Alfa-Bank
191 reviews
September 15
I want to share my service history in this "miracle" bank. At one point, I needed to make an account statement in $ to open a visa. They did it for free at another bank, here it costs 10 rubles. OK, when I came to the bank, I was advised to open a FREE card, WITHOUT COMMISSION AND REMUNERATION (according to the consultant). They made a release, charged 10 rubles for it. OK. Then, by some miracle, after 2 weeks, the REWARD was deducted from the card, which was supposed to be closed and free. We couldn't do anything on the phone, so we had to go to the bank. They said it was a technical glitch and promised to refund the money. OK, what was my surprise when they returned 10 kopecks less. I understand that the amount is ridiculous, but the fact that, first of all, the bank is a joint. Secondly, they returned less than they withdrew. All desire to have accounts and be serviced here has disappeared.
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1
August 7
Everything is fine, the guy who served me told me everything, showed me all the prices, conditions and deadlines, issued the card as a non-resident, there was a queue for about an hour, as in any other bank in general, but it was convenient there, right in the cafe office, the next day he immediately took the card, definitely respect
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2
October 23
I've been using Alpha for many years now, it's time to change the card, I wanted the next package after the Gold card, I sit down to consult a specialist, and she gives me a booklet and sits silent, I even forgot in general what I wanted to ask from such professionalism, but the worst thing is that I can't get a card at the very beginning 🤡only by mail or in a bank, but for 18p for an urgent issue, I explained that mail does not suit me, but for everyone.. I asked (not at the bank) about this issue and the bank is obliged to provide the opportunity to receive cards at the branch and, if convenient, by mail, but the law is not written to Alpha) I have a Platinum card and come across such a disgusting service. The only thing that pleased the girl Victoria was when she arrived the other day, she told me everything about all the services, answered all the questions, in general, I like to contact her if I need to. In the future, I will most likely choose another bank for servicing
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August 3
It seems to me that nothing will be better in this bank. Unfortunately, I cannot refuse the service, because the cards are salary-based. Whenever I arrive, the queue is up to svisloch. It is impossible to replenish the card, because the maintenance of the devices takes place too late and then after customer complaints. Get ready, if it is vital for you to replenish your card, then you will not succeed with this bank. Wasted time on the road, I'm already silent about parking, which is one of the most pressing issues for me.
In the chat support, operators can interrupt the dialogue, allegedly because there was no response.
What to say.... Thank you Alfa-Bank for such low service.
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July 15
The irresponsible and neglectful attitude of the bank's employees and managers towards their customers! All money has been debited from the account, the statement to the Ministry of Internal Affairs of the Republic of Belarus was written 30 minutes after the write-off on Saturday 07/13/2024. Today is Monday 07/15/2024 17.21. At the moment, apart from blocking my cards, accounts and their programs, there are no more actions. To my request for a meeting with the bank manager, they tell me only fairy tales about employment and tell me how they are "concerned" about the problem. I do not recommend contacting this "bank" to anyone - it is easier to immediately give your money to any passer-by on the street! Take care of yourself, your nerves and your savings!
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May 12
A good department , polite staff, ready to explain and prompt everything, I applied for a visa and a master for a citizen of the Russian Federation. There is also a coffeehouse with tables, you can expect a queue for a cup of coffee (convenient)
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March 22
I put 4 only for the fact that the bank's technical support helped me perfectly. My question has been completely resolved.
As for the department, everything is bad. I stood in a long queue for one employee. She couldn't answer any of my questions. She referred me to her other colleague (she also had to wait). I stayed with her for a long time. She understood the question, but she didn't answer it either. I left her my email and phone number. She promised to give an answer within a day. I still haven't answered. I wrote back to her twice afterwards. My emails were ignored. In general, it's somehow dishonest to ignore the email in the return letter.
But the technical support (via telegram) has a lot of respect! They helped.
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2
1
September 4
Many thanks to the employee, a nice guy who received me on September 3 at 9:00, and, hearing my desire to get to the train station quickly, served me with record speed. At 9:42 I got on the train, I don't know how else to tell him about it))))
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May 5
I'm starting to get the impression that alfa-bank is tired of being a bank and is now aggressively preventing at least someone from storing money in it. To begin with, we have an application developed obviously defective (half of the services are "in development"), and the old one is disabled for some reason. There are NO templates for my payments, there are NO currency exchange rates within walking distance, you NEED a VPN to access the remaining services for replenishing the damn card. And when I finally get to the branch in the CITY CENTER to replenish my favorite card, I find out that the replenishment service is "temporarily unavailable" at 24/7 ATMs. Maybe the people involved in the issue need to "temporarily" stop receiving salaries?
