I came to the office on 13.03. for an urgent and difficult question for me. It was necessary to open 2 accounts, transfer money and get a certificate. And everything is within literally 2 hours.
ANNA LEONOVA saved the day.
She explained everything, worked quickly, clearly, and professionally. My requirements were fully met and in a fantastically fast time.
I used the bank's services 6-7 years ago and there is something to compare it with. It's nice that things are moving for the better.
Department - 12/10
Once again, I bow low to Anna!
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Александр Соседов
Level 2 Local Expert
January 25
Disgusting bank, disgusting ATMs (not only are there few of them, but they are also old and buggy for the most part)!!! It's a disgusting app with amazing navigation! It's impossible to find something! The same thing happens at ATMs: I wanted to withdraw dollars from a currency card at an ATM, but I accidentally put a salary card instead of a currency card (the cards are exactly the same in appearance - golden and differ only in the same barely noticeable golden inscription in the corner of BYN and $) and the currency was withdrawn at an inflated exchange rate, which can only be viewed on the website!!! No warnings pop up saying that the course is such and such. Just to deceive!!!
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2
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О.Нестерова
Level 11 Local Expert
January 2
While I'm spending time in line at the bank on Krasnaya 7, so that it wouldn't be so useless, I got the urge to leave a review here and now.
Alfa-banks in Minsk are open until 19:00, with the exception of two, unpleasant surprise number one.
I went to the office at 93 Independence Street near Chelyuskintsev Park at exactly 19:00, and of course, I was informed that they were already closed. The client is wrong here, it is allowed.
On Krasnaya 7, customers are languishing on sofas, the queue for electronic numbering seems small, but! How slow the specialists are, of which, by the way, there are only 5, two of which are exchangers, it's just incredible! The opening hours are coming to an end, but I feel like I'm spending the night here today! All you need to do is change your last name and identification information! All. This cannot be done in the mobile app.
I got a very sad impression.