Alfa-Bank

Rating 4.3
278 ratings
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100 reviews

Level 4 Local Expert
February 24
It used to be the No. 1 bank for me. Now it's almost the last place. The ATM FOR RECEIVING MONEY almost never works. Do you have banknotes with a face value of 100 rubles in 2022? Keep them, the ATM won't accept them. Do I need to put money on the card? Alfa Bank thinks otherwise. First, get in line at the cash register, or rather one cash register. And wait, from 15 minutes. This is simply unbearable, there are 3 ATMs in the area, none of which will accept money. Phone support, by the way, doesn't work either. I asked a question, hung on the line for 15 minutes, and then they just dumped me)
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Level 4 Local Expert
January 26
I waited about 5 minutes for my turn on an appointment ticket. Quickly enough, a competent employee helped to solve the problem with the package design.
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Level 9 Local Expert
February 27
It takes a very long time to wait in line. It took about an hour to get to the corporate service room. But the specialist made a good decision!
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Level 9 Local Expert
January 31, 2024
Excellent department, always high-level service, I have made money transfers to the developer here more than once, the specialists are very competent and pleasant, they will always explain and prompt
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Level 3 Local Expert
October 4, 2024
ATMs are not working all the time! I took a po from a technobank partner " without commission" the result is 92p!!!
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Level 3 Local Expert
December 23, 2024
They barely work, one cash register is constantly open, and the one that closes in front of the nose for a break.
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Level 16 Local Expert
December 5, 2022
I live in the city of Brest. And he was served there in the Brest branch of the bank. But I want to tell you about the attitude of the bank as a whole. At Alfa-Bank, I had problems paying for the maintenance of a platinum card. The bank began to "terrorize" me with calls and SMS. I recommend everyone to think 10 times whether they can meet the criteria for free service of card products or will be able to pay for service for several years throughout the entire validity period of the card. This bank refused to provide me with sponsorship (gratuitous) assistance. He does not help individuals at all, as they wrote to me. The bank is conveniently located on Sovetskaya pedestrian street, but it is far from the nearest transport. There are polite staff in the department itself. I didn't remember the waiting time. In 2020, I used platinum cards from this bank and, as it happened, for some time I could not pay for service, and unfortunately platinum cards are expensive. I have three credits now. They started calling me from the bank and sent me an SMS about debt collection. It brought negative emotions specifically. I can't remember exactly what happened anymore, but I really didn't like it. I myself am afraid to contact cards and service in the future, and I do not recommend doing this to others. It even got to the point where I couldn't get through to the bank's contact center, but kept getting into the overdue debt department, as if I had no other questions. And, of course, no one apologized to me for everything I went through. And I consider it a stupid or even malicious act to indicate the word hype in the email address in the comment, which scared me very much. It's like I'm being accused of something without a trial. If I had money for a lawyer, I would have sued this bank long ago for such an attitude, of course, starting with hype, in order to compensate for moral damage. Wikipedia says the following: "Hype (from the English hype — "hype") is aggressive and intrusive advertising, the purpose of which is to form consumer preferences. Its name comes from a word meaning trickery, deception or a trick to attract attention. At the end of the XX century, there was also dishonesty, up to fraud, of this type of advertising."
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Level 8 Local Expert
November 27, 2023
I opened the map here in the evening. It's clear that there is a very long queue (I'm tired of waiting), but they opened it quickly, answered questions with a smile. I liked. The truth in the forgiveness itself is sooooo stuffy, but there is free water (boiler).
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Level 12 Local Expert
March 1, 2024
There is a permanent problem with the bill acceptor specifically in this department. As long as I use this bank, I suffer so much from the service. Please pay attention and correct the operation of the device.