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1
September 13
I give 5 stars for the help and excellent service to Yuri Zmushko. Thank you very much for the prompt solution of my question.
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March 20
Good evening everyone, this is Sergey again with you dear readers, read carefully, pay attention carefully and pay attention alfa-bank is a very bank that lies, that is, first you open an account for an individual entrepreneur or LLC with them and it would seem they give you discounts there for 4 months, connect the package you do not pay anything, but then abruptly why-then your package is turned off and for each transaction the bank will charge you a lot of money, well, it all depends on the amount, of course, But on average, my friend transfers 10,000 for the transfer of this amount, alfa-bank charges a commission of 600 rubles and that and more and this is every transaction, although on TV they say that they have money no lies are taken at every step, I believe that this is always the worst bank, as well as the savings Bank. Further, I would like to name the banks that are the worst in Russia today, Sberbank alfa-bank MTS bank, I do not advise you to contact these banks and do not recommend because you will constantly have some problems, some kind of headache or will it ruin your credit history or will there be some other stop factor
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4
2
August 20
slow maintenance. It took 30 minutes to withdraw 25 rubles. The specialists are sitting right in the aisle with the whole queue. while they are discussing the withdrawal of several thousand dollars, I can safely insert my 5 kopecks, which I did. no bank card.
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1
April 24
I was a little surprised why the location was chosen for the Nemiga branch, which is now. The city center, but the department is very small. To exchange currency, I had to wait in line for about 25 minutes (it was a day, 2-3 hours a day). One cash register was working, and the desks of specialists were also surprised, is it really so convenient for them to work? Considering that the tables are near the windows without curtains, it's scary to imagine how they work in the summer in the heat, when the sun is hot😵💫
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March 19
I saw the announcement of the bank " package .Three cards are free.forever. I ordered
a virtual card .through the app. plastic must be ordered at the department.there is no bank nearby.Postponed this case. I log into the application.I see a debt of 6.9 rubles . for what.It's completely free. It turned out that the bank had forgotten to warn .That it is free only then .if it is a salary with an income of at least 1000 rubles. the balance must be on the card of at least 1000 rubles. transactions of at least 30 with the amount of 500.+there must be a deposit of at least 20,000 rubles. .Collect the money.Take it to the bank .bankers are lucky and you have a free card.for 3 kopecks
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2
1
April 18
Polite and competent service, unlike a call center. The staff tries to help each client. They work fast enough, there are no long queues.
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April 9
excellent service, they immediately come to help, it was very nice to be in this bank, the staff are all nice and polite. I am very pleased!
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August 3
before the vacation, I turned to this department for advice and then regretted it ((( because I was completely left without money in another country, as a result of which the vacation was completely ruined
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March 31, 2023
Очень уютный офис нового формата Альфа банка в Минске.
В понедельник с утра ожидал большие очереди из желающих воспользоваться услугами банка, но, на удивление, не было даже необходимости ожидать.
Единственный минус — электронная стойка с выбором услуг и получением талона находится прямо в центре зала, между столами и креслами ожидания. Не сразу получилось ее заметить, было бы неплохо и намного удобнее для клиентов вывести эти стойки ближе ко входам в банк.
Сотрудники доброжелательные, вопрос по открытию новых карт как нерезиденту был решен менее чем за 30 минут. Сотрудник банка всё объяснял, не оставлял недоговорённостей, отлично выполнял свою работу.
Кресла в отделении — отдельная любовь. Обязательно попробуйте в них откинуться назад, очень удобные.
К посещению рекомендуется
2
November 18, 2023
Hello people! I wanted to tell a story so that you wouldn't get caught. 11/14/2023 in the evening I arrived at the address Nesterova 49, to buy 300 euros, the cashier of this exchanger famously counted out 6 pieces of paper with 50 euros, I understood that something was wrong, I saw large bills in her cash, I thought to check, but there was such a breeze and there was such darkness near the kiosk that I realized that they will fly at my place, I will go home. When I arrived home, I found that one bill in the middle of the enclosed has a tear, it was too late to go back. 18.11.2023 was a free day, I think I'll go to her and hand them over, I'll see what she says, it was interesting, but as expected, she said I won't take these, I explained to her, girl, I bought from you, she made a sour face and said I don't sell these. She referred to an alleged tear of more than 5mm . It was a shame, not 5 euros and not 10 euros, I cheated out of the blue as if we were living in the 90s, well, I think I'll call their main Alfa-bank, and there the dispatcher said, bring it to the address of Rokossovsky 80, they will accept it. I went, I was not too lazy, it was interesting, surprisingly, a woman cashier was sitting, threw a ruler on a banknote, and it turned out to be less than 5 mm, to which she said she would replace it without any problems and was very surprised that she did not change it to Nesterov 49 at the kiosk. As a result, I lost my nerves and time due to the fact that Nesterov is not an experienced employee who also knows how to be rude, proving his case. I will definitely not go to the kiosk again in the evening, since there is no lighting. And if Alfa-Bank will read the review, teach the person to use the ruler and communicate with people.people, check the money in this kiosk without leaving, otherwise you will drive like me (
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8
3
April 2
The location is very convenient for me. Friendly staff. There are two ATMs where you can withdraw money and put it on the card.
