Alfa-Bank
78 reviews
August 10
Poor level of service and low level of education of the employee who served me. I probably have to understand banking concepts better than a person who has studied in this field for at least 5 years and has some work experience)
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3
May 23
The terminal on the street does not accept new banknotes with a face value of 100 b.rub. I went inside, there are a lot of people. He went up to the manager, said that it was okay (we have it like this). There used to be a terminal still inside, I ask, where is it? He says we decided to remove it. Stand like the whole queue... I am so perplexed why contactless ATMs are everywhere in the Russian Federation, but here you constantly return to the past for 20 years, so also the approach is "interesting". I was charged with negativity.
I do not recommend it for permanent maintenance.
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2
March 24
Service and specialists at the level of microfinance organizations.
All accounts have been blocked with the retention of funds on all accounts without explanation.
As a result of an hour-long conversation, on a paid line at my expense, of course, with a total wait of about 25 minutes, with these wizards and special forces ( specialized specialists, as they call themselves ) I found out that 3 specialists can not explain anything except for the script to be read, which I can also read to them due to my work experience in the call center of their bank's partner.
Now, in order to resolve this issue, I have to go to a remote branch for DUBIOUS success in solving this issue and DUBIOUS success in withdrawing my legitimate funds with writing a ton of statements that are more appropriate to use as toilet paper. In this case, the effect is at least observed, literally.
I am writing this post in order to alert people who have not yet encountered these problems and their existence. Ladies and gentlemen, if you don't see this problem, it doesn't mean that it doesn't exist, it means that it hasn't reached you yet.
Remember that in any dispute with the bank, you will be spat in the face referring to clause 2.2 of the client agreement without explanation. 🤡
Whether to use their services or not is a decision at your own risk.
Good day.
P.S. the bank's response 🏦 after an hour-long discussion :
Thanks for waiting
I received a response from the relevant department
Unfortunately, the answer remains the same
According to the punk 2.2 of the DKBO, a decision was made to completely block it without explanation (based on a Comprehensive Banking Service Agreement) https://www.alfabank.by/about/docs/
See original · Русский
June 14
It's getting worse and worse every day. Of the 3 cash registers, one has been working for a month now, the second is constantly having lunch, the software is not working (I wonder how I should care). The bank has stopped developing and is falling into the abyss. Didn't deserve a single star. Rather than do endless repairs, it would be better to learn how to work
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May 25, 2023
I have to visit this branch quite often. The specialists are polite, competent, attentive. Always neat. It is a pleasure to be served in a bank. Cooler with water, cups. There are coloring books and pencils for children.
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2
June 24
Huge queues
People coming to the cashier later than me went earlier
It is not clear how this electronic queue works. I don't recommend it. It's better to go to another bank.
They also don't work. Conditioner
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1
February 28, 2023
Beautiful on the outside, but pleasant on the inside.
- We smile, this is our policy, but mentally we absolutely do not care about you and your business with us. Even when you call support after serving a bunch of unnecessary IVR messages, you are again greeted with the following message before the operator answers: now one consultant will help both sole proprietors and individuals and immediately answer the usual question on the card - sorry, this is another specialist, I'll switch, it's absurd in every detail) This is not the first time I have been convinced of this and I am ready to tear your managers and the bank's policy to pieces. I have been a client for several years regarding IP, there are no questions in my case. I recently decided to issue a card through the vaunted Insync, which they themselves offered me once by phone. I was not satisfied with the amount, but you can't show it as it is, although I would argue) When trying to use it, it turned out that you need to wait for the plastic, you can't pick it up yourself. Why then these innovations in “in sync, the account is there, the money is there and no matter how, you can sign all the documents remotely, in fact - empty words, fortunately at least the chat was returned internally. Your application doesn't seem to be the most common, we pay a commission, even for transfers between cards, but at least take off the loan, there will be a percentage, this is some kind of obscurantism. You see, he thinks we will forever be silent and use the show. If this continues, the Bank's rating is no longer far from the top level. As it turned out, the Red Card product has restrictions on payments in the ERIP system, this is an important point, because many stores issue invoices there. I found out this information when I completed everything. My question is: why do you need such a service at all?! This is the field of financial services, everything here that concerns loans, loans, installments should happen here and now, obviously to everyone, except apparently management employees who do not understand what merits they are paid for. In general, it's all a beautiful wrapper. I'm waiting for the day when Tinkoff or the same enthusiasts will come, and then maybe you will howl and realize that you can sell a lot and regularly, even loans, but for this you need to do everything to make the client happy. After all, this is "money" at interest, it's not the most pleasant thing, I'll tell you for a sane person who will change his mind in a minute or will not ask you about it at all without urgent need, and after the feeling develops that I have been "divorced" once again and will send you at all, and write a similar review, which is good, let others understand what they may face. Know the pain, improve the real moments that users need, and not "bug fixed : in this update, another nonsense that no one cares about has been fixed" - and you will always have loyal customers with you.
See original · Русский
4
2
November 6, 2023
The service is one of the best in Brest, the best I've ever met. Business conditions, account management, assistance and advice are SUPER.
