Alfa-Bank

Rating 4.6
862 ratings
Rate this place

291 reviews

Level 8 Local Expert
October 7
The essence is as follows: there are moments in your life when you need Statements (Checks) for operations in the INSC application (payments, transfers, etc.) of your own Moneys'. It was the "Checks" that were needed to prove to certain "Authorities" to confirm monthly Payments. In the application itself, you can only view Receipts for the last 6 months. I needed a period from May 21 to June 24. Unfortunately, it is done so that you are told: contact the Bank branch, the Bank says you will have to wait from 5 working days .....and up to almost Half a month, when you have only 5 slaves.days to provide Information to the service. The Bank branch Managers were connected to resolve the conflict when the 6th (sixth) slave.A day and it wasn't Ready! There was no time anymore....so it was necessary to prove over 12,000 bel.rubles. on Payments. At the moment: according to the Statements in the application, there is All the slag of the above payments (loaf, milk, kefir, underpants and pads, etc.) and it is not possible to view certain transfers and payments, because the prescription of operations .... I contacted the Bank again at number 198 and requested a Check on 07.10.2024 indicating a specific transfer: The date, time of the transfer, the amount of the transfer-we are waiting for the day 07.10.24. This Check is already 08.10.24g-it will no longer be needed, because it has already been a long time to wait and prove the time-No....you will have to accept it as it is and additionally charge yourself for the Payment, for which, due to the fault of the Bank, I could not prove the Transfer. So, gentlemen, keep your "Checks"-important transfers, because the Bank will not prove to you and will not give you guarantees of your payments on your statements (transfers). The quest is another one...and you'll be sitting in queues at the Bank and it's not a fact that the bank will prove to you all the statements (checks) of your transfers. The issue has not been resolved so far!!!! P.S: it has been proven from personal experience that Alfa-Bank worsens your conditions and torments, walking around the Bank when in other banks-this can be solved through the application and look at everything for any period regardless of when it was made....BNB-Bank, PriorBank-solves these issues promptly day/day, or everything is available in the Bank's applications. as in the Photo, try to figure out who and what you paid....
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6
Level 6 Local Expert
June 26
A bank, the main market difference of which is small and not so much swindling behind a fashionable wrapper. For example, you enter a large amount to transfer there and suddenly it turns out that there is a limit of 72 thousand per day, after which you cannot transfer money even between your own accounts, as well as change these limits. On the next day and withdraw more than 72 thousand to another bank, otherwise it will not work in cash. You come to the branch - there is not enough cash, and even a commission is charged for withdrawal. The cash order is in a week. In short, a liquidity trap. I also remember at a time when deposits were not regulated, it was one of the few banks that, with a variable rate in the contract, set the initial rate above the market, and after a month or two, without any market reasons, heated it below the baseboard. If this is not enough, let's remember how the bank washed its hands of the clients' money, which it took over trust management, relieving itself of all responsibility and rewriting the contract a dozen times.
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Level 7 Local Expert
October 14
Run away from this bank, you will lose all your money. 1. The deposit is stuck. They returned it to the arrested account, they have not thought out any other ways of returning it. Although it was not the deposit that was arrested, but the account from which it was opened. No cash refund is provided. The result: the deposit is frozen indefinitely. 2. They block transfers abroad, allegedly because of security. Next, the refusal to unlock the card. I quickly opened a new card in the application, thanks to it I took the money to another bank (It's lucky that there is such a loophole). Further, the reissue of cards is paid. Bottom line: your money may be frozen for an attempted transfer and not the fact that it has been returned And this is at a premium
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3
Level 2 Local Expert
November 28
A very interesting bank. Why? But because when you decide which Visa or Master card to pay in an online store abroad (AliExpress, for example) then they will take the dollar exchange rate such that you will be blown away, not by the national bank, not by buying, not selling, but the one that you will not find anywhere, it will be higher than everyone in the country and a little more))) . To find out the real rate, you need to call support, they will think for a long time, count and tell you the figure that will hit you)))... It's just a "waste", but it will be higher than all dollar purchases in Belarus
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Level 4 Local Expert
September 16
For legal entities: keep the terms of service in a prominent place on the day of account opening. Customer service specialists keep the terms of service as a state secret. For all questions, they are sent to the bank because they do not know what the money is being withdrawn for . In the end, you are also to blame for not remembering the terms of the agreement and not following the changes yourself, and in general you don't have to explain anything here. Go to the bank yourself.