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December 8, 2023
Thanks to Anastasia Syrykh's manager for the excellent attitude towards customers!
She explained, arranged, was kind and friendly. Thank you for the pleasant atmosphere, department 👍🏻
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December 24, 2023
Disgusting service , to open a mobile application you need to request a code , nothing works in the application itself , everything freezes , nothing can be done , the bank card does not work at ATMs , trust disappears , there is a risk and fear that I will lose or money will go wrong . Therefore, the rating is bad , no comments .
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1
1
September 21
Very good service. Anna worked with me - she explained everything and answered all the questions
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October 16, 2023
Very polite staff, fast and high-quality service, there are ATMs, located near the metro
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March 30
A rather unusual form of service is a kind of open space, when operators and customers are not separated by a barrier and are in fact in the same zone.
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March 20
Close the pay card, those. Refuse the service, you do not use the card, the same money is withdrawn, be vigilant if you stop using the card of this bank, block it, so the bank counts money for using the card, even if you do not carry out any operations
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1
December 20, 2023
The horror! There are 2 cash registers, one at lunch 14:00-14:45 (is it like in the modern world??? In a modern bank!!!) There are 10+ people in the queue, I'm standing at the checkout, 1 hour has passed, there is zero shift... they go to the cashier mainly who issues / repays the loan through consultants. On the currency exchange issue, the movement is minimal! People are unhappy, many leave without waiting in line.
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1
September 28, 2023
Young, very nice girls work.
They opened an account very quickly, they prompted everything.
I was most satisfied with the work of this department, I recommend it.
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1
March 7, 2023
Всегда было хорошего мнения об этом банке, но несколько лет не пользовалась их услугами. Сейчас понадобилось оформить там карту, карта у них приходит по почте в конверте. Конверт пришел заклеенный скотчем, ручкой работниками почты написано "Получен в поврежденном состоянии". Спрашиваю у банка, где гарантия теперь, что мои данные не попали в руки мошенников. Тишина, могут лишь предложить заблокировать и оформить перевыпуск. Говорю, что хочу забрать в отделении карту, чтобы ситуация не повторилась. Так вот, забрать карту в отделении банка можно только за 30 BYN!!! А бесплатно только почтой! А если конверт снова придет вскрытый? Будем слать до бесконечности? Похоже на банальное разводило клиентов. Клиентоориентированность - явно не про этот банк, не советую туда обращаться.
8
January 17
We did not approve the application for an installment of 370 rubles at 0.1% per annum, but we will easily give you 2500r at 16 percent - by the way, it has already been approved in advance, you only need to sign at the office. Thanks for the service, but no. I don't like that at all.
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2
February 24
Recently, ATMs have often stopped working
Namely, the service of replenishing the card in cash
It's not the right time every time
We have to look for other nearby ones
Please fix it
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1
November 14, 2022
Очень вежливые и профессиональные сотрудники. Вокруг множество разных банков, но их офисы - полупустые. В Альфа банке всегда много людей, но помогает четко организованная электронная очередь и… популярная кофейня, которая находится прямо в офисе банка.
2
August 26, 2021
Побывали в банке кофейне )
Была довольно большая очередь, но благодаря Мега удобным креслам и столам с зарядкой время пролетело быстро, и это невероятно приятно, нет этого томного настроения от ожидания в очереди
Конечно, из-за наличия кофейни в части где идёт обслуживание, довольно шумно и не хватает какой-то прозрачной стеклянной перегородки. Ибо в кофейню приходят все кто угодно, и дети, и подростки и кто угодно.
Обслуживала девушка, и вместо стандартного подхода на неудобном стуле , ты сидишь в очень крутом стуле и сотрудник банка так же, что создаёт довольно приятную атмосферу. Это большой плюс для банка
Было приятно посетить
3
August 19
The ATM issues dilapidated 2006 dollars, which Alfa Bank itself does not accept later
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October 7
On Monday, waiting in line for a currency exchange for an HOUR or more
And this is in 2024.
