Alfa-Bank

Rating 4.4
200 ratings
Rate this place

68 reviews

Level 5 Local Expert
November 2
The service in this branch does not meet Alfa-Bank standards at all. In the only bank branch in the city, which is open on Saturday, only one cash register is open for currency exchange operations. We stood in line for almost an hour to withdraw the pre-ordered money(!) The bank is full, people in the queue complain and swear. You work for people! It is probably worth reviewing the opening hours of the ticket offices, given the large number of visitors and operations at the checkout.
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Level 4 Local Expert
December 20
It was necessary to issue a salary card. I've read reviews on the Internet that there are long queues and incompetent service. As a result, I arrived at 11:00 on Friday, there are no people, everything was quickly arranged, everything is explained well, politely and intelligibly. Left a pleasant impression ♥️
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Level 5 Local Expert
September 5
A wonderful bank. They always provide good advice on all issues. Friendly and courteous specialists.
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Level 5 Local Expert
September 28
I have been a client of this bank for more than 10 years, but the work of this branch is something. There are constant queues, and only one of the 2 ticket offices is almost always open. To change money, you waste 30-40 minutes. Horror...
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Level 13 Local Expert
November 10, 2023
I like the bank, but the work of the bank's point is not. Small room, huge queues. If the queue is long, then people sit on each other's heads. The employees are not bad, they will tell you everything, explain it in an accessible way. They also react well in a stressful situation. There was a situation where two men did not behave very well with a bank employee, insulted and humiliated a woman. People who tried to protect the woman also succumbed to aggression. The bank employee did not fall on her face, and she held on with dignity!
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Level 9 Local Expert
June 3
It's disgusting, there are only two cash registers and two do not work at the same time, Alfabank set up a schedule of cash registers so that at least one would work. I came to replenish the card, so more customers are served in front of me
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Level 3 Local Expert
September 5
A disgusting bank. The specialists are not competent. They are sent to the support service instead of helping on the spot.
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Level 14 Local Expert
December 16
I made out the card, the pleasant staff, told me everything I needed.
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Level 4 Local Expert
January 30
I applied to the bank on Kosmonavtov Street. The service is terrible. The specialist to whom she got was openly rude. I am from another city, I came specifically to the bank by agreement with the contact center. The specialist didn't even bother to listen. I suggested another option.. and
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Level 17 Local Expert
September 21, 2023
Good location, prompt customer service, competent and friendly staff.
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Level 10 Local Expert
April 15, 2023
The terrible department, the procedure for the formation of coupons and queues for specialists does not lend itself to logic at all. We came to get a ready-made card, we have been waiting for an hour and a half, people who came much later than us have already passed. Guys, this is a very bad job. Getting a ready-made card is 3 minutes of your employee's work, but there are a minimum of people waiting in line. It's terrible, I don't advise anyone to contact. If you plan to receive a card, it is better to pick it up at the branches in Minsk.
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Level 6 Local Expert
May 24
The exchangers work for a disgustingly long time, then one break, then the second cash register break, there are a lot of people, the queue barely moves, we went to change the currency at 12-00 in the afternoon, left an hour later ... and this is on Friday during business hours! The horror! Don't set foot here anymore!
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Level 21 Local Expert
May 12, 2022
Well, what can I say? bank and ban. The new internet is advanced. There are shops near the train station.The staff is normal, but the bankers... They understand that reliable information costs money. That's why I went for nothing. The application needed to be properly installed simply and would not have to travel to Vitebsk once again. But I enjoyed going there on an excursion!
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Level 7 Local Expert
June 1, 2022
Like it. They serve quickly, applications are considered promptly. Yes, the room is small, but if there are few people, then everything is OK. The operating mode is good. I am ready to write a completely opposite review about BTA Bank in Vitebsk, Suvorova str., 19.
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Level 4 Local Expert
January 19, 2022
I really like this bank, always polite specialists, many interesting offers for customers, a convenient application for online banking, only pleasant impressions remain when contacting.
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Level 9 Local Expert
September 17, 2023
I exchanged currency, everything was done quickly, a small spacious bank, queues pass quickly
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Level 14 Local Expert
November 12, 2022
I use the services of this bank very often, excellent staff, modern approach to service.there are many different products.
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Level 9 Local Expert
November 8, 2022
I tried to find out the % of deposits from Alexey's specialist, so not only did I have to wait for 5 minutes, so he demanded my full data. To the question: why? Hung up the phone!!! I called again, they sent me to him, again waiting and no result. Since when do you need passport data in order to find out about the bank's services offered?
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Level 2 Local Expert
September 21, 2022
Thank you so much for your attentive attitude to customers! They stole my bag with my phone and wallet, went into the branch, decided everything, blocked it and immediately issued a reissue of the card. Thanks!
