Every time I go to the currency exchange office, I am delighted with the service. The cashiers work quickly, and the girl at the entrance is very friendly, always answers all questions. She smiles sweetly and, in my opinion, I am a qualified employee, I am very grateful to her. I think my name is Anastasia.

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ownwd

Level 10 Local Expert

There are no questions for the cashier or the specialist! And here are the questions for the girl who is sitting at the entrance with a dissatisfied face and folded arms... she doesn't know how to talk! It was necessary to help a foreigner, she replied with a grin, we are in a Russian-speaking country, we do not have to speak English ... she was sitting at home on the couch. How does a bank of this level recruit such employees? 08/21/25 time is 11:20 a.m. approximately. The consultant is obviously there just for show, it's still morning, and she's already unhappy The consultant didn't even bother to help the client, and she talks to everyone like that, uninitiatively, with a dissatisfied face, feeling like they came to her house to drink tea

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Новиков Василий

Level 10 Local Expert

I have been a client of Alfa Bank for several years now, their application causes only positive emotions, but visiting the bank itself causes only negativity, there are constantly huge queues with two out of five operating cash desks, and self-service terminals generally work every other time and a couple have to stand in huge queues to replenish their card or resort to other ATMs banks. I would like to believe that Alfa Bank's management will resolve this issue soon and we will no longer have problems replenishing cards and withdrawing cash from them.

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216 reviews