level 15 Local Expert
September 24, 2023
The staff is excellent, the customer orientation is on the level. This is a like)
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Level 14 Local Expert
November 15, 2021
A strange compartment. There is only one cash register, it works strangely. It is difficult to get to a specialist, there is a very long queue, everyone is given 20-30 minutes. With a banal question about the reissue of the card, they told me to wait in line (even if it's fair, but I don't want to spend an hour there for this). The application is very, very laggy, the chance that you will log into it is small, and there has not been a day in the last month that it has worked normally. Cash withdrawal in the Russian Federation with a fierce commission, i.e. this bank does not have any buns in the Russian Federation, although it would seem. He goes out by phone to find out most of the information he is interested in, thank you for that.
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Level 10 Local Expert
December 26, 2023
The slowest employees. The longest queues. It's just a mockery. Two times it was just to withdraw money from the account, I spent 30 minutes each of them. I was on weekdays at lunchtime
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Level 2 Local Expert
November 22, 2022
Thanks to employee Nikita for doing his job quickly and professionally. The employee entered the position because we are very. We were in a hurry.
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Level 10 Local Expert
May 16, 2024
My favorite bank. They serve both individuals and legal entities.
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Level 5 Local Expert
March 29, 2024
The ATM doesn't work forever. The terminal was also removed inside.
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Level 7 Local Expert
October 26, 2021
The worst bank branch that I have ever met , there is one cash desk for exchange operations , where every two hours there is a break , a queue of people gathers , priority at the cash desk , who do large operations immediately without queuing , was the first at the cash desk and as a result you wait another half hour , the exchange rate on the website and at the cash desk does not correspond , and electronic There is one course on the table , another on paper , I used the Alfa bank card , I will close it , I lost a client ! Good luck
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Level 6 Local Expert
March 30, 2024
Prompt and friendly
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Level 8 Local Expert
May 6, 2022
A small branch with a cash register, specialists who help solve banking issues, politely, kindly
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Level 6 Local Expert
July 25, 2022
Good and responsive staff, they will always prompt and help with any question.
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Level 4 Local Expert
March 16, 2021
I went to the bank at 16 03 21 to refuse the card and make payments as an individual entrepreneur to the r/s of organizations, the legal department has finished its work, there are no complaints. The girl came up to refuse the card, the one above, sent it saying do everything through the application and don't fool your head. I went to the cash register to put money on the r/c there sits an aunt the size of the whole closet, blinks her eyes, does not understand what is wanted from her, the girl at the table began to get into the conversation, shouting across the floor of the hall, saying that you came to the cash register, I explained to you fool that you need to turn off the card through the application. To which it was clearly explained to her that she was getting into the conversation without understanding what they were contacting the cashier about. The result is that the branch must perform the entire range of banking services, de facto does nothing. Trokha's workers are not adequate, they may have been through honey for a long time. exam. I wasted gas to get to the bank where the accounts are. As a result, I went to Belarusbank near the house anyway and put money into the accounts of organizations for a 10p commission. I will say goodbye to this bank in the near future. One star because you can't put 0.
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Level 9 Local Expert
May 29, 2024
ATM often breaks down
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Level 7 Local Expert
July 9, 2022
Excellent department. Very attentive attitude to clients, starting from simple specialists and ending with the head of the department.
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Level 8 Local Expert
August 20, 2024
The worst retarded staff .
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Level 8 Local Expert
July 4, 2022
It's nice to come in. It is not crowded and you can get all the services that individuals need.
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Level 4 Local Expert
September 20, 2022
Many thanks to Nikita Yaroshchuk, a specialist, for his help in paying and paying through the Alfa Bank application
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Level 8 Local Expert
April 5, 2024
They have been serving for a very long time
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Level 3 Local Expert
February 10, 2022
With regard to the work of in sink: Are you even adequate there? How many years do you need for the app to work correctly? Were you recruited by the ad? So finally hire normal specialists!
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Level 13 Local Expert
September 21, 2023
I don't like the competence of the employees
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Level 30 Local Expert
July 25, 2022
A convenient compartment to get to by car. There are queues very often.
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Level 14 Local Expert
July 14, 2022
A good bank. In Loshitsa, currency exchange is consistently one of the most acceptable rates.
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Level 14 Local Expert
May 29, 2022
It seems like a good department. Conveniently located.
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Level 12 Local Expert
March 30, 2022
There is always parking. The staff is friendly enough
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