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Level 7 Local Expert
June 12, 2023
I am a client of Alfa Bank. According to the employees, the bank chose reliable and trusted brokers. As a result, since March, the bank has been sanctioned and all brokers have frozen trading in shares of trust management clients. As a result, it will soon be 1.5 years since the shares of the clients of the DU are frozen, they cannot be sold, and free funds in the accounts cannot be withdrawn either. The bank has been feeding breakfast for more than a year that they are looking for solutions and unblocking and transferring assets to other jurisdictions ..... And nothing is changing ..... The Bank of the Year!
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Level 3 Local Expert
June 27, 2023
I would like to express my great gratitude to Olga Yarosh, an employee of your department at 39 Prytytsky Street, for her attitude to the client and professionalism, for her sensitivity and attentiveness. She just saved the prestige of your bank in my eyes. It is obvious that not all employees have such important qualities. Thanks a lot to Olga Yarosh once again!!!!!
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Level 3 Local Expert
January 10
Do not get to a specialist during business hours to open an account
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Level 4 Local Expert
November 4, 2024
When will you fix your terminals? They don't work for two days
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Level 7 Local Expert
November 16, 2021
They serve at Alfa Bank and are very satisfied! If there are queues, they are very small. The staff works quickly and professionally. Compared to Belarusbank, where I used to be serviced, this is heaven and earth, it's not even worth comparing. It also has the lowest fees and the lowest prices for the currency. Almost all issues can be solved without leaving home through an operator and a mobile application. It's a pleasure to serve in this bank! Thank you for your hard work!
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Level 3 Local Expert
February 22, 2024
I don't recommend it. It is always very long, there is one cash register, there used to be two ATMs, now there is one, and they left the one that constantly breaks down.
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Level 12 Local Expert
December 13, 2021
A good bank. Comfortable inside, polite staff. Of the disadvantages, I can only think of the lack of my own parking. Sometimes it's quite difficult to park close. We are serviced by them. Six months later, a credit line is presented at a symbolic interest rate. It is very convenient when there is a lack of turnover.
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Level 3 Local Expert
December 23, 2024
It's an insanely long time to wait for your turn
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Level 7 Local Expert
November 2, 2022
Get ready that you will be waiting for a very long time, even if there is one person in front of you in the queue. Employees waddle, especially when none of the bosses are there, they don't care about the people who are waiting. This applies to ordinary employees, and the department manager will always help when on the spot. Apparently she doesn't know what's going on here in her absence.
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Level 10 Local Expert
December 8, 2023
Info kiosks have been closed for several weeks, it is impossible to replenish the card, you have to stand in line. 21st century, and we're all standing in queues
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Level 3 Local Expert
August 3, 2024
It's always like not logging in. The terminal never works. What's the use of him then?!
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Level 13 Local Expert
August 14, 2022
A good bank. It's a great app. That's just not quite thought out in the application that transfers are made through a phone number. Priorbank takes a more responsible approach to Customer safety. It's great that if you have a customer's card, you can use an ATM around the clock.
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Level 13 Local Expert
April 14, 2024
Excellent service! Polite staff
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Level 3 Local Expert
March 21, 2022
Alfa Bank, as a bank, is not a bad one, it offers normal card packages and all sorts of buns for premium customers, but it loses a lot of attractiveness due to the very slow service in the office. It's not normal to wait for a queue to open an account for almost an hour outside rush hour. It is abnormal when one specialist works for individuals, and a huge queue is formed from this. At the same time, the head of the department and specialists for legal entities drink tea and discuss how tired they are at work.
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Level 6 Local Expert
July 4, 2023
The staff are super professional and friendly, but the department is small and the queue is for an hour
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Level 7 Local Expert
November 2, 2022
The service is courteous, the waiting time depends on the influx of customers, the staff treats customers with respect. The staff knows their job. I didn't use the ATM
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Level 2 Local Expert
August 26, 2022
Avoid this bank. On the phone, the operator told me to take my passport. I took my passport. But! It turned out that without a phone and actions on it, with a valid SIM, the bank has almost nothing to offer. But the funniest thing! Push notifications from the app are available in the amount of 20, TWENTY PIECES, do you want more? Pay 2.99.
