Alfa-Bank
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Kamiennaja Gorka
68 m
Stancyja mietro Kamiennaja Horka
103 m
Information verified by owner
191 reviews
July 12
07.07.2024. I made an application at the branch to receive a card. It was served by a very young guy, obviously not interested in his job. I offered only one package for the card, I didn't really explain anything, I had to pull everything out. But this is nonsense, roughly speaking, he took my passport to write the address for sending the card, checked - everything fits.
The day came for allegedly receiving the card itself, and in the morning there was an incomprehensible "cancellation" in the mail. I called support, they sent me to the belpost office. Belpochta told me to check the mailbox, then followed the reverse chain.
And it turned out that, when making a card, our consultant wrote the address incorrectly, for some reason not specifying the building of the house. And the house is just huge!
As a result, time is wasted, the card is canceled, and the bills will not wait.
Thanks only to the support staff, who were very responsive and attentive. As a result, the card was re-ordered.
But the sediment remained terribly unpleasant.
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August 1
Fierce queues. Just the maximum tin. You will never guess the right time. The department is as busy as possible. Today I waited 1h 40m in line for the simplest operation. And I've been there more than once over the years. Half of the specialists are missing, then only one of the three cash registers is working. It really, really sucks. If you still need to do something here, plan two hours of free time, it's a tin. And it doesn't matter if you come in the morning, in the afternoon, in the evening, a working day or something else - there are so many people that there is nowhere to fall.
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1
April 4
We opened an account for a legal entity. We are located in Molodechno, there are no branches in our city. To open an account, you need to go to Minsk. Have arrived. They opened an account and left. We arrived in Molodechno and we cannot replenish our account in order to use the replenishment terminal. You need to go back to the branch in Minsk and open a special card for replenishment. Is it really impossible to make instructions for the specialist according to which he works, so that he immediately opens everything?Initially it is clear that the legal entity will deposit the proceeds to the account, will replenish it. How could we know that you can't top up your account without a special access card? Before that, we used the services of another bank and replenished our bank details without any problems.
See original · Русский
3