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Level 12 Local Expert
July 26
Alfa Bank is advertising the best for business. I do not recommend it, if suddenly the bailiff blocks you and it does not matter by mistake or not, then all cards will be blocked. And your whole business will stand up. And you will be bothered to deposit or pay money in some obscure ways. Two banks, T-bank and AkBars Bank, do not block cards. It is through them that you can develop a business. Tested on yourself
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Level 5 Local Expert
October 17
The service is disgusting. We have set a limit on transfers and payments up to 15,000 rubles due to a 24-hour password change in your personal account. I've never seen such nonsense before. The client logs in according to all the rules using the phone, but cannot transfer money in sufficient quantity. Tech support responds: nothing can be done, you have to wait 24 hours. It's just crazy. And the same crazy story about early repayment of loans. You send the amount and it is "repaid" only after a day. Such a slow, absolutely non-technological bank.
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Level 3 Local Expert
July 10
I decided to top up the bookmaker's account with an alfa bank card, instead of replenishing my account, they immediately blocked the card, and did not even notify me, I did not understand at all what had happened, and the bank did not even contact me, the support said that I should have called them and confirmed that I was the one who performed this operation. It was only after my call and efforts that the card was unblocked. I did not expect such a level from a bank, now I will keep absolutely insignificant amounts in this bank.
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Level 2 Local Expert
October 3
We have always competently, punctually and adequately solved issues for both individuals and legal entities, but lately it has just been trash, issues related to their maintenance are not discussed: you block and thank God, without explanation, and this is at a premium)
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Level 3 Local Expert
September 28
The bank has never seen anything worse. I applied for the withdrawal of payments from my wife's account by proxy - they refused...you see, there is no such wording in their local instructions.. I had to take my wife, a disabled person of group 1, to the bank on Saturday and wait 2 hours in a queue with one cash register...This is a horror, not a bank...
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Level 5 Local Expert
August 8
There is a very high ATM fee when withdrawing money from the MIR card. You will find out about its amount after the money is issued. For example, when withdrawing 600 rubles, the commission is ~ 30 rubles. 5% is too much for withdrawing from the world.
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Level 2 Local Expert
February 20
There was a good understanding employee. He will always help, ask if there are any questions - 10 points for Tatyana Konstantinova's work. Today I'm calling the usual number, a man picks it up with the answer "Hello!" I tell him, "Oh, I must have got in the wrong place, I'm sorry" - no answer. No one is calling me back from the same number. My number was recorded on that phone at Tatyana Konstantinova's. I call again, find out that she is on vacation. Employee's speech: "What do you need, maybe you don't need to look anywhere, I'll say that anyway" The intercom beeps in the background... I ask my question again - I am aggressively interrupted by "let's talk" I say again, I'm going to read what was sent to the client - he interrupts again. I say, I don't have an answer to my question. He answers rudely. I clarified who I was talking to - Alexander Baiguzin. just minus 1000 points to the employee. It's just awful. The most unpleasant impressions, please change it for the duration of Tatiana's vacation.
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Level 4 Local Expert
June 14
I'm sorry, but they don't do that, They drove away an old woman with sore legs, and even refused to issue a debit card.We have three km on foot from one end of the village to the other.Although they were supposed to deliver it home.
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Level 5 Local Expert
August 8
There are so many ads everywhere, it's scary to imagine how much it all costs You come to the bank, and there are queues of 20 people, because 1-2 employees are at work Maybe it's better to hire more people?
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Level 13 Local Expert
October 3, 2023
The worst bank for servicing individuals. Unfortunately, not experienced bankers work here, and compared to BSB and Sberbank, where I also applied many times, Alfa Bank is at the last level, there is just a difference in service between heaven and earth. for example: I needed an account statement in English from February 2020 to September 2023, and then ONLY indicate the monthly salaries! turning to your department, the employee said you can't give this out and you can only write out ALL the operations that were done in 3.5 years and 190 pages were printed out to us. because in Sberbank today I received everything I wanted on just one page. and this document is needed to prove that the person actually worked and he was paid monthly. and here you have printed out 190 pages for us, which is against the ecosystem, we need to scan it all for several hours and it is unlikely that the inspection authorities will agree to check this statement from your bank.