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Level 9 Local Expert
December 24, 2024
Fix your ATM! Sometimes it doesn't work, sometimes it doesn't accept cash, it doesn't have the strength!!!!!
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Level 3 Local Expert
January 13, 2023
I'm already tired of the fact that the ATM that works 24/7 does not work. Very often you have to go to the stone hill to put money on the card fix the problem with the ATM
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Level 3 Local Expert
May 22, 2023
One cash register. When it closes for lunch or a technical break, it is impossible to do anything. The bank does not seem to value the time of its customers.
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Level 6 Local Expert
September 29, 2021
There are no complaints about the staff, everyone knows their job and works perfectly... But on weekends, when access to the ATM is through a door that opens with a bank card, the automation often glitches, and the ATM, even if the door opens, is not always on alert.
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Level 2 Local Expert
December 16, 2024
the worst branch, the ATM does not work all the time
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Level 8 Local Expert
May 7, 2022
My new bank. Customers are treated politely and correctly. They will explain and help with any contact with specialists. If only the sanctions were lifted and everything would be great!
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Level 3 Local Expert
December 7, 2022
The branch in Minsk, Prytytsky str., 39 is very impolite attitude towards clients on the part of the staff (the specialist is a young man )
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Level 3 Local Expert
September 13, 2024
There are always queues
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Level 18 Local Expert
September 7, 2021
It seemed that he was not a very competent specialist, the service was provided and not shown, well, then it was possible to finish it remotely. Think for the specialists and tell them all the details of what you want and what bank services you want to keep
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Level 3 Local Expert
June 29, 2021
In February 2021, he deposited money into the account through the cash register, having previously changed them from currency to rubles in the same branch. Due to the large amount, the staff immediately offered me a personal course, which turned out to be very beneficial to me. The staff is very polite and courteous. I was very pleased with the approach.
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Level 11 Local Expert
July 20, 2022
There is only one cash register for the entire department and also with constant interruptions I sat on a break to find out that there was no money in the cash register
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Level 10 Local Expert
March 27, 2023
Very slow service for legal entities, they let customers through without waiting in line
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Level 17 Local Expert
June 26, 2022
I exchanged dollars for rubles. Everything was fast and clear. There was no queue at the end of the working day on Friday at all.
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Level 7 Local Expert
October 11, 2022
Worse than in the clinic, the queue is dead 😵 Two ladies are sitting in the toilet or to eat... Horror
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December 12, 2020
And there's a lot of one star, thieves, the real ones, I would have sued under another government. I changed dollars and was missing 2 rubles. To buy a round sum of dollars, I paid with a card from another bank, without warning, without asking which card of which bank was withdrawn from the top of 5 rubles., thieves.
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Level 13 Local Expert
July 7, 2021
There are ALWAYS queues at the department. 1-2 people, but there will be. There is only one operating window, so the queue is not moving fast.
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Level 6 Local Expert
January 23, 2022
Very bad.It takes 5 minutes to withdraw money from the account.but in this department they were frozen for 40 minutes
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Level 8 Local Expert
January 15, 2022
I was, everything is fine, good head Oksana Petrovna Potyakova
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Level 6 Local Expert
July 12, 2021
You're kidding me!!! 1 cash register for the entire department. Waiting for 30 minutes to change dollars. And this is when there are no people at all. The Stone Age
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Level 8 Local Expert
June 10, 2021
There is one cash register and, apparently, one cashier. Because he came (he walked here from afar) to hear "lunch for another 25 minutes." Well, thank you, I did not expect this from your bank) I had to run around and look for another bank nearby with the same rate.
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Level 12 Local Expert
September 21, 2021
Fast and high-quality service, friendly staff
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Level 5 Local Expert
September 28, 2021
Everything works fine, there is a 24-hour ATM.
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Level 6 Local Expert
November 4, 2022
One cash register for the entire branch(
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Level 12 Local Expert
October 30, 2021
As in all branches of this bank, there are very often some problems (((
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