Of the minuses - they do not give a loan to sole proprietors, and leasing for the purchase of Gazelles is considered in some dollars and not lower than the exchange rate at the time of the transaction - such conditions simply infuriate.
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August 8
I've been going to the ATM for 4 days now and it doesn't work, by the way, it's one bank and an ATM in the area!
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June 10, 2023
Deceiving consumers brazenly.
After submitting the application on the website, the girl called us back and carefully wrote down all the data and wishes.
After that, she staged "now I will make a request to the bank, whether it will approve the loan to you." She was silent for a minute (for the sake of appearance, if she was waiting for a response from the bank), and said "the loan was approved, come to the branch to issue it."
When we arrived at the branch by appointment, the survey began from the very beginning, and then "now we will send a request and find out if the bank will approve"
The bank did not approve, i.e. we were simply deceived, dragged into the bank for nothing.
Very cheap deception of customers.
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February 16
This bank offers its Nova products and then, without any explanation, charges a fee, where it was "free", Be careful I do not recommend this bank!!!
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June 25, 2023
I want to express my gratitude to Aniperko Veronika for her ability to work with a client, for her attentive attitude to people, I have been working with people for 38 years, I know how to approach a person and I am very pleased when I am treated the same, Thank you.
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1
April 6, 2023
When paying with a red card, I chose a monthly installment plan and paid it off two days later. But this amount was credited to me against past installments issued for 6 months, and payments were repaid a couple of months in advance. When I applied to the bank to have the payments properly distributed to me, they did not go to the meeting. And they put this amount up as a debt. I used to be very satisfied with the service and advised everyone to use this bank, but now I have a very unpleasant aftertaste.....
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2
October 13, 2022
On October 5, I was serviced at the Brest branch of your bank at 56 Sovetskaya Street, I wanted to express my gratitude for the quality of service and efficiency to the employee Lyubov Avsyukevich, a friendly, attentive and diligent, pleasant-looking person. The bank is modern, I especially like the app.
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1
September 8, 2023
The ATM stopped accepting $ 100 bills, well, it stopped fine, but at least hang up a piece of paper so that people don't waste their time and so one ATM for the whole of Brest and that one is crooked! And there was a good bank…
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June 19, 2022
Personally, this department causes one negative for me. After the offer to lower the overdraft rate by 3 times, few people will refuse. It turned out to be a trick. Not only did he repay everything ahead of schedule, but they also closed the account. They offered an amount that is several times less than what I borrowed for closing. Not only did they catch the employees lying, they also managed to make it so that they found themselves in a desperate situation and had to make their decisions to their detriment. And even pay for the re-opening of the overdraft. There is one answer to all of them, you probably misunderstood something. Right in front of the employee, I took a calculator and read everything, she didn't even have time to enter the data and batted her eyelashes. Miraculously, there was no difference between closed and open. Most recently, they put money into a deposit account, so they managed to transfer it to a credit account, the payment for which will only come from July and cannot be returned back.
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2
1
March 23
The point is from a bank where there is no information kiosk and you have to wait like in a shovel until a live queue crawls to the booth
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March 5, 2023
They are served quickly, pleasant and responsive staff. I always come and go with only positive impressions.
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1
February 24, 2022
At this bank, I had problems paying for the maintenance of a platinum card. The bank began to "terrorize" me with calls and SMS. I recommend everyone to think 10 times whether they can meet the criteria for free service of card products or will be able to pay for service for several years throughout the entire validity period of the card. This bank refused to provide me with sponsorship (gratuitous) assistance. He does not help individuals at all, as they wrote to me.
The bank is conveniently located on Sovetskaya pedestrian street, but it is far from the nearest transport. There are polite staff in the department itself. I didn't remember the waiting time.
In 2020, I used platinum cards from this bank and, as it happened, for some time I could not pay for service, and unfortunately platinum cards are expensive. I have three credits now. They started calling me from the bank and sent me an SMS about debt collection. It brought negative emotions specifically. I can't remember exactly what happened anymore, but I really didn't like it. I myself am afraid to contact cards and service in the future, and I do not recommend doing this to others. It even got to the point where I couldn't get through to the bank's contact center, but kept getting into the overdue debt department, as if I had no other questions. And, of course, no one apologized to me for everything I went through.
And I consider it a stupid or even malicious act to indicate the word hype in the email address in the comment, which scared me very much. It's like I'm being accused of something without a trial. If I had money for a lawyer, I would have sued this bank long ago for such an attitude, of course, starting with hype, in order to compensate for moral damage. Wikipedia says the following:
"HYIP (from English. hype — "hype") — aggressive and intrusive advertising, the purpose of which is to form consumer preferences. Its name comes from a word meaning trickery, deception or a trick to attract attention.
At the end of the XX century, there was also dishonesty, up to fraud, of this type of advertising."
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2
3
November 4, 2023
The third day I can't get through, no one picks up the phone. Do you have any specialists working there at all?????
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June 11, 2022
The outrage is caused by the monthly payment for using the card. This is the first time we have encountered such a phenomenon. But this is not always a temporary inconvenience (about 6 months). And of the permanent ones, I would like to note the ATM "propping up " this building constantly malfunctions. He spits the card, claiming that it is not readable. And this is repeated several times. Is it really impossible to check the serviceability of the ATM?