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Level 2 Local Expert
July 30
In the department for legal entities, specialists and cashiers contradict each other. I waited in line for 50 minutes to find out at the cashier that the payment should be made through the cashier for individuals.
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Level 10 Local Expert
September 2
I would not recommend this bank, as its activities are aimed at not providing high-quality services to the client. Most importantly, the Ministry of Industry and Trade (head of Manturov) filed a lawsuit and began the process of "redomicilation" (that is, the transfer of the legal address to the territory of OUR COUNTRY of RUSSIA, we can say reprivatization). I had the temerity to order a credit and debit card from this bank. The first time, the operator kept me at home waiting for a long time, and then apologized and said that he had checked everything, there were no complaints against me, BUT he would come next week (he could not get to my house, although I live just outside the MKAD). The next operator came and said that the bank had checked everything, everything was fine and was ready to issue me both debit and credit cards. But during the paperwork process, it turned out that the bank's office got it wrong and incorrectly indicated my home address. The representative of the bank apologized AGAIN and went home. The third representative of the bank (he had to kill a representative of Alfa-bank for the third evening) came to me, but misled me and said that it was necessary to immediately pay 10 rubles (transfer it to me to pay for my phone). This service was imposed by the bank in the interests of the bank itself, since the grace period begins ONLY from the moment of making the first purchase (that is, the 10 rubles that the bank representative imposed on me to pay for the first transaction - payment for my phone services and opened only one month for preferential interest-free lending). Then it's even more interesting. After I spent 14,000 rubles on purchases in the first four days of using a credit card, the bank unexpectedly announced in an SMS that the installment plan for 1 year was suspended, and the credit limit was reduced to zero rubles. Allegedly, the bank unexpectedly revealed , according to information received from the credit history bureau, my debts of some kind . But I don't have any debts at all to third-party organizations. The bank was unable to provide any OFFICIAL data or documents. THUS THE BANK: 1. Deliberately misled me and imposed on me the early opening of a grace period immediately after I received a bank card by forcing me to transfer 10 rubles to my phone and opening a grace period for purchases with installments for 365 days. 2. Without explaining the reason, in his own interests, he deprived me of the opportunity to receive an interest-free period for all purchases in the first month. That is, while there will be correspondence and clarification of all the circumstances, and this is at least a month (given by alfa-bank for installments) expires. This bank did not provide any documents confirming the dishonesty of the bank (bank employees came three times and through their own fault could not hand over the cards to me) and repeated facts (three times) of checking my credit history. Scans of the answers are attached . Thus, the bank avoids providing an interest-free installment plan for 1 year with which they lure customers for themselves. Be careful not to get caught by these scammers from Alfa-bank. Don't fall for their tricks. You'd better go to another bank.
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Level 6 Local Expert
October 26
There are always queues to get to the cashier for an operation that takes 2-3 minutes, you have to wait about half an hour. And this is considering that none of the cashiers were at lunch
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Level 4 Local Expert
August 10
Thanks a lot to the specialist Daria Korozhan, it was very nice to talk)
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Level 9 Local Expert
June 26
The worst department is always queuing Only one person works at the entrance, the rest are sitting at their workplaces and it is not clear what they are doing
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Level 7 Local Expert
April 29
The ATM removed the slot for $ 100 bills and was used only for small change. It became very uncomfortable. There is no way to get into the windows of the exchanger during working hours. The only thing I needed from the bank was to replenish the foreign exchange account with hundreds at a later time. I have been a client for many years, but alas, I have to say goodbye.
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Level 3 Local Expert
November 18
Super, I really enjoyed this collaboration, thank you very much
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Level 2 Local Expert
November 22
Do not contact us, you will be blacklisted even with early repayment. The credit history after this bank is completely zero and crazy interest rates
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Level 4 Local Expert
February 14
> You have been a customer of the bank for 2 years > They take you into the army for a year >After the army, you find a stable place of work, for obvious reasons, the experience did not accumulate even two months > Refusal to apply for an installment plan and an offer to try again in a year Thank you, but until today I thought that alfa was the best bank in the Republic of Belarus, but it turned out that it was just an office... Insert the word yourself.