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Level 8 Local Expert
May 30, 2023
The staff is polite, convenient, fast, and high-quality.
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Level 12 Local Expert
December 20, 2021
We were at this bank on Saturday, on this day it worked until 16:00, we came there at 15:15, two specialists worked, one of whom issued a salary card to the client, and the other a credit card, they did it so slowly that we got to the reception only at 15:45, receiving at the same time, it is not pleasant feelings from communicating with a specialist who was doing her job with a dissatisfied look! In general, the impression of visiting this bank is unpleasant......
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Level 16 Local Expert
July 16, 2021
There is a 24-hour ATM. I like that having a card of this bank, you can get into it after closing (access only to an ATM) It is a small privilege to withdraw money or replenish a card account, so to speak. The staff is polite. I also really like the app. Through M.P., you can pay a lot, and being an individual entrepreneur, even taxes.
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Level 2 Local Expert
July 18
Klaass
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Level 16 Local Expert
June 18, 2023
A great bank! The husband is a bank customer .There are no complaints.
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Level 9 Local Expert
May 26, 2023
Very polite cashiers, sometimes you have to wait a long time.
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Level 10 Local Expert
May 20, 2022
Good bank, excellent service, courteous staff.
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Level 9 Local Expert
December 28, 2020
My favorite bank, normal specialists, it is possible to withdraw- put money in two vending machines.On non-working days of the bank, the doors are closed, to go to the ATMs, withdraw money, you need to use your card as a key - opens the doors to the bank lobby.And what I especially liked: there are steps leading to the bank, there is a sign on the curb fence, a man in a wheelchair is painted and the inscription: "call a specialist " next to the button. Well done!
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Level 10 Local Expert
December 22, 2021
The best bank out of 8 that I've ever worked with. The service is excellent. Professionals work.
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Level 8 Local Expert
July 20, 2021
A great bank. Very good staff, the quality of the services provided is beyond praise 👍👍👍
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Level 8 Local Expert
June 3, 2021
In this bank, our organization is serviced by a salary project. A great bank. Polite, competent specialists.
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Level 6 Local Expert
July 23, 2021
I ordered the card urgently, the operator said that it would be ready on Saturday, I refused, but it was ready on Friday, they let me down disgustingly. I strongly recommend this bank
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Level 19 Local Expert
April 24, 2020
Convenient location. You can make payments and, plus, apply for a loan and bank products on the spot. Friendly staff, I did not observe queues
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Level 14 Local Expert
October 25, 2021
I am serviced by this bank. In my opinion, the most advanced and innovative bank of the Republic of Belarus
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Level 7 Local Expert
November 14, 2021
Good service, conscientious employees who want to help the client and not suck money out of them
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Level 6 Local Expert
September 22, 2021
Always an acceptable exchange rate and fast service at the checkout.
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Level 8 Local Expert
July 9, 2020
The bank is good and the staff is excellent, but often there are queues, while they explain the same thing to all slow-wits ten times, you have to wait.
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Level 8 Local Expert
May 10, 2022
Good service, pleasant staff.
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Level 6 Local Expert
December 12, 2021
The bank is small, but good, you can get a loan quickly
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Level 12 Local Expert
December 3, 2019
Convenient location, cozy, there are no queues, the staff is polite. Currency exchange rates are usually quite good.
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Level 17 Local Expert
July 26, 2021
Excellent level of service, there is an information kiosk, an ATM
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Level 14 Local Expert
December 19, 2021
It's fine, but the exchange rate in the bank and the Internet is NEVER! do not match(((
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July 12, 2020
Fast service, the staff is responsive, attentive, in general the bank is excellent
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Level 4 Local Expert
December 31, 2019
17 people in line, 1 ticket office is open, time 11.07 31.12.19 They work terribly slowly! I came up, told the manager, she just left the hall. 30 minutes in line to change money! Not with my foot anymore.
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Level 4 Local Expert
December 28, 2021
The staff is rude, the exchangers work very slowly.
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Level 13 Local Expert
July 28, 2021
A small bank. There is an ATM and a Cash-In terminal.
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Level 9 Local Expert
October 15, 2019
Very polite staff, attentive manager. The visit left a pleasant impression.
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Level 13 Local Expert
August 19, 2021
A wonderful place , a good Persian
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Level 7 Local Expert
March 10, 2020
This is one of the most advanced banks in the Republic of Belarus!I am very pleased to be a customer of this bank!
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Level 16 Local Expert
September 16, 2021
Finally, you can do self-service in banks. The woman at the ATM is funny
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Level 8 Local Expert
September 10, 2021
I am a client of this bank. Everything suits me.
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