Well done
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November 30, 2022
Очень неудобное отделение. Перед входом находится кофейня, немного теряешься куда идти. Аппарат для выдачи талонов находится не на входе, а посреди отделения за стойкой, куда подходят всегда люди, его просто невозможно увидеть. Сотрудники работают за такими же столиками, как просто ожидающие очереди люди. Если талон не в кассу, то сотрудники повторяют сами номер талона, если ожидаешь не прямо возле них, а возле кафе, то можно и не услышать. Обращалась в отделение во время обеда, даже не вечером и время ожидания начиналось от часа. Мне пришлось ждать чуть больше часа. Для отделения почти в центре города это слишком.
3
1
February 15
A cool bank, you sit down at tables with employees like in a cafe :) It's fun, I liked it.
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June 19
Very fast service
In comparison with the department on the stone hill where you had to wait 20 to 30 minutes for your turn
I did the same operation in 3 minutes
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May 8
Competent and tactful specialists, it is pleasant to feel like a customer of the bank.
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August 1
Maximum queues and unhurried staff at the ticket offices
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December 26, 2022
Все то, что написано снизу - ей богу какая то чушь или заказуха. Сегодня оформили два счета нерезидентов.
Менеджер Екатерина Казакова - профессионал своего дела: оформила 4 карты, помогла «от и до» с приложением и регистрацией, по памяти пошагово говорила, что делать.
Лучшего обслуживания я не получал очень давно!!
В терминале взяли талон. Все четко, быстро и по делу без «слюней», как у других якобы плохо обслуженных клиентов
Все к Екатерине Казаковой
Я серьезно
July 13, 2022
Две звезды, только за возможность проводить необходимые операции и месторасположение, сам офис с постоянными очередями, каждое посещение в течение последнего года - это 2-3 часа потерянного времени. Половина людей в электронной очереди не дожидаются и уходят, но даже это не влияет на скорость... Не помешал бы в ПО на киоске функционал, который будет показывать время ожидания перед выдачей талона, рассчитать среднее время обслуживания клиента, думаю не сложно...
October 6
I always carry out frauds through this bank, respect them
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May 2, 2022
Очень не удачно совмещены офис банка и кафе. Электронная очередь направляет клиентов на рабочие места специалистов банка, а распознать номера рабочих мест сложно, так как они не подписаны, персонал озвучивает номер своего рабочего места, дублируя бот электронной очереди, но зачастую их не слышно. Рабочие места оборудованы как столики в кафе, что затрудняет общение со специалистом, так как появляется много внешних раздрожителей (проходящие мимо по офису люди, голоса других клиентов), которые отвлекают и клиента и сотрудника банка. В офисе всего две кассы, но работает всего одна, а как результат - большое скопление клиентов, что в свою очередь создаёт дополнительные проблемы для специалистов и клиентов, работающих здесь же за столиками. Один из лучших банков, но организация работы этого отделения требует модернизации.
7
November 20, 2023
Very good service high-quality cards and favorable conditions
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September 5, 2022
Я прихожу второй день в это "чудесное отделение" и ухожу оттуда ни с чем. "Работают" 2 девушки, ну как работаю, просто сидят в кресле качаются, Сидел мужчина,видимо иностранный гражданин, он не понимал как что сделать в банкинге, так вот сотрудница банка ни чем ему не могла помочь)))отвечала ему на отвали и качалась в кресле)))Очереди просто ужасные, сотрудники банка вообще не шевелиться, просто ужасно...
November 20, 2023
I visited the bank, I liked everything! I will recommend it ! Everything is at the highest level.
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1
November 16, 2022
Обслуживание отличное, работают быстро. На первый взгляд большие очереди, но сотрудники быстро работают. Так держать! Один из лучших банков страны!
2
June 20, 2022
Занятное место каллаб с кофейней. Очень удобно ждать в очереди. К тому же очень приятные и квалифицированные девушки. Очень доволен обслуживанием
June 25, 2022
1 звезда только если за кондиционеры и возможность сидеть в бесконечной очереди, а не стоять.
«Специалисты» работают как сонные мухи.
Кажется, о сервисе здесь не слышали. На все вопросы - прекрасные ответы: «понимаете, все ждут», «у нас есть клиенты, которые уже 4 часа ждут»(эта фраза мне особенно понравилась), жаль, конечно, что отвечая игнорируют тот факт, что в час через 2(двух!) «специалистов» проходит 1-2 клиента. Сюдя по всему зарплату они получают за то, что красиво(на любителя) сидят в карсных креслах и томно ведут беседы. Время простых людей здесь не в цене.
Надеюсь больше никогда сюда не приду.