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Level 9 Local Expert
December 21, 2023
On 12/20/2023, at about 9 o'clock in the evening, I went to the bank to use their ATM, which should work around the clock. I urgently needed to withdraw money, but the ATM was not working, there was a sign on it saying "not working". As a result, thanks to this, I did not have to search for another Alfa ATM in the city for about an hour, and urgently use an ATM of another bank with a huge commission (to withdraw a small amount)
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Level 5 Local Expert
August 18, 2023
Хотелось бы оставить отзыв благодарности работе сотрудника Якимович Анастасии. Очень приятный человек, который понимает то, что делает. Все помогла, подсказала, рассказала. Сделали все нужное, как приятный бонус - хорошее настроение!
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Level 9 Local Expert
March 5, 2023
Всегда все на уровне ! Специалисты приветливые, всегда помогут ! Есть круглосуточный банкомат, в котором можно и пополнить карту, и снять наличные, а это несомненно огромный плюс! Вообще за 5 лет с Альфой никаких вопросов не возникало❤️
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Level 2 Local Expert
December 28, 2023
Good afternoon. I applied to the bank twice to arrange an installment payment. The refusal came twice. Having a stable salary and work experience in one place for more than 24 years, working in a government structure and having the bank refuse to receive an installment card.
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Level 5 Local Expert
May 12, 2023
Я тут регулярный клиент, так как предпочитаю решать вопросы физически.Специалисты профессионалы своего дела, всегда четко отвечают на вопросы, индивидуально подходят к решению. Последний раз открывала вклад, сделали все быстро, ставка очень приятная.
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Level 8 Local Expert
April 26
During the 2 days of the trip, they could not issue a card and made a lot of mistakes. As a result, I went to an empty country to get a map. I arrived and spent money and time without a card. I don't recommend it.
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Level 4 Local Expert
August 14, 2023
ИЗ ЛИЧНОГО ОПЫТА. Действия работников банка, похожи на действия мошенников. Была рассрочка от магазина через этот банк. Как оказалось это не рассрочка, а кредит. Под руководством менеджера досрочно полностью погасили кредит досрочно.спустя полгода пришло смс о долге в размере 0,15, спустя 14 дней сумма составила 5,15. Связываться с этим банком не рекомендую...
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Level 2 Local Expert
May 11, 2023
Хочу начать с диких цен за платежи, если Вы не клиент банка, а именно 25BYN за одну платежку, что даже дороже, чем у Беларусбанка. Ну, а если Вы решили оплатить через ЕРИП в банкомате, то, есть шанс не выдать Вам чек об оплате, так как случайно может закончиться чековая бумага, а банкомат об этом не сообщает.Но даже после того как Вы обратитесь к вежливому сотруднику Альфабанка, чтоб Вам выслали копия чека на электронную почту, шанс, что они отправят, очень мал!
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Level 4 Local Expert
October 24
A terrible bank, in order to change the currency in this MAIN office, you need to sit and wait for an hour! I do not advise you to bring currency here to exchange, do not waste your nerves and time!There is another bank around the corner, everything is much faster there
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Level 4 Local Expert
February 25
The application is inconvenient - you can't physically change phones. When changing the phone, the card is blocked, and to unlock it, you need to personally visit the bank branch. This is absurd in the 21st century ((
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Level 18 Local Expert
February 28, 2023
По состоянию на конец февраля 2023 года окрыть Белорусскую карту Мир даже в дочерних отделениях Российских банков совсем не просто. Банки откровенно наживаются используя ситуацию. Так в Альфе за открытие обычной карты Мир придётся заплатить 250 бел. руб. - 7000 р. В Сбере (Белоруссия) примерно таже картина. Т.е. те кто хочет открыть карту Виза/Мастер в не под санкционном банке Белоруссии (7000 р.) обычно оформлял карту-мостик (бесплатно или за умеренную плату) в банках, которые под санкциями. Теперь нужно платить вдвойне. 7000+7000. Разочарован Альфой :-(
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Level 2 Local Expert
October 3
Terrible separation Specialists are not competent from the word at all
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Level 14 Local Expert
September 4, 2022