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3
July 19, 2022
Fast and clear business service. Availability of parking. I recommend visiting in the morning. Polite staff.
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3
May 3, 2022
The problem with the app is it even working!!? Or it was just made that way, I didn't meet anything worse, it constantly lags and deleted and downloaded and updated, but there's zero sense.. Normally do at least something, why do a million functions that won't work, what's the logic, I'm furious with this application 😅just fufufu
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2
March 4, 2022
On 02/27/12, I made a purchase in Aliexpress, the bank immediately withdrew an equivalent amount from my account. 04.03.22. I found out that 11 rubles were missing from the account. 34kop. , no withdrawals have been recorded in the application. The bank explained that they had additionally withdrawn this money since the dollar exchange rate increased on 03/01/12. I did not receive any clear explanations from the bank's employees. LAWLESSNESS.
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5
2
August 11, 2021
high degree of card protection, high business performance, special thanks to the consultants for the legal sphere, Olga is a very qualified consultant, advice to everyone, use the services of alfabank
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3
2
August 11, 2021
I am a client of this bank both as a legal entity and as an individual. From the point of view of servicing a legal entity, there are no questions - a strong 5. But here's how the physical. personal service at the branch on Sovetskaya is perplexing - out of 3 cash desks, a maximum of 2 are constantly working, despite the fact that legal entities are served in the same cash desks out of turn with sufficiently large queues of all categories of customers. You have to wait in line at the cash register for 20-40 minutes every time, which is simply not acceptable for a bank that claims to be technologically advanced and a leader in the banking services market.
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6
2
September 17, 2023
Politely, quickly and professionally.
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April 13, 2022
I've been trying to get through to the bank's specialist for two days, it seems that no one works there. Horror. Their ATM did not return the card, and there is no answer to the phone call, the connection has been waiting for more than 24 minutes. Bullying.
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3
1
December 3, 2021
You can withdraw money only on the street near the bank, why is there no such function in the bank itself indoors. No one thought that they would shoot rickets or tp on the street, there would be a queue of 20-40 people, and ... who needs it??!!((Only because of this negative assessment!1
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3
3
January 20, 2022
I have been using this bank for a long time. A convenient application for your phone. There are nice bonuses. I am very pleased.
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1
4
September 13, 2022
A good bank with its advantages is definitely a more flexible bank, because it is commercial!!!!
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1
March 23, 2021
There is no provision for a large number of people to be indoors, and they are not particularly expelled, which is strange considering the pandemic. Once there was a case that the electronic queue broke down, and everything was immediately transferred to a live queue, and people have different questions, in general, the bank is not prepared for critical situations at all.
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3
3
September 18, 2023
The best bank... Thank you for being there
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March 3, 2023
When withdrawing white currency from a ruble card, a commission of 150 Russian rubles was charged.
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1
September 2, 2020
I needed a loan for the purchase, according to the agreement, the loan was issued for 6 months at one amount of interest, but in fact it turned out that for 48 months and at completely different interest rates. If the bank had immediately sent the documents for signing with truthful conditions, I would have executed the transaction through another bank or by installments. Apparently, the bank has serious problems if they are trying to get a client in such a deceptive way.I will never contact this bank again and I do not advise anyone, you never know what kind of trap they can still come up with
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3
2
August 8, 2021
Everything is very fast and there are rarely queues. The consultants are polite and will explain everything in clear language
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3
2
September 15, 2022
They work fast. There are almost no queues at the checkout. Well done. Thank you.
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2
October 10, 2022
I waited 20 minutes and couldn't change the euro. The queue at the checkout at 11 a.m. is more than 30 people.
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1
July 4, 2021
Convenient location, fast service. The staff is attentive and correct.
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3
1
September 19, 2022
constant queues, service for 4, in the very center of the city
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3
January 3, 2022
Not a bad department with polite staff. But there is often a lot of workload
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2
2
April 24, 2021
My choice✅ I tried different banks for business, this one is the best: modern, mobile, etc.
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3
1
June 20
Without waiting in line, sincerely
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March 2, 2020
I bought the phone in installments. And a request was made to several banks. So, Alpha called and asked for a long time why I pawned the ring 3 years ago! What's their business! Maybe I have a lot of gold! Moreover, I bought it on time! In short, I was refused. But he gave it to me. And as an obedient creditor, I pay everything on time. I will never go to Alfa Bank.
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5
3
July 19, 2021
The best bank in the country, just bring the information kiosks to Brest, otherwise there is nowhere to put money on the card except at the post office
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3
2
May 2, 2022
A terrible ATM, does not withdraw money, does not accept cards. I found a better one.
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4
September 23, 2021
Quick transfers to the card, interesting offers, well done! 👍
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3
1
August 30, 2021
17-23 30.08.2021 1 ticket office is open. The rest of the scoreboard has been turned off - as if on the spot, but the customers are not waiting
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3
1
September 18, 2022
Russians are asked for 7500r for opening a card
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1
1
July 8, 2020
Good advice when making a card and convenient banking. I'm happy so far.
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3
2