Привет. Моя организация перевела зарплатный проект на этот банк. Здравствуйте, здравствуйте, хочук моему счету подключить карточку бесплатно - это возможно, да, возможно. Отлично, я хотел бы, чтобы у меня была самая дешёвая карточка, возможно, бесплатно. Конечно, мы можем сделать вам бесплатную карточку. Это точно.? Конечно. Итак. Вас устроит такая-то карточка, да устроит, меня устроит любая карточка, лишь бы она была бесплатная к моему счету зарплатному. Слушайте, я хотел задать вопрос, а может быть, не получится по моему счету иметь бесплатную карточку, да, конечно, получится. Сколько денег у вас будет поступать на счёт в течении месяца? Будет поступать 100 р. 100 р.? Чтобы получить бесплатную карточку к вашему счету вам придётся 10 раз делать безналичные платежи в течении месяца или 500 р должно поступать на счёт в течении месяца классно поговорили, дружок. А ведь мы начали в начале, точно ли все получится, как я хочу? Консультанты - Специалисты - не компетентные товарищи. Скажите, и что же получается, в моей ситуации выхода никакого не получится? Специалист такой, да, в вашей ситуации выхода нет. Если у вас такая маленькая зарплата, карточку придётся приобретать за 20 р. Спасибо большое (((
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Level 6 Local Expert
August 16
Can an account statement cost 40p? Answer: Alfa Bank has nothing that is not possible
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Level 28 Local Expert
February 9, 2023
Действия работников банка, похожи на действия мошенников. Была рассрочка от магазина через этот банк. Как оказалось это не рассрочка, а кредит. Ладно. Под руководством менеджера досрочно полностью погасил кредит досрочно. Через месяц приходит смс о просроченной задолженности с процентами. Причем около 800% годовых. Доводы что всё погашено под руководством ваших менеджеров никому не интересны. Видимо придётся разбираться с этими лохотронщиками в суде.
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Level 21 Local Expert
December 14, 2022
Время работы радует, умеренный трафик, разделены бизнес и физики. Реально решают сложные вопросы по бизнесу. Как физик владею линейкой карт Black edition, всё класс.
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Level 2 Local Expert
July 16
A decoction branch and a disgusting bank
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Level 4 Local Expert
May 24
In general, the department is working well, but the lack of professionalism of one employee, Ksenia Pokolad, spoils the overall impression. In addition to the boorish attitude, the employee did not answer questions about the terms of service of bank cards, made several mistakes during registration. An unpleasant impression remained.
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Level 4 Local Expert
July 11, 2023
Ужс а не кредитные карты, снять с карты кредитной деньги без комиссии большой нельзя, + каждый месяц за обслуживание карты снимают 10р+% который типо 18,4% да вы смешные, обслуживание в банке ужасное...
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Level 5 Local Expert
December 16, 2023
You take out a loan for a small amount, they will force you to make insurance, they will withdraw bad money for cashing out. This applies to the entire alpha. I do not recommend contacting you.
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Level 3 Local Expert
December 26, 2023
I have a salary card, I ordered a new one when I lost it, and a new one was sent within a week. You don't even have to go anywhere. 5 out of 5
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Level 2 Local Expert
July 4, 2022
Хотелось бы выразить отдельную благодарность сотруднику банка - Ангелине Дыдышко, за досканальную консультацию, индивидуальный, внимательный и профессиональный подход к клиентам!!! Спасибо Вам большое ещё раз!!!
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Level 5 Local Expert
May 16, 2022
Вежливо, корректно, быстро - девиз этого отделения. Удобно расположенное отделение, где всегда мало народа. А если вам все-же приходится ожидать - небольшой кофе-бар поможет скрасить время.
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Level 9 Local Expert
March 4, 2023
Банк неплохой, но всегда куча народа. Персонал внимательный и отзывчивый, консультанты хорошие. В кассе правда нервные женщины .
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Level 4 Local Expert
September 28
I tried to issue cards, waited 1.5 hours, during which time several people somehow passed out of turn without coupons. Respect
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Level 5 Local Expert
July 20, 2022
При переводе из банка в банк потерялось 100 000 руб, банк их найти не может, проблему решить не пытаются. Занимаются футболом, отправляя клиента решать проблему и выяснять причину самостоятельно. Никогда бы не подумал, что такое вообще возможно. Деньги пропали и концов не отыскать уже месяц как. Видимо надо писать заявление в милицию и подавать в суд. В приложении для нерезидентов не работают выписки по счёту. Просто не возможно узнать какие операции происходили со счетом. А эти операции отличаются от операций по карте.
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